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Salesforce Predicts Just 1% YoY Online Sales Growth for U.S. Holiday Season

Retail TouchPoints

To maximize both sales and profitability this holiday season, both retailers and brands will need to focus on customer retention and loyalty: “A lot of switching happened over the past few years, and now consumers are looking for value and quality,” said Garf.

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Mastering Amazon Prep Services: The Complete Guide for Sellers

Algopix

Accurate and Efficient Labeling Services Critical for seamless tracking and efficient inventory management, these services are the unsung heroes working behind the scenes. This commitment to continuous improvement ensures adaptability to changing market dynamics and evolving customer expectations.

eCommerce 127
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Rethinking Returns: Innovative Strategies for Retailers to Drive Growth in 2024

Retail TouchPoints

A Proactive Approach: A Returns Experience Focused on Customer Convenience Imagine a woman who orders a dress online only to find that it doesn’t fit. First, she has to figure out the return policy, which can be buried in fine print. So why do customers delay returns? Operational aspects of returns are just as crucial.

Retail 278
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How Slack Successfully Rolled Out Their First Pricing Change?

FastSpring

During a recent live interview about pricing strategies to combat stagflation , FastSpring’s Sales Manager Todd Stellfox and Chief Product Officer Kurt Smith discussed what Slack did well in this announcement. Kurt theorized that their original policies made it confusing for teams to guess when they would hit the limit.

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Retail Reset: Dealing with a Tight Labor Market While Keeping Existing Frontliners Happy

Retail TouchPoints

EY, formerly known as Ernst & Young, says that 57% of consumers choose a brick-and-mortar retailer predominantly based on the customer shopping experience. Every interaction holds the potential to impact overall customer satisfaction and long-term customer retention. Here’s another situation that happens.

Marketing 246
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How Retail Returns Influence Customer Retention

Retail TouchPoints

Recently, some well-known retailers have gone so far as to change their return policies and have started to charge for online returns. Something that was once free is now an added cost — and customers are taking notice. Using technology, you can implement one-click return shipping protection for your customers.

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Post-purchase Strategies to Turn One-Time Holiday Shoppers into Your Brand’s BFFs

lateshipment

Enter “Brand BFF” or repeat customer, a win-win situation for your customers and your business. Why Focus on Customer Retention? To give you a little motivation, here are some of the benefits that you can stand to gain by increasing your customer retention rates. Comparing DHL, FedEx, and UPS 3.2: