RTP blog

FEBRUARY 13, 2019

Upon implementing a complete redesign of its logo and color scheme , Zulily revealed that it had made the switch due to what’s becoming an increasingly practical reason: the new logo is optimized for mobile shoppers. The RTP editors discuss the steps retailers will need take to become truly mobile-optimized.

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Mobile eCommerce Retail Shopping Carts 150

Retail TouchPoints

JULY 5, 2023

As the online payments industry continues to evolve, new digital wallet solutions, such as mobile payment apps and e-wallet platforms, are becoming increasingly popular and reshaping the way consumers transact. 4 Cons of Digital Wallets Four of the disadvantages for retailers include: 1.

Merchant Services 278

Merchant Services Payment Services Payments Retail 278

UpSellIt

FEBRUARY 7, 2023

That’s where UpSellit’s patented Mobile Exit Detect comes in. With 59% of global website traffic coming from mobile devices, it’s essential to cater to your mobile website visitors to increase revenue for your brand. What is Mobile Exit Detect? Mobile sales are expected to reach $728.3

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Mobile Shopping Carts Recommendation Technology 78

Retail TouchPoints

DECEMBER 30, 2021

However, by understanding how fraudsters target different age groups, merchants can tailor their fraud prevention programs to fit the risk profiles for their customer demographics. This approach can reduce fraud losses and improve the shopping experience for good customers. K eep bots out of your customers’ accounts and checkout.

Merchant Services 296

Merchant Services Customer Payment Services Social Media 296

Forrester eCommerce

NOVEMBER 5, 2018

My colleague Alex Causey and I have now finished the second European Retail Wave. This year we evaluated the functionality and usability of six European retailer’s mobile apps.

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Mobile Retail Marketing Online Retail 326

Retail TouchPoints

JANUARY 2, 2024

Since the pandemic, seven in 10 consumers have used mobile devices and apps for shopping, and it’s not just millennials and Gen Z; Gen X and baby boomers are 68% and 56% more likely, respectively, to use their mobile device to make purchases than they were a few years ago. of ecommerce sales in 2024. of ecommerce sales in 2024.

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Improvements Retail Mobile Customer Experience 269

RTP blog

MARCH 20, 2017

Though many retailers strive to create a positive online experience for their customers, the reality is often much different. The online checkout process can be long and unnecessarily complicated, jeopardizing the success of the last and arguably most important step to any online customer journey.

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Customer Mobile eCommerce Online Retail 150

Retail TouchPoints

FEBRUARY 14, 2023

Consumer-facing brands have spent hundreds of millions of dollars over the past few decades creating unique customer experiences in their physical brick-and-mortar locations. Take retail banks and credit card providers, for example. A new customer experience study from J.D.

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Customer Banking Customer Experience Social Media 243

Retail TouchPoints

APRIL 22, 2021

If you work in online retail, you’re likely aware of an inconvenient paradox: App users are more valuable than non-app customers. No marketer or developer sets out to anger their potential customers, however, that’s exactly what’s happening when we try to force an app download on a user. Nearly half (!)

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Download Customer Mobile Presentation 257

Retail TouchPoints

AUGUST 4, 2022

During a peak holiday shopping period in November 2021, bad bot traffic increased by 73%, negatively impacting customers’ online experiences in the process. In addition to the financial losses, online retailers’ IT teams are left scrambling to respond to these disruptions, driving up infrastructure and support costs.

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Customer Experience Customer Gifts Management 278

Optimizely

FEBRUARY 21, 2017

Customers who shop on mobile do so with a different mindset than they do on any other channel. Research has shown that shoppers increasingly use mobile for early-stage browsing and discovery, then will switch to a different device to actually complete the purchase. by not immediately trying to push a purchase).

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Mobile Retail Social Media Presentation 150

Retail TouchPoints

JUNE 22, 2021

Lockdowns and social distancing have driven more and more customers to interact with brands via their apps, dramatically accelerating digital transformation. Online shopping revenues experienced massive growth and unprecedented highs in 2020. According to Shopify’s data, online retail will grow at a CAGR of 8.1%

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eCommerce Mobile Online Retail Shopify 216

RETAIL MANAGEMENT SOFTWARE

JUNE 12, 2023

With the rise of e-commerce, traditional brick-and-mortar stores are finding it increasingly difficult to engage customers and boost sales. Effective digital merchandising can increase sales, boost customer engagement, and enhance the customer experience. 11 Proven Digital Merchandising Strategies to Boost Your Online Sales.

