Omnisend

FEBRUARY 22, 2021

Omnichannel marketing continues to get a lot of ink (and will do so for as long as there is a digital universe) for the very good reason that it continues to evolve. Five years ago SMS marketing campaigns were infrequent; today they are a completely normal way to engage a subset of customers, such as your best brand fans. 3: Loyalty.

Omnichannel 146

Omnichannel Marketing Shipping Merchant Services 146

Smile.io

JANUARY 17, 2023

Top 10 Customer Loyalty Programs of 2021 The wait is over - find out what the top 10 best customer loyalty programs of 2021 are. Without further ado, let’s dive into the top 10 best customer loyalty programs of 2022. Your loyalty program needs to be an extension of the rest of your brand.

Customer Loyalty 60

Customer Loyalty Customer Subscription Omnichannel 60

Ecommerce Platforms

NOVEMBER 11, 2019

Second, this guide churns out a few examples that could help you kickstart your loyalty scheme. And most of all, a simplified formula to help you measure your loyalty program's overall perfomance. . So let's get started… What’s the point of having a customer loyalty program? . The result? The North Face.

Customer Loyalty 143

Customer Loyalty Customer Merchant Services Payment Services 143

Retail TouchPoints

OCTOBER 12, 2020

Brands are scrambling to establish customer loyalty with new shoppers, while ramping up personalization efforts to hold on to existing ones. It really is ‘the’ must-attend retail event of the fall.”. Ecommerce growth that wasn’t forecasted to reach fruition for five years happened in approximately five months.

eCommerce 290

eCommerce Omnichannel Customer Loyalty Fulfillment 290

Retail TouchPoints

JULY 26, 2023

Product catalog: With access to hundreds of brands just a click away, ecommerce customers have more options than ever before. While this is an excellent strategy to meet customers where they are, it can lead to failed customer experience if the processes and systems aren’t up to the task due to a lack of automation.

Fulfillment 205

Fulfillment Operations Shipping Costs Order Fulfillment 205

Smile.io

NOVEMBER 17, 2022

Black Friday and Cyber Monday may be the main stars of the upcoming retail events, but Small Business Saturday is becoming just as popular. Small Business Saturday is an excellent opportunity for small businesses to kick off the holiday retail season while building small business loyalty among its customers.

Small Business Retail 78

Small Business Retail Social Media Omnichannel Customer Loyalty 78

Smile.io

JUNE 16, 2022

That’s a little something called omnichannel commerce. Omnichannel commerce involves selling your products across multiple different channels, which can be both online and offline. The benefits of omnichannel commerce include everything from inventory management to customer loyalty.

eCommerce Platforms 63

eCommerce Platforms Omnichannel Merchant Services POS 63

Retail TouchPoints

JULY 28, 2020

Best Omnichannel Associate : These associates deliver exceptional experiences to serve customers across all channels, by taking an innovative approach to their role and leveraging technology to drive the business. Finalists will be announced October 6, and winners will be announced in a real-time virtual event on October 22, 2020.

Customer Experience 152

Customer Experience Customer Loyalty Omnichannel Channel 152

Retail TouchPoints

MARCH 5, 2024

Every brand is fighting to win and keep customer loyalty, and True Religion is no different. At one point we had a line of about 200 people during this event waiting to come into the True Religion locker room, and it was an incredible opportunity to speak with these players, to get their feedback about the product and the brand.

Fashion 247

Fashion Travel Multi-channel Games 247

iVend

MARCH 11, 2024

Add this all up and it means that well-designed and executed loyalty programs can boost revenue from members customers by *. The benefits of customer loyalty don’t stop at increased revenue – loyalty also helps to generate higher profit margins too. Loyalty delivers a massive boost to retail success.

POS 52

POS Customer Loyalty Retail Payments 52

365 Retail

MARCH 27, 2024

Curating a seamless, device-agnostic, omnichannel experience is now absolutely crucial for the modern online retailer, as it serves to boost sales, increase customer loyalty, and drive long-term growth. The post The Significance of Mobile Commerce (M-Commerce) in 2024 appeared first on Retail News and Events.

Mobile 57

Mobile Omnichannel Order Fulfillment Customer Experience 57

iVend

FEBRUARY 15, 2024

Add this all up and it means that well-designed and executed loyalty programs can boost revenue from members customers by *. The benefits of customer loyalty don’t stop at increased revenue – loyalty also helps to generate higher profit margins too. Loyalty delivers a massive boost to retail success.

