Tue.Jun 27, 2023

article thumbnail

3 Ways AI can Disrupt Ecommerce

Retail TouchPoints

There’s a lot of talk about artificial intelligence these days, with countless posts about how it’s changing consumer expectations , influencing operations and transforming entire industries. But is there anything your retail business can do to profit from AI? When it comes to ecommerce, the answer is a resounding “yes.” And early adopters stand to benefit significantly.

eCommerce 279
article thumbnail

ThoughtSpot Acquires Mode Analytics, Goes After Data Pros

Forrester eCommerce

In the recently published report, The Forrester Wave™: Augmented Business Intelligence Platforms, Q2 2023, we wrote that “ThoughtSpot’s continued focus on conversational user experience (UX) is no longer differentiating.” ThoughtSpot’s announced acquisition of Mode Analytics on June 26 is perhaps a means for ThoughtSpot to grow beyond its historical business user-focused strength in UX.

Customer 195
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Claire’s Hires Children’s Place, Zara Vet as Chief Merchandising Officer

Retail TouchPoints

Claire’s has named Claudia Lima-Guinehut as EVP and Chief Merchandising Officer, reporting to CEO Ryan Vero. She will lead the retailer’s global merchandising, sourcing and design strategy as well as the brand’s piercing business. Lima-Guinehut brings more than 20 years of omnichannel experience to the role. Her most recent job was as SVP of Global Merchandising and Strategic Partnerships at The Children’s Place , where she was responsible for creating and delivering product st

Fashion 278
article thumbnail

Introducing The European Financial Services Customer Trust Index

Forrester eCommerce

We have launched the European Financial Services Customer Trust Index, 2022. Sadly, customers in France, Germany, Italy, and the UK generally rate their trust toward their banks as weak or — at best — moderate.

article thumbnail

The Pragmatic Path to Composability: Adapting to the Future through Modularity

Speaker: Jason Cottrell

Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.

article thumbnail

Amazon Makes Business Accounts Free for Sole Operators

Retail TouchPoints

In its ongoing bid to appeal to small business owners, Amazon is making business accounts free for sole operators who already have a personal Prime membership. Amazon Business Prime Duo — the lowest tier of Amazon Business account, designed specifically as an add-on to normal Prime membership for customers that also run their own company — previously cost $69 a year but will now be free.

article thumbnail

Making Reality Unreal: Five Deepfake Scams That Imperil Enterprises In 2023

Forrester eCommerce

While it might seem like generative AI is the only use case for AI around today, just a few years ago, deepfakes wore the mantle for attention and hype in the AI universe.

More Trending

article thumbnail

Pride Month 2023: Campaign Roundup

Fastr

During this time of economic uncertainty, the general population feels the financial strain on their purchasing power and businesses see that reflected in their sales. Adding the heavy h and of political pressures to this already-unstable mix and you get business leaders and decision-makers stuck between a rock and a hard plac e.

130
130
article thumbnail

2 Ways Retailers Plan to Cut into Amazon’s Retail Media Lead: Stores and Closed Loop Measurement

Retail TouchPoints

“The debate is over — retail media is now almost universally recognized as one of the most effective methods of commerce marketing,” declared The Mars Agency in its third annual Retail Media Report Card. If retail media is indeed past the initial phase of proving its worth, then the logical next question is: Where does it go from here? One thing to be sure of is that retail media is set to grow significantly in both size and scale.

Retail 264
article thumbnail

Sustainability and Ethical Practices: Key Considerations for Ecommerce Brands | Salsify

Salsify

As Kermit the Frog once mused: It’s not always easy being green. But for ecommerce brands looking to stand out in an increasingly conscientious marketplace, it’s now quickly emerging as a necessity.

eCommerce 148
article thumbnail

Walmart Plans to Reach 80 HIV-Focused Specialty Pharmacies by Year End

Retail TouchPoints

Earlier this month, Walmart opened 70 HIV-focused Specialty Pharmacies of the Community (SPOC) in locations across the country and the retailer plans to bring the total to 80 locations in 10 states by the end of 2023. The first wave of openings were in Colorado, North Carolina, Texas, Virginia and Florida and were accompanied by free HIV testing events.

Events 162
article thumbnail

Turn Payments Into Personalization: Unlock the Value of Transaction Data

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

article thumbnail

What Is Payment Reconciliation: Role Of Automation & Best Practices

MakeWebBetter

This is the era of automation & AI! Who would want the drag of manual accounting tasks? After all, it's all about being efficient with your time. Maintaining records, storing countless documents & receipts, payment reconciliation, and keeping up with a tidy organization of contacts, bills, & invoicing. Phew!!! It’s [.] The post What Is Payment Reconciliation: Role Of Automation & Best Practices appeared first on MakeWebBetter.

article thumbnail

How category managers can win on the digital shelf

Profitero

Over the past decade, consumers have turned into omnichannel shoppers — meaning they shop in-store and from various brand or retailer online sources, including websites, apps and social media pages. According to Forrester, 62% of retail sales are digitally influenced, meaning that most shoppers have engaged with brand content online — like ads, social media posts or website pages — influencing their decision to purchase online or in-store.

article thumbnail

Shein says influencer factory visits were about transparency

RetailWire

Shein has faced criticism for forced labor and poor working conditions at the Chinese factories that make the cheap goods it sells to American consumers. The company pushed back against that narrative by arranging for social media influencers to tour its facilities in Guangzhou, China. The influencers came away singing Shein’s praises.

