Smile.io

APRIL 2, 2020

When you have a brand, it’s because you’ve retained a group of loyal customers who share your brand with their peers, engage with it online, and continue making repeat purchases. Your brand becomes a part of their personal identity, which is exactly the kind of relationship you’ll want to strive for with your customers. Tina Donati.

Customer Retention 54

Customer Retention Customer Social Media Information 54

Smile.io

APRIL 2, 2020

When you have a brand, it’s because you’ve retained a group of loyal customers who share your brand with their peers, engage with it online, and continue making repeat purchases. Your brand becomes a part of their personal identity, which is exactly the kind of relationship you’ll want to strive for with your customers.

Customer Retention 54

Customer Retention Customer Social Media Information 54

GetElastic

SEPTEMBER 15, 2021

B2B companies are implementing new strategies to adapt to the changing consumer needs and take advantage of a growing online customer base, characterized by new loyalty programs, deep personalization options, and AI-based features. Additionally, 82% of B2B marketers prioritize lead generation, while 43% focus on customer retention.

B2B 146

B2B eCommerce Customer SEO 146

Kissmetrics

MARCH 29, 2018

It can be easy lose ourselves in the chronic battle of customer acquisition. However, according to the Adobe Digital Index Report , returning customers make up 40% of revenues whilst representing only 8% of visitors. This tells us there’s a huge opportunity to increase customer retention rates further to support revenue growth.

Customer Retention 205

Customer Retention Customer eCommerce Merchant Services 205

Optimizely

DECEMBER 20, 2018

If you’re trying to stand out in fashion ecommerce , for example, it’s super tough. But it’s even harder to build an online retail site that competes with existing retailers like Amazon or Target that have an established a customer base and dominate the market. It’s far easier if you’re selling a niche product such as nootropics.

Online Retail 259

Online Retail Marketing Retail Fashion 259

Kissmetrics

MARCH 22, 2018

Stitch Labs is a purpose-built inventory management software to help brands improve customer experience and scale efficiency. When we talk about the future of retail, industry news is abuzz with the idea of brands creating experiences for their customers. Instead, they often put all of their eggs in the new customer acquisition basket.

Customer Experience 279

Customer Experience Customer Shipping Costs Gifts 279

lateshipment

FEBRUARY 3, 2023

Why Prioritizing Acquisition over Retention May Not Be the Best Move to Make When It Comes to Building a Customer Base ‘X’ is an e-commerce company that deals with fast fashion and focuses only on acquiring new customers through heavy discounting and advertising. Here are some metrics that speak for themselves.

eCommerce 130

eCommerce Shipping Costs Customer Shipping 130

Smile.io

AUGUST 25, 2023

From a branded explainer page, clever VIP tier names, and on-theme language such as “Rewards Designed For You”, customers know the loyalty program is closely aligned with the brand values. Customers not only get to show off their artwork to a like-minded community and inspire others—they get rewarded for doing so!

Customer Loyalty 79

Customer Loyalty Beauty and Health Customer Food and Beverages 79

RTP blog

AUGUST 30, 2019

This extreme personalization of the in-store beauty customer experience can be seemingly difficult to replicate across digital channels, where consumers are increasingly looking to be serviced to the same, if not a better, degree as they currently are in stores. And quite honestly, they have every right to that expectation.

Customer Retention 150

Customer Retention Department Stores Customer Experience Fashion 150

Fabric Blog

DECEMBER 23, 2020

Editor’s Note: This article was inspired by a PRD and mobile app strategy our team created for one of the world’s largest omnichannel fashion retailers.

Mobile 98

Mobile Customer Retention Fashion Omnichannel 98

Optimizely

JULY 24, 2018

Acquiring a new customer is not cheap. Then, finally, you get a new customer over the finish line to buy your product or service. Repeat customers are truly the lifeblood of any ecommerce store. In fact, repeat customers are responsible for generating 40% of a brand’s revenue. Post-purchase engagement.

X-cart 334

X-cart eCommerce Customer Retention Customer 334

Algopix

APRIL 14, 2024

His leadership has enabled the company to specialize in creating customized marketing solutions that significantly improve client engagement and profitability in a highly competitive market. His leadership has guided the company to create compelling and user-friendly websites that drive sales and improve customer interaction.

eCommerce Marketing 114

eCommerce Marketing eCommerce Marketing Toys 114

Retail TouchPoints

JULY 10, 2023

These first movers near universally are noting the gigantic opportunity to transform their business, from operations to customer relations and retention. Retailers have a vast amount of data about customer shopping behavior and purchase history. Companies are racing to adopt it. And there’s plenty of money at stake.

