Retail TouchPoints

MAY 24, 2023

According to a report by Kantar , 60% of Gen Z values brands that are honest and genuine, with further research from McKinsey suggesting that 81% of Gen Z is willing to switch brands if they find a better alternative or if the brand does not meet their expectations. Where Does Customer Loyalty Lie?

Retail 297

Retail Customer Loyalty Consumer Travel 297

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

In today’s fast-paced retail landscape, customer loyalty has become a critical factor in business success. With increased competition and changing consumer behaviors, retailers must stay ahead of the curve by implementing effective customer loyalty programs.

Customer Loyalty 84

Customer Loyalty Customer Retail Customer Retention 84

Omnisend

JUNE 14, 2021

Because of the way that NFTs work, they have numerous use cases for ecommerce stores, including anti-fraud, loss prevention, quality assurance, and even customer loyalty and rewards. Brands can initiate various customer loyalty and rewards programs based specifically on what customers are doing with those products.

Customer Loyalty 164

Customer Loyalty Customer eCommerce Arts 164

Retail TouchPoints

APRIL 14, 2021

Christian Selchau-Hansen, CEO and Co-Founder at Formation.ai, works with leading retailers and large brands like United Airlines and Starbucks by implementing individualized and automated customer loyalty offers. . This meets customers where they are and creates a relevant experience on all your owned brand channels.

Customer Loyalty 165

Customer Loyalty Customer Channel Consumer 165

Omnisend

JUNE 28, 2021

Good ecommerce personalization should meet the needs of its users, give good recommendations and be used where the return justifies the investment. The post How Ecommerce Personalization Can Increase Customer Loyalty and Boost Sales appeared first on Omnisend Blog. Benefits of Personalization in Ecommerce.

Customer Loyalty 151

Customer Loyalty eCommerce Customer Recommendation 151

Forrester eCommerce

SEPTEMBER 27, 2022

What topics will you be covering at Forrester? I’m excited to dive deep into coverage areas revolving around design workflows, tools, and services for the CX function.

Customer Loyalty 195

Customer Loyalty Customer Experience Customer 195

365 Retail

JULY 5, 2022

Customers are becoming more vigilant about spending money. How can brands capture customer loyalty at this turbulent time? Achille Traore, CEO, White Label Loyalty. Retail customer loyalty programs can help with both retention and new customer acquisition by enticing customers to purchase from you over your competitor.

Customer Loyalty 70

Customer Loyalty Customer Retail Banking 70

Retail TouchPoints

APRIL 13, 2021

The 15 sessions, now available on demand, encompass critical areas of the retail enterprise, including: customer loyalty strategies; visual tech developments such as AR and 3D modeling; fulfillment and delivery management; the power of social networks; fast-growing Buy Now, Pay Later services; and the all-important customer experience.

Consumer 189

Consumer Payment Services Fulfillment Multi-channel 189

365 Retail

MAY 5, 2023

The number of retailers who identified the provision of customer support tools, including ‘Where is my order’ (WISMO) data and tracking push notifications, as a key business benefit increased +26% YOY from January 2022.

Customer Loyalty 52

Customer Loyalty Customer Retail Omnichannel 52

Retail TouchPoints

SEPTEMBER 22, 2022

When retailers truly understand their audience, they’re able to curate merchandise to meet their specific needs. But if a store takes time to meet its customers where they are, it makes them feel seen and understood. It means putting your customers first and leveraging localization to increase sales and customer loyalty.

Customer Loyalty 310

Customer Loyalty Social Media Customer Experience Fashion 310

Groove

JUNE 9, 2021

Another great way to personalize messages for each subscriber is to remind customers when they abandoned their shopping cart and to offer product recommendations based on their past purchase history. Build workflows that automatically trigger emails to contacts that meet a specific criteria. Delighting Customers. Use Automation.

Marketing 367

Marketing Social Media Customer Loyalty Shopping Carts 367

Retail TouchPoints

JANUARY 24, 2024

This means moving away from legacy systems that hinder growth and ROI and embracing modern, agile solutions; and Taking a customer-centric approach : Maintaining a strong focus on understanding and meeting customer needs will be paramount.

B2B 263

B2B eCommerce BigCommerce Omnichannel 263

Retail TouchPoints

FEBRUARY 16, 2024

J.Jill has achieved levels of customer loyalty that other retailers can only aspire to. The women’s apparel and accessories retailer, which generates nearly $600 million in annual sales via ecommerce and a footprint of 247 stores, boasts an average customer lifecycle spanning 10 years.

