FastSpring

DECEMBER 3, 2020

Businesses are constantly trying to figure out how to increase customer retention rates. But what if your business model is designed to create repeat customers. Subscription businesses get to profit from recurring purchases, and customers benefit from long-term savings and convenience. Increased Customer Retention.

Subscription 102

Subscription Customer Retention Marketing Payment Services 102

365 Retail

NOVEMBER 10, 2022

There are various social media platforms that are free to use and can reach a large audience quickly, if the customer-base is studied intently and the right marketing strategy is applied. An online bookshop may have a buy two, get one free offer on books and free delivery if customers spend over £50 on books.

Payment Services 52

Payment Services Games Customer Retention Books 52

Email Audience

DECEMBER 6, 2023

But what exactly are games? These things bring a sense of accomplishment in games. Games often force you to face tough challenges. Games often force you to face tough challenges. Some games even have boss fights and leaderboards to make things more competitive. Game heroes. Challenges. Replay value.

Games 59

Games Books Mobile Improvements 59

365 Retail

AUGUST 2, 2021

Recognising this shift, online retailers have pivoted to increased prioritisation of solutions, such as Wunderkind, that enable them to deepen and enrich their knowledge of customer on-site behaviour, buying intent and preferences.

Customer Retention 112

Customer Retention Arts Operations eCommerce 112

Sailthru

JULY 18, 2018

If you want to understand customer retention, you need to understand customer lifetime value. Unfortunately, customer lifetime value can be tricky to define and measure. How long is a customer lifetime, anyways? Eighteen percent say their organization does not even calculate customer lifetime value.

Customer 60

Customer Customer Retention Games Conversion Optimization 60

lateshipment

NOVEMBER 26, 2023

Enter “Brand BFF” or repeat customer, a win-win situation for your customers and your business. Why Focus on Customer Retention? To give you a little motivation, here are some of the benefits that you can stand to gain by increasing your customer retention rates.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Optimizely

JULY 31, 2018

This interview-based show spends each episode picking the brain of a marketing expert on a variety of topics, including SEO, pricing strategies, and customer retention. Where to start: How to Attract Customers and Keep Them Forever — Customer loyalty and customer retention go hand-in-hand.

eCommerce 223

eCommerce Shopify SEO Customer Retention 223

Kissmetrics

MAY 24, 2018

A 2017 study by Power Reviews once again confirms the growing consumer dependence on ratings and reviews. BrightLocal’s study shows that Facebook and Yelp are the two most-trusted review sources for local searches. You should start by coming up with a game plan. Create a game plan before you respond to negativity.

Games 230

Games Improvements Social Media Customer 230

lateshipment

FEBRUARY 26, 2020

Here are a few reasons how proactively resolving issues not only provides you the ability to create memorable delivery experiences but gives your business a competitive edge in the last-mile game. . 1) Makes Customer Support Reps Efficient. Increasing customer retention rates by just 5% can increase your profits by more than 25%.

Customer Experience 233

Customer Experience Shipping Costs Customer Shipping 233

Omnisend

APRIL 27, 2021

However, with Generation Z becoming the dominant customer base, industries are modifying their practices. Studies have shown that ethical and sustainable practices are becoming more prevalent. One study showed that athleisure is fast becoming the top American shoe market through 2021. Omnichannel Fashion Ecommerce.

eCommerce 78

eCommerce Fashion Apparel Shopify 78

Smile.io

JANUARY 10, 2022

Tips on Branding your Loyalty Program to Increase Customer Retention Do you sell products online or have you built a real, successful brand? Top 10 Examples of Social Responsibility as a Customer Retention Tool Social responsibility is a huge priority for your customers. What do you say, ready to roll?

Hobbies 77

Hobbies eCommerce Books Arts 77

lateshipment

AUGUST 13, 2021

This shows how holiday season purchases still hold immense value despite the pandemic and can be a game-changer for your dropshipping store. Such personalized experiences can go a long way in building customer retention. In 2020, the holiday season eCommerce sales in the US are projected to be $135 billion.

Shipping Costs 130

Shipping Costs Payment Services Shipping Social Media 130

Lemonstand

APRIL 12, 2018

But that’s just the start: It’s now time to convince that customer to return again and again … and again. Customer retention. Indeed, online retail startups are so focused on growth and customer acquisition that customer retention becomes a bit of an afterthought. Why let them get away? Sounds good, right?