Merchant Services 279

Merchant Services Shipping Costs Retail Social Media 279

GetElastic

AUGUST 20, 2019

Statistics show 48% of shoppers abandon a brand’s website and move on to the competitor due to poor customer experience (CX). The best way to solve this problem of high abandonment rate is to develop an effective customer journey map against your brand’s story that features desired CX. Use Customer Perspective.

eCommerce 153

eCommerce Customer Customer Retention Information 153

365 Retail

JULY 12, 2023

Jigsaw , the renowned British fashion brand announces Voyado , as its new solution for customer loyalty and marketing automation. This collaboration marks a significant milestone for Voyado’s growth story as their first UK customer win. “This is an important win for us in a challenging business landscape.

Fashion 52

Fashion Customer Retention Customer Loyalty Clothing 52

Retalon

SEPTEMBER 24, 2020

The bankruptcy of notable fashion retailers like Neiman Marcus , J.Crew , and Pier 1 were an inevitability (sped up by the circumstances of the pandemic), because these giants were not adapting fast enough to the digital age. Successful Digital Transformation in Fashion Relies on Empathetic Customer Engagement.

Fashion 41

Fashion eCommerce Supplies Customer Retention 41

Omnisend

JUNE 15, 2021

Customer lifecycle marketing is frequently hailed as the way to find success when targeting customers. Not only does it boost marketing efforts for merchants, but it also makes that marketing much more relevant for customers. . Engage with customers at different stages of the lifecycle. Reading Time: 7 minutes.

Merchant Services 78

Merchant Services Marketing Customer eCommerce 78

Retail TouchPoints

MAY 23, 2023

Then the brand went viral during the pandemic thanks to its eco-friendly handcrafted face masks, which helped Graf Lantz expand its customer base 14X over the past three years. Initially known for its Merino wool-crafted coasters, the brand has ventured into adjacent categories including kitchen, workspace and fashion.

Specialty Retailers 266

Specialty Retailers Consumer Social Media Accessories 266

365 Retail

JANUARY 29, 2024

In the fast-paced world of commerce, retailers are constantly seeking innovative strategies to enhance customer engagement and boost profits. All customer bases are becoming more tech-savvy these days, so showing that you are keeping up with the times is a good way to stand out from the pack.

Payment Services 52

Payment Services Social Media Retail Customer Retention 52

Omnisend

APRIL 27, 2021

Fashion ecommerce is an ever-expanding industry that is not only susceptible to change, but embraces it proudly. In fact, marketers can learn a lot from the revolutionary fashion ecommerce trends driving a booming $2.5 However, with Generation Z becoming the dominant customer base, industries are modifying their practices.

eCommerce 78

eCommerce Fashion Apparel Shopify 78

Smile.io

APRIL 7, 2020

Did you know that you can capitalize on video to enhance your customer experience? Before we look at various ways to engage and enhance customer experience using video, let’s explore why video is crucial for your brand today. Then, we’ll discuss how the power of video and the customer experience can benefit customer loyalty.

Customer Experience 70

Customer Experience Customer eCommerce Customer Loyalty 70

Retail TouchPoints

JUNE 10, 2024

But despite being an enthusiastic participant in many of these channels, Rebecca Minkoff still believes in the power of in-person, face-to-face interactions with customers as a key element in maintaining the truth of her namesake Rebecca Minkoff brand. After that] we had to find her again,” said Minkoff.

Customer 266

Customer Department Stores Jewelry Fashion 266

Smile.io

MARCH 1, 2023

” - Investopedia Social good, supporting charities, and being political are all strategies ecommerce brands are using to retain their customers. Customers are now demanding that brands be authentic and impactful in their communities. A fun, artistic vibe for its customers.

Customer Retention 97

Customer Retention Customer Apparel Clothing 97

365 Retail

NOVEMBER 1, 2022

Similarly, finalist of the show, Indiyah Polack, recently became the first ambassador for fashion brand Pretty Little Thing’s new marketplace. This is a big shift as for the last three years the show predominantly featured fast fashion companies, although now it seems the show is adopting more eco-friendly advertisements.

Payment Services 52

Payment Services eCommerce Clothing Customer Retention 52

ecomdash

APRIL 23, 2019

We could talk all day about the differences between new customers and repeat customers, but really you only need to know two things: It costs 5x more to attract a new customer than to retain an old one. Repeat customers spend 67% more than new customers. The data doesn’t lie. Gold Member,” “Silver Member,” etc.),

Social Media 115

Social Media Improvements eCommerce Customer Retention 115

Dynamic Action

APRIL 25, 2023

Taking a customer-centric approach helps identify early trends and validate them using real-time data. Boston Proper is an example of a retailer that used data to accelerate its digital transformation and create a customer-focused experience. Limited competitive coverage, profit data and customer data is restricting growth.

