Retail TouchPoints

MAY 3, 2023

We believe our stores provide the very best presentation of our brands and are our highest source of new customer acquisition. Collectively, the new stores are expected to contribute about $40 million in sales this year. Nearly 70% of children’s apparel is purchased in stores,” said Casey on the call. “We

Presentation 221

Presentation Multi-channel Specialty Retailers Omnichannel 221

Retail TouchPoints

JUNE 12, 2023

Parfums Christian Dior , the perfumery and cosmetics division of LVMH Group ’s Christian Dior, has debuted a live online consultation service for its beauty customers. The new offering allows customers to “try on” makeup virtually with AR while getting live advice from a Dior salesperson, using tech from virtual try-on solution Perfect Corp.

Customer 281

Customer Omnichannel Presentation eCommerce 281

Elsner

APRIL 23, 2020

With the increasing pace of smartphone penetration in the market, the best way to draw customers is to get your business to their fingertips. That’s when the eCommerce market biggies started to launch their mobile apps. million mobile users are accessing the Amazon app monthly. Shoppers Love Mobile Apps. Let’s dive in.

Mobile 90

Mobile eCommerce Customer Payment Services 90

Groove

APRIL 16, 2024

A user-friendly interface and plenty of customization options are two of the big reasons why Shopify has reached its current level of popularity. Depending on the plan you choose, Shopify offers a wide range of features and apps designed to help you build your eCommerce store and attract customers.

BigCommerce 364

BigCommerce Magento Multi-channel Shopify 364

lateshipment

SEPTEMBER 4, 2020

While your company’s products and sales efforts will ultimately be most directly responsible for generating and maintaining business, the on-site experience you provide also plays a key role in attracting and intriguing customers. Here's What You Need to Do to Piece Together a Better On-Site eCommerce Customer Experience.

Customer Experience 219

Customer Experience Improvements eCommerce Customer 219

Retail TouchPoints

APRIL 11, 2024

For the most part, retailers have deployed AI to tackle low-hanging fruit such as automated customer service chatbots, personalized content for one-to-one marketing campaigns and improved store and inventory analytics. That will happen this year. Those early use cases make sense because they deliver immediate results.

Retail 257

Retail Mobile Consumer Operations 257

GetElastic

FEBRUARY 8, 2019

It’s projected that by 2021, mobile will account for 54% of total ecommerce sales. Mobile commerce has enhanced the shopping experience for consumers worldwide by making online transactions quick, convenient and smooth. Why optimize for mobile commerce? 6 ways to optimize mobile commerce: 1.

Mobile 167

Mobile Web Design Omnichannel Shipping Costs 167

Salsify

FEBRUARY 23, 2023

With digital experiences becoming a major deciding factor — even for in-store shoppers — customer loyalty is tied to how well a brand presents itself online through a variety of touch points. It’s never been more important to highlight product quality online.

Mobile 148

Mobile Customer Loyalty Consumer Presentation 148

Retail TouchPoints

JUNE 4, 2020

Accelerating previously planned technology investments, Tractor Supply has launched its first mobile app and a redesigned e-Commerce site in order to meet the needs of customers relying more on digital devices since the beginning of the pandemic. Tractor Supply Presents Sunny Q2 Outlook.

Supplies 152

Supplies Mobile eCommerce Technology 152

Retail TouchPoints

MARCH 1, 2024

The retailer “will be removing physical media and updating our mobile, digital imaging, computing, tablets and smart home departments,” said Barry. Barry noted that Best Buy’s wealth of first-party customer data gives it an advantage in its personalization efforts, particularly with its mobile app. “We

POS 251

POS Omnichannel Mobile Improvements 251

Retail TouchPoints

DECEMBER 30, 2021

However, by understanding how fraudsters target different age groups, merchants can tailor their fraud prevention programs to fit the risk profiles for their customer demographics. This approach can reduce fraud losses and improve the shopping experience for good customers. K eep bots out of your customers’ accounts and checkout.

Merchant Services 256

Merchant Services Customer Payment Services Social Media 256

Retail TouchPoints

OCTOBER 22, 2021

However, if you have no idea what design and functionality will keep visitors on your site and help them become your customers, it’s better not to start. Present your home page as a showcase. Fast checkout process : Ensure that your customers have the opportunity to place an order without complicated registration quickly.

