Retail TouchPoints

SEPTEMBER 21, 2023

While AI presents vast possibilities to enrich this journey, it also ushers in significant challenges that could negatively impact customer retention and a brand’s bottom line. Why Shoppers Should Care: The Hidden World of Post-Purchase Imagine the moments after you complete an online purchase.

eCommerce 261

eCommerce Customer Loyalty eCommerce Platforms Shipping Costs 261

Omnisend

DECEMBER 15, 2020

When your customers make a purchase, they’re thinking about getting the product and not about things like customer support. When that time comes, the customer will look to contact the company. You can have dedicated teams for each one of them, but remember to properly prepare your agents for customer interaction.

Omnichannel 148

Omnichannel Live Chat Customer Social Media 148

lateshipment

FEBRUARY 14, 2020

Because it realizes that a poor delivery experience means a dissatisfied customer less inclined to purchase in the future. How a retailer handles an order post checkout is the post-purchase phase. Most eCommerce retail businesses leave no stone unturned to provide shoppers a stellar shopping experience until checkout.

Customer Experience 260

Customer Experience Management Shipping Costs Customer 260

Inflow Insights

JANUARY 24, 2022

With Americans spending an average of four hours a day on social media, it’s increasingly becoming the place customers go to learn about new products and make decisions about what (and whether) to buy. It also focuses on building customer loyalty. How Do Social Media & Customer Loyalty Work?

Social Media 119

Social Media Customer Loyalty Customer Customer Retention 119

Ecommerce Platforms

NOVEMBER 11, 2019

You can hardly get enough of it– feels like a rare commodity mostly where customers have wild options to consider. But do you want to make your target clients creep back to your retail store? Superficially, boosting your sales roughly equates to widening the customer base. It's getting fiercer each day.

Customer Loyalty 143

Customer Loyalty Customer Merchant Services Payment Services 143

lateshipment

FEBRUARY 10, 2021

Post-Purchase Customer Experience Amidst the Rise of eCommerce. 2020 has been a watershed year for retail. To keep up with the rise in eCommerce and the sound change in consumer behavior (which is changing rapidly), businesses need to put “customer experience (CX)” at the center of their growth and retention strategies.

Improvements 130

Improvements Customer eCommerce Shipping Costs 130

lateshipment

FEBRUARY 10, 2021

To keep up with the rise in eCommerce and the sound change in consumer behavior (which is changing rapidly), businesses need to put “customer experience” at the center of their growth and retention strategies. Unfortunately, for most eCommerce businesses, there is very little control over this part of the customer journey.

Improvements 130

Improvements Customer Shipping Costs Shipping 130

Optimizely

MAY 15, 2018

In this session, you can learn about the latest developments in social commerce, the technologies that underpin these advancements, and how you best take advantage of this to help improve your customer retention strategies, and expand your business. Don Davis, Editor at Large, Internet Retailer. Your customers are on Amazon.

Internet Retail 321

Internet Retail Magazine Customer Retention Online Retail 321

Groove

JULY 19, 2019

As we mentioned in our related eCommerce inbound marketing guide , establishing and maintaining customer loyalty has become an essential strategy for online and offline retailers. According to BigCommerce, it costs 5x less to convert existing customers than it does acquire new ones. What is a Customer Loyalty App?

Recommendation 270

Recommendation eCommerce Customer Loyalty Customer Retention 270

Retail TouchPoints

FEBRUARY 2, 2021

Retailers had no options this year other than to throw their full weight behind digital sales, and it paid off. Alongside this steep uptick in online sales is the rise of a familiar mobile communications platform: WhatsApp. businesses began searching for better customer engagement platforms to support their hastened shift to ecommerce.

Mobile 219

Mobile Customer Retention Games Omnichannel 219

Korona

NOVEMBER 10, 2022

During an economic downturn, acquiring new customers can be costly. It is much more cost-effective to focus on retention and lifetime value than to try to get new customers to make a purchase. It is five times more expensive to attract a new customer than to retain an existing one. Launch or ramp up a rewards program.

