Forrester eCommerce

APRIL 19, 2021

Even before the onset of the COVID-19 pandemic, consumers were already facing multiple financial challenges, and many were worried about their financial situation. The pandemic has impacted consumers’ finances further, with many lacking financial resilience and confidence in their financial future.

Financial Services 195

Financial Services Customer Consumer 195

SheerID

JANUARY 14, 2021

SheerID's new financial services solution will help firms verify thin-file applicants as well as other segments like teachers, military, and healthcare workers.

Financial Services 166

Financial Services Other Marketing 166

Forrester eCommerce

JANUARY 30, 2024

Understand the value that you can expect from an ESG data and analytics provider, learn how providers differ, and investigate options.

Marketing 417

Marketing Financial Services Supplies Management 417

Retail TouchPoints

DECEMBER 30, 2022

However, the recent busy shopping season means it’s a good time to remind ourselves that there is an ongoing battle to make sure that the payment card data of your customers remains secure. In the early days and now, criminals stole cardholder data from internet-connected point-of-sale (POS) systems to make their own fraudulent transactions.

Merchant Services 330

Merchant Services Payment Services Payments Consumer 330

Forrester eCommerce

AUGUST 17, 2023

Impact-Oriented Investors Are Waiting For A Reason To Take The Plunge Data from Forrester’s Financial Services Benchmark Recontact Survey, 2022, found that 15% of US online adult investors own sustainable investment products — a group we call “sustainable investors.” But wealth managers should also […]

Management 370

Management Financial Services Banking Customer 370

Forrester eCommerce

JULY 5, 2020

I recently had the pleasure to talk with Siew Choo So, Group Head Consumer Banking Technology and Big Data/AI at DBS, on how the bank has set up their enterprise data platform to enable a data driven organization. That session was part of Forrester’s APAC Financial Services Webcast Week 2020, and you can find the […].

Banking 281

Banking Financial Services Technology Consumer 281

Forrester eCommerce

FEBRUARY 6, 2019

If you were to ask me a year ago what I would point to as a best practice for data governance, my response would be to look at what financial services firms do to meet their regulatory requirements. Fast-forward to the age of GDPR and the new privacy mandates coming out of California (CCPA), and […].

Financial Services 320

Financial Services Management 320

Forrester eCommerce

FEBRUARY 6, 2019

If you were to ask me a year ago what I would point to as a best practice for data governance, my response would be to look at what financial services firms do to meat their regulatory requirements. Fast forward to the age of GDPR and the new privacy mandates coming out of California (CCPA). […].

Financial Services 286

Financial Services Management 286

Retail TouchPoints

MARCH 24, 2023

Is it data? At the core of the issue, though, is that I find it hard to see how brands could use Gap to amplify their own brand or data strategies since Gap is about Gap, not other brands ,” he said in comments shared with Retail TouchPoints. outside the CPG space) advertisers such as financial services or auto manufacturers.

Retail 295

Retail Multi-channel Financial Services Merchant Services 295

Retail TouchPoints

FEBRUARY 26, 2024

the past year was the most active to date for passing state-by-state data privacy laws. is weighing national data privacy and security regulation to help companies keep up with the patchwork of state laws. Companies’ use of consumer data should be helpful instead of harmful or untrustworthy. In the U.S., The tide is turning.

Improvements 317

Improvements Payment Services Consumer Banking 317

Retail TouchPoints

DECEMBER 22, 2021

The SaaS platform uses AI to support more than 400 brands in industries including retail, financial services, travel and restaurants. The creation of a unified consumer engagement and loyalty hub will extend the value of Mastercard’s network to deliver digital services for payments and beyond, according to a Dynamic Yield blog post.

Merchant Services 276

Merchant Services Payment Services Financial Services Travel 276

Forrester eCommerce

JUNE 25, 2019

Many organizations — particularly in North America — think that the EU’s General Data Protection Regulation (GDPR) doesn’t apply to them. On May 25, 2018, the day the GDPR went into effect, I happened to be in Canada doing an in-person workshop with a large financial services client.

Workshop 343

Workshop Financial Services Customer 343

Dynamic Yield

OCTOBER 26, 2018

PERSONALIZATION FOR FINANCIAL SERVICES Put personalization at the heart of the consumer experience With Dynamic Yield, leading financial services and insurance companies can now deliver personalized customer experiences at scale, across any channel.