POS 52

POS Customer Loyalty Payments Point of Sale 52

Retail TouchPoints

SEPTEMBER 8, 2020

After a successful pilot in 13 markets, Kohl’s is introducing its new, simplified customer loyalty program nationally. Kohl’s Rewards builds on the retailer’s Yes2You Rewards loyalty program but allows shoppers to earn more Kohl’s Cash in more ways. Kohl’s Cash for every $50 spent during Kohl’s Cash promotional events.

Customer Loyalty 282

Customer Loyalty Gifts Events Channel 282

Smile.io

OCTOBER 13, 2021

Whether you’re an experienced marketing professional or a one-person show running your first ecommerce store, you’ve probably heard of a little something called “omnichannel marketing”. Just from the name you may have guessed it has to do with interacting with your customers through multiple different channels.

Omnichannel 63

Omnichannel Multichannel Marketing eCommerce 63

Wiser

APRIL 26, 2022

Visual merchandising strategies like marketing displays in-store or online can draw in customers and increase foot-traffic. The same can be said for carefully planned sales and clearance events. Customer experience will also improve, leading to an increase in returning shoppers. 2: Omnichannel Buying Experiences.

Customer Loyalty 146

Customer Loyalty Omnichannel Customer Experience Improvements 146

Retail TouchPoints

NOVEMBER 17, 2023

When customers place ecommerce orders, the last thing they want is an unhappy surprise. Shipping delays and stockouts lead to frustration and disappointment, especially when logistical problems impact time-sensitive purchases, such as special occasion gifts, event tickets or prescription medications.

Shipping Costs 254

Shipping Costs Customer Experience Supplies Improvements 254

Retail TouchPoints

FEBRUARY 28, 2023

But what sets Marketing in the Moment apart are the contextual triggers, which consist of four groups: Environment : What’s happening around the customer that isn’t directly and obviously related to their shopping activity? Location: Where is the customer right now? They can be in a store, at home or on the subway. Knowing

Retail 274

Retail Books Consumer Social Media 274

Retail TouchPoints

APRIL 19, 2022

It can move with her throughout all of her day and even transfer into an evening event.”. It was a very personal experience, these one-to-one connections, and the ability to make an appointment if a customer is not comfortable coming in when it’s busy. We’re still promoting it because it was such a great experience for the customer.

Omnichannel 250

Omnichannel Apparel Clothing Customer 250

Retail TouchPoints

OCTOBER 4, 2021

digital sales to grow 10% , while shifting shopper habits will create a variety of new opportunities for omnichannel retailers. After all, it’s better to advertise fewer products than harm customer loyalty by telling someone the item they ordered isn’t actually available. Salesforce expects U.S. Let the countdown begin….

Merchant Services 319

Merchant Services Payment Services X-cart Supplies 319

Optimizely

AUGUST 9, 2018

After going to tons of sessions and taking pages and pages of notes, we’re back and ready to share the very best ideas and the most interesting trends we heard about during the event. More and more, brands are looking to own their communication with customers, focusing on the repeat purchase and driving customer loyalty.

Shipping Costs 150

Shipping Costs Omnichannel B2C eCommerce Marketing 150

365 Retail

DECEMBER 12, 2023

To thrive in today’s fast-paced and dynamic retail environment, retailers must embrace the power of data and use it to bridge the gap between their customers’ needs and their business objectives. With Amperity, we can unify and activate all of our customer data with the goal of creating a seamless omnichannel journey for our customers.”

Customer Data 52

Customer Data Customer Retail Omnichannel 52

Smile.io

APRIL 15, 2024

View this post on Instagram A post shared by PetSmart (@petsmart) In addition to the tier-specific accelerated points earning, Bestie and VIPP customers can choose custom bonus points days where they earn 2x the points on their purchases.   How To Run a Successful Bonus Points Event Drive rewards and loyalty program participation.

Social Media 70

Social Media POS Gifts Events 70

Pivotree Blog

OCTOBER 10, 2023

Omnichannel demand is still going strong. Customer loyalty hinges on your ability to consistently meet their expectations for a positive experience. But if you fall behind on expectations, that loyalty can become tarnished and it won’t be easy to polish up the relationship. But omnichannel demand has changed the game.

Shipping Costs 52

Shipping Costs Omnichannel Shipping Social Media 52

Kibo

OCTOBER 1, 2022

Our sessions were engaging and interactive, we received feedback and thoughtful questions, and attendees left the event feeling motivated for the future. We had a slew of speakers covering everything from digital transformation and customer experience to order management and omnichannel journeys. Madhulika Saxena, Sr.

Subscription 62

Subscription Department Stores Omnichannel Retail 62

ESW

APRIL 3, 2023

As perhaps the largest gathering of retail and brands, the Las Vegas-hosted event was three days of non-stop innovation and inspiration (plus a fantastic performance by Nelly). Omnichannel and Unified Commerce Today’s shoppers have more choices than ever.