Payment Services 228

Payment Services eCommerce Customer Web Design 228

Retail TouchPoints

APRIL 22, 2021

If you work in online retail, you’re likely aware of an inconvenient paradox: App users are more valuable than non-app customers. No marketer or developer sets out to anger their potential customers, however, that’s exactly what’s happening when we try to force an app download on a user. Requiring app downloads causes frustration.

Download 208

Download Customer Mobile Presentation 208

Optimizely

FEBRUARY 21, 2017

Customers who shop on mobile do so with a different mindset than they do on any other channel. Research has shown that shoppers increasingly use mobile for early-stage browsing and discovery, then will switch to a different device to actually complete the purchase. by not immediately trying to push a purchase).

Mobile 150

Mobile Retail Social Media Presentation 150

GetElastic

OCTOBER 31, 2019

We thought it was high time for an update, because nothing’s more terrifying in 2019 than mobile checkout abandonment. Don’t let any of these bone chilling boners haunt your mobile commerce site! Want your customer to ghost you? Ideally, Guest Checkout is presented before Sign In. Checkout choke-out. Call to abandonment.

Mobile 117

Mobile Merchant Services Payment Services Payments 117

RTP blog

MAY 19, 2017

When Millennial consumers go shopping, they do so armed with mobile devices. As a result, mobile devices are becoming a primary interaction, recommendation and knowledge interface for shoppers inside the store. This presents an opportunity to enhance the in-store shopping experience, and in doing so, drive loyalty and sales.

Mobile 150

Mobile Consumer Payment Services Retail 150

Retail TouchPoints

MAY 4, 2023

Simple ambient experiences let customers be more present with family and friends — they don’t need to be distracted by checking for delivery updates on their mobile apps,” said Mark Yoshitake, GM and Director of Alexa Skills at Amazon in a statement. It’s yet another example of how Alexa is helping make customers’ lives easier.”

Presentation 271

Presentation Mobile Customer Customer Experience 271

Retail TouchPoints

FEBRUARY 2, 2024

Tapping into Gen AI to Improve Online Shopping Trained on Amazon’s product catalog as well as information from across the web, Rufus can answer customer questions on a variety of shopping needs and products, provide comparisons and make recommendations, all within a conversational context. customers in the Amazon mobile app.

Mobile 224

Mobile Recommendation Technology Customer Experience 224

Fabric Blog

DECEMBER 23, 2020

Editor’s Note: This article was inspired by a PRD and mobile app strategy our team created for one of the world’s largest omnichannel fashion retailers.

Mobile 98

Mobile Customer Retention Fashion Omnichannel 98

Retail TouchPoints

JANUARY 24, 2024

Despite expectations of a modest economic downturn, this period presents an opportunity for businesses to optimize their operations, improve marketing strategies and enhance their technological infrastructure. Additionally, maintaining ethical data usage and ensuring customer privacy will be vital in these AI deployments.

B2B 212

B2B eCommerce BigCommerce Omnichannel 212

lateshipment

SEPTEMBER 4, 2020

While your company’s products and sales efforts will ultimately be most directly responsible for generating and maintaining business, the on-site experience you provide also plays a key role in attracting and intriguing customers. Here's What You Need to Do to Piece Together Better On-Site eCommerce Customer Experience.

Customer Experience 130

Customer Experience Improvements eCommerce Customer 130

Retail TouchPoints

MARCH 28, 2024

To overcome the challenges that congestion presents, last mile logistics companies are exploring a variety of operational innovations, many of which involve leveraging the latest advances in technology. They can set times based on traffic data as well as the availability of customers. Anar Mammadov is the CEO of Senpex Technology.

Technology 249

Technology Presentation Travel Operations 249

Groove

MARCH 6, 2024

It allows users to effectively collect and organize customer data for easier, more streamlined segmentation. Klaviyo enables the creation of targeted, fully personalized campaigns that support stronger customer-brand relationships. Easily track mobile performance, overall ROI, and more.

Social Media 370

Social Media Customer Data Shopify Magento 370

Retail TouchPoints

JANUARY 18, 2024

The rumor that every NRF speaker was contractually obligated to mention artificial intelligence (AI) at least once per presentation is definitely untrue, but you’d be forgiven for thinking that was the case because AI worked its way into almost every conversation and presentation at the 2024 NRF Big Show.

Merchant Services 265

Merchant Services Retail Definition Technology 265

Retail TouchPoints

OCTOBER 24, 2022

The solution, which is powered by Cloud4Wi , presents customers with an onboarding portal when they connect to any store’s guest WiFi network. Customers share their details, such as full name, email address and phone number, all of which is synced with the RaiaDrogasil’s Salesforce-based CRM platform.