Financial Services 28

Financial Services Channel Customer Experience Consumer 28

Retail TouchPoints

MARCH 4, 2024

As the data shows, the differentiator in those decisions could be the financing options retailers provide. Prior to joining Bread Financial he worked at MBNA/Bank of America, Barclays and Citi. In fact, seven in 10 consumers already use financing tools beyond bank-branded cards for their purchases.

Payment Services 289

Payment Services Consumer Small Business Retail Banking 289

Retail TouchPoints

MARCH 27, 2023

Additionally, with the customer behavior data generated from each transaction, businesses get deeper real-time insights into who their customers are and how they can better appeal to them. With all this friction taken out of payment processes, the buying process becomes quicker and easier for the consumer.

Payments 264

Payments Payment Services Financial Services Consumer 264

Retail TouchPoints

SEPTEMBER 17, 2022

It also noted that some BNPL providers don’t furnish data to major credit reporting companies, which can impact other lenders. Other notable data from the report includes: Late fees are becoming more common, with 10.5% The CFPB also found that BNPL usage has expanded to a wider range of retailers. in 2020; A total of 13.7% in 2020. “We

Payments 262

Payments Consumer Payment Services PayPal 262

Retail TouchPoints

JANUARY 24, 2023

The digital wallet will be managed by Early Warning Services (EWS) , the company that operates Zelle, but will operate separately from Zelle. The other four owners in the EWS/Zelle venture include Capital One Financial , PNC Financial Services Group , U.S. Bancorp and Truist Financial.

PayPal 305

PayPal Banking Merchant Services Payment Services 305

Retail TouchPoints

MAY 22, 2023

Marketers can overcome these blind spots through the use of various data-driven marketing strategies. Data-driven advertising methods, such as predictive analytics and real-time optimization, unlock the ability to craft ads that are more likely to resonate with your audience. Harness the power of machine learning.

Presentation 290

Presentation Consumer Financial Services Payment Services 290

Retail TouchPoints

APRIL 15, 2021

The solution provider also will build up its global product, customer success, risk intelligence and data science teams while expanding its development and engineering teams. In particular, Signifyd will accelerate its expansion in Latin America and continue its growth in EMEA.

Merchant Services 200

Merchant Services eCommerce Financial Services Payment Services 200

Retail TouchPoints

FEBRUARY 13, 2023

They are not only helping pinpoint suspicious activity in a sea of data but also providing the tools to explain what’s going on. While great for processing transactions, relational databases — despite their name — struggle with relational analysis as the number of connections, or “hops,” between data points mushrooms.

Merchant Services 289

Merchant Services Payment Services Technology eCommerce 289

Forrester eCommerce

JULY 25, 2018

Over the past few years, companies in all markets have embraced digital transformation, whether it is financial services finding new mechanisms to engage with customers or manufacturers adding sensors and other data collection components into their operational processes.

Financial Services 186

Financial Services Operations Other Customer 186

Retail TouchPoints

APRIL 10, 2023

Knowledge only becomes power when retailers put data into action, however. A progressive payment mindset requires utilizing regional payment data to diversify and optimize the checkout process. Regardless, knowing the statistical data means delivering on the promise of a customized and streamlined checkout experience.

Payment Services 264

Payment Services Merchant Services Payments eCommerce 264

Retail TouchPoints

FEBRUARY 16, 2023

Cameras are now able to acquire and deliver live data that enables machine learning algorithms to perform Presentation Attack Detection (PAD) to reliably detect and reject fakes. Banks are now able to offer next-level service through KYC (Know Your Customer) and enhance the banking experience for each customer at every touch point.

Payment Services 275

Payment Services Banking Customer Experience Technology 275

Retail TouchPoints

JULY 6, 2023

Recently, a financial services company announced plans to introduce new digital solutions to allow its corporate clients to better understand and manage their carbon footprint, including digital carbon tracking and offset solutions, and the expansion of its recycled plastic cards.

Customer Loyalty 272

Customer Loyalty Customer Retail Financial Services 272

Forrester eCommerce

SEPTEMBER 14, 2023

Open banking is imminent in the US, and banks must prepare now to be ready for the CFPB's Personal Financial Data Rights rule.