Shipping Costs 52

Shipping Costs Online Retail Payment Services Merchant Services 52

UpSellIt

AUGUST 3, 2023

Ecommerce segmentation and personalization are two independent, but complementary strategies used in the field of online retail to enhance customer experience, improve conversion rates, and drive sales. Two of the best ways you can capitalize on this are by leveraging segmentation and personalization.

eCommerce 111

eCommerce Recommendation Accessories Customer Loyalty 111

Algopix

APRIL 14, 2024

His leadership has enabled the company to specialize in creating customized marketing solutions that significantly improve client engagement and profitability in a highly competitive market. His leadership has guided the company to create compelling and user-friendly websites that drive sales and improve customer interaction.

eCommerce Marketing 114

eCommerce Marketing eCommerce Marketing Toys 114

BigCommerce

FEBRUARY 23, 2018

Costco is willing to go to great lengths to keep their customers satisfied. The Net Promoter Score is a tool that can be used to gauge the loyalty of a firm’s customer relationships and can be related to a firm’s revenue growth. So, how can you increase retention and customer lifetime loyalty? Why you need one.

Customer Loyalty 378

Customer Loyalty eCommerce Improvements Shipping Costs 378

GetElastic

APRIL 28, 2022

The world of digital commerce is constantly changing, and with the rapid shift to online retailing as a result of the COVID pandemic, 2022 promises to be no different. With this trend in online shopping, the DTC eCommerce industry will only continue to grow. See How Elastic Path Delivers Unique Customer Experiences.

Payment Services 78

Payment Services eCommerce Customer Retention Demo 78

Lemonstand

APRIL 12, 2018

But that’s just the start: It’s now time to convince that customer to return again and again … and again. Customer retention. Indeed, online retail startups are so focused on growth and customer acquisition that customer retention becomes a bit of an afterthought. Sounds too good to be true?

Customer Retention 62

Customer Retention Customer Payment Services Payments 62

iVend

MARCH 14, 2023

A recent study of what shoppers want from the instore experience + concluded that ‘expectations of the face-to-face experience have been raised over several years in which customers have been pushed further online’. Mobile POS allows store associates to get alongside customers as they are making their buying decisions.

POS 97

POS Point of Sale Mobile Payment Services 97

RetailMinded

AUGUST 25, 2023

By posting regular updates and responding timely to queries, you will successfully build a loyal customer base that trusts in your brand. Employ Customer-Generated Reviews to Boost Credibility Trust is a vital element in online shopping. One way to build this trust is to prominently display customer reviews for your products.

Improvements 52

Improvements Social Media SEO Customer Retention 52

365 Retail

AUGUST 2, 2021

Supporting this expansion will be the recruitment of new talent, with a raft of new full-time positions being recruited this year across various disciplines, from sales and marketing to customer success, operations and design.

Customer Retention 111

Customer Retention Arts Operations eCommerce 111

SellBrite

SEPTEMBER 27, 2017

When marketing is directed towards specific customer types, it resonates with buyers in a way that makes them feel more connected to your products and your brand. Once sellers can determine the unique types of customers within their larger audience, they can cater their marketing to each group’s needs. What is a buyer persona?

eCommerce 125

eCommerce Customer Social Media Information 125

Kissmetrics

APRIL 30, 2021

In this post, you’ll learn what an MOQ is, how to set one that won’t make your customers run for the hills, and how to use the strategy to increase your profits and reduce your expenses. You create an MOQ of 100 units, which means your customers need to purchase 100 units or more to do business with you. How do you do this?

Shipping Costs 278

Shipping Costs Shipping eCommerce Definition 278

BigCommerce

APRIL 18, 2018

This guide is structured to cover the most vital ecommerce metrics at each stage of the sales funnel of an ecommerce business and their customers’ lifecycle. Cost Per Acquisition (CPA): This is the amount you pay for a customer acquisition (lead or sale, this is defined by you) based on your marketing efforts. Don’t miss a post.

Download 418

Download eCommerce Social Media Shopping Carts 418

Korona

FEBRUARY 9, 2023

Hire, And Train Employees Who Can Provide Great Customer Experiences Happier customers mean more loyalty to your store. However, this is only possible if your retail sales associates provide an exceptional customer experience. Train these associates to create exceptional shopping experiences with every customer.

Improvements 98

Improvements Payment Services POS Payments 98

Smile.io

MAY 4, 2022

If you’re an ecommerce marketer, you know growing sales to your online store is amongst your top priorities. But growing a business and engaging with new customers is always easier said than done. Turn first-time customers into repeat business Getting that first sale from a customer can be painstaking.

eCommerce Marketing 75

eCommerce Marketing eCommerce Marketing Customer Retention 75

365 Retail

NOVEMBER 1, 2022

This has been a continuous trend for online retailers slowly following suit by adding an online marketplace section on their websites. Since the COVID-19 pandemic, retailers have had to adapt and ensure customers can continue to access their products without having to physically visit stores and stalls.