Presentation 164

Presentation Mobile Customer Marketing 164

RTP blog

AUGUST 13, 2018

Dads Love Mobile With video consumption on mobile accelerating, mobile video ads present an opportunity for brands to connect with dads at every step of the purchase process. In fact, one-third of the men surveyed in our study noted they plan to watch mobile videos for shopping advice.

Mobile 150

Mobile Games Supplies Travel 150

Steve Dennis

NOVEMBER 9, 2017

It’s no secret that mobile is becoming increasingly important in consumers’ shopping journeys. And of course when we say “digital,” often we mean mobile. In fact, for many retailers, mobile is becoming the front door to the store. It would appear that there is no going back in the move to mobile.

Mobile 96

Mobile Gifts Download Presentation 96

Sailthru

SEPTEMBER 3, 2019

Mobile marketing is an important aspect of every marketing plan (or at least it should be.) Geolocation uses mobile devices built in GPS to accurately show where the device, and the user of the device, are located. It can be used for presenting ads, relevant content, promotions, or coupons. Search results based on location.

Mobile 98

Mobile Marketing Shopping Carts Presentation 98

SellBrite

JANUARY 17, 2018

But in recent years, buyers are getting even more flexibility and accessibility with online shopping—thanks to the rise of mobile shopping. Mobile commerce is growing in popularity as technology improves. To help sellers prep for “m-commerce” in the coming year, this guide will walk through how much mobile shopping has grown.

Merchant Services 145

Merchant Services Mobile Social Media Payment Services 145

RTP blog

NOVEMBER 10, 2017

The need to encourage customers to return to the store, rather than shop online, is a growing problem — because how easy is it to click a button, enter your credit card numbers and just wait for the package to be delivered right to your doorstep? It provides a real-time view of the customer experience. Talk about convenience.

Customer Experience 150

Customer Experience Technology Customer Mobile 150

Retail TouchPoints

JULY 5, 2023

As the online payments industry continues to evolve, new digital wallet solutions, such as mobile payment apps and e-wallet platforms, are becoming increasingly popular and reshaping the way consumers transact. 4 Pros of Digital Wallets Some of the advantages of digital wallet payment options include: 1.

Merchant Services 258

Merchant Services Payment Services Payments Retail 258

GetElastic

MAY 14, 2020

For the stores allowed to remain open during this pandemic, queues have only become more painful, with customers facing lineups to get in and to check out. While consumers are arguably more tolerant of slow lines under present conditions, physical distancing poses more checkout challenges. Mobile self-checkout: a promising solution.

Mobile 113

Mobile Merchant Services Payment Services POS 113

Retail TouchPoints

AUGUST 1, 2022

7 For All Mankind is helping customers in Brazil find their perfect fit through the adoption of AI sizing technology that the denim brand hopes will boost sales and drive down return rates, while promoting less waste in the apparel industry. Only properly fitting products are presented to the shopper for purchase. “By

Document 221

Document Apparel Presentation Technology 221

Retail TouchPoints

MARCH 3, 2022

Convenience store chain Casey’s General Stores has partnered with GetUpside to offer cash back promotions to its customers, beginning with their fuel purchases and expanding to in-store and restaurant purchases in the coming months. . presenting users with personalized offers based on their transaction history.

Arts 210

Arts Customer Loyalty Download Presentation 210

Retail TouchPoints

DECEMBER 26, 2023

In essence, poor visual representation can lead to a sharp drop in customer loyalty among baby boomers, putting retailers at risk of losing a substantial portion of this market segment. The study reveals that 66% of this generation is more likely to purchase a product when the images present it in a context that aligns with their tastes.

eCommerce 219

eCommerce Customer Loyalty Mobile Consumer 219

Retail TouchPoints

SEPTEMBER 14, 2023

Pinterest unveiled a suite of new features for its users as well as new advertising formats at its Pinterest Presents event Sept. 13, all designed to make the platform even more interactive, personalized and, most important, shoppable. “We

Merchant Services 236

Merchant Services Mobile Events Presentation 236

Kibo

OCTOBER 27, 2022

Retailers now have multiple channels to interact with customers, such as online stores, mobile apps, customer service, buy online, pick up in store/curbside, and buy online, ship from store/distribution centers (DCs) scenarios. Benefits of Real-Time Inventory Visibility. 1 Key Benefits of Real-Time Inventory Visibility.

Customer Experience 90

Customer Experience Improvements Customer Shipping Costs 90