Retail TouchPoints

JUNE 27, 2022

Retailers need to readjust their strategies business-wide as they prepare to meet empowered customers who have more choices than ever in a tough economy that’s giving them more reasons than ever to seek out the best price — wherever it may be. The result? Marketplaces Forcing Retailers to Get Unique.

Shipping Costs 263

Shipping Costs Omnichannel Customer Retention Retail 263

Retail TouchPoints

JULY 20, 2022

In this new landscape, the shipping experience has become more important to a brand’s bottom line — and reputation — than ever before. Here are three ways SMBs can deliver a more personalized shipping experience to build a happier, more loyal customer base. Explore options for personalization beyond delivery speed.

Shipping Costs 333

Shipping Costs Shipping Merchant Services Payment Services 333

lateshipment

MAY 15, 2023

You might have some of the best products that are also the customers’ need of the hour. You are confident of making a sale but somehow the customer who has passed through stages of funnels doesn’t become your customer. Stay tuned to learn more about shipping policies and the role they play in your business.

eCommerce 130

eCommerce Shipping Costs Shipping Merchant Services 130

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

Shipping Costs 249

Shipping Costs Improvements Live Chat Retail 249

ChannelAdvisor

OCTOBER 19, 2023

You can have a great product, but if you can’t get it to the customer free of cost or within two days, you have a great product without any takers. In 2023, customers expect nothing less than free and fast shipping. With Amazon doubling down on making one-day deliveries possible, customer expectations will only go up.

Shipping Costs 52

Shipping Costs Shipping eCommerce Merchant Services 52

ChannelAdvisor

OCTOBER 19, 2023

You can have a great product, but if you can’t get it to the customer free of cost or within two days, you have a great product without any takers. In 2023, customers expect nothing less than free and fast shipping. With Amazon doubling down on making one-day deliveries possible, customer expectations will only go up.

Shipping Costs 52

Shipping Costs Shipping eCommerce Merchant Services 52

Retail TouchPoints

FEBRUARY 18, 2022

95% of Executives Want to Prioritize Cost Optimization. Last year, cost optimization didn’t even make it into the top three investment priorities of ecommerce executives, but in this year’s survey it ranked at #1, with 95% of respondents calling it a priority and 61% giving it high priority status.

eCommerce 299

eCommerce Shipping Costs Channel Operations 299

Retail TouchPoints

JULY 5, 2022

Whether that “New Normal” has arrived yet is open to debate, but a recent study from Publicis Sapient and Salesforce indicates that new headwinds — in the form of inflationary and inventory pressures — have shifted retail leaders’ focus once again, this time toward profitability. . UK, Germany and Australia.

Shipping Costs 313

Shipping Costs eCommerce Retail Merchant Services 313

lateshipment

JULY 10, 2020

Companies should familiarize themselves with the policies of major carriers and third-party insurance providers to find the shipping insurance that covers needs at the lowest possible cost. That way, you’ll be best positioned to get the most out of your shipping insurance. . Shipping Insurance Overview: Major Shipping Carriers.

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Shipping Costs Shipping Document eCommerce 211

Retail TouchPoints

SEPTEMBER 25, 2023

Goldsby, who discussed supply chain issues with Retail TouchPoints in May 2022 , shared his thoughts on ways the industry can make supply chains both more reliable and cost-effective moving forward. What happens as you elevate that service level, to 85% or 95% or 100% , is that the [cost] curve starts to skyrocket — it becomes exponential.

Supplies 306

Supplies Shipping Costs Fulfillment Customer Experience 306

Retail TouchPoints

OCTOBER 12, 2022

Inflation, the war in Ukraine and other global concerns have put a damper on many shoppers’ sustainability demands —leaving just 18% of the population identifying as Eco Actives, consumers for whom reducing their waste remains a firm habit, according to Kantar’s Who Cares, Who Does 2022 study. Offer a better value.

Shipping Costs 254

Shipping Costs Supplies Article Consumer 254

Ecommerce Platforms

MAY 15, 2023

In today’s Shippo review, we’re taking a behind-the-scenes look at a popular shipping and fulfillment service for today’s growing ecommerce market. Created to give every merchant access to the tools and technologies they need to deliver amazing service, Shippo serves more than 100,000 customers worldwide.

Merchant Services 104

Merchant Services Shipping Costs Shipping Live Chat 104

Smile.io

SEPTEMBER 19, 2023

In the ever-evolving landscape of ecommerce, building a profitable pricing strategy is like orchestrating a symphony that can significantly impact your success. Nowhere is this more evident than on popular online marketplaces, where the art of pricing can make or break your business. Shoppers trust Amazon for convenience and variety.

