Retail TouchPoints

NOVEMBER 8, 2022

Returns can be an excellent opportunity to sell something new to a known customer. How online retailers handle merchandising, use technology and approach return policies can mean the difference between waste and wins. For example, retailers need to optimize inventory to show customers exactly what they want.

Online Retail 285

Online Retail Retail Technology Arts 285

Forrester eCommerce

JUNE 26, 2018

The barrier has never been lower for retail shoppers to compare offerings and try new companies. Superior customer experience (CX) helps foster loyalty and, at the end of the day, CX leaders grow revenue faster than CX laggards. Forrester […].

Customer Experience 261

Customer Experience Customer Retail Online Retail 261

lateshipment

FEBRUARY 14, 2020

Because it realizes that a poor delivery experience means a dissatisfied customer less inclined to purchase in the future. The Post-Purchase Experience Gap. How a retailer handles an order post checkout is the post-purchase phase. However, it is the post-purchase experience that is often a weak link.

Customer Experience 260

Customer Experience Management Shipping Costs Customer 260

RTP blog

DECEMBER 16, 2019

Brands are facing more complexity than ever with the growing needs of customers and the multiplying number of sales channels. Clearly, online channels are no longer just a nice-to-have — they’re a necessity in our always-on world. By Agnes Law, Schawk! In APAC, e-Commerce sales have tripled from $600 Billion USD in 2014 to $1.8

Customer Experience 195

Customer Experience Customer eCommerce Retail 195

Fabric

MARCH 28, 2023

For example, building a third-party (3P) marketplace that allows third-party sellers to sell an “ endless aisle ” of products is commonly viewed as a profitable way for online retailers to “capture the long tail”. Customer experience In a 3P marketplace, third-party sellers are responsible for the transactional and customer experience.

Customer Experience 130

Customer Experience Customer eCommerce eCommerce Platforms 130

iVend

SEPTEMBER 14, 2021

The growth in ecommerce solutions also leads to an increase in returns – and retailers’ returns processes are now a key element in creating a positive customer experience and protecting revenue. iVend Digital Commerce iVend Digital Commerce helps retailers create a great customer experience.

Customer Experience 98

Customer Experience Customer Customer Loyalty eCommerce 98

Forrester eCommerce

AUGUST 21, 2018

When British lifestyle brand Ted Baker wanted to create a compelling customer experience, it employed the storytelling power of video and augmented it with interactivity.

Customer Experience 170

Customer Experience Customer Consumer Online Retail 170

Optimizely

DECEMBER 20, 2018

But it’s even harder to build an online retail site that competes with existing retailers like Amazon or Target that have an established a customer base and dominate the market. The answer lies in building a strong brand that stands out in the market and helps customers remember you. What does that look like?

Online Retail 259

Online Retail Marketing Retail Fashion 259

Retail TouchPoints

JANUARY 3, 2022

The exponential growth happening across the ecommerce landscape translates to major gains for online retail brands. Traditional Passwords are Ruining the Customer Experience. Traditional password systems deliver a grueling customer experience that often ends in frustration. The Real Cost of Passwords.

Merchant Services 270

Merchant Services Customer Retail Customer Experience 270

Retail TouchPoints

DECEMBER 21, 2021

Ahold Delhaize ’s online retailer operating in the Benelux countries, bol.com , has taken a majority stake in delivery company Cycloon. We will continue to invest in our people, network and partners and this will enable us to improve and further expand the services we provide to our current and new customers.

Online Retail 264

Online Retail Retail Operations Management 264

Retail TouchPoints

APRIL 1, 2024

Recent estimates forecast that nearly a quarter of global retail sales will come from online channels by 2027, so the ability to serve a multilingual customer base will be essential for businesses seeking global success. Customers don’t judge businesses by the quality of their products or services alone.

Retail 285

Retail Customer Experience Customer Retention Technology 285

Retail TouchPoints

JANUARY 17, 2023

The ghosting trend doesn’t just happen in romantic relationships — in an increasingly digital world, ghosting can just as likely take place at work or with an online retailer. And in consumer-facing businesses, a brand’s best customer may suddenly ghost them, disappearing without another word — or another purchase.

Customer 316

Customer Customer Data Other Marketing 316

Retail TouchPoints

FEBRUARY 14, 2023

Consumer-facing brands have spent hundreds of millions of dollars over the past few decades creating unique customer experiences in their physical brick-and-mortar locations. Take retail banks and credit card providers, for example. A new customer experience study from J.D.