Customer Retention 62

Customer Retention Customer Payment Services Payments 62

Kissmetrics

AUGUST 6, 2021

It costs 5X less to retain a customer than it does to acquire a new one. That’s why customer retention is crucial to growing your Ecommerce business. What is customer retention? Customer retention is the ability to encourage customers to keep coming back to make purchases.

Customer Retention 302

Customer Retention Customer Payment Services BigCommerce 302

RetailMinded

FEBRUARY 19, 2022

Customer retention requires a well-balanced blend of gilt-edge experience and customization. A recent study from PPRO found that42% of US consumers will stop a purchase if their preferred payment method isn’t available. Contributed by Steve Villegas VP, Head of Payment Partnerships for North America.

Merchant Services 52

Merchant Services Payment Services eCommerce X-cart 52

BigCommerce

FEBRUARY 1, 2018

Here is what they read to help them stay on top of their game. These guys have been in the game a long time, have a ton of great content, and, very important for me, great visuals, which helps to illustrate the results of their recommendations. Alex Birkett, Growth Marketing Manager, HubSpot. Ruthie Berber, Co-Marketing Manager, Yotpo.

Social Media 374

Social Media BigCommerce Blog Shipping Costs 374

FastSpring

AUGUST 15, 2019

To get the most out of retargeting customers, companies need to: Build a strategy. Think about the gaps you need to fill in your customer’s journey and what you can do to lead them down your sales funnel. Make retargeting part of their marketing game. Or do you want to nurture current customers, too? Customer retention.

White Paper 64

White Paper Customer Retention B2B Social Media 64

Omnisend

JUNE 15, 2021

Doing so creates a lifelong customer that engages with and purchases from you over and over again. This is the role that customer lifecycle management plays in ecommerce—creating brand loyalty while establishing and skyrocketing customer retention. Retention marketing is useful during each stage of the lifecycle.

Merchant Services 78

Merchant Services Marketing Customer eCommerce 78

365 Retail

MAY 19, 2021

I think it’s more to do with an industry-wide realignment of brand identity which now values customer retention at least as highly as customer acquisition. You recently commissioned a major study into the behaviour of online shoppers, can you tell us about some of the key findings?

Online Retail 52

Online Retail Customer Retention Consumer Improvements 52

eCommerceFuel

OCTOBER 1, 2020

Customer loyalty is the key to customer retention, meaning repeat customers for your business. The fundamental goal for an eCommerce shop is to attract customers, and ultimately keep them coming. Adapted from a traditional shop model, an eCommerce customer loyalty program is essential for customer retention.

Customer Loyalty 44

Customer Loyalty eCommerce Customer Shipping Costs 44

ecomdash

NOVEMBER 26, 2018

Not only does that benefit your SEO strategy, it also helps your pricing game plan. Merchants can focus on building more personalized content and customer experiences for their target customers which leads to stronger brand loyalty. Studies show that a 5% increase in customer retention leads to a 95% increase in profits.

Shipping Costs 148

Shipping Costs eCommerce Food and Beverages Fulfillment 148

Omnisend

APRIL 19, 2021

Ecommerce marketing has come on in leaps and bounds over the last few years, with advances in automation, in particular, proving to be a real game-changer. Customers have changed their expectations accordingly and now expect highly relevant, personalized messaging, delivered in a timely manner, to the channel of their choosing.

Merchant Services 78

Merchant Services Shipping Costs Live Chat eCommerce 78

Ecommerce Platforms

MAY 2, 2018

Ecommerce in the Trenches goes beyond the fluffy stories and case studies to bring you real tools and tips to take your business to the next level. The podcast is for anyone wanting to learn more about advances SEP, those who are struggling with cart abandonment or wanting to take their email marketing game to the next level.

eCommerce 187

eCommerce Small Business Retail Online Retail eCommerce Marketing 187

Ecommerce Platforms

JUNE 20, 2022

Customer Acquisition Costs Decrease. It's almost become common knowledge that acquiring a new customer is significantly harder to achieve than keeping existing customers. Some studies estimate it costs the average business 10 times more to get new customers when compared to keeping around the old ones.

Subscription 220

Subscription Shipping Costs Merchant Services Payment Services 220

Retail TouchPoints

NOVEMBER 30, 2023

The innate connections we have with food and beverage brands, especially those we have grown up with, create a built-in opportunity for companies like PepsiCo to drive customer retention and loyalty.

