lateshipment

APRIL 2, 2021

Let’s not waste any more time and dive right into the eCommerce trends for 2021 and how they can help you improve your online business in terms of sales, CX, and customer loyalty – to thrive in 2021! . of orders, businesses can effectively capitalize on the “2-3 day delivery” trend to keep customers satisfied. .

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

Retail TouchPoints

SEPTEMBER 18, 2023

With new services like Supply Chain by Amazon and Amazon Shipping joining existing offerings such as FBA and Amazon Lending, Amazon is firmly positioning itself more and more as a tech-powered service company and less and less as a retailer. Now qualified sellers can borrow more, up to $5 million.

Payment Services 317

Payment Services eCommerce Shipping Costs Multi-channel 317

Retail TouchPoints

JANUARY 25, 2022

During a time when uncertainty is still heightened, customers appreciate the truth. And like most personal relationships, customer loyalty is built on trust. Virtual service tools on your website are also a great way to take this a step further and let customers ask questions and get answers quickly.

Management 251

Management Marketing Order Fulfillment Customer Experience 251

Retail TouchPoints

DECEMBER 27, 2021

With global attention focused on mitigation, adaptation and resilience, how are retailers managing related risks and considering possible business opportunities? ESG analysis could indicate that management is focused on long-term competitive market advantages that also may help it meet future bondholder obligations.

Retail 347

Retail Supplies Customer Loyalty Fashion 347

Retail TouchPoints

MARCH 26, 2021

At a time when brand interactions bridge both digital and physical shopping, it is increasingly important for retailers to leverage technology to improve customer experiences and create value. Here are a few examples of how technology enhances customer experience and strengthens brand value.

Customer Experience 308

Customer Experience Technology Customer Fulfillment 308

lateshipment

FEBRUARY 14, 2020

In order for businesses to thrive in today’s highly competitive eCommerce landscape, owning and crafting a stellar delivery experience has become essential, hence the pressing need for Delivery Experience Management (DEM). Hence the need for Delivery Experience Management (DEM). What is Delivery Experience Management?

Customer Experience 260

Customer Experience Management Shipping Costs Customer 260

Retail TouchPoints

SEPTEMBER 14, 2023

Supply chain experts agree that the most powerful solutions are those that use predictive analytics to place the inventory customers want in locations as physically close as possible to that end consumer — a simple theory that can be devilishly hard to put into practice. in an interview with Retail TouchPoints. Unemployment is at 3.5%

Shipping Costs 250

Shipping Costs Fulfillment Shipping Customer Loyalty 250

BigCommerce

JUNE 1, 2017

You probably already know how important inventory management is. Ship products to customers in a timely manner. Inventory ties into every element of your store, from supply, to warehousing , to order fulfilment and customer satisfaction. But, great inventory management can also increase your sales.

Management 412

Management Shipping Costs Multi-channel BigCommerce 412

Retail TouchPoints

NOVEMBER 4, 2021

Despite having just officially begun, this holiday shopping season already is marked by supply chain disruption, persistent inflation and mixed consumer confidence. High prices and low availability are straining customer loyalty , a trend that became evident in the Adobe data through an unexpected metric — device usage.

Shipping Costs 261

Shipping Costs Consumer Supplies Merchant Services 261

Retail TouchPoints

JULY 12, 2023

The pandemic and related supply chain disruptions led to shuttered storefronts and rampant bankruptcies. Retailers cited rising costs, declining consumer spending and supply chain volatility as their top concerns. That could include customized digital signage and instant discount offers based on your purchase history.

Payment Services 214

Payment Services Retail Point of Sale Supplies 214

Retail TouchPoints

JANUARY 11, 2023

The beauty of the retail industry today is the number of options for brands to connect with customers. Brands once had the challenge of getting customers to walk through their large store doors, supplying products they wanted to purchase and hoping they would return, but everything was limited to that in-store traffic.

Social Media 265

Social Media Multi-channel Customer Loyalty Shopify 265

Retail TouchPoints

JANUARY 24, 2024

B2B brands should invest in AI-driven CRM (customer relationship management) systems to analyze customer data, offering insights for personalized marketing and sales strategies. These AI applications range from optimizing pricing and inventory management to fraud prevention.

B2B 223

B2B eCommerce BigCommerce Omnichannel 223

Fabric Blog

NOVEMBER 2, 2021

Inventory management is a fundamental building block that empowers brands and retailers to provide streamlined, fast, and effective order fulfillment to win customer loyalty.

