Retail TouchPoints

DECEMBER 13, 2023

Despite the surge in online shopping, physical stores remain essential for retailers, providing a space for customers to interact with products and build deeper brand connections. A well-designed store can create a memorable brand experience that strengthens customer loyalty.

Retail 312

Retail Customer Loyalty Social Media POS 312

Retail TouchPoints

SEPTEMBER 11, 2023

Retailers have taken notice of this shift and are increasingly turning toward experiential retail to meet changing customer preferences. As the name implies, experiential retail initiatives aim to turn a transaction into an experience for the customer. The goal is to improve engagement, customer loyalty and the bottom line.

Technology 263

Technology Point of Sale Customer Experience Customer Loyalty 263

Retail TouchPoints

APRIL 3, 2024

Amazon is removing its cashierless Just Walk Out (JWO) technology from its Amazon Fresh supermarkets and will not deploy the solution in new locations scheduled to open later this year, according to multiple media reports. The company already had moved the JWO unit out of its retail group and into its AWS cloud computing division.

Gifts 293

Gifts Technology Retail Customer 293

Korona

SEPTEMBER 22, 2022

With the right location and merchandising, there is never a shortage of customers who are eager to find their favorite libations. Accordingly, one of the most important liquor store industry trends is using point of sale software that delivers actionable insights and reporting to make the most of your sales data.

POS 52

POS Point of Sale Small Business Retail Management 52

Ecommerce Platforms

JULY 9, 2022

With Shopify, you can build a comprehensive online shopping experience, complete with a custom checkout, a host of professional templates, and a range of payment options. The solution also allows business owners to access customer profiles, inventory management, and payment processing in the physical world, with the Shopify POS app.

POS 180

POS Shopify Payment Services Shipping Costs 180

Retail TouchPoints

APRIL 11, 2024

In a recent study sponsored by Nvidia, 69% of retailers that used AI in 2023 reported that it increased revenues, and 72% said it reduced operating costs. With these kinds of results, it is no wonder 81% of retail leaders feel an urgent need to deploy AI this year, according to a Google report. That will happen this year.

Retail 289

Retail Mobile Consumer Operations 289

FastSpring

NOVEMBER 2, 2023

1ClickPay, Trial Hopping Prevention, and Offers API are designed to boost your conversion rates and increase customer lifetime value. Offers API Offers API is a revenue catalyst that enables businesses to maximize revenue at every customer interaction. Take a look at our reporting features here. Want to implement Offers API?

Subscription 148

Subscription Payments Payment Services Document 148

Retail TouchPoints

JUNE 25, 2021

Retailers have innovated at unparalleled speeds over the past year to meet customers’ needs. The Verizon 5G Business Report examined the overall application development as well as the major growth areas for 5G adoption in retail, sports/entertainment/media, manufacturing and government/public sector. Redefining the Customer Experience.

Customer 135

Customer Retail Customer Experience Technology 135

Ecommerce Platforms

APRIL 20, 2022

These tools can both support business leaders in taking payments offline, building relationships with customers, and even building an online presence. Both solutions provide a range of POS features, as well as tools for building your own online store, strengthening customer relationships, managing team members and more. Go to the top.

POS 211

POS Shopify Payment Services Merchant Services 211

Retail TouchPoints

JULY 12, 2023

That’s worrying in an increasingly competitive environment where customer engagement and user experience are becoming more important than ever. Technology — specifically edge computing — provides the foundation for a better customer experience, real-time inventory management, enhanced security and loss prevention and in-store analytics.

Payment Services 245

Payment Services Retail Point of Sale Supplies 245

Ecommerce Platforms

AUGUST 29, 2022

The best loyalty apps for Shopify are an excellent way for business leaders to improve the lifetime value of their customers. After all, returning customers are one of the most important assets an ecommerce company can have. Shopify apps can help with everything from SEO to email marketing, and customer service.

Shopify 210

Shopify Customer Merchant Services Shipping Costs 210

Retail TouchPoints

FEBRUARY 27, 2024

With this evolution into digital sales and the increased use of data mining, retailers are facing unprecedented challenges in digital security. Cyberattacks and network outages can disrupt operations and erode customer loyalty. A study by IBM Security found that the average cost of a data breach in 2023 was $4.24

Payment Services 277

Payment Services Retail POS Operations 277

Retail TouchPoints

JUNE 4, 2021

A Capgemini report , COVID-19 and the Age of the Contactless Customer Experience , noted that “the trend towards touchless interactions is reflected strongly in retail spending patterns over the course of the pandemic.” The report cited data from the U.S. increase in sales during the same period.

