BigCommerce

OCTOBER 12, 2018

50% of customers say they are more likely to shop if chat is available. 80% of businesses say they currently use or are planning to use chatbots by 2020. Chatbots range from Facebook bots in messenger to on-site bots via tools like Drift.

Customer 375

Customer eCommerce Technology Technology eCommerce 375

Optimizely

DECEMBER 21, 2017

But before you run off, let me tell you about an ecommerce trend that will actually help you better sell to customers and ensure their (undying) loyalty. Every B2C marketer needs to know about contextual commerce. Contextual commerce harnesses another trend you’ve probably heard a lot about — omnichannel.

Customer Loyalty 191

Customer Loyalty Improvements Customer Merchant Services 191

Profitero

APRIL 27, 2020

Last week, Profitero announced its new executive leadership team and $20 million in new funding to help accelerate product innovation and customer success, as first reported by The Wall Street Journal. How Profitero’s technology is allowing brands to adapt quickly. How COVID-19 will impact and shape eCommerce.

eCommerce 78

eCommerce eCommerce Technology Technology eCommerce Marketing 78

Groove

MARCH 12, 2024

The conversation shines a light on the challenges and successes encountered in scaling the business, particularly through direct-to-consumer (D2C) strategies that leverage unique product customization and American craftsmanship to stand out in a competitive market.

Outdoor 195

Outdoor eCommerce BigCommerce Travel 195

Retail TouchPoints

DECEMBER 5, 2022

Former Amazon Fresh Grocery VP Michael Huffaker has been appointed as Chief Operating Officer of CarParts.com as the ecommerce retailer looks to “continuously stay ahead of the curve.”. Then in April , the company brought in Lowe’s former VP of Ecommerce Technology, Kals Subramanian, as Chief Technology Officer (CTO).

eCommerce Technology 288

eCommerce Technology eCommerce Operations Supplies 288

Retail TouchPoints

AUGUST 11, 2020

The bar for what makes a standout customer experience (CX) is rising every year. Shopper expectations are always evolving and your customer experience should evolve with it. For highly personalized products, this personal approach is a key differentiator for building long-term customers. Lancôme Lipstick Augmented Reality.

eCommerce 279

eCommerce Shipping Costs eCommerce Technology Customer Experience 279

RTP blog

OCTOBER 17, 2018

Earlier this month, Retail TouchPoints unveiled its fifth annual E-Commerce Technology Preview , which includes insights from industry experts at 12 solution providers. The guide offers an exclusive look at what retailers need to do in order to achieve e-Commerce success in 2019 and beyond.

eCommerce 150

eCommerce eCommerce Technology Magento Mobile 150

Kibo

AUGUST 23, 2022

When evaluating eCommerce technologies, customer expectation management needs to stay top of mind. Hear from our guest speaker, Forrester Principal Analyst Emily Pfeiffer, and Alexis Hail, Senior Director at Kibo, on leveraging your commerce platform and order management system to meet customer expectations.

Customer Loyalty 62

Customer Loyalty Technology Webinar Customer 62

GetElastic

DECEMBER 7, 2017

Surveys show that 70% of customers get irritated by slow or chatty cashiers, and 49% hate seeing closed lines at peak hours. Retail Customer Experience ). And no ecommerce technology comes closer does that better than checkout-less shopping. Customers can order, and just say “I’ll pay with Google.”

Payment Services 133

Payment Services Merchant Services Customer Data Customer 133

GetElastic

DECEMBER 7, 2017

Surveys show that 70% of customers get irritated by slow or chatty cashiers, and 49% hate seeing closed lines at peak hours. Retail Customer Experience ). And no ecommerce technology comes closer does that better than checkout-less shopping. Customers can order, and just say “I’ll pay with Google.” Grab it and go.

Payment Services 133

Payment Services Merchant Services Customer Data Customer 133

Retail TouchPoints

AUGUST 3, 2020

Social launched it, venture capital built it; but ultimately, the burn rate of rising customer acquisition costs on the major social platforms, combined with established competition, is quieting Outdoor Voices. Like those in any channel, DTC brands that exceed the expectations of customers will be rewarded with their loyalty.