Management 52

Management Order Fulfillment Customer Loyalty Fulfillment 52

Retail TouchPoints

OCTOBER 26, 2022

“During her tenure as Interim CEO, Sue took consequential actions to increase liquidity and establish the groundwork to improve customer loyalty, traffic and market share,” said Harriet Edelman, Independent Chair of BB&B’s Board of Directors in a statement. BB&B also hosted its first supplier summit on Oct.

Customer Loyalty 227

Customer Loyalty Supplies Operations Marketing 227

Retail TouchPoints

SEPTEMBER 29, 2022

Similarly, the European Union is set to crack down on fast fashion in a bid to force businesses to extend their products’ lifecycle, while Germany’s Supply Chain Due Diligence Act will mean enterprises are held accountable for any social- or environmental-related failures. A Starting Point. Greater demand forecasting.

Retail 334

Retail Fashion Supplies Apparel 334

Retail TouchPoints

NOVEMBER 28, 2022

While the world may have finally emerged from the grips of the COVID-19 pandemic, customers are now grappling with record 40-year inflation highs and supply chain issues that are ushering in a host of new concerns and sentiments. Maintaining this level of personalization may seem daunting, but generative AI technology can help greatly.

Customer Loyalty 272

Customer Loyalty Shipping Costs Technology Supplies 272

Retail TouchPoints

FEBRUARY 29, 2024

Ultimately, it sounds like a no-brainer for a retailer, but managing a localized assortment can be quite complex. Curating a localized assortment requires an abundance of data on what products are being purchased and what products are missing from the assortment, as well as how they’re tracking through the supply chain.

Consumer Goods 255

Consumer Goods Consumer Customer Loyalty Supplies 255

Algopix

DECEMBER 8, 2019

While all these tactics may be successful, there is a proven method to boost sales and customer loyalty that has received little attention to date. A well-indexed ecommerce product catalog with added data layers can drive your sales significantly and bring your customers back again and again. Customer Loyalty.

Management 78

Management Customer Loyalty Social Media Payment Services 78

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 217

Shipping Costs Improvements Live Chat Retail 217

Wiser

NOVEMBER 29, 2023

By understanding these two distinct promotional strategies , businesses can create a balanced and effective marketing approach that stimulates both demand and supply, ultimately elevating their sales performance. Loyalty Programs: These are designed to reward repeat customers, foster customer loyalty, and encourage continued business.

Consumer 146

Consumer Customer Loyalty Supplies Customer Retention 146

RETAIL MANAGEMENT SOFTWARE

NOVEMBER 7, 2023

By analyzing historical sales data, seasonality, and external factors such as weather and social trends, AI algorithms can help businesses make informed decisions about inventory management, pricing, and marketing strategies. Supply Chain Efficiency AI is also transforming supply chain management in the retail and CPG industries.

Marketing 96

Marketing Retail Customer Loyalty Games 96

Retail TouchPoints

NOVEMBER 14, 2022

Competitive pricing is a key strategy to build customer loyalty and increase sales. By using AI to calculate prices based on market demand and other market conditions, you can ensure that you’re offering the best value to your customers. Customer support. Competitive pricing.

Customer Loyalty 322

Customer Loyalty Operations Improvements Customer Experience 322

Retail TouchPoints

SEPTEMBER 28, 2022

Companies should also move the conversation beyond pricing toward a broader discussion encompassing supply chain and inventory issues, credit challenges, labor shortages and more. What steps should retailers take to maintain customer loyalty? . Intelligent pricing strategy requires ongoing management and governance.

Customer Loyalty 162

Customer Loyalty Consumer Supplies Improvements 162

Retail TouchPoints

JULY 20, 2020

From supply chain disruptions to shifting seasonality and evolving fashion trends, a majority of America’s leading retail brands are constantly left with excess inventory that simply won’t sell. Technology has revolutionized the way brands manage their excess inventory. How Is Excess Inventory Optimized?

Shipping Costs 149

Shipping Costs Retail Customer Loyalty Fashion 149

Retail TouchPoints

OCTOBER 4, 2021

Shoppers are increasingly aware of supply chain challenges, and 62% are very or somewhat concerned about not receiving their items in time for the holiday when they shop online Black Friday through Cyber Monday, according to a survey by Publicis Sapient. Supply Chain Challenges Will Lead to a Reduction in SKUs.