Customer 197

Customer Banking Customer Experience Social Media 197

Retail Technology Review

SEPTEMBER 17, 2019

Google and Kantar have unveiled research into customer experience across online retailers, analysing 33,500 online shoppers across 17 countries (2,000 UK consumers).

Online Retail 79

Online Retail Customer Retail Customer Experience 79

Retail TouchPoints

SEPTEMBER 14, 2023

With over 3,000 customizable SKUs available at all times, my company Eyebuydirect balances an abundance of options for customers by integrating UX (user experience) strategies that make shopping decisions feel swift and seamless. Know your customer. It’s what helps a brand truly understand its customers and foster loyalty.

Customer 250

Customer Social Media Recommendation Presentation 250

Retail TouchPoints

APRIL 29, 2024

They offer the chance to deliver a better mobile experience, more deeply engage with customers and a touch point through which to gather additional intel on consumers’ behavior and preferences. That’s a customer base worth nurturing, and that’s exactly what the AllSaints app is meant to do.

Customer 218

Customer POS Download Payment Services 218

Wiser

JANUARY 17, 2023

When today’s shoppers have so many different buying choices, it is important for businesses to make personalized customer experiences a top priority. In fact, according to a report done by McKinnsey and Company , 71 percent of customers are now expecting companies to deliver personalization.

Customer 148

Customer Social Media Shopping Carts Customer Experience 148

TradeGecko

APRIL 9, 2019

Over the past decade, the rise in eCommerce has transformed the retail experience - and this trend only continues to grow. In recent years, online retail sales reached an incredible $2.3 trillion worldwide , and eCommerce sales accounted for more than 10% of all retail sales globally.

Customer Experience 137

Customer Experience Technology eCommerce Improvements 137

Retail TouchPoints

AUGUST 28, 2020

Retailers today are experiencing a massive transformation in how customers are shopping. In fact, North American e-Commerce sales have seen an impressive increase of 146% growth in all online retail orders as of April 2020. Start By Setting Teams Up For Success. Ensure Training Is Top-Notch.

Customer 263

Customer eCommerce Customer Experience Retail 263

Retail TouchPoints

DECEMBER 30, 2021

However, by understanding how fraudsters target different age groups, merchants can tailor their fraud prevention programs to fit the risk profiles for their customer demographics. This approach can reduce fraud losses and improve the shopping experience for good customers. Source: Javelin Research.

Merchant Services 265

Merchant Services Customer Payment Services Social Media 265

Retail TouchPoints

NOVEMBER 10, 2023

Manufacturers that are IndiePet members can publish their product content to Open Catalog, making it easily accessible to 240 retail businesses representing 1,500 storefronts. IndiePet’s Open Catalog streamlines communication between manufacturers and retailers, ensuring precise product details and expanding product content reach.

Information 248

Information Supplies Online Retail Customer Experience 248

lateshipment

APRIL 1, 2020

Shipping is the most important factor in any online shopper’s decision criteria. Providing quick deliveries at the location and time of choice with a variety of payment options is a must in the modern world of online retail. Online Shoppers are a Vocal Lot. Flexibility and convenience are key.

Improvements 225

Improvements Payment Services Customer Shipping Costs 225

Retail TouchPoints

JUNE 7, 2023

Sensory design is now recognized as a powerful sales tool — the senses play a critical role in human perceptions and can create positive experiences that delight and engage customers. Key takeaways: SETs enable brands to craft exemplary customer experiences online by appealing to consumers’ multisensory perception.

Technology 264

Technology Retail Customer Experience Presentation 264

Retail TouchPoints

JANUARY 2, 2024

The real opportunity lies in using your digital product strategy as a way of improving the customer experience (CX) and finding new growth opportunities. But if you already have a digital product in market, you’re already collecting the first-party data that will tell you what your customers are searching for.

Improvements 224

Improvements Retail Mobile Customer Experience 224

365 Retail

OCTOBER 27, 2022

It can be daunting to try and stand out from the crowd and compete against the retail giants during the Money Quarter. The post The Money Quarter – how online retailers can win appeared first on 365 RETAIL | Retail Technology News. But the way to maximise your sales as best you can is two fold.

