Forrester eCommerce

SEPTEMBER 22, 2020

If ever there was a decade that announced itself so defiantly in the first year, it’s the 2020s. With so much change and volatility already, 2020 has proven this decade will be dramatically different than the one before it. It’s imperative that IT and business leaders prepare for 10 years unlike any others. For IT and business leaders, success in the 2010s meant capitalizing on innovative commercial IT (think cloud and mobile). […].

Mobile 489

Mobile Other Information Technology 489

Kissmetrics

SEPTEMBER 22, 2020

Over the next few months, you are going to see a lot of updates in Ubersuggest , including new features. But before I dive into what I’m going to release soon, let’s first talk about the new Chrome extension. If you haven’t installed it, make sure you go and do so now …. No more Neil’s face. The biggest complaint we got about the extension was “my face” being in the search results.

Reference 363

Reference Improvements Mobile Other 363

Forrester eCommerce

SEPTEMBER 22, 2020

This morning, customer feedback management (CFM) vendor InMoment announced an array of new product and service offerings focused on improving experiences, not just measuring and reporting on them. The vendor is calling this Experience Improvement (XI)™. This is an aggressive move by InMoment: CX technology buyers struggle to find differentiation among technology vendors and often […].

Technology 419

Technology Improvements Management Customer 419

Kissmetrics

SEPTEMBER 22, 2020

Disclosure: This content is reader-supported, which means if you click on some of our links that we may earn a commission. A business credit card is much more than just a convenient payment method; it’s a way for you to earn rewards and benefits for your company. The best business credit cards offer features like purchase protection, membership rewards, travel insurance, and some even pay you cash.

Travel 341

Travel Shipping Costs Payment Services ACH 341

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Payments

Forrester eCommerce

SEPTEMBER 22, 2020

Emerging technology is always changing, so we wanted to understand the impact on different industries. In this audio series, we speak with our analyst colleagues Jeff Becker, George Lawrie, and Arielle Trzcinski to explore how emerging technologies are changing (and will in the future), even solving some of the most important and complex issues in four key sectors: consumer packaged goods (CPG), healthcare providers, healthcare insurers, and retail.

Technology 388

Technology Retail Consumer Information 388

Kissmetrics

SEPTEMBER 22, 2020

Imagine this…. Your website is ranked for every keyword you can think of. You are getting enormous levels of organic traffic … Full of enthusiasm, you rush to your sales manager to check the sales status. And your jaw drops seeing you’ve got little to none sales from all of that traffic. If that’s your current situation, then you need to focus on Conversion Rate Optimization [CRO].

eCommerce 316

eCommerce Social Media SEO PPC 316

Retail TouchPoints

SEPTEMBER 22, 2020

design:retail , a trusted voice for retail designers in the brick-and-mortar space, will be migrating its content to an all-digital format as part of Retail TouchPoints. Both publications are owned by Emerald. “The retail design industry, the publishing world and the global economy are all going through unprecedented historic turbulence simultaneously,” said Alison Embrey Medina, VP of Content at Emerald.

Retail 278

Retail Operations 278

Forrester eCommerce

SEPTEMBER 22, 2020

Today, Microsoft announced the general availability of Microsoft SharePoint Syntex as of October 1, 2020. This is the first packaged product to come out of the code-name Project Cortex initiative first announced in November 2019. Project Cortex reflects Microsoft’s ongoing investment in intelligent content services and graph APIs to proactively explore and categorize digital assets […].

Information 370

Information Management Customer 370

Retail TouchPoints

SEPTEMBER 22, 2020

Lowe’s will install pickup lockers at all its U.S. stores by the end of March 2021. The initiative will increase the availability of buy online, pick up in-store (BOPIS) options available for Lowe’s shoppers by giving them an additional method of collecting same-day orders. Shoppers can access their items using a one-time barcode within an automated email notification sent after an associate fulfills their order.

eCommerce 264

eCommerce Fulfillment Supplies Technology 264

Forrester eCommerce

SEPTEMBER 22, 2020

The development of a vaccine will mark the beginning of the recovery from the COVID-19 pandemic. The associated economic rebound may not have a clear marker. For insurers, the long-lasting effects of COVID-19 can range from moderate to severe across multiple business elements Though insurers have been planning for pandemics, measuring the exact impact of […].

Technology 235

Technology Management Operations Customer 235

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Technology

Retail TouchPoints

SEPTEMBER 22, 2020

The holiday season delivers a hefty chunk of annual retail sales. With fall around the corner, many retailers are wondering how this holiday season will be affected by the pandemic. Conventional wisdom suggests a weakened season, but this recession is far from conventional. As we’ve seen, it’s more of a series of micro-recessions and micro-recoveries.

Consumer 264

Consumer Retail Supplies Electronics 264

Forrester eCommerce

SEPTEMBER 22, 2020

For emerging-company marketers, too much of a good thing can be just as difficult to deal with as too little. Focusing all components of the revenue engine on the primary growth strategy with shared goals is critical in good and difficult times.

Marketing 235

Marketing 235

Retail TouchPoints

SEPTEMBER 22, 2020

Pottery Barn has partnered with The Renewal Workshop to responsibly clean, repair and renew the brand’s imperfect and returned items, which will be sold under the Pottery Barn Renewed brand. Textiles offered via the program will span categories including bedding, bath, curtains, pillows, throws, table linens and robes. The products are available on The Renewal Workshop web site , along with merchandise from other brand partners such as apparel companies Osprey and Carhartt and Coyuchi , a specia

Workshop 264

Workshop Home Furnishings Specialty Retailers Apparel 264

BigCommerce

SEPTEMBER 22, 2020

Just a decade ago, podcasts were still relatively new.

