Retail TouchPoints

NOVEMBER 17, 2023

Retailers can expect that customers will turn to other vendors; once this happens, they’ve lost both the sale and the customer’s trust and loyalty. Applying this practice, retailers can proactively troubleshoot stockouts and delays to ensure that customers’ orders can still be fulfilled to their satisfaction in a timely manner.

Shipping Costs 240

Shipping Costs Customer Experience Supplies Improvements 240

lateshipment

APRIL 2, 2021

Let’s not waste any more time and dive right into the eCommerce trends for 2021 and how they can help you improve your online business in terms of sales, CX, and customer loyalty – to thrive in 2021! . Hybrid (omnichannel) marketing is the future now. Stellar customer support = enhanced overall shopping experience.

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

Retail TouchPoints

JULY 3, 2023

We’ve grown accustomed to these various retail touch points, and as a result, we’ve started to notice omnichannel inconsistencies that might never have occurred to us before — raising our own expectations of our favorite brands and retailers. This flexible architecture enables unrivaled time-to-market for the solutions customers crave.

Consumer 226

Consumer Omnichannel Retail Technology 226

Korona

FEBRUARY 9, 2023

But how do you improve store performance? This guide will walk you through some tips about improving retail performance and key metrics you should track to get the most out of your business. Table of contents How to improve retail store performance How to measure your store performance Some Tips To Improve Your Retail Performance 1.

Improvements 98

Improvements Payment Services POS Payments 98

365 Retail

MAY 5, 2023

New data from Scurri , the next-generation delivery management platform, reveals nearly 9 in 10 (88%) UK retailers believe a branded post-purchase tracking solutions built into the delivery experience improves customer shopping journeys, leading to an increase in repeat purchasing (44%) and loyalty and retention (44%).

Customer Loyalty 52

Customer Loyalty Customer Retail Omnichannel 52

Omnisend

JUNE 28, 2021

Improved loyalty and overall sales. You also want each of these points to work together so that your omnichannel messaging, browsing data, landing pages and recommendations all complement one another, and drive to the same goal. How will you use technology and insights to create this personalization?

Customer Loyalty 151

Customer Loyalty eCommerce Customer Recommendation 151

lateshipment

APRIL 28, 2024

business professionals rated CX as their priority and thereby are consistently investing more in improving it. While product quality might have been the criteria two-three years ago, it’s no longer the reason why customers choose to do business with you. Today, it’s all about who offers the best customer experience.

Customer Experience 130

Customer Experience eCommerce Customer Merchant Services 130

ChannelAdvisor

APRIL 7, 2019

Developing an omnichannel supply chain strategy is essential to remaining competitive. Not only does this offer a more convenient experience for the customer, but it also creates additional revenue opportunities that you may otherwise miss. Improve order speed and accuracy. Simplify inventory management. Optimize operations.

Omnichannel 85

Omnichannel Blog Merchant Services eCommerce 85

Retail TouchPoints

SEPTEMBER 7, 2023

Retailers are tackling pressing issues, from wavering customer loyalty to finding the next channel or platform they need to sell on. To juggle long- and short-term priorities, executives must address key questions, including: How can we prepare for shifts in customer behaviors? You can also incorporate automation within PLM.

Supplies 222

Supplies Arts Customer Loyalty Fulfillment 222

RETAIL MANAGEMENT SOFTWARE

FEBRUARY 20, 2023

The retail industry is continuously evolving and adapting to new technologies and trends. One of the latest developments in this sector is the use of ChatGPT and other innovative technologies such as AI (artificial intelligence), AR (augmented reality), and VR (virtual reality) to create seamless omnichannel shopping experiences.

Customer Experience 99

Customer Experience Retail Customer eCommerce 99

Retail TouchPoints

JULY 20, 2022

Experts agree that the supply chain has more impact on the customer experience than ever before. So much impact, in fact, that supply chain snags and delivery delays are the leading cause for wavering customer loyalty. . Top Supply Chain Investments.

Supplies 295

Supplies Shipping Costs Customer Loyalty Technology 295

Retail TouchPoints

MARCH 29, 2022

Consumer packaged goods companies in the market today need an improved way of seeing their customers. They want to deeply transform engagement and have more personalized relationships, gain the ability to measure at each point of contact, improve the efficiency and effectiveness of their campaigns and create long-term customer loyalty.