Outdoor 299

Outdoor Retail Beauty and Health Travel 299

TradeGecko

APRIL 9, 2019

trillion worldwide , and eCommerce sales accounted for more than 10% of all retail sales globally. However, let’s be honest: most SMBs have a love-hate relationship with eCommerce technology. In recent years, online retail sales reached an incredible $2.3

Customer Experience 137

Customer Experience Technology eCommerce Improvements 137

ChannelAdvisor

DECEMBER 1, 2022

The combined solutions make it easier for customers to reach and convert more shoppers, grow margins and enhance consumer experiences. . “In CommerceHub and ChannelAdvisor solutions help customers expand to new channels, increase product selection, enhance the fulfillment and delivery experience and grow sales and profitability.

Channel 52

Channel eCommerce Management eCommerce Technology 52

ChannelAdvisor

DECEMBER 1, 2022

The combined solutions make it easier for customers to reach and convert more shoppers, grow margins and enhance consumer experiences. . “In CommerceHub and ChannelAdvisor solutions help customers expand to new channels, increase product selection, enhance the fulfillment and delivery experience and grow sales and profitability.

Channel 52

Channel eCommerce Management eCommerce Technology 52

RTP blog

DECEMBER 14, 2018

Competition from e-Commerce, technological innovations and new consumer expectations have triggered a revolution in retail that is redefining the shopping experience. From high-end luxury boutiques to big-box discount outlets, retailers are looking for new ways to attract and retain customers.

Retail 150

Retail eCommerce Technology POS eCommerce 150

ChannelAdvisor

MAY 21, 2021

Whether you continue with wholesale, branch out to marketplaces or focus on connecting directly with customers, there will continue to be critical decisions at each stage. And with up-to-date advice from the digital commerce experts, you can evaluate each one more easily: . Download the free Forrester report >> . Did you know?

eCommerce 98

eCommerce eCommerce Technology eCommerce Platforms Demo 98

Kibo

SEPTEMBER 20, 2021

Kibo Commerce has been ranked #1 in Core Commerce in its Critical Capabilities for Digital Commerce 2021 report. Core commerce is defined as “quality, sophistication and ease of use of the core commerce functions of the product: catalog, search, basket, promotions, payment, customer account.”.

eCommerce 62

eCommerce eCommerce Technology Payments Management 62

Retail TouchPoints

FEBRUARY 1, 2022

Rise of Community Commerce. The ways in which people build community is shifting and smart retailers are seeing their loyal customers as an opportunity to foster and monetize a community in an authentic way. He has spent more than 25 years leading ecommerce technology efforts for major B2C and B2B brands.

Small Business Retail 292

Small Business Retail Supplies Retail B2C 292

ChannelAdvisor

JUNE 15, 2022

Search ads point customers in the right direction through prominent and high-traffic ad placements. The ads show in the search results, on category and browse pages, all related to the customer’s search query. Display ads are designed to inspire customers throughout their journey. Let’s take a closer look at these solutions.

eCommerce 94

eCommerce eCommerce Technology Channel Social Media 94

Retail TouchPoints

JANUARY 27, 2023

Some agencies will recommend creating a completely custom front end based on CSS, JavaScript and/or HTML and hosting it on Amazon Web Services. Some agencies will recommend creating a completely custom front end based on CSS, JavaScript and/or HTML and hosting it on Amazon Web Services. However, this has a high degree of difficulty.

eCommerce Platforms 278

eCommerce Platforms eCommerce Technology Improvements 278

Retail TouchPoints

OCTOBER 8, 2020

This partnership will give retailers access to ecommerce technology to help them handle the prepurchase shipping experience. These tools aim to help retailers create a custom checkout experience and more profitable shipping.

Magento 127

Magento eCommerce Shipping eCommerce Technology 127

BigCommerce

JUNE 5, 2018

Tech debt from historic open source or custom-built ecommerce technology solutions slow down internal decision making and threaten internal innovation and testing. Thanks to SaaS ecommerce technology allowing brands to rapidly build modern ecommerce websites affordably. Experience-led.

Payment Services 340

Payment Services eCommerce Marketing eCommerce Marketing 340

ChannelAdvisor

JANUARY 31, 2022

These details allow you to showcase your brand and better convey the value of your products to help customers make informed buying decisions and give consumers a more sophisticated shopping experience. If your customers regularly compliment you on a particular product feature, highlight it in comparison charts or descriptions. .

eCommerce Technology 98

eCommerce Technology eCommerce Recommendation Management 98

eCommerceFuel

MAY 7, 2021

How he cultivated video testimonials from customers. (7:45). How they use SMS technology in their marketing. (9:10). How customers are sold on the benefits of opting into SMS messaging. (14:10). The importance of having a clear customer journey. (34:40). How they balance the dunning process. (29:30). What Was Mentioned.