article thumbnail

Inform Act ‘a significant dose of help’ against organized retail crime

RetailDive

The Inform Act went into effect Tuesday. It holds online marketplaces accountable for transparency regarding third-party sellers.

article thumbnail

Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

article thumbnail

Stretch Your Marketing Dollars: How Partnership Synergies Can Propel Your Brand Forward

Digital Doughnut

In today's volatile and competitive economic landscape, marketing departments face a complex challenge. While business budgets are tightening, consumer behavior is shifting, leading customers to rethink purchases and increasingly shop around to find the best price. According to Deloitte, 45% of consumers are concerned about their levels of saving and delaying large purchases.

article thumbnail

Target bolsters last-mile delivery reach with first extension facility

RetailDive

The Smyrna, Georgia, facility expands the retailer’s next-day delivery in the Atlanta market to an additional 500,000 customers.

Marketing 118
article thumbnail

Digital Marketing Strategy Wins to Inspire Your Brand’s Ecommerce Success

ROI Revolution

It’s the second half of 2023. The digital marketing strategy wins that you expected to achieve at the beginning of the year may be completely different now. Economic uncertainty and changes in consumer behavior have introduced obstacles for many business – but all is not lost. Your brand can still achieve the goals you set at the beginning of the year.

article thumbnail

Allbirds debuts zero-carbon shoe design, open-source toolkit

RetailDive

The Moonshot shoe aims to show that sustainability and profit can coexist, Vice President of Innovation and Sustainability Jad Finck told Retail Dive.

Retail 110
article thumbnail

The Future of Multi-Vendor Commerce

In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

article thumbnail

5 Things for Apparel Brands to Know About the Circular Economy

ESW

Sustainable apparel and luxury have received growing attention as more research about the harmful environmental effects of the industry’s sourcing, manufacturing and shipping practices surface. To combat these effects, some brands are embracing circular economy strategies. In general, a circular economy prolongs an item’s lifespan through repair, resale and recycling.

Apparel 78
article thumbnail

Amazon and Walmart’s Fight for Online CPG Wallet Share

CPC Strategy

Amazon has long been a dominant force in US ecommerce, as it lays claim to the biggest share of total ecommerce dollars spent, has the largest retail media ad network, and enjoys strong customer loyalty through its Prime membership program.

article thumbnail

The Children’s Place vet joins Claire’s as chief merchandising officer

RetailDive

Claudia Lima-Guinehut also worked with Destination Maternity, Zara, Camuto Group, Ralph Lauren and Fifth & Pacific Companies

105
105
article thumbnail

Global treats, sweets, and beer!

Liveintent

Where in the world are LiveIntent employees? Well like Carmen Sandiego, we are all over the map! We have three vibrant office locations: Berlin, Copenhagen and New York City, as well as remote employees all around the world! As you can imagine, three different office locations and a remote workforce brings incredible exposure to a variety of different cultures.

article thumbnail

Forrester Report: Demystifying The Technical Functions of POS Solutions

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

article thumbnail

JVN, Biossance owner enacts layoffs, CEO resigns

RetailDive

After 16 years, John Melo has left the beauty and technology company Amyris as it implements a strategic transformation plan to reduce costs.

article thumbnail

Mastering Customer-Centricity in Retail: Evolution of Consumer Experience in 2023

Dynamic Action

Summary Retailers must shift from a product-first to a customer-centric strategy to foster long term loyalty and brand advocacy. Customer expectations and demands are skyhigh, meaning efforts must move beyond marketing towards data-backed decisions to offer a truly personalized experience. As inflation squeezes discretionary spending, future-proof your business by fostering relationships with your most loyal customers.

article thumbnail

Heyday names new CEO

RetailDive

The skin care services brand appointed Levain veteran Andy Taylor as its chief executive, replacing co-founder Adam Ross.

90
article thumbnail

Fourth of July cookouts to cost less this year

RetailWire

People throwing Fourth of July cookouts for family and friends can expect to spend a little less this year than they did in 2022, according to a survey from the American Farm Bureau Federation. The cost to feed a party of 10 will be $67.

59
article thumbnail

How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

article thumbnail

Elevating CPG Sales Strategies with Chat GPT: A New Era for National Sales Managers Introduction

RepslyBlog

Welcome to Repsly’s new AI column aimed to highlight ways that AI can be a powerful tool for CPG brands to grow shelf space, drive sales, and maximize brand control and presence.

article thumbnail

Student loan repayments will cut into consumer spending

RetailWire

Thirty-seven percent of consumers with student loans said they will need to reduce spending elsewhere to be able to repay their debt beginning in October when the pause of payments ends, according to a survey of 2,000 people by Morgan Stanley.

article thumbnail

Listen to the Customers Who Rely on Our Services

ChannelSale

To learn whether or not a service is effective or top-notch, the reviews provided by past customers are helpful. This is also the same for Channel Sale. Many of the customers have taken up the services by utilizing their site. They claimed to have received positive outcomes when they used their services for managing affiliate network campaigns, comparison shopping, and numerous marketplaces.

article thumbnail

How Much Does It Cost To Open A Bakery?

Korona

Wondering how much does it cost to open a bakery? Here's a detailed guide on bakery start-up requirements and expenses.

article thumbnail

The B2B Digital Commerce Playbook for Manufacturers

In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.