Pivotree Blog

OCTOBER 10, 2023

Omnichannel demand is still going strong. Capabilities like BOPIS (buy online and pick up in-store) and SFS (ship from store) are no longer nice-to-haves. Customer loyalty hinges on your ability to consistently meet their expectations for a positive experience. But omnichannel demand has changed the game.

Shipping Costs 52

Shipping Costs Omnichannel Shipping Social Media 52

Smile.io

MAY 15, 2024

. - There are many scaling strategies for commerce brands—laying the foundation for growth, enhancing operational efficiency, expanding market reach, focusing on customer loyalty, and adding programs like Smile.io to retain customers. Shopify Plus and POS are great options for omnichannel commerce. 

Payment Services 53

Payment Services Merchant Services eCommerce Payments 53

Retail TouchPoints

OCTOBER 4, 2021

digital sales to grow 10% , while shifting shopper habits will create a variety of new opportunities for omnichannel retailers. After all, it’s better to advertise fewer products than harm customer loyalty by telling someone the item they ordered isn’t actually available. Salesforce expects U.S. Let the countdown begin….

Merchant Services 314

Merchant Services Payment Services X-cart Supplies 314

Optimizely

AUGUST 9, 2018

After going to tons of sessions and taking pages and pages of notes, we’re back and ready to share the very best ideas and the most interesting trends we heard about during the event. More and more, brands are looking to own their communication with customers, focusing on the repeat purchase and driving customer loyalty.

Shipping Costs 150

Shipping Costs Omnichannel B2C eCommerce Marketing 150

Retail TouchPoints

SEPTEMBER 11, 2020

Brands and retailers are now tasked with figuring out alternate ways to drive the excitement, traffic and sales the doorbuster event guaranteed in the past. Store fulfillment allows retailers to support customer demands for faster delivery options through ship-from-store or buy online, pick up-in-store (BOPIS) solutions.

eCommerce 196

eCommerce Operations Fulfillment Customer Loyalty 196

Smile.io

APRIL 15, 2024

View this post on Instagram A post shared by PetSmart (@petsmart) In addition to the tier-specific accelerated points earning, Bestie and VIPP customers can choose custom bonus points days where they earn 2x the points on their purchases.   How To Run a Successful Bonus Points Event Drive rewards and loyalty program participation.

Social Media 75

Social Media POS Gifts Events 75

Smile.io

JULY 25, 2023

Along with marketing your loyalty program, there are several things you can do to add excitement to the customer loyalty experience from custom earning actions to time-based bonus points events. Take some inspiration from two brands that are effectively connecting their online and IRL loyalty programs.

eCommerce 61

eCommerce Jewelry Omnichannel Social Media 61

BigCommerce

JUNE 1, 2017

Ship products to customers in a timely manner. Inventory ties into every element of your store, from supply, to warehousing , to order fulfilment and customer satisfaction. For example, JIT or Just in Time inventory is a model that focuses on reducing costs by stocking the minimum amount to prevent a stock out event.

Management 412

Management Shipping Costs Multi-channel BigCommerce 412

Smile.io

MARCH 22, 2024

There are many reasons to migrate your loyalty program to a new software. Launching a loyalty program requires different business needs than several months, a year, or two into your customer loyalty journey.  Your customer retention behavior will naturally fluctuate with sale cycles and seasonality.

Customer Loyalty 85

Customer Loyalty Merchant Services Shopify Shipping Costs 85

Omnisend

APRIL 15, 2021

Also, we will give you three examples of successful loyalty programs to get inspiration. 5 Tips for Building a Successful Loyalty Program. Develop an omnichannel loyalty program. Additionally, the RedCard gives extra perks such as exclusive offers, free two-day shipping, and an extra 30 days to return or exchange items.

Omnichannel 78

Omnichannel Shipping Costs Social Media eCommerce 78

Korona

NOVEMBER 30, 2022

Loyalty programs offer rewards, discounts, or other special incentives designed to encourage customers to purchase a store’s or brand’s products and build trust with them. They, therefore, provide a wealth of information about customer preferences that is valuable to your future marketing strategies. .

Customer Loyalty 52

Customer Loyalty Retail Shipping Costs Social Media 52

Ecommerce Platforms

AUGUST 29, 2022

Whenever a customer refers someone new to your store, they can receive an automatic reward in the form of referral points. These points can be traded in for anything you choose, from discounts, to free gifts and shipping. For instance, you could offer discounts, coupons, free shipping or free products. Go to the top.

