Retail TouchPoints

OCTOBER 12, 2020

Brands are scrambling to establish customer loyalty with new shoppers, while ramping up personalization efforts to hold on to existing ones. Ecommerce growth that wasn’t forecasted to reach fruition for five years happened in approximately five months. 13 at 5:45 pm (ET).

eCommerce 270

eCommerce Omnichannel Customer Loyalty Fulfillment 270

Retail TouchPoints

AUGUST 7, 2020

One common thread among many of the studies: fewer trips to brick-and-mortar stores in favor of increased online shopping. However, other potentially even more significant trendlines show fundamental changes in consumers’ decision-making process related to picking brands and demonstrating customer loyalty.

Consumer 263

Consumer Retail Merchant Services Document 263

365 Retail

JUNE 7, 2023

That’s according to new research from omnichannel customer engagement platform SAP Emarsys to mark the launch of its Mobile Wallet. Customer Lifecycle Manager James Neill added, “Mobile is the one channel that’s always with the customer, so it is integral to our omnichannel approach.

Omnichannel 98

Omnichannel Mobile Customer Loyalty Channel 98

Retail TouchPoints

OCTOBER 17, 2023

32% of consumers in Microsoft’s study report that having to repeat information multiple times is the most frustrating part of a customer service call. So encourage your customers to start calling you again. Mike Murchison is CEO of Ada , a leading AI-native customer service automation company.

Customer 246

Customer Multi-channel Channel Customer Experience 246

RTP blog

APRIL 9, 2018

These investments speak to Nordstrom’s commitment of providing superior service through the omnichannel and personalization capabilities these technologies bring to the table. Blending Online And Offline Nordstrom’s acquisitions further support the importance of omnichannel experiences.

Customer Experience 150

Customer Experience Customer Omnichannel eCommerce 150

Retail TouchPoints

JUNE 27, 2022

Retailers need to readjust their strategies business-wide as they prepare to meet empowered customers who have more choices than ever in a tough economy that’s giving them more reasons than ever to seek out the best price — wherever it may be. The result?

Shipping Costs 230

Shipping Costs Omnichannel Customer Retention Retail 230

ESW

JUNE 1, 2023

ESW Case Study ICONIC US FASHION BRAND. One of the brand’s key requirements was an omnichannel solution that would leverage SKUs held in-store, in addition to their warehouses. CONQUERING DTC IN CANADA This world-famous fashion house had a wholesale arm in Canada that sold exclusively to local retailers.

Fashion 60

Fashion Shipping Costs Merchant Services Omnichannel 60

UpSellIt

AUGUST 23, 2023

When customer concerns and hesitations are addressed, you’ll find a significant increase in conversions and customer satisfaction. It involves utilizing customer data, preferences, and behavior to deliver relevant and personalized content, regardless of the channel or device used by the customer.

eCommerce 126

eCommerce Recommendation Omnichannel Customer Data 126

Retail TouchPoints

NOVEMBER 18, 2020

It’s equally important to hold fast to some tried and true tactics to keep existing loyal customers. Studies show that loyal customers are more likely to make repeat purchases, which ultimately drives revenue. As customer behavior changes, so must your targeted outreach strategies. Just how can they do that?

Customer Retention 239

Customer Retention Information Customer Loyalty Mobile 239

365 Retail

JULY 8, 2021

Inventory availability has improved, with out-of-stocks falling by 8% since retail reopened, data from OneStock , the modern and agile Order Management System (OMS) provider for omnichannel retail, reveals. And this, the report warns, doesn’t just negatively impact customer experience, but erodes customer loyalty.

Retail 52

Retail Customer Loyalty Omnichannel Customer Experience 52

Retail TouchPoints

NOVEMBER 11, 2021

On the same day, Devora Rogers of market research consultancy Alter Agents shares results from the firm’s new study, including the depths of shopper “promiscuity” as customer loyalty fades and consumers constantly examine new options. 17 from 12 to 12:30 p.m.

Merchant Services 293

Merchant Services Cryptocurrencies Payments Payment Services 293

Smile.io

FEBRUARY 2, 2024

The sample size includes 139 million orders analyzed for this study.  Introducing Smile Plus Introducing Smile Plus a new plan for high-volume brands looking to build customer loyalty effortlessly. Our  Our goal is enterprise loyalty made easy Loyalty & Reward Program Insights from Smile.io

Customer Loyalty 86

Customer Loyalty eCommerce Customer Merchant Services 86

Retail TouchPoints

APRIL 13, 2021

The 15 sessions, now available on demand, encompass critical areas of the retail enterprise, including: customer loyalty strategies; visual tech developments such as AR and 3D modeling; fulfillment and delivery management; the power of social networks; fast-growing Buy Now, Pay Later services; and the all-important customer experience.