Food and Beverages 251

Food and Beverages Games Consumer Customer Retention 251

Smile.io

SEPTEMBER 2, 2021

REL is also crushing the game by awarding rewards that reflect their brand culture. They’ve carefully crafted a rewards menu that their customers actually value, ensuring their customers have access to the gear and supplements they need to be competing at the highest level.

Fashion 58

Fashion Recommendation Customer Customer Retention 58

Omnisend

JUNE 15, 2023

Their cart recovery email has a 57% conversion rate.Learn more: Amundsen Sports Case Study 2. With its user-friendly interface, you can create and send automated abandoned cart reminder emails while unique features like one-click cart recovery help increase customer retention. YITH WordPress Rating : 2.1

WooCommerce 88

WooCommerce Shopping Carts Customer Retention Omnichannel 88

Retail TouchPoints

MARCH 30, 2023

The webinar series, now available on demand, included case studies from retailers Sweaty Betty and SiteOne that highlighted composable commerce’s flexibility and positive impact on site performance, as well as information on how ChatGPT offers personalization capabilities at scale that had previously not been possible.

POS 263

POS Omnichannel Webinar Point of Sale 263

BigCommerce

FEBRUARY 23, 2018

The various components involved in building out a customer loyalty program. The types of customer loyalty programs available (and their hybrids). Examples of ecommerce customer loyalty programs (with case studies). These metrics can help to indicate the effectiveness of your customer loyalty program : 1.

Customer Loyalty 378

Customer Loyalty eCommerce Improvements Shipping Costs 378

Kissmetrics

MARCH 23, 2018

Amazon has a lot of the same problems that most retailers have when dealing with customer service. They still deal with customer complaints with varying degrees of success, just like everyone else. And customer experience can play a big role in customer retention and loyalty. Your goal is to stay in the game.

eCommerce 210

eCommerce Shipping Costs Subscription Payment Services 210

Omnisend

NOVEMBER 5, 2020

As such, if you’re not already using WooCommerce marketing automation to facilitate omnichannel marketing, you need to start now — it’s a game-changer. Omnichannel communication empowers you to connect with customers in ways (and times) that are more likely to prompt engagement.

WooCommerce 148

WooCommerce Marketing Omnichannel Channel 148

Wiser

MARCH 16, 2021

And a recent study of Mercados showed that 90 percent of e-grocery customers are expected to continue shopping online, post COVID even. So our customer support team engages with our shoppers to make sure it’s a pleasant shopping experience for them. So unless you had a customer panel, right? Mert: Exactly.

Webinar 78

Webinar eCommerce Shipping Costs Omnichannel 78

Omnisend

OCTOBER 30, 2020

Whatever the customer’s reasoning, there’s a way to pick up those potential lost customers: abandoned cart emails. Extensive studies on abandoned cart emails show that their average conversion rate is just over 18%—Omnisend customers average 25% (impressive, right?).

WooCommerce 151

WooCommerce Marketing Recommendation Social Media 151

BigCommerce

AUGUST 8, 2017

For modern ecommerce sites, the ability to immediately and consistently bring in new customers is a HUGE deal. Even if you can’t achieve net positive revenue on the initial sale, referrals, email marketing and customer retention can payoff extensively with every marginal customer.

Social Media 420

Social Media Shipping Costs Multi-channel B2B 420

Smile.io

JANUARY 17, 2023

Customers can track all of their progress in the app, making it a smooth customer experience while you’re on the go. Pret takes their customer retention to the next level through their one-of-a-kind coffee subscription program. Keep crushing it, Liquid Death!

Customer Loyalty 62

Customer Loyalty Customer Subscription Omnichannel 62

GetElastic

NOVEMBER 29, 2022

Customer retention rates are 90% higher on omnichannel vs. single channel. The experience plays out in any number of ways, dependent on customer preference; do they want to shop entirely online and pick up in-store? Read their case study for more of the Teilor omnichannel story. Source: Clout Brands.

Omnichannel 147

Omnichannel Multi-channel Payment Services Outdoor 147

eCommerceFuel

JULY 1, 2020

Customer loyalty programs are one of the most effective ways to boost customer retention. And according to Bain and Co, a 5% increase in customer retention can result in a 75% increase in revenue. For Bumblebee Linens, while only 12% of my customers are repeat, they make up over 36% of my revenues.

eCommerce 58

eCommerce Marketing Live Chat Shipping Costs 58