Subscription 61

Subscription eCommerce Technology eCommerce Shopify 61

TradeGecko

APRIL 9, 2019

trillion worldwide , and eCommerce sales accounted for more than 10% of all retail sales globally. However, let’s be honest: most SMBs have a love-hate relationship with eCommerce technology. In recent years, online retail sales reached an incredible $2.3

Technology 60

Technology Customer Experience eCommerce Small Business Retail 60

ChannelAdvisor

JANUARY 24, 2019

Now, what would you say if we told you that’s exactly what this month’s featured ChannelAdvisor customer has achieved? The company strives to be the world’s largest global, multichannel e-commerce brand — and has been working toward this goal with a technology-first approach.

eCommerce 63

eCommerce eCommerce Technology Multichannel Shipping Costs 63

ChannelAdvisor

MAY 21, 2021

Whether you continue with wholesale, branch out to marketplaces or focus on connecting directly with customers, there will continue to be critical decisions at each stage. And with up-to-date advice from the digital commerce experts, you can evaluate each one more easily: . Download the free Forrester report >> . Did you know?

eCommerce 59

eCommerce eCommerce Technology eCommerce Platforms Demo 59

BigCommerce

JULY 18, 2019

You’re watching a basketball game on your favorite sports app. Your favorite player hits a game winner. You celebrate on…

Channel 258

Channel Games Customer eCommerce Technology 258

Retail TouchPoints

SEPTEMBER 28, 2020

And retailers are stretching out their holiday sales over a longer period in an effort to keep crowds out of stores, which provides the added benefit of avoiding the sales spikes that can easily overwhelm ecommerce technology, fulfillment and delivery. Fulfillment Crunch Will Affect Delivery Cutoff Dates.

Fulfillment 306

Fulfillment Department Stores Shipping Costs eCommerce 306

ChannelAdvisor

JUNE 15, 2022

Search ads point customers in the right direction through prominent and high-traffic ad placements. The ads show in the search results, on category and browse pages, all related to the customer’s search query. Display ads are designed to inspire customers throughout their journey. Let’s take a closer look at these solutions.

eCommerce 52

eCommerce eCommerce Technology Channel Social Media 52

Digital Doughnut

AUGUST 3, 2022

Custom software application development is one of the fastest-growing areas in software development. In 2021, the global software application development market size was valued at 429.59

Customer 52

Customer Marketing eCommerce Technology B2B 52

Retail TouchPoints

MARCH 24, 2022

Our BOXpoll surveys found that nearly 40% of customers compared paying for returns shipping to a lion biting off their leg. Prior to joining Pitney Bowes, Ramachandran was head of brand and product marketing at Manhattan Associates, an enterprise retail technology company.

eCommerce 312

eCommerce Shipping Costs Gifts Merchant Services 312

Kibo

JANUARY 26, 2023

And as a result, companies are asking themselves if their eCommerce platform can keep up with (and simplify) the complexities needed to meet heightening demands or if it’s time to consider a new solution. 76% of retailers plan to increase their spending on eCommerce technology and services in 2023.

eCommerce 62

eCommerce B2C B2B eCommerce Platforms 62

Fabric

APRIL 5, 2023

Headless commerce is an architecture in which the front-end presentation layer is decoupled from the back-end commerce functionality, allowing for greater flexibility and customization, as well as richer, more immersive customer experiences by surfacing deep customer insights and leveraging best-in-class e-commerce software.

eCommerce 130

eCommerce Payment Services Technology eCommerce Software 130

ChannelAdvisor

SEPTEMBER 23, 2020

In addition to monitoring your retailer network, it’s important to collaborate on strategies for improving the customer experience. This is a strong example of how e-commerce technology can be used to not only strengthen relationships with retailers, but increase your chances of landing more sales as well.

eCommerce 81

eCommerce eCommerce Technology Multi-channel Consumer 81

BigCommerce

APRIL 25, 2019

Now more than ever, enterprise buyers have access to an abundance of information to help them throughout the buying process.…

BigCommerce 189

BigCommerce Customer Information eCommerce Technology 189

ChannelAdvisor

MARCH 16, 2020

You decide to sell custom t-shirts online, just to see what happens. Now fast forward about 15 years, and think about what it would be like to have watched that “on a whim” endeavor grow into a thriving, growing e-commerce business. Turns out, the answer lies in e-commerce technology.

eCommerce 59

eCommerce eCommerce Technology eCommerce Platforms Games 59