Retail TouchPoints

APRIL 11, 2023

For some, however, this trade-off comes at the price of navigating frustrating and, at times, confusing return policies. With return policies differing from brand to brand, it can be exhausting for customers to keep track and often leads to more hassle than reward. Good customer service is not a one-size-fits-all approach.

Customer Retention 237

Customer Retention Customer Loyalty B2B Customer 237

lateshipment

DECEMBER 17, 2023

Businesses assume the post-purchase phase of a customer journey to end with shipping and delivery Businesses assume returns are a cost-center that discourages customers from shopping with you again Businesses often operate with limited resources, making it challenging to dedicate the time and effort required for effective returns strategies.

eCommerce 130

eCommerce Shipping Costs Shipping Management 130

Retail TouchPoints

JANUARY 25, 2024

The Trifecta for Retailers: Security, Revenue and User Experience Passkeys are the perfect triple play for retailers: they offer enhanced security, improved user experience, and they help maximize revenue. Improved User Experience Research indicates that consumers may abandon their carts if there’s friction throughout the buying process.

Payment Services 230

Payment Services Cryptography Payments Improvements 230

Retail TouchPoints

OCTOBER 17, 2023

A truly successful AI Agent has to offer an impeccable omnichannel experience from the time the customer calls to resolving the issue in full — much better than legacy automation or legacy chatbots. AI Agents represent a new paradigm in automated customer service — one that can speak any language and live in any channel 24/7.

Customer 229

Customer Multi-channel Channel Customer Experience 229

UpSellIt

FEBRUARY 13, 2019

Customer loyalty is more important than ever. Case in point – Apple, one of the most successful brands in history, has an 87% customer retention rate. Research shows that it is 5 times more cost-effective to convert a returning customer than a new one. Also, make sure to clarify your return policy.

Customer Loyalty 61

Customer Loyalty Shipping Costs Customer Shipping 61

Algopix

FEBRUARY 22, 2024

Brand Control: Private labeling grants sellers full control over their brand identity and customer experience. By crafting unique branding elements such as logos, packaging, and messaging, sellers can differentiate their products and cultivate customer loyalty. What Are the 4 Types of Private Labels?

Shipping Costs 86

Shipping Costs eCommerce PPC Social Media 86

lateshipment

AUGUST 13, 2020

Research has shown that having a generous return policy can increase your store’s sales but doesn’t necessarily translate into an increased volume of returns because great return experiences increase customer loyalty. Have a Clear Return Policy. It isn’t enough to have a clear return policy in place.

eCommerce 279

eCommerce Shipping Costs 3dcart Shipping 279

Retail TouchPoints

APRIL 25, 2022

Agile companies know that prioritization of the existing customer base is key to revenue growth, since more resources are needed to attract new ones. Using Inventory Pacing to Spot Improvement Areas Throughout the Supply Chain. Seems simple enough, right?

Supplies 269

Supplies eCommerce Shipping Costs Customer Loyalty 269

Retail TouchPoints

JANUARY 3, 2024

There’s also a cost consideration for retailers: faster and more convenient returns mean products are restocked sooner, and customers who return items are more likely to shop again quickly. This cycle not only improves inventory efficiency but also encourages repeat business, creating a win-win for both the customer and the retailer.

Retail 245

Retail Shipping Costs Improvements Customer Experience 245

Algopix

DECEMBER 26, 2023

Adherence to Amazon’s Standards: Beyond avoiding fines and penalties, strict adherence to Amazon’s fulfillment policies acts as a foundational pillar for building and sustaining a positive seller reputation, crucial for long-term success and trust-building.

eCommerce 127

eCommerce Shipping Costs Arts Fulfillment 127

Kissmetrics

JANUARY 19, 2021

Improve Brand Personality. Eighty-six percent of customers opt for companies with an honest, upfront, and authentic identity, and voice tweets instantly make your brand feel more real and sincere. Here’s how to improve your brand personality using voice tweets. Clarify Company Policies. Increase Customer Loyalty.

Social Media 291

Social Media Customer Loyalty Improvements Customer 291

Wiser

JULY 11, 2022

It’s essential that your business is able to engage shoppers, build customer loyalty, and drive sales. But developing an effective retail strategy takes more than just attracting customer attention. With the right strategies in place, there are many possible benefits for your business, including: Attracting new customers.