Consumer 138

Consumer Payment Services Fulfillment Multi-channel 138

Sailthru

JUNE 23, 2023

Email remains one of the most effective and efficient ways to personalize a customer journey. They were the first to demand omnichannel experiences for everyday tasks like banking, booking doctor’s appointments, shopping, and of course, staying connected to the world on a 24/7 basis. Millennials love loyalty programs.

Marketing 78

Marketing Social Media Customer Loyalty Banking 78

Pivotree Blog

JULY 5, 2023

Since the establishment of the new omnichannel B2B platform, we have been able to respond to these demands with more agility, and our customers have been reporting an immediate improvement in their user experience.

B2B 52

B2B Customer B2C Supplies 52

Korona

FEBRUARY 9, 2023

A good customer retention program can generate significant gains in recurring revenue for your company by improving the return on your marketing and sales budget. And for the best development of a customer loyalty program, it is important to study the profile of your current customers.

Improvements 98

Improvements Payment Services POS Payments 98

BigCommerce

AUGUST 17, 2018

Build your omnichannel strategy for your target customer right now. . Get the study now. A study of 5,700 companies found that almost half failed to grow over the course of a decade. At Slice, we found that local pizzerias often have customer loyalty on their side. Want to increase revenue 10x?

Supplies 263

Supplies Customer Loyalty Consumer Channel 263

Retail TouchPoints

JANUARY 25, 2023

For retailers that have a community of customers centered on their brand, creating in-store community spaces can increase traffic, strengthen customer loyalty and attract new customers who are seeking communities aligned with their interests. Provide space for customers to create. One study found that UGC has 8.7X

Retail 219

Retail Sporting Goods Department Stores Consumer 219

RTP blog

AUGUST 23, 2019

Omnichannel is key, and click-and-collect shopping has increased 30% in the past two years, according to Nielsen. A Main Street presence is essential for specific retail categories, where visiting a local store to see, touch and feel is an important part of the customer journey and buying experience. Simplified returns processes.

Merchant Services 150

Merchant Services Marketing Retail Shipping Costs 150

RTP blog

AUGUST 10, 2018

In this new frontier, it’s imperative for retailers to continuously identify the right methods of communication to connect with existing customers and engage with prospects to drive meaningful interactions and foster customer loyalty. Ed Kowalski is Assistant VP for Retail Marketing at Sutherland.

Customer 150

Customer Clothing Customer Loyalty Sporting Goods 150

Retail TouchPoints

JUNE 7, 2023

We’ll take a deep dive into emerging tech such as haptic imagery, conversational artificial intelligence (AI) and augmented reality (AR), and see how innovative brands like Apple, Disney and Journey are applying SETs to create full or partial sensory experiences that increase brand recognition and build customer loyalty online.

Technology 265

Technology Retail Customer Experience Presentation 265

Kibo

DECEMBER 14, 2021

Another study found that millennials make 54% of their purchases online and that millennials like to compare product features and prices. They also think it is easier and more convenient to research by themselves or message customer support than going to a brick-and-mortar store and asking salespeople for help.

Social Media 62

Social Media Retail Mobile Omnichannel 62

Retail TouchPoints

SEPTEMBER 21, 2021

How to Get the Most Value From Your Loyalty Program This Season. Molly Mecham, Global Retail Strategy & Solutions Lead, Salesforce on why having a loyalty program doesn’t automatically create customer loyalty: “Retailers will need to work to keep customers engaged after the holidays. Track These 5 Metrics.

Payments 218

Payments Payment Services Customer Experience Social Media 218

Ecommerce Platforms

SEPTEMBER 1, 2022

Omnichannel: You can access a range of selling options with Shopify, selling online, through social media, in-store, and so much more. Ecommerce: Square will allow you to sell in a range of omnichannel environments, including through your own free-to-build online store. You can easily sell anywhere with the same dashboard.

POS 197

POS Payment Services lightspeed Payments 197

Smile.io

OCTOBER 18, 2019

Engaging omnichannel reward experience. Offering both retail and ecommerce channels is a great way to accommodate many of your different customers’ behaviors. Giving your customers the chance to earn points wherever they shop creates a positive experience for all types of shoppers. GET THE FREE GUIDE.