Shipping Costs 83

Shipping Costs Merchant Services Arts Shopify 83

Retail TouchPoints

APRIL 26, 2024

Studies indicate that consumers are willing to put their money where their mouth is, with products that make environmental, social and governance-related claims seeing disproportionate growth over products that don’t make such claims, achieving a 1.7 Its staff takes pride in the ability to inform customers about various packaging options.

Consumer 162

Consumer Shipping Costs Shipping Supplies 162

lateshipment

JANUARY 23, 2020

As a retailer who ships to your customers, have you struggled to decode which carrier is the best for your business? When it comes to choosing between carriers, there are a number of critical factors to keep in mind, such as shipping rates, services, and overall value. What about USPS, you ask? As a result, it contracts U.S.

Shipping Costs 251

Shipping Costs Shipping Operations Games 251

Retail TouchPoints

APRIL 3, 2024

Consumer Study , 85% of consumers check a company’s returns policy before even making a purchase when shopping online, and 68% of U.S. consumers and retain repeat customers. Incentivizing exchanges or store credit can cater to different customer preferences, which is crucial seeing as the majority of shoppers want this flexibility.

Shipping Costs 216

Shipping Costs Shipping Labels Shipping Consumer 216

Retail TouchPoints

OCTOBER 11, 2022

Perry Ellis has rolled out expanded and secure pickup options for customers who use the company’s buy online, pick up anywhere services, through a partnership with alternative delivery platform Via.Delivery. noting multiple deliveries were stolen, according to a study from Safewise. porches in 2021, with 64.1%

Shipping Costs 263

Shipping Costs Shipping Fulfillment eCommerce 263

UpSellIt

JULY 24, 2020

To highlight the success of our partnership and demonstrate the efficacy of UpSellit’s solutions, our agencies came together to create a new case study. . This new case study examines the effectiveness of targeted incentives vs. reiteration in the context of an affiliate program. To read the full case study, click here.

Shipping Costs 141

Shipping Costs Shipping Conversion Optimization Presentation 141

UpSellIt

APRIL 14, 2021

Price sensitivity is a complex phenomenon that varies from person to person and is influenced by a variety of factors. Luckily, there are some excellent strategies that you can employ to convert price sensitive shoppers. Let’s take a closer look at what price sensitivity is and which strategies are right for you.

Shipping Costs 172

Shipping Costs Comparison Shopping Payment Services Shipping 172

Retail TouchPoints

MARCH 21, 2024

Fighting Subscription Fatigue as Consumers Shed Memberships As Prime has proven for years, getting customers into a paid membership program can pay off in spades for retailers. The leading reasons for those cancellations were that the value of the subscription wasn’t worth the cost and that it was too expensive.

Shipping Costs 267

Shipping Costs Subscription Consumer Games 267

Retail TouchPoints

NOVEMBER 4, 2021

Prices have been scaling throughout the entire year, and for the most part, consumers seem to be absorbing those costs. They’re taking these higher prices and factoring that into their purchasing, and instead prioritizing the acquisition of goods.”. Shortages and Sticker Shock Heighten Holiday Stress.

Shipping Costs 264

Shipping Costs Consumer Supplies Merchant Services 264

lateshipment

MARCH 15, 2021

So much that late deliveries tend to drive customers away. Read on further to know how much late deliveries can cost your business and how you can deal with them in order to spur customers to spend more on your brand! The Human Cost of Late Deliveries. Now put your customer in the same situation.

Shipping Costs 130

Shipping Costs Customer Retention Social Media Shipping 130

ESW

APRIL 8, 2024

Last mile delivery, the final stage of the logistics process from a distribution centre to the end customer, presents significant challenges for retailers. This crucial phase plays a pivotal role in shaping customer satisfaction, operational costs and overall business profitability.

Shipping Costs 78

Shipping Costs Merchant Services Operations Shipping 78

Kissmetrics

FEBRUARY 4, 2021

While online stores tend to have fewer expenses, e-commerce overhead can quickly add up. As a business owner, you should always be looking for ways to cut costs. Which costs can you forgo, and which do you need? Let’s look at the most effective ways to reduce your online store costs. Fixed Overhead Costs.

eCommerce 275

eCommerce Shipping Costs Payment Services Reference 275

Retail TouchPoints

MAY 10, 2023

While many brands try to shave pennies off transactional transportation costs, that won’t drive long-term success in retail locations. Technology Leads to Category Leadership Shipping technology has significantly improved in recent years and is now a massive determinant of CPG brand success.