Online Retail 98

Online Retail Retail Supplies Banking 98

Retail TouchPoints

MAY 22, 2024

With iAdvize Copilot , iAdvize’s generative AI-powered chatbot, more than 100 online retailers and direct-to-consumer (DTC) brands are empowering customers to discover, choose and buy more — resulting in a 10X increase in conversions.

eCommerce 255

eCommerce Payments Payment Services Article 255

Retail TouchPoints

MAY 10, 2024

In 2024, There is a New Way to Manage Data: A Data Management Hub A data management hub, equipped with the appropriate resources, gives companies of all sizes the tools to succeed in ecommerce, measured by more efficient processes with lower costs and greater effectiveness that can increase customer satisfaction. Customizable controls.

eCommerce 289

eCommerce Management Information Customer Loyalty 289

Retail TouchPoints

NOVEMBER 26, 2020

Customer lifetime value, or CLV, is an important metric for any online business because it covers how much people are going to spend from you over the course of their life. Every cent grows your business, and it’s generally easier to have people buy from you a second time than it is to secure a new customer.

Online Retail 190

Online Retail Shipping Costs Payment Services Retail 190

SellBrite

JULY 20, 2018

Now more than ever before, the happiness of your past, current, and future customers matters. For your ecommerce brand to succeed, sustain, and grow over time, you have to make customer service, customer support, and customer experience a priority. What is Customer Experience? Let’s dig in.

Customer Experience 78

Customer Experience Customer Live Chat Shipping Costs 78

365 Retail

APRIL 15, 2024

E-commerce has evolved rapidly, and customer satisfaction is at the heart of these changes. Over the years, the retail industry has had to constantly adapt to meet the ever-growing expectations of savvy online shoppers. This commitment to rapid and accurate delivery helps e-commerce businesses build customer trust and loyalty.

eCommerce 97

eCommerce Customer Shipping Costs Fulfillment 97

Retail TouchPoints

APRIL 5, 2024

The velocity of the buying cycle for iGaming companies is 10 times that of online retail, and much more than 10 times faster if a trip to a physical store is factored in. iGaming companies typically have minutes at most, and usually only seconds, to retain or lose a customer.

Retail 291

Retail Games Leisure Multi-channel 291

Retail TouchPoints

MAY 20, 2021

A Nucleus Research study in 2019 showed 70% of online retailers’ sites are inaccessible, forcing two-thirds of blind and visually impaired consumers to abandon transactions and head to more accessible sites. This means that retailers are losing $6.9 Prioritizing inclusive website design allows you to invite more customers in.

Customer 299

Customer Retail Shopping Carts Consumer 299

Forrester eCommerce

MAY 1, 2019

Little did The Incredibles villain Syndrome know that he was predicting the challenge of digital experiences, and customer experience itself. Sure, your coffee app and online retail store work great. Those scores are flat or down over the last three years.) Your banking site takes payments. […].

Banking 351

Banking Online Retail Customer Experience Customer 351

Retail TouchPoints

APRIL 30, 2024

The online retailer also is using its logistical capabilities to extend these services even to remote areas. For example, even customers living at a 4,300 -meter elevation in Tibet can access JD.com for trade-in options that include doorstep delivery and recycling of old appliances.

Consumer 244

Consumer Online Retail Channel Customer 244

Retail TouchPoints

NOVEMBER 17, 2022

Therefore, it’s imperative for online retail brands to ensure their sites can scale during those high traffic periods and accommodate the increase in shoppers. . Don’t Overestimate Customer Patience — Cyber 5 Success Depends on Speed. Similarly, RUM is another important component of providing a holistic and cohesive CX.

Online Retail 236

Online Retail Customer Experience eCommerce Customer 236

Retail TouchPoints

AUGUST 2, 2023

Below, we provide some additional background on the federal Integrity, Notification, and Fairness in Online Retail Marketplaces for Consumers Act (the federal “INFORM Act” or the “Act”), which took effect June 27, 2023.

Information 195

Information Customer Retail Electronics 195

Retail TouchPoints

OCTOBER 23, 2023

The practice of working with multiple carriers not only ensures service continuity, but a multi-carrier approach can optimize capacity, improve customer satisfaction and reduce costs. Savvy brands know that a poor delivery experience can seriously jeopardize a brand’s reputation and negatively impact the bottom line.

Shipping Costs 240

Shipping Costs Shipping Customer Experience Operations 240