Definition 519

Definition eCommerce 519

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In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

Operations

Retail TouchPoints

SEPTEMBER 22, 2020

All retail businesses felt the aftershocks of COVID-19 — whether in the form of stalled business, forced layoffs or seismic shifts in consumer behaviors. However, companies like ThirdLove were able to tap into their core competencies and find new ways to serve customer needs. A clear leader in the direct-to-consumer (DTC) space, ThirdLove is no stranger to innovation.

eCommerce 246

eCommerce Department Stores Social Media Channel 246

Canonicalized

SEPTEMBER 22, 2020

As a person who uses Tableau 95% of the time, I have to say it: I get stuck. A lot! And I'm not ashamed of it. I believe it's normal to run into problems when you're trying to improve. Here are some thoughts that I hope will help you as well as myself in troubled times. The post What to do when you get stuck in Tableau!? appeared first on Canonicalized.

Improvements 209

Improvements eCommerce Platforms eCommerce 209

Retail TouchPoints

SEPTEMBER 22, 2020

QuickChek , a convenience store operator with 160 locations in New Jersey and New York, has launched the QuickChek Rewards loyalty program. The system is part of the QC Mobile App, which was launched earlier this year and is powered by Paytronix Systems. At checkout, QuickChek Rewards members can scan the barcode within the app to earn perks on food and beverages.

Food and Beverages 243

Food and Beverages Mobile Operations Information 243

Retail Technology Review

SEPTEMBER 22, 2020

The rise of e-commerce has brought about significant disruption to traditional logistics activities, demanding constant adjustment to best meet changing demand. Similar adaptability is vital in intralogistics to ensure orders are processed and fulfilled effectively. In this article, Stephen Hayes, managing director of Beckhoff UK, explains how to establish scalable, adaptable intralogistics activity from the warehouse floor up.

Management 156

Management eCommerce Fulfillment Article 156

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

POS

Wiser

SEPTEMBER 22, 2020

There are countless pricing strategies at your disposal, but not all are created equal. Some strategies are much more effective than others at increasing margins, moving inventory, and keeping customers happy. To cut through the noise, we’ve created a glossary of some of the best pricing strategies that you need to know—complete with definitions and tips to help you flawlessly execute them.

Presentation 148

Presentation Events Marketing Electronics 148

TalkingRetail

SEPTEMBER 22, 2020

All retail employees will have to wear a face covering from Thursday (24 September), the government has announced. Other measures unveiled by the government include: All pubs, bars and restaurants must operate on a table service only basis and must close at 10pm and if office workers can work from home, they should do so.

Retail 137

Retail Operations Other 137

RetailDive

SEPTEMBER 22, 2020

The just-opened supermarket will feel familiar to shoppers, but a focus on low prices and removing shopping friction is where the company looks to stand out.

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132

TalkingRetail

SEPTEMBER 22, 2020

Nisa has launched its new £5 deal, which includes a number of branded family favourites. The latest deal, which is available in stores now, comprises five popular Birds Eye favourite products: Southern Fried Chicken Fillets 2pk (180g), Chicken Burgers 4pk (200g), Crispy Batter Fish Fingers 8pk, Mixed Frozen Vegetables (340g), Mini Potato Waffles 23pk, and.

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Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

RetailDive

SEPTEMBER 22, 2020

The apparel company is boosting its digital operations and cutting merchandising as it works to evolve despite unprecedented unknowns.

Apparel 140

Apparel Operations 140

TalkingRetail

SEPTEMBER 22, 2020

The I newspaper is shining a light on independent retailers and the roles they play in their communities. The campaign was first announced within the I’s 17 September edition at the end of BBC newsreader Babita Sharma’s story, which highlighted the importance of corner shops amid Covid-19, and asked for nominations to celebrate their work.

Retail 122

Retail 122

RETAIL MANAGEMENT SOFTWARE

SEPTEMBER 22, 2020

Managing a jewelry store or a fast-growing retail operation is already a daunting task when you don’t have a smart Jewelry business software system to tame the day to day operations; let alone coping with the changing dynamics of consumer trends and markets in the disruptive times. Despite the plummeting jewelry sales during the first period of confinement between March and April of 2020, the mood is on the up-swing again.

Jewelry 120

Jewelry POS Point of Sale Management 120

RetailDive

SEPTEMBER 22, 2020

The pandemic has boosted BOPIS offerings, especially as retailers highlight pickup as a safe alternative to in-store shopping.

Retail 143

Retail 143

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In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

eCommerce

TalkingRetail

SEPTEMBER 22, 2020

Ribena is trialling paper straws for its juice drinks cartons. The brand is testing the U-bend paper straw by British manufacturer Transcend Packaging, which is fully-recyclable and biodegradable. Ribena will be the first UK juice drinks brand to introduce the straws to its drinks cartons. Lorenzo Angelucci, chief executive at Transcend Packaging, said: “Anyone who.

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119

RetailDive

SEPTEMBER 22, 2020

The fulfillment tech comes after the home improvement retailer reported a 135% year-over-year surge in website sales during the second quarter.

Fulfillment 130

Fulfillment Improvements Retail 130

TalkingRetail

SEPTEMBER 22, 2020

The All-Party Parliamentary Group (APPG) on Retail Crime has called for retail workers to be given the same level of protection as is offered to emergency service workers in order to address “the rising level of attacks on retailers”. In its submission to the Sentencing Council’s consultation on assault offences, it also called for the.

Retail 116

Retail 116

Retail Technology Review

SEPTEMBER 22, 2020

The Office of National Statistics (ONS) retail figures for August show that the retail bounce-back has stumbled, says the home delivery expert ParcelHero. The value of all retail sales grew by just 0.7% in August - not the significant recovery stores had been hoping for and a marked slowdown from July’s 4.4% jump.

Retail 87

Retail Internet Retail Supplies 87

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Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.

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