Payment Services 167

Payment Services Payments Small Business Retail Technology 167

iVend

AUGUST 6, 2023

Reporting has always been important in retail – understanding sales tracking figures, inventory levels and the impact of marketing for example. But in today’s highly competitive, demanding retail world, the weekly or even end of day sales tracking reports that sufficed in the past just don’t cut it any more.

POS 81

POS Point of Sale Retail Multi-channel 81

Retail TouchPoints

APRIL 12, 2024

It’s rare that sales tax issues make the news, and when they do, it’s generally not great for the seller. Earlier this year, things held to form when media in Massachusetts reported a sales tax calculation error on the Walgreens ecommerce website. The Moral of the Story Accurately applying sales tax is incredibly important.

Food and Beverages 238

Food and Beverages Payment Services Shipping Costs Travel 238

Retail TouchPoints

APRIL 30, 2024

The retail technology revolution has brought forth many new innovations such as palm scanning and AI chatbots over the last few years, all of which have sought to meet the same goal: improving the customer experience. As for concertgoers at these same venues, over half of U.S.

Retail 222

Retail Clothing Events Games 222

Omnisend

JANUARY 8, 2024

Reading Time: 8 minutes A common misconception about repeat customers is that they only respond to crazy discounts. While providing discounts is an effective strategy to encourage returning customers, it’s neither the only nor the best way. Use Omnisend’s powerful email and SMS marketing to create a superior customer experience.

Customer 88

Customer Customer Retention Social Media X-cart 88

Retail TouchPoints

MARCH 1, 2024

‘Increasingly Personalized, Highly Relevant and Motivational Content’ Noting that Best Buy can attribute “roughly 90% of our revenue to known customers,” Barry explained how the retailer would use its loyalty program to elevate personalization.

POS 278

POS Omnichannel Mobile Improvements 278

Retail TouchPoints

MARCH 11, 2021

The dramatic increase in ecommerce volume triggered by the pandemic increased many retailers’ topline revenues, but many are finding it difficult to contain the costs of new types of order fulfillment such as BOPIS, ship-from-store and curbside pickup, according to a report from Incisiv , commissioned by Manhattan Associates Inc.

Fulfillment 321

Fulfillment Order Fulfillment Shipping Costs Social Media 321

Retail TouchPoints

AUGUST 11, 2023

Business leaders need to know when it’s appropriate to ask customers for tips, and how much, or risk alienating customers who are fed up with the constant nudging. They report higher rates of feeling manipulated into tipping more than they intended, being pressured to tip for poor service and being asked for tips too often.

Consumer 233

Consumer Payment Services Point of Sale POS 233

Retail TouchPoints

SEPTEMBER 12, 2023

It might have been the worst-kept secret in retail, but after months of unconfirmed reports , behind-the-scenes testing and tales from the front lines , TikTok has finally, formally launched its new ecommerce offering — TikTok Shop. Previously, TikTok had only shared the availability of FBT in the U.K. ; Photo courtesy of TikTok)

Merchant Services 277

Merchant Services Payment Services Multi-channel Shopify 277

BigCommerce

SEPTEMBER 12, 2017

Get this entire report in a PDF version for further reading, research and action. Get your free comprehensive omnichannel report now. A 2017 point-of-sale solutions survey of 1,164 U.S. Effectively targeting a ready-to-buy audience requires solid data and statistics on your customers. Free Download. 53% of U.S.

eCommerce 420

eCommerce Beauty and Health Social Media Customer 420

Retail TouchPoints

JANUARY 8, 2024

We’ve also witnessed an increase in retail earnings reports that cite shrink and organized retail crime (ORC) as the cause for reduced profitability compared to previous quarters. reported ecommerce fraud and loss as a growing concern, while 48.5% Just last year, in the National Retail Security Survey, retailers reported $112.1

Recommendation 258

Recommendation Omnichannel Shipping Costs eCommerce 258

Korona

JUNE 16, 2022

Their business has taken off with the help of KORONA POS, which they’ve used since they opened their doors to customers. We sat down with Anna to see what she likes most about using the best cloud-based point of sale in the industry. Customer Support. Customer Management. Seasonal Reports .

POS 98

POS Food and Beverages Customer Small Business Retail 98

Ecommerce Platforms

SEPTEMBER 1, 2022

Finding a Point of Sale system that’s both affordable and feature rich is a crucial task. A Point of Sale system, or POS, is the solution you use to process payments, manage business functionality, and even track insights in a brick-and-mortar environment. You’ll need to ensure your transactions always stay secure.