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Customer Social Media Mobile eCommerce 83

BigCommerce

SEPTEMBER 12, 2017

Effectively targeting a ready-to-buy audience requires solid data and statistics on your customers. Men reported spending 28% more online than women during the past year. 52% of men have shopped on marketplaces, 75% at large retailer sites, 39% on webstores or independent boutiques, and 31% at category-specific online stores.

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eCommerce Beauty and Health Social Media Customer 420

365 Retail

AUGUST 19, 2022

While email remains the most prevalent marketing channel amongst retailers and consumers, text is on the rise, latest data from customer engagement platform Wunderkind has found.

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Mobile Customer Retail Channel 52

ESW

JULY 6, 2023

But as retailers and brands with DTC ecommerce channels know, meeting online customer expectations in an Amazon-dominated environment is challenging to say the least. It’s another to develop strategies and procedures that meet customer expectations without damaging revenue and profits. billion in sales in Q3 2020.”

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Retail TouchPoints

FEBRUARY 21, 2024

Online shopping is now easier than ever before, enabling consumers to purchase everything from socks to a dining room table from a computer at their home to a mobile phone in an airport terminal. While this is good news for many ecommerce retailers, it has also become more and more expensive to deliver those goods to customers.

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Shipping Costs Shipping eCommerce Small Business Retail 264

Retail TouchPoints

JUNE 23, 2021

Lockdowns and social distancing have driven more and more customers to interact with brands via their apps, dramatically accelerating digital transformation. Online shopping revenues experienced massive growth and unprecedented highs in 2020. According to Shopify’s data, online retail will grow at a CAGR of 8.1%

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eCommerce Mobile Online Retail Shopify 134

RTP blog

JANUARY 14, 2019

As such, connectivity — amplified by the rise of mobile technology — has fundamentally changed how we communicate, work, shop and transact with one another. Customers also are becoming more comfortable with digital financial services. At Western Union, we are no stranger to this trend.

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Financial Services Technology Online Retail Retail 150

365 Retail

MARCH 13, 2023

By building an omnichannel strategy, brands can diversify reach and expand their presence across different channels to communicate with audiences they may have previously failed to resonate with, as well as engage new customers. But what exactly is omnichannel and how can online retailers adapt to meet ever-changing consumer habits?

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Omnichannel eCommerce Shipping Costs Social Media 70

ESW

MAY 11, 2020

Electronic and mobile payment solutions are proliferating. Are mobile payment apps the future of online and in-store payments, or are they a bubble waiting to burst? What Are the Leading Mobile Payment Providers? Apple Pay Apple Pay is Apple’s mobile wallet that comes pre-installed on iPhones.

Mobile Payments 78

Mobile Payments Merchant Services Payment Services Mobile 78

BigCommerce

MARCH 13, 2018

Adii Pienaar, Founder of Conversio and WooThemes (later acquired by WooCommerce), sums this up best: Customers worldwide are using their mobile devices for online shopping more often. Depending on who you want to believe, it’s estimated that since late-2014 more than 50% of all online purchases are made from mobile devices.

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Payment Services Mobile BigCommerce Mobile Payments 420

Retail TouchPoints

FEBRUARY 2, 2021

From essential purchases like groceries and toiletries to kitchen appliances and video game consoles, online retail stock has been flying off the virtual shelves all year, and the holidays have proven that the train isn’t slowing down any time soon. Knowing the difficulties WhatsApp has had with integration in the U.S.

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Mobile Customer Retention Games Omnichannel 223

Algopix

MARCH 25, 2024

Amidst this digital cacophony, Amazon stands tall as a titan of online retail, connecting millions of sellers with eager shoppers worldwide. This is where Amazon Enhanced Brand Content (EBC) emerges as a game-changer, offering sellers a powerful tool to amplify their brand presence and captivate potential customers.

eCommerce 117

eCommerce eCommerce Platforms Mobile Consumer 117

ecomdash

APRIL 2, 2019

Online shoppers love giveaways! It’s also an easy way for you to obtain more customers to add to your database for future email marketing. Giving your customers free shipping on selected items for Mother’s Day is an incentive for them to buy those items, and it’s an easy way to positively impact your sales. Final Thoughts.