Retail 62

Retail Accessories Customer Retention Apparel 62

Smile.io

FEBRUARY 1, 2022

Here we have compiled a list of 22 Black-owned small businesses to support in 2022 from four different categories— fashion and accessories, beauty and skincare, haircare, and home and lifestyle. They even reward their loyal customers through their Unwrap Rewards program and tiered-VIP program.

Beauty and Health 72

Beauty and Health Accessories Fashion Clothing 72

Omnisend

APRIL 15, 2021

This includes how customers view and store owners use loyalty programs. Loyalty and rewards programs have become one of the trending add-ons for online stores looking to increase their number of new customers. The answer is simple—loyalty programs are essential for improving customer retention and ROI. Source: Happy2U.

Omnichannel 78

Omnichannel Shipping Costs Social Media eCommerce 78

Smile.io

APRIL 6, 2022

With a variety of products from reusable coffee filters to plant-based phone cases, Loop truly makes it simple for customers to live a sustainable lifestyle. With a clever name playing on the concept of a closed-loop or circular economy, this sustainable brand encourages customers to consume consciously.

Clothing 46

Clothing Jewelry Books Fashion 46

Optimizely

JULY 31, 2018

Where to start: Using Customer Lifetime Value to Grow Your Business — Andrew looks at how to calculate one of our favorite metrics, then gives tips for putting it to good use. Come for the thought-provoking journalism that highlights customer experiences, stay for the clever British humor… or should we say, humour? Shopify Masters.

eCommerce 223

eCommerce Shopify SEO Customer Retention 223

Smile.io

FEBRUARY 1, 2023

We have compiled a list of 23 Black-owned small businesses to support in 2023 from four different categories—fashion and accessories, beauty and skincare, haircare, home and lifestyle, and food and beverage. Fashion and accessories 1. We’re looking at the top 10 examples of CSR used as a customer retention tool.

Food and Beverages 129

Food and Beverages Beauty and Health Gifts Accessories 129

Ecommerce Platforms

JUNE 20, 2022

Birchbox offers small sign-up discounts, but they have guaranteed cash flow from monthly and yearly plans, even if customers redeem the discounts. Sure, there are some outliers, but subscriptions generate this perfect balance between the customer base and company. Customer Acquisition Costs Decrease. Subscriptions Build Loyalty.

Subscription 220

Subscription Shipping Costs Merchant Services Payment Services 220

Smile.io

JANUARY 10, 2022

For the more experienced skaters, you can create a personalized product by customizing your own skates. Tips on Branding your Loyalty Program to Increase Customer Retention Do you sell products online or have you built a real, successful brand? Their customers have trusted their products on all types of adventures.

Hobbies 78

Hobbies eCommerce Books Arts 78

Ecommerce Platforms

DECEMBER 6, 2022

Custom Store by Ecommerce Platforms. The custom plan for $899 offers a custom-made store design, 15 listed products, and a brand kit. All the suppliers assure shipping within 2-5 days to ensure better customer retention. Custom store creation starts as low as $180 per month. Interested? Let’s get started!

Shipping Costs 104

Shipping Costs Payment Services Shopify SEO 104

Korona

MARCH 2, 2023

If you’re a retailer looking to expand your online presence and reach new customers, selling on Pinterest is a great way to do so. Wayfair, for example, uses Pinterest to create boards showcasing different home decor and furniture styles and links them back to their website, where customers can purchase the items.

POS 52

POS Food and Beverages Retail Beauty and Health 52

Smile.io

SEPTEMBER 2, 2021

Tiered programs are becoming an increasingly effective tool for encouraging customer engagement and participation. This is because they drive both acquisition and retention results by making their best customers feel special. DaVinci continues appealing to the sense of wonder in their customers through their VIP tier names.

Fashion 58

Fashion Recommendation Customer Customer Retention 58

Algopix

AUGUST 30, 2023

Whether you’re an entrepreneur seeking to enhance your marketing prowess, optimize your supply chain, or enhance customer experiences, podcasts offer a platform to dive deep into these areas and more. With a focus on analytical approaches, Drew discusses customer segmentation, email marketing, and other tactics tailored to e-commerce.

eCommerce 108

eCommerce Shopify Information Technology 108