Groove

JUNE 9, 2021

We recommend building various lists to segment subscribers based on their interests and demographics. Another great way to personalize messages for each subscriber is to remind customers when they abandoned their shopping cart and to offer product recommendations based on their past purchase history. Delighting Customers.

Marketing 367

Marketing Social Media Customer Loyalty Shopping Carts 367

Retail TouchPoints

JANUARY 18, 2024

That’s why gamification as a technique is becoming more popular in marketing and customer loyalty programs. Gamification can be used as a short-term strategy to drive engagement or for long-term efforts to build customer loyalty. Commerce apps in particular stand to gain from gamification strategies.

Retail 273

Retail Customer Loyalty Games Reference 273

Retail TouchPoints

SEPTEMBER 22, 2022

When retailers truly understand their audience, they’re able to curate merchandise to meet their specific needs. But if a store takes time to meet its customers where they are, it makes them feel seen and understood. It means putting your customers first and leveraging localization to increase sales and customer loyalty.

Customer Loyalty 252

Customer Loyalty Social Media Customer Experience Fashion 252

Retail TouchPoints

SEPTEMBER 28, 2023

In fact, 80% of customers say they’re more likely to purchase from brands that personalize, according to Deloitte. However, most ecommerce retailers today have already invested in personalizing their online shopping experience — so why are retailers still struggling with customer loyalty and sales? trillion this year.

Gifts 231

Gifts eCommerce Recommendation Technology 231

Groove

JULY 21, 2020

We recommend leveraging the tool when preparing for the holidays , as it helps to drive more online revenue with much less effort. Easily import customer data into Klaviyo, and use it to personalize your content and campaigns. Interacting uniquely with each customers helps to instill trust in your brand and build customer loyalty.

eCommerce 370

eCommerce Merchant Services eCommerce Marketing Customer Loyalty 370

Retail TouchPoints

JULY 24, 2023

Navigating these touch points can be challenging, but the potential rewards, like enhanced customer loyalty, are worth the additional effort. Retailers also have the opportunity to populate emails with recommendations for items the shopper looked at but didn’t buy, discounts for their favorite products and more.

Small Business Retail 200

Small Business Retail Marketing Retail Social Media 200

Retail TouchPoints

OCTOBER 5, 2021

We realized that our customers’ definition of ‘convenience’ had changed. So we had to change to meet that new set of expectations.”. Customers want personalized, convenient shopping experiences. In fact, according to Forrester, customers are 2.4 times more likely to stay loyal to brands that deliver a great experience.

Omnichannel 226

Omnichannel Customer Loyalty B2C B2B 226

Retail TouchPoints

AUGUST 23, 2023

Phygital retail experiences, in which physical elements and technology coexist, offer opportunities to bring customers closer to your brand. Retailers need to make sure their in-store and online spaces can meet those demands. Loyalty must adjust to meet those evolving consumer expectations.

Travel 178

Travel Clothing Technology Customer Loyalty 178

Groove

NOVEMBER 12, 2020

Modern-day businesses will struggle to be successful if they don't understand who their customers are. Understanding your customers and your audience is at the core of inbound marketing , which is the ideology of attracting, engaging and delighting customers. Identify Your Customers' Biggest Pain Points.

Customer Experience 356

Customer Experience Improvements Customer Social Media 356

Groove

JANUARY 30, 2019

What is an eCommerce Loyalty Program? eCommerce loyalty programs reward frequent customers with discounts, rebates, rewards, free merchandise, coupons and access to unreleased products. As a result, customer loyalty programs help to increase retention and lifetime value. Customer Loyalty Program Tools.

Customer Retention 265

Customer Retention eCommerce Customer Customer Loyalty 265

Retail TouchPoints

DECEMBER 27, 2021

These engagement meetings revealed a range of sustainability efforts, some perfunctory and others proactive. ESG analysis could indicate that management is focused on long-term competitive market advantages that also may help it meet future bondholder obligations. Discretionary Goods Demand Higher Environmental Scrutiny.

Retail 333

Retail Supplies Customer Loyalty Fashion 333

365 Retail

OCTOBER 30, 2023

Prioritising customer satisfaction is not just a good business practice, but an essential lifeline for small business growth and survival. Beyond the price tag, 27% of consumers express a preference for businesses that focus on sustainability and ethical practices.