Social Media 146

Social Media Retail Customer Loyalty Consumer 146

Groove

JANUARY 19, 2022

Improving customer experience is a focal point for many online businesses. As the demand for frictionless shopping increases and consumer shopping habits constantly change, merchants must optimize their stores to accommodate shoppers at each stage of the eCommerce customer journey. Are you unfamiliar with this term?

eCommerce 370

eCommerce Merchant Services Customer Payment Services 370

lateshipment

AUGUST 10, 2022

Your business’ long-term success depends on your conversion success, customers reaching back to your brand, your rates, customer feedback, etc, and your branding plays a huge role in it. Therefore, in this article, we’ll help you with some of the best strategies to improve your eCommerce store’s branding.

eCommerce 130

eCommerce Social Media Definition Shipping 130

lateshipment

AUGUST 17, 2023

Returns Experience Management (REM) is the strategies and practices that e-commerce businesses implement to effectively handle and optimize customer experience when dealing with product returns. Automated Return Workflows 5. Returns Management Portal 6.

Management 130

Management eCommerce Payment Services Merchant Services 130

lateshipment

OCTOBER 30, 2023

When done right, it has the potential to ensure your customers have a hassle-free ‘order delivery’ and ‘return’ experience. In the long run, this can help you boost customer loyalty, efficiency, as well as profits. 6 Post-purchase Plays to Dominate Customer Experience During the Holiday Season 1.

eCommerce 130

eCommerce Shipping Costs Shipping Customer Experience 130

lateshipment

FEBRUARY 3, 2023

Thus, e-commerce brands must start prioritizing customer retention over acquisition, as it is the best move to make. Increased customer lifetime value: Shopify found that customers who make repeat purchases have a higher lifetime value compared to one-time customers. Still not convinced? Why, you ask? Here’s why.

eCommerce 130

eCommerce Shipping Costs Customer Shipping 130

lateshipment

OCTOBER 12, 2021

So instead of begrudging returns, make it a means to earn customer loyalty and build brand trust, this holiday season. Frictionless and easy returns policies build trust with buyers and are a huge influencer of purchase. Step 1: Evaluate your returns policy. Let’s look at how exactly you can do that. .

eCommerce 130

eCommerce Shipping Costs Merchant Services Shipping 130

Retail TouchPoints

OCTOBER 27, 2021

Retailers’ health and safety policies and innovative technologies can help consumers feel more comfortable in stores. Despite these reservations, 47% of consumers plan to shop in-store this holiday season, an 8% increase from 2020. RTP: What can retailers do to best optimize these investments leading into the holiday season and beyond?

Consumer 243

Consumer Supplies Fulfillment Technology 243

lateshipment

AUGUST 1, 2022

This also communicates to customers that your brand prioritizes order tracking and fulfillment. Improving Returns. Return processes can be time-consuming and costly, and bad experiences can drive away customers, sometimes permanently. This led to longer wait times for processed returns and lower customer satisfaction.

Customer Experience 147

Customer Experience Payment Services Customer Shipping Costs 147

Algopix

MARCH 18, 2023

This occurs when there are issues with a seller’s product listings or when a seller has violated Amazon’s policies. Search suppression is a tool used by Amazon to maintain the integrity of its platform and ensure that customers are provided with accurate and relevant search results.

Customer Loyalty 78

Customer Loyalty Information Reference Customer 78

Retail TouchPoints

AUGUST 10, 2020

And while internal visibility can help streamline deliveries and enhance customer trust, giving visibility power back to the consumer also helps to improve the employee experience and overall productivity — allowing workers to better understand gaps and areas of improvement stemming from customer feedback.

Supplies 151

Supplies eCommerce Merchant Services Retail 151

Wiser

SEPTEMBER 6, 2022

Price Beating – Pricing products lower than competitors as they change, before a customer approaches. The purpose of this strategy is to provide the best price for shoppers and improve customer loyalty, which can lead to more purchases in the future. You can create loyal customers through price matching.

Shipping Costs 144

Shipping Costs Online Retail Presentation Consumer 144

Wiser

MARCH 7, 2024

A key realization for retailers was the importance of focusing on essential items that draw customers, understanding that first impressions based on price can significantly influence customer loyalty. The goal is to leverage technologies that not only streamline operations but also significantly improve the customer experience.

Retail 78

Retail Technology Customer Experience Operations 78

Ecommerce Platforms

AUGUST 29, 2022

The best loyalty apps for Shopify are an excellent way for business leaders to improve the lifetime value of their customers. After all, returning customers are one of the most important assets an ecommerce company can have. Shopify apps can help with everything from SEO to email marketing, and customer service.