POS 197

POS Payment Services lightspeed Payments 197

RTP blog

APRIL 30, 2018

Harnessing voice technology is one of the leading ways today’s brands can truly deliver a more seamless customer experience tomorrow. These technologies have the power to provide data and insights around customer behaviors that retailers otherwise wouldn’t have easy access to. So where does the retail customer experience fit in?

Customer Experience 170

Customer Experience Customer Retail Technology 170

Retail TouchPoints

AUGUST 3, 2022

Also known as a point-of-sale loan, BNPL splits a purchase into multiple equal payments, with the first payment usually due at checkout and subsequent payments billed to a credit or debit card. The service is so popular, even Apple and Stripe — both of which have many millions of customers apiece — are getting into the game.

Payment Services 275

Payment Services PayPal Electronics Games 275

iVend

JANUARY 12, 2020

New York, January 8, 2020 – iVend Retail, an integrated omnichannel platform for retail and hospitality chains by developer CitiXsys, has been named a Top Performer for the third year in a row in the Point of Sale Software (POS) category for the Winter 2020 Customer Success Report published by FeaturedCustomers.

POS 56

POS B2B Point of Sale Retail 56

Wiser

APRIL 9, 2024

We’re often asked to describe, step by step, how CPG customers utilize Wiser’s platform to overcome sales challenges both at the corporate level and within the store environment. This process not only helps in maintaining sales figures but also enhances brand loyalty and customer satisfaction through consistent product availability.

Retail 78

Retail POS Point of Sale Management 78

Retail TouchPoints

SEPTEMBER 6, 2023

Under this model, a customer signs up for a subscription service, typically as part of a free trial offer. The customer is then charged on an ongoing basis unless they explicitly cancel the service in question. If retailers fail to meet these demands, they risk losing customers to brands that provide efficient, concierge-like services.

Merchant Services 278

Merchant Services Payment Services Subscription Consumer 278

Retail TouchPoints

JULY 20, 2023

When members of the restaurant’s loyalty program hover their palm over the reader, associates can pull up their MyPanera account information, greet the guest by name and provide a customized experience, including palm-based payment. AWS also has used Whole Foods as a proving ground for other services, such as its supply chain solution.

Payment Services 245

Payment Services Food and Beverages Customer Experience Technology 245

RTP blog

MARCH 2, 2018

By Paul Millette, Carousel Industries For arguably anyone in retail, the conversation of “delivering the ultimate customer experience” is as prolific as discussions about inventory management, supply chain operations and P&L statements. 1 driver in bolstering the customer experience. 1 driver in bolstering the customer experience.

Customer Experience 150

Customer Experience Customer Supplies Point of Sale 150

Retail TouchPoints

MAY 27, 2022

increase in appliance sales compared to the 10 stores that didn’t use the app. Equally important, the associates gave positive feedback, saying the training improved their ability to recommend products to customers. Reports show strong employee engagement and a 93% improvement in product knowledge, said Vrålstad.

Electronics 288

Electronics Consumer Electronics Games Point of Sale 288

iVend

JANUARY 12, 2020

New York, January 8, 2020 – iVend Retail, an integrated omnichannel platform for retail and hospitality chains by developer CitiXsys, has been named a Top Performer for the third year in a row in the Point of Sale Software (POS) category for the Winter 2020 Customer Success Report published by FeaturedCustomers.

POS 52

POS B2B Point of Sale Retail 52

iVend

JANUARY 12, 2020

New York, January 8, 2020 – iVend Retail, an integrated omnichannel platform for retail and hospitality chains by developer CitiXsys, has been named a Top Performer for the third year in a row in the Point of Sale Software (POS) category for the Winter 2020 Customer Success Report published by FeaturedCustomers.

POS 52

POS B2B Point of Sale Retail 52

iVend

JANUARY 12, 2020

New York, January 8, 2020 – iVend Retail, an integrated omnichannel platform for retail and hospitality chains by developer CitiXsys, has been named a Top Performer for the third year in a row in the Point of Sale Software (POS) category for the Winter 2020 Customer Success Report published by FeaturedCustomers.

POS 52

POS B2B Point of Sale Retail 52

Ecommerce Platforms

APRIL 29, 2022

Clover POS is a leading point-of-sale system specifically targeted at small and mid-sized businesses, though there are enterprise plans available, and specialist tools for different companies. When buying a point of sale solution, there are two main areas you’ll need to focus on: the software and the hardware.

POS 209

POS Merchant Services Shopify Payment Services 209