Small Business Retail 111

Small Business Retail Shipping Costs Customer Experience Customer 111

UpSellIt

FEBRUARY 26, 2024

Upsellit is a leading conversion optimization partner and we help brands collect new-to-file leads, recover lost sales and boost customer loyalty. Upsellit’s Website Experience delivers personalized, on-site solutions to move shoppers toward the path to conversion with AI recommendations, reiterations, urgency and more.

Customer Loyalty 108

Customer Loyalty Conversion Optimization Shopping Carts Technology 108

Groove

FEBRUARY 18, 2022

There are many automation tools to choose from in the eCommerce space, but Klaviyo remains at the top of our list of recommendations for our mid-market and enterprise clients. In this blog, we’ll review how Klaviyo flows enable merchants to personalize their communications with customers and improve their overall marketing strategy.

Merchant Services 195

Merchant Services Shopping Carts eCommerce Shipping Costs 195

Retail TouchPoints

OCTOBER 16, 2023

Interactive product recommendation quizzes not only engage customers but also create a sense of participation and entertainment, making customers more willing to provide valuable zero-party data in exchange for a tailored shopping journey. For example, by simply asking “ How Did You Hear About Us?”

Social Media 246

Social Media Consumer Information Marketing 246

Groove

JANUARY 23, 2019

To provide positive customer experiences, businesses need to create tailored programs that meet their specific customer needs. To help you get started, we’ve outlined four proven ideas to improve customer experience. Ideas to Improve Customer Experience. Prove Your Value. Stay in Regular Communication.

Customer Experience 250

Customer Experience Improvements Customer Live Chat 250

Retail TouchPoints

JANUARY 11, 2023

But first, he spoke with Retail TouchPoints to offer a glimpse into his entrepreneurial mind, including his lessons on driving customer loyalty through innovative physical experiences. Earle is passionate about meeting with brand fans and customers in real life. We even have a secret menu in the store.”.

Retail 218

Retail Social Media Customer Loyalty Travel 218

Algopix

FEBRUARY 22, 2024

Brand Control: Private labeling grants sellers full control over their brand identity and customer experience. By crafting unique branding elements such as logos, packaging, and messaging, sellers can differentiate their products and cultivate customer loyalty. What Are the Requirements for Amazon Private Labeling?

Shipping Costs 86

Shipping Costs eCommerce PPC Social Media 86

Algopix

OCTOBER 15, 2023

By aggregating data from various sources, businesses gain a comprehensive understanding of customer behavior, preferences, and pain points. This knowledge is essential for making informed decisions and tailoring marketing efforts to meet customer expectations.

Channel 128

Channel eCommerce Social Media Customer Loyalty 128

Retail TouchPoints

DECEMBER 13, 2023

As customers seek out more eco-friendly items, they should look for brands that are committed to clean beauty. Having an ESG focus will give companies an increased customer loyalty audience, attract and retain employees, improve their financial performance and reinforce their brand reputation, among other benefits.

Beauty and Health 193

Beauty and Health Social Media Consumer Customer Loyalty 193

UpSellIt

MARCH 22, 2023

For example, if a customer is purchasing a coffee machine that’s advertised as mess-free, suggest an upgraded version that fits their needs, such as one with more features or an easier clean-up process. Don’t forget to stay aware of your customers’ changing needs as well.

Payment Services 78

Payment Services Payments Recommendation Customer Loyalty 78

lateshipment

FEBRUARY 3, 2023

Thus, e-commerce brands must start prioritizing customer retention over acquisition, as it is the best move to make. Increased customer lifetime value: Shopify found that customers who make repeat purchases have a higher lifetime value compared to one-time customers. Still not convinced? Why, you ask? Here’s why.

eCommerce 130

eCommerce Shipping Costs Customer Shipping 130

lateshipment

APRIL 28, 2024

All of this with the addition of faster deliveries, efficient returns, effective post-purchase engagement, etc, started as a special feature or USP of brands as the gradual shift to e-commerce took place but since then has become a necessity in customer expectations. So, coming back to the question, “ What do customers want?”

Customer Experience 130

Customer Experience eCommerce Customer Merchant Services 130

365 Retail

DECEMBER 20, 2023

Bonuses & Rewards: Enhancing customer loyalty Organisations are investing substantial amounts of money in the development and execution of rewards programmes, ranging from airlines providing frequent flier incentives to telecoms firms reducing costs to attract more customers. The company’s interest is reasonable.

