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The Future of Retail is Multilingual

Retail TouchPoints

Recent estimates forecast that nearly a quarter of global retail sales will come from online channels by 2027, so the ability to serve a multilingual customer base will be essential for businesses seeking global success. Research shows that nearly 30% of businesses lacking appropriate multilingual support have lost customers.

Retail 273
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Delivery Experience Management (DEM): Retail’s New Weapon To Drive Customer Experience

lateshipment

In order for businesses to thrive in today’s highly competitive eCommerce landscape, owning and crafting a stellar delivery experience has become essential, hence the pressing need for Delivery Experience Management (DEM). In a typical online retail transaction, the customer adds the item they wish to buy to their shopping cart.

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The Limited Role of AI in Ecommerce

Retail TouchPoints

While AI presents vast possibilities to enrich this journey, it also ushers in significant challenges that could negatively impact customer retention and a brand’s bottom line. Why Shoppers Should Care: The Hidden World of Post-Purchase Imagine the moments after you complete an online purchase.

eCommerce 264
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How Do You Successfully Manage a Small Business?

Korona

Managing a successful small business takes many aspects into account. Managing your employees, your suppliers, and the company’s finances are all challenges. Check out the following blog to learn more about how to successfully manage a small business. Focus on your customers. Table of Contents.

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The Top 10 Sessions to See at IRCE 2018

Optimizely

In this session, you can learn about the latest developments in social commerce, the technologies that underpin these advancements, and how you best take advantage of this to help improve your customer retention strategies, and expand your business. Don Davis, Editor at Large, Internet Retailer. Wednesday: June 06.

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How to Recession-Proof Your Online Retail Business Without Raising Prices

Korona

When experts predict a recession, you’ll likely need to change some of your company’s management directives to stay as close to profitable as possible. It is much more cost-effective to focus on retention and lifetime value than to try to get new customers to make a purchase.

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Where Online Shopping Rises, WhatsApp Follows

Retail TouchPoints

Retailers had no options this year other than to throw their full weight behind digital sales, and it paid off. Alongside this steep uptick in online sales is the rise of a familiar mobile communications platform: WhatsApp.

Mobile 223