Merchant Services 312

Merchant Services Payment Services X-cart Supplies 312

RTP blog

MAY 10, 2019

Real-time data is one of the most significant assets in a company’s supply chain management toolkit. Visibility of real-time data is key to ensuring efficiency and reliability in your supply chain and is also essential to protecting the supply chain against unanticipated disruption.

Supplies 150

Supplies Retail Multi-channel Customer Loyalty 150

ESW

MARCH 5, 2024

Not only do shoppers increasingly demand it, but supply chain complexities and costs incentivise brands to embrace new and innovative ways of moving product. Real-time data drives decisions, letting businesses optimise inventory, manage demand and offer the best possible customer experience.

Omnichannel 88

Omnichannel Multi-channel Retail Shipping Costs 88

Retail TouchPoints

JULY 3, 2023

Cloud architecture is built to support functions like mobile customer loyalty programs, inventory management tools, personalization capabilities and even point-of-sale. For example, by connecting all supply chain touch points into one location, visibility increases for employees and customers alike.

Consumer 226

Consumer Omnichannel Retail Technology 226

lateshipment

DECEMBER 17, 2021

The other part is customers being forced to give up experience-based spendings such as travel, movie, or restaurants in return for product purchases. The Supply Chain Disruption Has Been a Worry for Shoppers, Retailers, and Carriers Alike. The Impact of the Supply Chain Disruption on Customer Loyalty. Bottom Line.

Shipping Costs 130

Shipping Costs eCommerce Shipping Customer Loyalty 130

Algopix

DECEMBER 2, 2020

Artificial intelligence thankfully goes beyond eCommerce catalog management and helps businesses provide a seamless experience across the board, whether it’s online or in-store. That’s why many businesses are incorporating both online and in-store activities as part of their customer profiles. Predictive Inventory Management.

Customer Experience 78

Customer Experience Improvements Management Customer 78

Smile.io

MAY 15, 2024

. - There are many scaling strategies for commerce brands—laying the foundation for growth, enhancing operational efficiency, expanding market reach, focusing on customer loyalty, and adding programs like Smile.io to retain customers. have a supply chain accuracy of just 63%.  has to offer.

Payment Services 53

Payment Services Merchant Services eCommerce Payments 53

Dynamic Action

FEBRUARY 16, 2024

AI-powered retail technology can help retailers make sustainable choices, from inventory management to understanding customer preferences. Implementing AI-driven solutions allows retailers to enhance brand reputation, increase customer loyalty, and drive practices that benefit both business and the environment.

Retail 62

Retail Customer Loyalty Technology Fashion 62

Retail TouchPoints

AUGUST 7, 2023

The more add-ons you offer from other vendors, the more complex managing subscriptions can become. They allow marketplace operators to manage processes such as seller onboarding, product catalogs, and billing and provisioning. You are never done building your marketplace if you want to stay agile and cultivate customer loyalty.

Subscription 222

Subscription B2B Mobile Customer Experience 222

lateshipment

AUGUST 1, 2022

Shopping and checkout experiences can be managed directly by the customer, but that’s only half of the overall order experience. and automation helps ensure these tasks are managed in an efficient manner. Managing Orders. Managing Inventory. Of course, customers can’t place orders if there’s no product to sell.

Customer Experience 147

Customer Experience Payment Services Customer Shipping Costs 147

Retail TouchPoints

JULY 14, 2023

This applies across the customer shopping journey, from customized recommendations to predicting consumer behavior and product demand as well as creating more seamless omnichannel experiences. This allows businesses to respond quickly and effectively to the customer. The possibilities appear to be endless.

eCommerce 202

eCommerce Order Fulfillment Fulfillment Multi-channel 202

365 Retail

MAY 22, 2023

Good, let’s move on… Unveiling Supply Chain Transparency Blockchain’s application in enhancing supply chain transparency is remarkable. Traditionally, supply chains have been characterised by opaqueness and a lack of real-time information.

Payment Services 52

Payment Services Cryptocurrencies Retail Customer Loyalty 52

ESW

SEPTEMBER 1, 2023

Though return rates vary by industry, one trend remains constant: Return rates are on the rise across all verticals, causing profit margins and supply chains to suffer. Brands with high holiday shopping return rates face decreased profit margins, complicated supply chain challenges, reduced cash flow and more.

Consumer Electronics 146

Consumer Electronics Electronics Consumer Live Chat 146