Payment Services 52

Payment Services eCommerce Clothing Customer Retention 52

GetElastic

SEPTEMBER 2, 2019

Since the iBeacon and location technologies like geofencing came into play with their powerful ability to connect the in-store shoppers contextually, the retail space has been open to leveraging such technologies. Improved Customer Experience. Personalized Customer Service. How is IoT impacting ecommerce?

Payments 153

Payments Payment Services eCommerce Supplies 153

Smile.io

SEPTEMBER 19, 2023

Building profitable pricing strategies on leading marketplaces involves understanding market dynamics, competition, and customer behavior to set prices that maximize profits while remaining competitive in the marketplace ecosystem. Shopify: As a versatile ecommerce platform, Shopify empowers entrepreneurs to create online stores.

Shipping Costs 83

Shipping Costs Merchant Services Arts Shopify 83

Retail TouchPoints

SEPTEMBER 21, 2021

Kelly Goetsch, Chief Product Officer at commercetools, reveals why he believes the decreasing importance of Black Friday-Cyber Monday (BFCM) is a good thing for the retail industry: “When ecommerce was first a ‘thing,’ a lot of retailers would post crazy bargains online to drive people online for the first time.

Payments 212

Payments Payment Services Customer Experience Social Media 212

Optimizely

JULY 31, 2018

Where to start: Using Customer Lifetime Value to Grow Your Business — Andrew looks at how to calculate one of our favorite metrics, then gives tips for putting it to good use. Come for the thought-provoking journalism that highlights customer experiences, stay for the clever British humor… or should we say, humour? Shopify Masters.

eCommerce 223

eCommerce Shopify SEO Customer Retention 223

365 Retail

MAY 19, 2021

With Empathy.co , we have created an offering that allows brands to become a companion to the consumer, via a secure, ethically transparent and trustworthy commerce experience that puts the customer at the forefront of search and discovery. How do you think retail brands can do more to win trust with their customers?

Online Retail 52

Online Retail Customer Retention Consumer Improvements 52

MakeWebBetter

NOVEMBER 1, 2019

But loves the increasing number of Loyal Customers. These leads prove to be your potential customers. The post 9 Ways To Boost Customer Loyalty Through Cart Abandonment Problems appeared first on MakeWebBetter. eCommerce business fears the increasing number of Shopping Cart Abandonment problems that linger thereafter.

Customer Loyalty 60

Customer Loyalty Shopping Carts Customer Definition 60

365 Retail

JANUARY 31, 2022

Leading insights-led customer engagement platform, MoEngage , has announced a four-fold increase in European revenues year-on-year, as it looks to accelerate its next growth phase, consolidating its position as a martech leader while opening up new European markets in 2022.

Customer Retention 52

Customer Retention Mobile Technology Games 52

Ecommerce Platforms

MAY 2, 2018

Behind every successful online retail store lies tactical strategies, powerful tools, and dedication. This is a raw podcast created for online retailers by online retailers. If you are selling in the online world, but feel stuck, the Ecommerce Momentum podcast is the place for you. Ecommerce Podcast.

eCommerce 187

eCommerce Small Business Retail Online Retail eCommerce Marketing 187

365 Retail

NOVEMBER 14, 2022

It’s no secret that customers start their research well in advance of Black Friday, with eager bargain hunters revealed to be searching for deals 12 weeks before the big day. . But the peak season sales market is a competitive one, so getting ahead of the game and understanding your customer’s wants and needs is critical.

Payment Services 59

Payment Services Shipping Costs Merchant Services Order Fulfillment 59

RetailMinded

MARCH 31, 2021

In our research , we found that 65% of consumers will be buying online more frequently over the next 12 months, with 20% telling us they’re expected to only buy online within 5 years. Post-Covid, maximising customer lifetime value is going to become even more essential. Spilling The Secret Sauce.

Merchant Services 92

Merchant Services ACH Shipping Costs Fulfillment 92

GetElastic

SEPTEMBER 2, 2019

Since the iBeacon and location technologies like geofencing came into play with their powerful ability to connect the in-store shoppers contextually, the retail space has been open to leveraging such technologies. Improved Customer Experience. Personalized Customer Service. How is IoT impacting ecommerce?

Payments 113

Payments Payment Services eCommerce Supplies 113

Omnisend

MAY 18, 2021

With the coronavirus pandemic, more and more customers are turning to ecommerce. These transactions, via online retail stores, are known as CBD ecommerce. Therefore, retailers need to work on offering these experiences at all of their customer touch points. The Top CBD Ecommerce Trends. Use Marketing Automation.

eCommerce 78

eCommerce Marketing Food and Beverages eCommerce Platforms 78