Accessories 256

Accessories Customer Loyalty Events Apparel 256

Retail TouchPoints

JANUARY 18, 2024

That’s why gamification as a technique is becoming more popular in marketing and customer loyalty programs. Gamification can be used as a short-term strategy to drive engagement or for long-term efforts to build customer loyalty. Commerce apps in particular stand to gain from gamification strategies.

Retail 317

Retail Customer Loyalty Games Reference 317

Retail TouchPoints

APRIL 25, 2022

Failure to meet customers’ expectation of timely, cost-effective and ethical delivery of goods can profoundly impact a company’s ability to retain consumers. Agile companies know that prioritization of the existing customer base is key to revenue growth, since more resources are needed to attract new ones.

Supplies 329

Supplies eCommerce Shipping Costs Customer Loyalty 329

365 Retail

MAY 25, 2021

Brands are putting customer loyalty at risk due to a disconnect between their physical and eCommerce experiences, a new research report by PFS has found. In fact, 21% of respondents reported that online customer service is still not as good as in-store assistance. Fieldwork took place between 4-8 March, 2021.

Customer Loyalty 52

Customer Loyalty Customer Omnichannel Point of Sale 52

Retail TouchPoints

MARCH 26, 2021

Allowing consumers to customize their orders creates apersonalized retail customer experience and ultimately delights customers as they get to design products that suit their needs. Customization also helps retailers build an emotional connection with their customers through co-creation, and improves customer loyalty.

Customer Experience 312

Customer Experience Technology Customer Fulfillment 312

Retail TouchPoints

SEPTEMBER 14, 2023

Optimizing inventory positioning to meet expected demand is vital, because the need for speed narrows shippers’ options: “From the brand or retailer’s perspective, the longer the lead time, the wider the [delivery] window, the fewer the requirements, the easier it is to manage,” said Katz. in an interview with Retail TouchPoints.

Shipping Costs 278

Shipping Costs Fulfillment Shipping Customer Loyalty 278

Retail TouchPoints

JUNE 15, 2023

Earle, who talks a mile a minute and with a refreshing candor about not just his successes but his shortcomings, blind spots and missed opportunities, spoke on the topic “Building Brand Hysteria, Customer Loyalty and Memorable Experiences.” Hearing customers’ excitement and their frustration helps us make better decisions.

B2C 320

B2C Customer Loyalty B2B Customer 320

Retail TouchPoints

JULY 24, 2023

Navigating these touch points can be challenging, but the potential rewards, like enhanced customer loyalty, are worth the additional effort. If managed correctly, AI-driven personalized marketing across various touch points will foster long-term customer loyalty, no matter how big or small a retailer is.

Small Business Retail 246

Small Business Retail Marketing Retail Social Media 246

Kibo

AUGUST 23, 2022

Hear from our guest speaker, Forrester Principal Analyst Emily Pfeiffer, and Alexis Hail, Senior Director at Kibo, on leveraging your commerce platform and order management system to meet customer expectations.

Customer Loyalty 62

Customer Loyalty Technology Webinar Customer 62

Retail TouchPoints

FEBRUARY 16, 2024

While this certainly makes online shopping easier, it also means that consumers expect fast, first-contact resolutions during customer service interactions — and unfortunately, retailers can struggle to meet this demand. Brett Weigl is SVP and General Manager, Digital, AI and Journey Analytics at Genesys.

Customer Experience 313

Customer Experience Payment Services Improvements Customer 313

Retail TouchPoints

NOVEMBER 17, 2023

Successful execution of product substitution depends on several key factors: delivering functional equivalence to the original product, improving product quality, ensuring price alignment, having real-time visibility into inventory management and customer behavior, and upholding customer experience standards.

Shipping Costs 264

Shipping Costs Customer Experience Supplies Improvements 264

Retail TouchPoints

DECEMBER 26, 2023

The Price of Mismatched Expectations For retailers, the cost of not meeting these expectations can be steep. In essence, poor visual representation can lead to a sharp drop in customer loyalty among baby boomers, putting retailers at risk of losing a substantial portion of this market segment.

eCommerce 275

eCommerce Customer Loyalty Mobile Consumer 275

Retail TouchPoints

OCTOBER 5, 2021

We realized that our customers’ definition of ‘convenience’ had changed. So we had to change to meet that new set of expectations.”. Customers want personalized, convenient shopping experiences. In fact, according to Forrester, customers are 2.4 times more likely to stay loyal to brands that deliver a great experience.