Customer Retention 52

Customer Retention Customer Customer Loyalty Merchant Services 52

Algopix

JANUARY 22, 2024

This comprehensive guide will explore proven techniques to maximize repeat purchases and cultivate customer loyalty on Amazon. Harnessing the Power of Repeat Purchases The value of repeat customers to an eCommerce business cannot be overstated. According to a study by Deloitte, repeat buyers spend 67% more than new customers.

eCommerce 110

eCommerce Shipping Costs Payment Services Social Media 110

Retail TouchPoints

OCTOBER 27, 2021

In pursuit of both goals, focusing on connected, data-driven technologies that can help meet high consumer expectations and support a safe and comfortable environment will help retailers not only enhance their customers’ experience, but also effectively deliver unified commerce services including BOPIS and curbside pickup.

Consumer 243

Consumer Supplies Fulfillment Technology 243

MagentoBrain

MAY 23, 2023

Customers who are loyal to a brand are more likely to make repeat purchases, recommend the brand to others, and defend it against competitors. In today's competitive market, building and maintaining brand loyalty is essential to stay ahead of the competition and thrive in the long term.

Social Media 52

Social Media Customer Loyalty Customer Data Improvements 52

GetElastic

SEPTEMBER 15, 2021

B2B companies are implementing new strategies to adapt to the changing consumer needs and take advantage of a growing online customer base, characterized by new loyalty programs, deep personalization options, and AI-based features. Simultaneously supporting customer acquisition and retention.

B2B 146

B2B eCommerce Customer SEO 146

Smile.io

MARCH 20, 2024

In a highly saturated market, customers have endless choices of brands to support. The challenge for ecommerce brands is retaining customers and encouraging authentic customer loyalty.    Customer loyalty programs have played a considerable role in fostering repeat purchases.

Shipping Costs 77

Shipping Costs Shopify Customer Loyalty Merchant Services 77

lateshipment

NOVEMBER 12, 2022

It means they want fast-loading websites, an easy-to-navigate online store, a quick-fire checkout, and fast responses to their questions via better customer service. As a small business, you can take the following steps to keep things ready for the festive season and meet your customer’s needs: Run your store through a site speed checker.

Shipping Costs 130

Shipping Costs Fulfillment eCommerce Shipping 130

ESW

MAY 17, 2023

Brands in the consumer electronics space that consumerise B2B experiences not only grow business, but also increase customer loyalty, lifetime customer value and overall brand success. A good B2B ecommerce experience allows the seller to provide customers with a more streamlined, efficient and cost-effective buying experience.

B2B 78

B2B Payment Services Consumer Electronics Payments 78

lateshipment

OCTOBER 31, 2022

It means they want fast-loading websites, an easy-to-navigate online store, a quick-fire checkout, and fast responses to their questions via better customer service. To meet their needs, you can: Run your store through a site speed checker. Product recommendations. Product recommendations are a form of behavioral targeting.

Shipping Costs 130

Shipping Costs Fulfillment eCommerce Shipping 130

RetailMinded

SEPTEMBER 30, 2023

Implementing Tailored Recommendations and Offers The algorithmic prowess of data-driven insights not only tailors recommendations but also optimizes the marketing efficiency ratio , ensuring that marketing resources are utilized effectively to resonate with consumers’ desires.

Customer 96

Customer Retail Customer Retention Recommendation 96

Retail TouchPoints

APRIL 26, 2022

Although consumers have historically been hesitant to share their information and preferences with brands, they’re open to doing so if they know they’ll get something valuable in return, such as a product recommendation or an exclusive offer. And with rising acquisition costs, retaining customers long-term is priceless.

Customer 176

Customer Retail Information Consumer 176

Wiser

SEPTEMBER 27, 2023

These surveys provide direct insights from the very people who matter most—customers. By understanding the customers’ perspective, businesses can tailor their services and products to meet the evolving needs and expectations of their target audience. “Would you recommend our product/service to a friend or colleague?”

Customer 146

Customer Retail Customer Retention Improvements 146

Wiser

AUGUST 28, 2023

Steps to Build a Better Retail Assortment Strategy An efficient and effective assortment is paramount to retaining customers and driving profits. A well-curated product mix not only meets the diverse needs and preferences of your audience, but also positions your brand as a reliable provider of choice.

Retail 146

Retail Fashion Information Customer Data 146

Smile.io

MARCH 21, 2023

These days, customized experiences are more important than ever. So if you overlook personalization, you’re likely missing out on potential sales and customer loyalty. Even if you don’t know your website visitors, you can still customize their experience. Product recommendations based on the visited pages.

eCommerce 69

eCommerce Shopping Carts Customer Loyalty Recommendation 69