Shopify 183

Shopify Shipping Costs Live Chat Merchant Services 183

365 Retail

MAY 1, 2024

This could involve: · Troubleshooting website problems · Addressing customer queries related to online purchases · Assisting with payment gateways · Resetting forgotten passwords Ecommerce support providers are manned by a sensible helpdesk team willing to bend over backwards just to keep you happy.

Merchant Services 52

Merchant Services Payment Services Online Retail eCommerce 52

Omnisend

APRIL 15, 2021

Also, we will give you three examples of successful loyalty programs to get inspiration. 5 Tips for Building a Successful Loyalty Program. Develop an omnichannel loyalty program. Additionally, the RedCard gives extra perks such as exclusive offers, free two-day shipping, and an extra 30 days to return or exchange items.

Omnichannel 78

Omnichannel Shipping Costs Social Media Reference 78

Smile.io

FEBRUARY 2, 2024

  In this loyalty report, we dig into the growth of ecommerce brands through key indicators such as Smile generated value, customer lifetime value (CLV), repeat customer rate, average order value (AOV), purchase frequency (PF), and loyalty ROI. Loyalty & Reward Program Insights from Smile.io

Customer Loyalty 87

Customer Loyalty eCommerce Customer Merchant Services 87

Ecommerce Platforms

AUGUST 25, 2021

A feature for customers to purchase products online and pick them up in your store. You can also offer the option to buy online and return or exchange the items in your store, or even to purchase a product in-store and have it shipped to the customer. Free shipping for all hardware bought from Shopify. Pricing: $489.

POS 223

POS Shopify Payment Services Merchant Services 223

Korona

OCTOBER 6, 2021

According to Finances Online , 59% of retailers made focusing on omnichannel capabilities their top POS priority in 2020. Therefore, if your winery is still using the traditional cash register with a card reader and no other payment options, you’re not only lagging behind your competitors but, more importantly, losing customers.

POS 52

POS Payment Services Point of Sale Shipping Costs 52

GetElastic

SEPTEMBER 16, 2021

What exactly is a hybrid customer experience? The hybrid experience is a commerce experience that combines elements of both eCommerce and in-person shopping experiences , whether that’s in-store, at an event, or over the phone. Hybrid Customer Experience Example 1: Carvana. But Carvana customers also have another option.

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

GetElastic

SEPTEMBER 16, 2021

What exactly is a hybrid customer experience? The hybrid experience is a commerce experience that combines elements of both eCommerce and in-person shopping experiences , whether that’s in-store, at an event, or over the phone. Hybrid Customer Experience Example 1: Carvana. But Carvana customers also have another option.

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

RetailMinded

JULY 29, 2023

This enables them to deliver a personalized and captivating shopping experience that precisely caters to the needs of their customers. Embracing Omnichannel Retailing For businesses to sustain their competitive edge, offering customers a seamless shopping experience across various platforms is vital.

Payment Services 52

Payment Services Consumer Retail Social Media 52

RetailMinded

JULY 29, 2023

This enables them to deliver a personalized and captivating shopping experience that precisely caters to the needs of their customers. Embracing Omnichannel Retailing For businesses to sustain their competitive edge, offering customers a seamless shopping experience across various platforms is vital.

Payment Services 52

Payment Services Consumer Retail Social Media 52

Omnisend

APRIL 15, 2021

Either of these options show your customers that you understand what they’re looking for, with accompanying products that can improve or pair well with their primary purchase. Loyalty Systems. Brand loyalty is vital to any marketing strategy. One prime example of rewarding your customers is by offering a loyalty points system.

Live Chat 78

Live Chat Customer Marketing Social Media 78

Korona

OCTOBER 6, 2021

According to Finances Online , 59% of retailers made focusing on omnichannel capabilities their top POS priority in 2020. Therefore, if your winery is still using the traditional cash register with a card reader and no other payment options, you’re not only lagging behind your competitors but, more importantly, losing customers.

POS 52

POS Payment Services Point of Sale Events 52

Retalon

APRIL 27, 2021

In the data-driven paradigm, retail analysts use historical data to forecast sales and identify patterns — a process which has proven to be unreliable for accurately predicting future events. For example, retailers know that a promotional event impacts way more than just the sales of a promoted SKU. Order fulfillment automation.

eCommerce 41

eCommerce Shipping Costs Retail Order Fulfillment 41

Dynamic Action

SEPTEMBER 11, 2017

Retailers can examine customers across recency, frequency, monetary segments and product returns, and gain additional insight on promotional usage and profitability to include or exclude certain customer groups from messaging. Mulberry teams constantly fine-tune the customer journey. Lesson #5: Forget average, focus on weird.