Omnichannel 287

Omnichannel Customer Loyalty B2C B2B 287

Retail TouchPoints

NOVEMBER 14, 2022

Competitive pricing is a key strategy to build customer loyalty and increase sales. By using AI to calculate prices based on market demand and other market conditions, you can ensure that you’re offering the best value to your customers. This can help improve customer loyalty and help you stand out from competitors.

Customer Loyalty 360

Customer Loyalty Operations Improvements Customer Experience 360

Groove

JUNE 28, 2022

This flexibility ultimately helped the client meet their specific internal goals while allowing our team to contribute our expertise and high-quality output. Examples of these new tactics include targeting “lost” customers and/or customers who are “at risk of not purchasing again” by incentivizing them to purchase.

Merchant Services 370

Merchant Services Customer Loyalty Channel SEO 370

Retail TouchPoints

SEPTEMBER 29, 2022

Where the two sides do meet is with nearly all the senior retail executives agreeing that today’s consumer expects retailers to operate in a more sustainable way. But operating sustainably isn’t just about meeting consumer expectations — there are industry and business practices to fulfil too. There’s Also Legislation to Consider.

Retail 362

Retail Fashion Supplies Apparel 362

Retail TouchPoints

NOVEMBER 28, 2022

Customers’ expectations are rising for the brands they do business with — whether that’s in response to an order delay or a breaking societal issue. The brands that evolve their messaging to nurture trust and authenticity to adapt to these ebbs and flows will be the ones earning and maintaining customer loyalty over time.

Customer Loyalty 318

Customer Loyalty Shipping Costs Technology Supplies 318

Smile.io

SEPTEMBER 29, 2020

Do you want to boost customer loyalty while increasing your conversions and sales? After a customer completes a specific action on your website, you can use this as an opportunity to show them an irresistible offer. If you’re able to meet this standard, you’ll have no problem building a loyal brand following.

Customer Loyalty 46

Customer Loyalty Customer Social Media Blog 46

Wiser

MAY 6, 2024

Understanding Assortment Optimization Assortment optimization involves selecting the right mix of products to offer in order to meet customer needs while maximizing sales and profitability. Embrace these insights to maintain competitiveness and resonate more deeply with your customer base.

Shipping Costs 78

Shipping Costs Retail Shipping Customer Loyalty 78

Retail TouchPoints

AUGUST 23, 2023

Phygital retail experiences, in which physical elements and technology coexist, offer opportunities to bring customers closer to your brand. Retailers need to make sure their in-store and online spaces can meet those demands. Loyalty must adjust to meet those evolving consumer expectations.

Travel 243

Travel Clothing Technology Customer Loyalty 243

Retail TouchPoints

JULY 3, 2023

Cloud architecture is built to support functions like mobile customer loyalty programs, inventory management tools, personalization capabilities and even point-of-sale. This can decrease the likelihood of a store location not having the item a customer comes to the store to find, like the shirt example explained earlier.

Consumer 275

Consumer Omnichannel Retail Technology 275

Retail TouchPoints

FEBRUARY 26, 2024

Companies benefit equally from the responsible use of data, in the form of greater customer loyalty or better engagement with information their customers actually care about. These stringent, third-party standards ensure that a company’s security controls meet a high bar. The tide is turning.

Improvements 317

Improvements Payment Services Consumer Banking 317

Retail TouchPoints

AUGUST 26, 2020

The price war “quick-fix,” however, is just one solution, and can have adverse long-term effects on profitability, price erosion and customer loyalty. Ultimately, altering prices may lead to confusion around quality and product performance, therefore threatening customer loyalty and dismantling product demand.

eCommerce 299

eCommerce Customer Loyalty PPC Social Media 299

Retail TouchPoints

DECEMBER 27, 2021

These engagement meetings revealed a range of sustainability efforts, some perfunctory and others proactive. ESG analysis could indicate that management is focused on long-term competitive market advantages that also may help it meet future bondholder obligations. Discretionary Goods Demand Higher Environmental Scrutiny.

Retail 357

Retail Supplies Customer Loyalty Fashion 357

Dynamic Action

FEBRUARY 16, 2024

Retailers strive to meet sustainability expectations but often struggle with environmental regulations, reducing waste, and maintaining profitability. AI-powered retail technology can help retailers make sustainable choices, from inventory management to understanding customer preferences.

Retail 62

Retail Customer Loyalty Technology Fashion 62