Customer 199

Customer Channel Technology Improvements 199

Retail TouchPoints

OCTOBER 17, 2023

Everyone has heard of Chat-GPT and generative AI by now, and smart retailers are wondering how to best leverage these cutting-edge technologies safely. These same technologies can be leveraged over the phone and produce an equally elegant and effortless customer experience. So encourage your customers to start calling you again.

Customer 247

Customer Multi-channel Channel Customer Experience 247

365 Retail

APRIL 25, 2023

The human touch delivered by store staff is playing an increasingly important role in crafting customer experience in-store for shoppers, according to new research from the Retail Technology Show , retail’s golden ticket event taking place on 26 & 27 April 2023 at London’s Olympia.

Technology 52

Technology Retail Events Customer Experience 52

Retail TouchPoints

FEBRUARY 1, 2021

Omnichannel shopping. Without seamless checkout and customer service options available across channels, customers will go elsewhere — especially now that more shopping is done online and consumers can switch to the competition with a quick click. Customer Experience and Commerce in 2021: Striking a Wait-and-See Balance.

Customer Experience 284

Customer Experience Customer Omnichannel Social Media 284

Wiser

MARCH 7, 2024

Highlighting the necessity of leveraging technology to enhance customer experiences and streamline operations, the panelists also emphasized the role of cross-functional collaboration in fostering a more cohesive and efficient approach to retail execution.

Retail 78

Retail Technology Customer Experience Operations 78

Retail TouchPoints

OCTOBER 27, 2021

Retailers’ health and safety policies and innovative technologies can help consumers feel more comfortable in stores. In addition to supply chain challenges, the rise in shrink and ongoing labor shortage makes loss prevention technologies critical for retailers during the high-traffic holiday season.

Consumer 256

Consumer Supplies Fulfillment Technology 256

Algopix

OCTOBER 15, 2023

Advanced analytics tools and technologies help businesses make sense of this data, providing valuable insights into customer behavior, preferences, and engagement patterns. Improved Customer Experience Customer experience is a critical factor in eCommerce success.

Channel 129

Channel eCommerce Social Media Customer Loyalty 129

RTP blog

SEPTEMBER 28, 2018

Protection now requires a much more advanced approach, and in 2019 we’ll start to see retailers leveraging advanced technology to stay one step ahead. As Senior Vice President, Technology Services, KC Fox heads Radial’s technology team.

Payment Services 150

Payment Services PayPal Payments Customer Loyalty 150

Retail TouchPoints

SEPTEMBER 1, 2023

Top priorities include updating store interiors; integrating new technology to support associates; enhancing digital capabilities; and optimizing supply chain and merchandising operations. “Right now, we have less than $500 million in debt, and we will not be taking on any additional debt to fund or to pay for this investment,” Rosen explained.

POS 212

POS Merchant Services Supplies Improvements 212

Retail TouchPoints

NOVEMBER 11, 2021

On the same day, Devora Rogers of market research consultancy Alter Agents shares results from the firm’s new study, including the depths of shopper “promiscuity” as customer loyalty fades and consumers constantly examine new options. These breakthrough technologies have the potential to reshape both consumer and business transactions.

Merchant Services 295

Merchant Services Cryptocurrencies Payments Payment Services 295

ESW

APRIL 3, 2023

Omnichannel and Unified Commerce Today’s shoppers have more choices than ever. Brands have to have products and marketing that speak to the target customer and align with the customer’s emotions and values. Customer Loyalty Winning new customers costs much more than keeping current customers.

Channel 78

Channel Customer Loyalty Social Media Customer Experience 78

Kissmetrics

JANUARY 17, 2022

Contextual personalization considers where customers are in their journey. Companies have used personalized marketing for years to improve engagement rates , but factors like the growth of AI and data analytics are making it easier than ever for even smaller companies to get on board. Better Understand Your Customers.

Marketing 273

Marketing Recommendation Social Media Improvements 273

Retail TouchPoints

FEBRUARY 28, 2023

consumers, 33% joined new loyalty programs last year to save money, and 43% of UK shoppers use the loyalty programs they already belong to more frequently. This has created a pool of consumers primed to be motivated by loyalty program initiatives. In a word, relevance.

Retail 257

Retail Books Consumer Social Media 257

ESW

JANUARY 16, 2024

Build loyalty In today’s competitive landscape, building brand loyalty is essential. Returns may seem like a hassle, but handling them efficiently can actually increase customer loyalty. By providing easy and quick return processes, customers are more likely to shop with a brand again in the future.

