Groove

APRIL 15, 2024

The platform provides tools and capabilities for wholesale businesses to thrive in the digital marketplace. Account Management Tools BigCommerce B2B Edition features several tools to help manage accounts , including segmenting customers, configuring permissions based on responsibilities and roles, and setting credit limits.

BigCommerce 335

BigCommerce B2B B2C Customer Retention 335

FastSpring

OCTOBER 13, 2020

If you love your customers—which I’m sure you do—you want to hold onto them … tight. Yep, we’re talking about customer retention—a business’s ability to keep customers over a period of time. As much as we love new customers, we love repeat customers even more.

Customer Retention 148

Customer Retention Customer Payment Services Subscription 148

GetElastic

DECEMBER 3, 2018

If you run an ecommerce business, then you know how important customer retention is. And getting customer feedback is directly linked to customer retention. Increase customer retention – in addition to making the customer feel valued, you increase customer satisfaction and, ultimately, retention.

Customer Retention 157

Customer Retention Improvements Customer Social Media 157

Smile.io

MARCH 1, 2023

One small step for your business, one giant leap for customer relationships When you consider that 87% of consumers are motivated to purchase from companies committed to making the world a better place it’s clear that social responsibility is a highly effective customer retention tool.

Customer Retention 95

Customer Retention Customer Apparel Clothing 95

Optimizely

MARCH 1, 2018

. When it comes to ecommerce success metrics, customer retention is the only thing that matters to Dominic Coryell. Because the company is offering a new type of service to its customers, it can sometimes be challenging to convert new buyers. Nurtures new customers to encourage a purchase. …and much more.

Customer Retention 170

Customer Retention Customer eCommerce Marketing 170

lateshipment

JULY 31, 2023

Monitor and analyze their moves which could give you valuable insights that you might be missing out on and also helps you identify any gaps in the market with essential e-commerce marketing tools. Remember that retaining customers would always cost less than acquiring new customers. Play Video 2. Play Video 3.

eCommerce 130

eCommerce eCommerce Marketing Marketing Social Media 130

Practical eCommerce

MARCH 17, 2024

"Ideal customer profiles" help merchants select marketing channels, create ad copy, narrow outreach, and more. The post AI Tools for Ideal Customer Profiles appeared first on Practical Ecommerce.

Customer 115

Customer Channel eCommerce Marketing 115

Prisync

FEBRUARY 28, 2019

Keeping your current customers current is exponentially easier with a host of customer retention tools you can add to your arsenal. Naturally, keeping your current customers coming back for more is a much easier task than trying to convince new people to buy.

Customer Retention 46

Customer Retention eCommerce Customer 46

Algopix

JULY 22, 2023

To gain valuable insights into customer behavior, sales patterns, and marketing performance, eCommerce entrepreneurs must rely on advanced analytics and reporting tools. This article explores some of the best analytics and reporting tools available for eCommerce businesses, helping them make informed decisions and drive growth.

eCommerce 99

eCommerce eCommerce Analytics Social Media eCommerce Platforms 99

Ecommerce Guru

NOVEMBER 22, 2021

The Client 360 solution is a cost-effective approach for your small business to link you to all customer touchpoints so that your firm may have a single view of every customer and provide them with a superior level of service. The post Salesforce a game-changer for your customer retention in Ecommerce?

Customer Retention 52

Customer Retention Games eCommerce Customer 52

Omnisend

MARCH 8, 2021

Because data itself is useless without context, you need to ensure that you have a good analytics tool that is custom-made for ecommerce. In this article, we’ll present some of the best ecommerce analytics tools on the market, checking out their various features, goals, and pros and cons of each. How much does Hotjar cost?

eCommerce Analytics 125

eCommerce Analytics Shipping Costs eCommerce Merchant Services 125

Smile.io

MARCH 12, 2020

Customer retention is the key to fostering truly loyal customers. These customers make more purchases than one-time shoppers, promote your brand to their networks, and become your best brand advocates. If customer retention wasn’t already on your mind, it needs to be! Challenge customers with gamification.

Customer Retention 46

Customer Retention Customer Beauty and Health Subscription 46

Wiser

DECEMBER 5, 2023

The success of loss leader pricing largely hinges on a business’s capacity to balance the initial reduction in profits with long-term customer retention and increased sales volume. This tactic, when employed judiciously, can be a powerful tool for retailers to edge out competition and increase their market share.