Shopify 210

Shopify Customer Merchant Services Shipping Costs 210

lateshipment

SEPTEMBER 23, 2022

As an e-commerce business owner, you do everything to delight your customers once they place an order on your website – from making sure their order is packed right, to doing your best to get it to their hands-on time. Custom Return Rules. But what is the post-purchase phase?

Shipping Costs 130

Shipping Costs eCommerce Shipping eCommerce Platforms 130

Groove

FEBRUARY 18, 2022

In this blog, we’ll review how Klaviyo flows enable merchants to personalize their communications with customers and improve their overall marketing strategy. Klaviyo flows allow merchants to automate their communications with prospects, leads and customers. VIP Customer Flow. What Are Klaviyo Flows?

Merchant Services 195

Merchant Services Shopping Carts eCommerce Shipping Costs 195

ESW

SEPTEMBER 1, 2023

Another reason for high return rates in consumer electronics is simply because return policies are so lenient. consumers believe a brand’s return policy is a direct reflection of how much they care about their customers. Here are some of the top retail return rates by reason: Defective/poor quality: 24.9% Buyer’s remorse: 13.6%

Consumer Electronics 146

Consumer Electronics Electronics Consumer Live Chat 146

ESW

JANUARY 16, 2024

Build loyalty In today’s competitive landscape, building brand loyalty is essential. Returns may seem like a hassle, but handling them efficiently can actually increase customer loyalty. By providing easy and quick return processes, customers are more likely to shop with a brand again in the future.

Gifts 78

Gifts Consumer Electronics Clothing Information 78

lateshipment

NOVEMBER 26, 2023

With the importance of customer retention clear, it’s time to focus on one particular component that is crucial to increasing your customer loyalty in the long run — ‘the post-purchase customer journey’. The Power of Post-Purchase CX Post-purchase issues tend to drive customers away.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Retail TouchPoints

JULY 21, 2022

reaffirmed that data security concerns are impacting consumer behaviors, and that companies can’t afford not to take action: 83% of consumers said they were worried about how their data was tracked, captured and sold to advertisers when accepting a site’s consent banner and privacy policy. But a separate survey from Motive.co

Marketing 264

Marketing Consumer Information Customer Retention 264

lateshipment

SEPTEMBER 8, 2022

When it comes to your sales strategies, here are some areas that you can cover: Open doors to new sales channels like marketplaces, to reach customers where they spend most of their time (Amazon, Instagram, TikTok, etc). Make effective use of social commerce to improve brand recognition and increase incoming order rates.

eCommerce 130

eCommerce Shipping Live Chat Events 130

Smile.io

MARCH 22, 2024

There are many reasons to migrate your loyalty program to a new software. Launching a loyalty program requires different business needs than several months, a year, or two into your customer loyalty journey.  Ensure your loyalty provider supports POS transactions through integrations with platforms like Shopify POS. 

Customer Loyalty 83

Customer Loyalty Merchant Services Shopify Shipping Costs 83

Retail TouchPoints

SEPTEMBER 3, 2020

During the busy holiday season, digital return rates can spike to 30% ; and Return policies and experiences have a significant impact on customer loyalty. Many are looking to understand how they can improve the economics of their e-Commerce supply chain in order to meet evolving customer needs without compromising margins.

Shipping Costs 318

Shipping Costs eCommerce Merchant Services Retail 318

lateshipment

AUGUST 27, 2021

But that doesn’t mean you avoid returns entirely as product returns are inevitable in eCommerce, particularly when you leverage free returns to acquire customers , and even the best businesses out there struggle to build a frictionless and profitable returns strategy. Common FAQs Merchants Have on Returns. Q: Are returns bad for my business?

Shopify 130

Shopify Merchant Services Management Shipping Costs 130

Wiser

MAY 30, 2023

Such as: Increased Consumer Satisfaction One of the most significant benefits of sustainability for organizations is improved customer satisfaction. By taking these steps, not only will a business decrease its carbon footprint, but it may also gain customer loyalty as consumers become more conscious of the companies they support.

Shipping Costs 147

Shipping Costs Retail Clothing Shipping 147

lateshipment

FEBRUARY 26, 2021

What you can do – Just like all the previous queries, the ideal response would be to create a situation where the customer already has the answer to this question. Mention your returns policy ahead of the purchase on your website. That being said, it is high time for you to focus on a clear refund policy as well.

Shipping Costs 130

Shipping Costs Shipping Customer Experience Customer 130