Supplies 273

Supplies Technology Shipping Costs Food and Beverages 273

lateshipment

JULY 17, 2020

It often has to do with the price: they simply want a sweeter deal. You can entice them back by sending them a coupon or discount via re-targeting – either through the email address they left, or via social media. Visitors who make it to case studies or reviews are more likely to eventually buy your product. Think Ahead.

Customer 237

Customer Shipping Costs eCommerce Customer Retention 237

Omnisend

AUGUST 25, 2023

It enhances customer engagement and contributes to boosting conversion rates. Welcome message Product announcement Collection launch announcement Flash sale announcement Free shipping promo [B-WEAR!] Source Free shipping promo SMS is a powerful incentive that resonates with customers’ desire for added value.

Shipping Costs 78

Shipping Costs Shipping Marketing Information 78

Optimizely

NOVEMBER 22, 2018

People choose to shop with Amazon because of the competitive prices, wide selection of products, familiar (and trusted) brand name, and an impressive range of delivery options. You’ll never be able to compete with Amazon because all of this is incredibly expensive! Build trust with your customers in every interaction.

Customer Loyalty 246

Customer Loyalty Customer Shipping Costs eCommerce 246

Retail TouchPoints

MARCH 26, 2021

At a time when brand interactions bridge both digital and physical shopping, it is increasingly important for retailers to leverage technology to improve customer experiences and create value. Here are a few examples of how technology enhances customer experience and strengthens brand value.

Customer Experience 312

Customer Experience Technology Customer Fulfillment 312

Retail TouchPoints

OCTOBER 6, 2022

The Retail TouchPoints 2022 Retail Strategy & Planning (#RSP22) webinar series, now available on-demand, offered a wealth of tips and best practices across critical areas including pricing, location-based technology, inventory management and marketplaces. How Farfetch Boosted Customer Satisfaction 25% with Customer-Centric AI.

Shipping Costs 276

Shipping Costs Payment Services Merchant Services Payments 276

Retail TouchPoints

SEPTEMBER 30, 2020

Launching a successful premium loyalty program can be a matter of finding the right pitch: 70% of shoppers who don’t belong to a program would join one if the benefits were valuable, according to a study by Clarus Commerce. It’s easy for customers to find the best price and availability of the product they’re interested in.

Customer 264

Customer Shipping Costs Shipping Consumer 264

Retail TouchPoints

NOVEMBER 3, 2021

“Retailers had wanted to do this before as a way to save on labor costs.”. Buzek, who has studied and quantified retail technology for decades, shared the top 10 contactless trends to watch for in the coming months and years. He noted that retailers offering a pickup locker option have 25% more satisfied customers.

Payment Services 360

Payment Services Shipping Costs Electronics Fulfillment 360

ESW

JULY 6, 2023

But as retailers and brands with DTC ecommerce channels know, meeting online customer expectations in an Amazon-dominated environment is challenging to say the least. It’s another to develop strategies and procedures that meet customer expectations without damaging revenue and profits. billion in sales in Q3 2020.” Amazon set the bar.

eCommerce 139

eCommerce Payment Services Customer Shipping Costs 139

Ecommerce Platforms

FEBRUARY 26, 2023

Building a sustainable, ethical business might not seem like the best way to increase your profits, but studies are beginning to demonstrate just how effective this strategy can be. In one report, researchers found 78% of customers say they’re more likely to buy something with an environmentally-friendly label.

Shipping Costs 104

Shipping Costs Payment Services Shipping Subscription 104

Retail TouchPoints

JULY 20, 2020

While the latter may be true, excess inventory also has a silver lining of hidden pathways to optimizing excess inventory that lead straight to your bottom line through distribution in the off-price retail market. Viewing Off-Price As A Partner. The emergence of off-price retail has changed the industry landscape.

Shipping Costs 151

Shipping Costs Retail Fashion Customer Loyalty 151

Retail TouchPoints

MAY 2, 2022

According to a study by the Öko-Institut in Berlin, ecommerce overall results in significantly lower carbon emissions than brick-and-mortar retail sales, mostly thanks to savings in heating and electricity. But online purchases still have a significant environmental cost, even if it is lower than that of physical retail stores.

eCommerce 333

eCommerce Shipping Costs B2B Clothing 333

Retail TouchPoints

JULY 14, 2021

Plus, with dynamic pricing becoming more mainstream, changes in competitors’ prices are key data as well. RTP: So many CPG brands and suppliers are either testing or investing more in a DTC model, meaning they get to own all customer and sales data. RTP: Data sharing is a key recommendation that underlies this report.

Shipping Costs 264

Shipping Costs Omnichannel Channel Recommendation 264