Online Retail 74

Online Retail Marketing Gifts Shipping Costs 74

Retail TouchPoints

MAY 27, 2022

The 10 stores where associates received the mobile-delivered training saw a 26.2% Equally important, the associates gave positive feedback, saying the training improved their ability to recommend products to customers. increase in appliance sales compared to the 10 stores that didn’t use the app.

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Electronics Consumer Electronics Games Point of Sale 288

GetElastic

NOVEMBER 11, 2019

the world’s biggest retail event, three times larger than Cyber Monday 2018, which at $7.9 billion was a new US record for online sales in a single day. [2]. Customers from around the world can shop on Alibaba Group websites and retailers worldwide are jumping on the 11.11 This makes 11.11 billion (US$30.8 billion (US$30.8

Online Retail 100

Online Retail Merchant Services Payment Services Retail 100

Retail TouchPoints

FEBRUARY 12, 2024

With shoppers handing over personal and credit card information without batting an eyelash to online retailers, cybercriminals are presented with the perfect opportunity to strike. In addition to managing a global customer success portfolio, Vishnubhotla established high-value strategic partnerships.

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Retail TouchPoints

AUGUST 25, 2021

If retailers think online shopping in 2021 is about the simple exchange of goods for money, they’re doing it wrong. If they aren’t delivering a connected and engaging customer journey, they’re not going to keep pace with the competition and they’ll quickly fall into obscurity. From Monolith to Microservices.

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Payment Services Retail Multi-channel Payments 264

Wiser

DECEMBER 18, 2023

This critical metric, reliant on online product visibility and positioning, holds significant sway over brand awareness, customer preference, and ultimately, sales performance. However, the dynamic nature of eCommerce platforms presents retailers with various challenges. Why is DSOS critical for online retailers?

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Online Retail Information Improvements Management 139

Retail TouchPoints

NOVEMBER 15, 2023

For example, with augmented reality glasses, retailers will personalize recommendations, similar to how we experience targeted online advertisements; shoppers will be able to pay for goods simply by looking at them; and much more. AR glasses also offer personalized customization beyond previous purchases.

Payment Services 277

Payment Services Retail Mobile Payments Recommendation 277

Retail TouchPoints

OCTOBER 6, 2022

The Mastercard SpendingPulse measures in-store and online retail sales across all forms of payment, providing a wealth of insights to help merchants refine and optimize their holiday strategies. How Farfetch Boosted Customer Satisfaction 25% with Customer-Centric AI.

Shipping Costs 282

Shipping Costs Payment Services Merchant Services Payments 282

Retail TouchPoints

DECEMBER 17, 2021

Despite the recent growth in mobile shopping, desktop still accounts for 32% of all ecommerce traffic, according to SaleCycle. The new Klarna browser extension caters to these shoppers through the creation of one-time virtual Visa cards that enable consumers to securely shop with Klarna at all of their favorite online retailers.

Merchant Services 269

Merchant Services Shopping Carts Gifts Mobile 269

Retail TouchPoints

JULY 23, 2021

However, the reality is that being online is a key opportunity to seek out new and loyal customers; to connect and form relationships with them quickly. Tips to Optimize Your Online Shop’s Presence. Being online is more than setting up a website. You can also showcase customer reviews, unboxing videos and more.

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Fashion eCommerce eCommerce Platforms Social Media 264

ROI Revolution

JUNE 7, 2018

Less than 1% of overall glasses sales were online. So how were they able to take a brick-and-mortar industry, and convert it into an online powerhouse? The answer is simple… customer experience. From the beginning, they invested heavily in customer service. You need to engage your consumer on a human level.

Mobile 100

Mobile Shipping Costs Multi-channel Presentation 100

Retail TouchPoints

JANUARY 18, 2023

Following two lockdown-induced boom years, online retailers that were once investor and media darlings – Peloton , Stitch Fix , Rent the Runway , Poshmark , to name just a few — are now struggling for survival. For one of our customers, we’ve seen cost per impression go up 55% in the last two years.

eCommerce 273

eCommerce B2C Online Retail B2B 273

Retail TouchPoints

JANUARY 27, 2021

However, a question mark still hangs over where they spent their money, as research showed that since the beginning of the pandemic, 49% of shoppers have been purchasing more online. And in the ecommerce world, that can only mean one thing: online retail giants such as Amazon continue to dominate the market.

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Retail Social Media Channel Multichannel 279