Banking 446

Banking Financial Services Management Customer 446

Retail TouchPoints

SEPTEMBER 6, 2022

Building this kind of omnichannel experience revolves around a combination of data analytics and mobile devices. Maran Nalluswami is SVP and leads the Diversified & Value platform at Synchrony , one of the nation’s premier consumer financial services companies.

Merchant Services 306

Merchant Services Payment Services Financial Services Omnichannel 306

Retail TouchPoints

JULY 13, 2023

Any business that handles customer funds, including fintechs and non-financial companies, is now required to play its part and make compliance a core driver of operational fitness. The Ever-Present Challenges of Compliance We’re all living in a very different world from the days when financial services were only offered by large banks.

Merchant Services 246

Merchant Services Payment Services Payments Banking 246

Retail TouchPoints

NOVEMBER 10, 2021

Many leading brands are using data and exponential technologies to drive their sustainability initiatives. Previously, he was the CEO and Chairman of the Canada Country Board for Capgemini Canada and a member of Capgemini’s North America Executive Council and Global Financial Services Executive Committee.

Retail 305

Retail Financial Services Fashion Clothing 305

Retail TouchPoints

JULY 20, 2022

Department of Commerce data, offline retail sales grew 8.2% 1] Figures are based on aggregate insurance claim payment data collected by UPS Capital Insurance Agency, Inc. Department of Commerce data ; May 2022. According to the Digital Commerce 360 analysis of U.S. during the three year calendar period from 2019-2021.

Shipping Costs 339

Shipping Costs Shipping Merchant Services Payment Services 339

Retail TouchPoints

MAY 20, 2022

According to a recent report from the Identity Theft Resource Center there was a 68% increase in data breaches in 2021 compared to 2020, awarding last year with the highest number of data breaches ever reported. A Rise in Retailer ATO Attacks.

Retail 289

Retail Financial Services eCommerce Information 289

Retail TouchPoints

MAY 18, 2023

His career includes managing online marketing for an international financial services company for over seven years and running his own digital agency. Since 2016, he has become a multiple-published author, including the titles Tactical SEO and Data-Driven Marketing Content.

Improvements 277

Improvements PPC Retail Financial Services 277

Retail TouchPoints

NOVEMBER 18, 2021

Jess Huang, Partner at McKinsey, said that by honing data governance and targeting practices, retailers can give consumers a better experience not just on their site but across the internet. Share granular consumer data with suppliers to create more appealing products. Listen to what your customers are saying.

Consumer 264

Consumer Merchant Services Social Media Technology 264

365 Retail

FEBRUARY 20, 2024

A founding member of Confused.com, Brockway played a vital role in the creation and scaling of the high-volume, innovative, and disruptive price comparison website for insurance and financial services. Andy’s appointment is a cornerstone of our plan to drive technological innovation, scalability, and product excellence.

Retail 64

Retail Financial Services Technology Events 64

Retail TouchPoints

MARCH 17, 2021

Online payment processing company Stripe has raised $600 million in Series H funding, nearly tripling its valuation in under a year to $95 billion , according to data from Pitchbook.

Payment Services 219

Payment Services Payments POS Financial Services 219

Retail TouchPoints

AUGUST 15, 2022

Data privacy: Protecting users and their activities from being tracked without knowledge or consent. Having a trusted identity solution is as important as the identity data itself. Trusted content: Ensuring that the substance of an online experience doesn’t harm the consumer through false claims, misinformation or scams.

Merchant Services 264

Merchant Services Payment Services Payments Financial Services 264

365 Retail

NOVEMBER 8, 2022

As we edge closer towards 2023, fintech experts from all-in-one financial toolkit, Intergiro , have made their top predictions for the biggest upcoming trends. . Using their industry knowledge and Google Trends data, Nick Root, CEO Intergiro reveals everything you can expect to see in the year ahead. . Buy Now Pay Later 2.0 .

Payment Services 75

Payment Services Payments Cryptocurrencies Banking 75

Forrester eCommerce

OCTOBER 5, 2022

New Principal Analyst joins Forrester in the areas of financial service, focusing on insurance and data, AI, and ML.

Financial Services 39

Financial Services Information Technology 39