Channel 78

Channel Customer Loyalty Social Media Customer Experience 78

Retail TouchPoints

MARCH 29, 2022

They want to deeply transform engagement and have more personalized relationships, gain the ability to measure at each point of contact, improve the efficiency and effectiveness of their campaigns and create long-term customer loyalty. Truly successful data collaboration, however, is omnichannel.

Customer 218

Customer Channel Technology Improvements 218

Retail TouchPoints

APRIL 2, 2021

Rather than focusing on an omnichannel or multichannel approach, ‘modern CRM’ favors a channel-less approach, which may involve merging the online experience with the offline one, creating ultra-personalized shopping experiences, or bringing gamification and geolocation into the fold. This is a top-down exercise requiring senior buy-in.

Retail 150

Retail Specialty Retailers Customer Loyalty Multichannel 150

GetElastic

APRIL 28, 2022

Boosted Customer Loyalty : As a result of the direct relationship brands can facilitate with customers, they can build a more loyal customer base. Omnichannel Shopping Leading to Better Customer Retention. Subscriptions Build Up Customer Loyalty. AI Creates Innovative Ideas.

Payment Services 78

Payment Services eCommerce Customer Retention Demo 78

Smile.io

MARCH 22, 2024

There are many reasons to migrate your loyalty program to a new software. Launching a loyalty program requires different business needs than several months, a year, or two into your customer loyalty journey.  With this comes a need for a seamless omnichannel loyalty experience. Is it user-friendly? 

Customer Loyalty 82

Customer Loyalty Merchant Services Shopify Shipping Costs 82

ESW

JUNE 1, 2023

ESW developed a robust solution that could handle increased logistics and supply chain demands during peak periods and unexpected events like COVID-19, when order volume increased by over 400%. One of the brand’s key requirements was an omnichannel solution that would leverage SKUs held in-store, in addition to their warehouses.

Fashion 60

Fashion Shipping Costs Merchant Services Omnichannel 60

Smile.io

MARCH 8, 2024

The State of Ecommerce Customer Loyalty in 2023 Discover key loyalty and retention findings from Smile Rewards’ dataset with this report on the state of ecommerce customer loyalty in 2023. Loyalty & Reward Program Insights from Smile.io Billion in 2023.

Social Media 70

Social Media Customer Loyalty Customer Retention eCommerce 70

Retail TouchPoints

SEPTEMBER 11, 2020

Brands and retailers are now tasked with figuring out alternate ways to drive the excitement, traffic and sales the doorbuster event guaranteed in the past. This control ideally positions brands to encourage long-lasting customer loyalty. Zach Thomann is Executive Vice President & General Manager at PFS.

eCommerce 199

eCommerce Operations Fulfillment Customer Loyalty 199

Retail TouchPoints

NOVEMBER 11, 2021

On the same day, Devora Rogers of market research consultancy Alter Agents shares results from the firm’s new study, including the depths of shopper “promiscuity” as customer loyalty fades and consumers constantly examine new options. Check out the full Retail Innovation Conference agenda here , and register for the event here.

Merchant Services 313

Merchant Services Cryptocurrencies Payments Payment Services 313

Smile.io

JULY 25, 2023

Along with marketing your loyalty program, there are several things you can do to add excitement to the customer loyalty experience from custom earning actions to time-based bonus points events. Take some inspiration from two brands that are effectively connecting their online and IRL loyalty programs.

eCommerce 58

eCommerce Jewelry Omnichannel Social Media 58

Optimizely

SEPTEMBER 4, 2018

You should be working to implement omnichannel campaigns , lower your cost-per-click, and get a better handle on your first party data. . Even if you’ve created a robust ecommerce marketing strategy, doing the wrong thing at the wrong moment could chase away even your very best customers. Miss out on omnichannel.

eCommerce Marketing 231

eCommerce Marketing eCommerce Marketing Omnichannel 231

Wiser

AUGUST 13, 2019

The important part of a solid promotional strategy is to ensure that these sales events don’t cannibalize the revenue from your full-priced items. The important part of a solid promotional strategy is to ensure that these sales events don’t cannibalize the revenue from your full-priced items. Improve Customer Loyalty.

Marketing 103

Marketing Omnichannel Customer Loyalty Consumer 103

Retalon

AUGUST 14, 2023

In today’s omnichannel retail world, traditional pricing methods are struggling to keep up. With AI and predictive analytics, retailers can anticipate customer reactions and optimize prices rather than guessing. With pricing intelligence, retailers have real-time visibility into customer reactions to prices across channels.

Retail 41

Retail Omnichannel Channel Games 41