Operations 59

Operations Shipping Costs Retail Merchant Services 59

Retail TouchPoints

JULY 26, 2023

Retailers can no longer turn a blind eye to the reality that today’s increasingly online shoppers are savvier than ever and quick to make snap judgements about brands for as little as delayed shipping. From order placement to shipping notifications, consumers demand regular updates about their orders or returns.

Fulfillment 191

Fulfillment Operations Shipping Costs Order Fulfillment 191

Smile.io

OCTOBER 18, 2019

Indigo introduced many enhancements to their former plum rewards program including free shipping, discounts, and VIP access to exclusive events. Will this program revamp keep Indigo’s customers turning to the next page or have them shutting the cover for good? Engaging omnichannel reward experience.

Books 36

Books Shipping Costs Subscription Shipping 36

Retalon

SEPTEMBER 22, 2021

Buy Online, Pickup In-Store (BOPIS) retail strategies offer enormous upside for retailers and customers alike. Major retailers survived 2020 by transforming how they got their products into customers’ hands. Customers can reserve an item from an online inventory. Another major draw for customers is avoiding shipping costs.

Shipping Costs 41

Shipping Costs eCommerce Payment Services Fulfillment 41

Smile.io

JUNE 16, 2022

That’s a little something called omnichannel commerce. Omnichannel commerce involves selling your products across multiple different channels, which can be both online and offline. The benefits of omnichannel commerce include everything from inventory management to customer loyalty.

eCommerce Platforms 65

eCommerce Platforms Omnichannel Merchant Services POS 65

lateshipment

FEBRUARY 10, 2021

The post-purchase CX gap (as it is called) is a result of businesses like yours losing control over the experience you provide to your customers after parcels have been handed over to third-party shipping carriers/partners, who may not share the same level of commitment towards ensuring a delightful and frictionless delivery experience.

Improvements 130

Improvements Customer eCommerce Shipping Costs 130

lateshipment

FEBRUARY 10, 2021

The post-purchase CX gap (as it is called) is a result of businesses like yours losing control over the experience you provide to your customers after parcels have been handed over to a third-party shipping carrier, who may not share the same level of commitment to a cohesive customer experience.

Improvements 130

Improvements Customer Shipping Costs Shipping 130

lateshipment

FEBRUARY 10, 2021

The post-purchase CX gap (as it is called) is a result of businesses like yours losing control over the experience you provide to your customers after parcels have been handed over to third-party shipping carriers/partners, who may not share the same level of commitment towards ensuring a delightful and frictionless delivery experience.

Shipping Costs 130

Shipping Costs Payment Services Shipping Social Media 130

BigCommerce

FEBRUARY 1, 2018

Sure, you might be able to sell your item for much less than the competition, but will shipping costs obliterate your margins? Can I sell directly to customers on Facebook, eBay, Amazon, and Pinterest without managing separate inventories? What options can I offer for shipping? Can I customize the mobile experience?

Shipping Costs 411

Shipping Costs Merchant Services Payment Services BigCommerce 411

GetElastic

APRIL 28, 2022

Boosted Customer Loyalty : As a result of the direct relationship brands can facilitate with customers, they can build a more loyal customer base. Omnichannel Shopping Leading to Better Customer Retention. Subscriptions Build Up Customer Loyalty. AI Creates Innovative Ideas.

Payment Services 78

Payment Services eCommerce Customer Retention Demo 78

Ecommerce Platforms

JULY 29, 2020

Lightspeed loyalty for customer loyalty. Streamlined returns and shipping. Shipping tracking codes. Lightspeed Features: Inventory Management and Shipping. Integrated Ecommerce Shipping. The hassle free shipping actually connects you to all of the shipping carriers throughout the world.

lightspeed 177

lightspeed POS Payment Services Shipping Costs 177

Retail TouchPoints

APRIL 19, 2021

For example, as of January 1, 2021, EU consumers buying a product from a UK-based retailer now have to pay charges, including import duties and courier or postal handling fees, following Britain’s exit from the Customs Union and Single Market. Supporting an Omnichannel Future.

Fulfillment 149

Fulfillment Supplies Retail Shipping Costs 149

Smile.io

OCTOBER 30, 2023

If customers are eligible to redeem, they’ll be shown a drop-down menu of their options to redeem in a few simple clicks.  Keeping your loyalty at the front of your customers’ minds at every stage in their shipping journey is key. allowing you to visually showcase the benefits customers can receive.

Shopify 74

Shopify Merchant Services POS Omnichannel 74