Gifts 78

Gifts Consumer Electronics Clothing Information 78

Korona

JUNE 8, 2022

So keeping up with the latest retail technology is paramount to delivering an impeccable customer experience, managing a large inventory, and optimizing your ordering and pricing. In fact, when it comes to customer service, Nextiva found that 89% of consumers have switched to a competitor after a bad customer experience.

Technology 52

Technology Payment Services Payments Retail 52

Retail TouchPoints

FEBRUARY 18, 2021

Brands from auto to beauty have embraced appointment-based service to improve shopper satisfaction and maximize revenue opportunities. An omnichannel appointment system is especially valuable as more brands and retailers expand their assortment of in-store and digital services. Appointment-Based Benefits Apply Across Categories.

Retail 282

Retail Beauty and Health Books Omnichannel 282

iVend

AUGUST 27, 2020

Digital retail technologies hold the potential to create game-changing innovations. For retailers, this means technology that keeps shoppers engaged, employees safe, stores open, brands thriving, and builds a competitive edge for the future. The Benefits of the Omnichannel Model. Learn More >> The New Customer Journey.

Omnichannel 105

Omnichannel Leisure Technology Channel 105

GetElastic

AUGUST 18, 2021

The effect of mobile on B2B eCommerce is expected to continue accelerating, with B2B leaders doubling down on mobile commerce to increase engagement, drive traffic, and boost customer loyalty. Omnichannel retailing has become a cornerstone of global B2B sales, establishing itself as the new standard, not the exception.

B2B 145

B2B eCommerce Payment Services Marketing 145

Ecommerce Platforms

AUGUST 29, 2022

The best loyalty apps for Shopify are an excellent way for business leaders to improve the lifetime value of their customers. After all, returning customers are one of the most important assets an ecommerce company can have. The technology comes with a fantastic app market, brimming with tools to add to your store.

Shopify 210

Shopify Customer Merchant Services Shipping Costs 210

Smile.io

MARCH 8, 2024

Each one of those users is a potential customer.    Another important factor is technology. Tech has developed in nearly every area, from call center systems technology to more sophisticated mobile devices. Loyalty & Reward Program Insights from Smile.io With smartphone subscriptions reaching 6.4

Social Media 72

Social Media Customer Loyalty Customer Retention eCommerce 72

RTP blog

MARCH 15, 2017

I’m interested to learn more about how a new look at credit and debt can help all types of businesses increase sales and improve customer loyalty. Additionally, machine learning to improve its message testing helped Club Monaco boost email sign-ups by 73.9%.

Webinar 150

Webinar eCommerce Mobile Omnichannel 150

Optimizely

AUGUST 9, 2018

Some traditional retailers and CPG brands have begun to adopt new technologies and realize the full potential of ecommerce and direct-to-consumer. More and more, brands are looking to own their communication with customers, focusing on the repeat purchase and driving customer loyalty. Think you’re ready for omnichannel?

Shipping Costs 150

Shipping Costs Omnichannel B2C eCommerce Marketing 150

RetailMinded

OCTOBER 27, 2022

With the advent of technology, business owners are now aligning their companies towards changing trends. This strategy can help them improve efficiency, provide the utmost customer experience, and stay competitive. Hence, it can help drive customer loyalty to a higher retention rate. . Accept Mobile Payments.

Payment Services 98

Payment Services Mobile Payments Retail Mobile 98

UpSellIt

AUGUST 23, 2023

Personalization has become a key element for ecommerce brands to stand out and create meaningful connections with their customers. With ever-evolving technologies and shifting consumer behaviors, it’s crucial to implement effective targeting tactics to maximize your sales potential.

eCommerce 129

eCommerce Recommendation Omnichannel Customer Data 129

Retail TouchPoints

SEPTEMBER 21, 2021

How to Get the Most Value From Your Loyalty Program This Season. Molly Mecham, Global Retail Strategy & Solutions Lead, Salesforce on why having a loyalty program doesn’t automatically create customer loyalty: “Retailers will need to work to keep customers engaged after the holidays.

Payments 219

Payments Payment Services Customer Experience Social Media 219

Ecommerce Platforms

MARCH 14, 2023

Options include: EverPro : For field services, repair, remodelling, security, home improvement, alarms, landscaping, and disaster mitigation and management EverHealth : Health services solutions for behavioral health, medical specialists, and general practitioners in a range of environments.

Payment Services 104

Payment Services Payments Beauty and Health Electronics 104