Books 36

Books Shipping Costs Subscription Shipping 36

Omnisend

JANUARY 8, 2024

Here are some tips to make your loyalty program effective: Make it easy for customers to sign up Create a space for customers to share their thoughts and preferences. Rewards from loyalty and referral programs drive repeat purchases. You can send post-purchase emails and drip campaigns based on customer data and behavior.

Customer 88

Customer Customer Retention Social Media X-cart 88

Retail TouchPoints

SEPTEMBER 7, 2023

And the findings of a 2020 Boston Consulting Group study are similar: only 30% of businesses achieve their expected performance following a digital transformation. The customer experience is changing — and faster than ever. In a recent McKinsey study , digital leaders in retail banking saw a 19.3%

Customer Experience 266

Customer Experience Technology Customer Retail 266

Sailthru

JUNE 12, 2018

What then, prevents shoppers from becoming loyal customers? Why are only 20% of customers – and often, far fewer – the ones who generate the revenue? We asked 300 retail and media executives a variation on this question in a study conducted with Forbes Insights. Yes, that can be a technology problem.

Customer 60

Customer Customer Retention Omnichannel Technology 60

Smile.io

JANUARY 17, 2023

Top 10 Customer Loyalty Programs of 2021 The wait is over - find out what the top 10 best customer loyalty programs of 2021 are. Without further ado, let’s dive into the top 10 best customer loyalty programs of 2022. Your loyalty program needs to be an extension of the rest of your brand.

Customer Loyalty 62

Customer Loyalty Customer Subscription Omnichannel 62

GetElastic

JULY 20, 2017

Companies that consistently provide positive customer experiences enjoy higher sales and customer loyalty. A Forrester study comparing revenue growth at several companies in their customer experience index found that leaders outperformed laggards by as much as 24%. Mobile and social media open new touchpoints.

Customer Experience 140

Customer Experience Technology Social Media Demo 140

GetElastic

SEPTEMBER 15, 2021

B2B companies are implementing new strategies to adapt to the changing consumer needs and take advantage of a growing online customer base, characterized by new loyalty programs, deep personalization options, and AI-based features. Improved brand reputation. Deliver a smoother B2B experience. Watch the Webinar.

B2B 146

B2B eCommerce Customer SEO 146

Omnisend

JUNE 15, 2021

These trigger when a customer enters a specific lifecycle stage. This works in tandem with efficient segmentation and omnichannel marketing. . The Tech & Features Needed to Easily Perform Customer Lifecycle Marketing. With the right marketing and engagement, these customers could become lifelong, loyal customers.

Merchant Services 78

Merchant Services Marketing Customer eCommerce 78

lateshipment

NOVEMBER 26, 2023

To give you a little motivation, here are some of the benefits that you can stand to gain by increasing your customer retention rates. Cost-effectiveness: Retaining existing customers is significantly more cost-effective than acquiring new ones. These personalized incentives encourage repeat purchases and strengthen customer loyalty.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

OrderDynamics

APRIL 25, 2019

Unlike any other study yet, it examines the total BOPIS ( buy online pickup in-store ) journey from a customer viewpoint. All to take a first, ground floor measure of the customer experience in retail using click and collect. The study reviews the online store shopping experience. Lessons from 300 Retail Journeys.

Retail 57

Retail Management Customer Loyalty Technology 57

GetElastic

SEPTEMBER 16, 2021

As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. In fact, customers that shop using more than one channel have a 30% higher lifetime value than those that only use one. Hybrid Customer Experience Example 1: Carvana. Read the Guide.

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

Kibo

JULY 2, 2014

In a recent article , Smith revealed findings from a June 2014 study by UPS and comScore. The chart below highlights some of the key findings from the UPS/comScore study. B2B Ecommerce Start Building the eCommerce Platform Designed For You What can you do when a platform is built for you to customize shopping experience?

Shipping Costs 62

Shipping Costs B2C B2B Shopping Carts 62

Korona

SEPTEMBER 29, 2022

Omnichannel Sales . Whether you make sales through multiple apps per day or complete transactions in cash right in your store, our omnichannel sales and inventory software will provide you with accurate counts for every item. Never run out of stock so that your customers can rely on your store. KORONA POS Does It All.

Payment Services 52

Payment Services POS Point of Sale Food and Beverages 52