Customer Loyalty 78

Customer Loyalty Customer Retention Consumer Other 78

Smile.io

MARCH 12, 2020

Customer retention is the key to fostering truly loyal customers. These customers make more purchases than one-time shoppers, promote your brand to their networks, and become your best brand advocates. If customer retention wasn’t already on your mind, it needs to be! Read the Ultimate Guide.

Customer Retention 46

Customer Retention Customer Beauty and Health Subscription 46

Ecommerce Platforms

APRIL 4, 2023

In short, Sellerboard is an analytics tool that aims to help Amazon sellers better understand their profits and losses, their customers, sales trends, and all the numbers and costs associated with running their Amazon business. Sellerboard’s Core Features Sellerboard has a wide range of tools.

Shipping Costs 104

Shipping Costs PPC Demo Live Chat 104

GetElastic

MAY 15, 2019

Luckily, there are some useful tools to help market, run, and analyze ecommerce platforms. The following recommended ecommerce tools have been broken down into three categories: Marketing, Managing and Tracking. Ecommerce marketing tools: #1 Google Shopping (Paid). Mailchimp is an email marketing tool. Source: Storya. #2

eCommerce 154

eCommerce Shipping Costs Subscription Shipping 154

Sailthru

AUGUST 7, 2018

We all know that persuading an existing customer to buy again is so much less expensive – sometimes one-tenth the cost – than acquiring a new customer. And we’re starting to see how excellence in customer retention can provide truly relevant data to acquisition teams. That’s right.

Customer Retention 60

Customer Retention Customer Games Improvements 60

Sailthru

AUGUST 7, 2018

We all know that persuading an existing customer to buy again is so much less expensive – sometimes one-tenth the cost – than acquiring a new customer. And we’re starting to see how excellence in customer retention can provide truly relevant data to acquisition teams. That’s right.

Customer Retention 60

Customer Retention Customer Games Improvements 60

Retail TouchPoints

JUNE 15, 2023

These companies have implemented new tools and strategies in one or several areas of the brand experience, raising the stakes for their competitors and the entire retail industry. The Awards were created to spotlight retail businesses that are redefining the rules of interaction, engagement and loyalty.

Customer Retention 230

Customer Retention Jewelry Outdoor Fulfillment 230

Retail TouchPoints

APRIL 11, 2023

Instead, returns should be viewed as an opportunity to create a positive experience for a customer, leading to a loyal customer base and long-term ROI. AI tools like ChatGPT can expand how customers utilize self-service, but it simply isn’t enough to handle all customer interactions and often leads to more frustration.

Customer Retention 254

Customer Retention Customer Loyalty B2B Customer 254

Retail TouchPoints

JANUARY 29, 2024

Marketplaces Valued for Both Strategic and Tactical Benefits The growth of marketplaces has been one of the top retail stories of the past few years, and that’s reflected in the 2023 survey results: 28% of retailers called marketplaces effective tools for achieving their omnichannel brand strategy, double the 14% that chose this option last year.

Fulfillment 262

Fulfillment Shipping Costs Omnichannel Retail 262

Retail TouchPoints

APRIL 1, 2024

Research shows that nearly 30% of businesses lacking appropriate multilingual support have lost customers. On the other hand, businesses providing multilingual support see tangible benefits, like bolstered loyalty that improves overall customer retention.

Retail 286

Retail Customer Experience Customer Retention Technology 286

Kissmetrics

FEBRUARY 22, 2021

Customer retention isn’t just another vanity metric. The longer a customer stays with your business, the more revenue they generate. In financial services, a 5 percent increase in retention results in a 25 percent increase in profits. How Establishing an Involvement Level Impacts Customer Retention.

Customer Retention 279

Customer Retention Document Improvements Information 279

Omnisend

JANUARY 8, 2024

Reading Time: 8 minutes A common misconception about repeat customers is that they only respond to crazy discounts. While providing discounts is an effective strategy to encourage returning customers, it’s neither the only nor the best way. Returning customers also benefit your reputation, strengthening your market position.

Customer 88

Customer Customer Retention Social Media X-cart 88

Demac Media

JULY 12, 2017

In-store, online, mobile, pop-up shops, all are front of mind when thinking about creating great customer experiences and improving our customer retention (i.e. What About Using Shipping For Customer Retention What about the back-end of every order? These are: Better Tools / Technology. What about shipping?

Customer Retention 38

Customer Retention Shipping Costs Customer Shipping 38

Omniconvert

SEPTEMBER 28, 2020

The post Best eCommerce Growth Hacking Tools To Empower Your Remote Workforce appeared first on ECOMMERCE GROWTH Blog. Growth hacking consists of all such strategies that can provide a rapid growth to your eCommerce business in the early.

eCommerce 148

eCommerce Blog Customer Retention Customer 148

Digital Doughnut

MARCH 6, 2023

SMEs can often be faced with time and resource pressures when it comes to customer acquisition - from selecting the right marketing tools and facilitating online conversions, to customer retention and beyond.

Customer Retention 98

Customer Retention Customer Marketing Customer Experience 98

Smile.io

NOVEMBER 16, 2017

Did you know that social responsibility is a huge priority for your customers? 91% of customers claim that brand behavior influences their purchase decisions , but what does that look like? What is social responsibility exactly, and how can it be used to keep customers coming back to your store?

Customer Retention 62

Customer Retention Customer 62

lateshipment

NOVEMBER 8, 2023

Increasing the average order value directly boosts your store’s revenue, increases customer loyalty , and retention and reduces churn rate. How Does Average Order Value Influence Customer retention? SpinTheWheel is one good tool which would help you do that. Often complementary products are bundled together.

X-cart 130

X-cart Improvements eCommerce Shipping Costs 130

lateshipment

FEBRUARY 6, 2024

As a merchant, you initiate and perform a list of activities that contribute to said success — be it by improving the shopping experience, coming up with offers, or leveraging tools. One such measure is Customer Lifetime Value, which provides insights into aspects like customer satisfaction, repeat shopping, and revenue generation.

eCommerce 130

eCommerce Customer Customer Retention Merchant Services 130

365 Retail

APRIL 20, 2024

As the retail landscape evolves, refive is leading the charge in enhancing revenue and customer retention for brick-and-mortar stores. Join them at the Retail Technology Show at London’s Olympia on April 24 & 25, 2024, where they will demonstrate pioneering solutions designed to transform customer engagement.

Technology 57

Technology Retail Customer Retention Customer Data 57

Kissmetrics

MARCH 29, 2018

This tells us there’s a huge opportunity to increase customer retention rates further to support revenue growth. The same report found that returning customers are nine times more likely to place an order than new customers. In my experience, high growth merchants have healthy customer retention rates.

Customer Retention 205

Customer Retention Customer eCommerce Merchant Services 205

Omniconvert

JANUARY 12, 2022

Discover the importance of using an NPS software solution for your customer retention efforts and the main features an NPS tool should provide. The post NPS Software – Why do you need it and 7 must-have features appeared first on Omniconvert Ecommerce Growth Blog.

Customer Retention 78

Customer Retention Blog eCommerce Customer 78

Wiser

NOVEMBER 1, 2023

Remarketing is a powerful tool that enables retailers to reconnect with website visitors who have previously engaged with their online storefront without making a purchase. By leveraging these types of remarketing techniques, businesses can foster deeper connections with potential customers, thus increasing the likelihood of conversions.

Customer 146

Customer Customer Retention Shopping Carts Conversion Optimization 146

Fabric Blog

JANUARY 13, 2021

Loyalty programs have long been a popular customer retention tool among brands and retailers. They encourage members to come back to the business by offering a variety of incentives that are not accessible to those not in the program.

Omnichannel 98

Omnichannel Customer Retention Customer Retail 98

Retail TouchPoints

DECEMBER 20, 2021

While many companies have gone the route of traditional vendor partnerships, some brands are bringing social commerce tools in-house via acquisition. The acquisition will give Nu Skin affiliates access to robust social selling tools and features so they can effectively sell to their communities. “We

Social Media 233

Social Media Customer Retention Technology B2C 233

Retail TouchPoints

JULY 5, 2022

Prediction 1: Retailers will continue to balance customer acquisition and retention. In 2021, retailers shaped their omnichannel strategies around two key issues: customer acquisition ( 63% ) and customer retention ( 58% ). That means empowering them with tools, technology and enough time to do their jobs well.

Omnichannel 247

Omnichannel Fulfillment Customer Retention Channel 247