Wed.Feb 24, 2021

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Why Invest In Customer Experience?

Forrester eCommerce

Our research shows that Customer Experience (CX) leaders grow revenue faster than CX laggards, cut costs, reduce risk, and can charge more for their products. You can stop reading now… Still not convinced? We can measure this. Forrester’s CX Index methodology measures how well a brand’s customer experience strengthens customers’ loyalty.

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10 Ecommerce Trust Signals to Build Customer Confidence (+ Increase Conversions on Your Site!)

BigCommerce

In 2020, everything was a piece of cake. Crocs. Toilet paper. Plants. Pizza. They’re all literally cake!

Customer 511
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Are Distributors The Future Of Distribution?

Forrester eCommerce

I made a prediction in January of 2018 that IT distributor disruption would continue. It was obvious that industry consolidation was accelerating, major distributors were diversifying, and private equity was getting more interested in transforming the industry. In the second half of last year, the two largest global IT distributors were acquired by private equity, […].

Channel 500
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Sales Process Steps To Turn More Prospects Into Customers

Groove

"Time is the killer of all deals.". That was the greatest piece of sales advice that I ever received. Not so coincidentally, it took me some time ? and some lost sales ? to fully understand exactly what that meant. Sales is a transfer of enthusiasm; meaning all purchases made by consumers are based on emotional decisions. My job as a salesperson was to get people so excited about my solution that they would actually feel good about making a purchase.

Customer 345
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Turn Payments Into Personalization: Unlock the Value of Transaction Data

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

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How B2B CMOs Can Respond To Their CEOs’ Need For Certainty

Forrester eCommerce

Now more than ever, B2B marketing leaders need a strategic vision that drives their companies' growth agenda. Learn how to create a clear, actionable strategy — and join us at B2B Summit North America to dive deeper.

B2B 441
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SiteGround Review

Kissmetrics

Disclosure: This content is reader-supported, which means if you click on some of our links that we may earn a commission. SiteGround is one of the most popular web hosting providers out there. Over two million website users trust SiteGround for their hosting needs. . They offer a wide range of hosting options, plans at different price points, and phenomenal customer support.

More Trending

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Food and Beverage Retailers Need Hard Data from Brands to Support Sustainability

Retail TouchPoints

Consumers want to know about the paths their food and drinks take from the farm to their pantry. And they want this pathway to feature sustainable choices by food producers, and for those choices to appear clearly on food packaging and branding. With the pandemic driving more people to focus on health and eating at home, there’s a further demand for sustainably sourced food and better food production choices.

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343: Jamie Kern Lima On How To Bootstrap A Billion Dollar Company

My Wife Quit Her Job

Today, I’m super excited to have Jamie Kern Lima on the show. Jamie is the co-founder of IT Cosmetics and is the first female CEO of a L’Oreal brand in the company’s history. In 2016, Jamie sold IT Cosmetics to L’Oreal for 1.2 billion in cash and has been included on the Forbes list of America’s Richest Self Made Women.

eCommerce 156
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Heyday Plans to Open Hundreds of Skincare Stores Through Franchise Model

Retail TouchPoints

Skincare retailer Heyday announced ambitious plans to open hundreds of brick-and-mortar locations in the coming years, up from its current 10. The company will fuel its growth with the proceeds from a $20 million Series B funding round led by Level 5 Capital Partners (L5), with participation from existing investors Lerer Hippeau and Fifth Wall Ventures.

Consumer 173
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Top 7 trends in retail digital transformation and innovation for 2021

RetailDive

From contactless services to cost optimization strategies, retailers are building adaptable business models in response to COVID-19, writes Gartner's Kelsie Marian.

Retail 145
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Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

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Retail Insights 2021: 10 Predictions and Trends to Watch

Retail TouchPoints

Across the board, 2020 was a momentous year for us all. Retail has never faced so many changes and challenges. While physical stores have spent much of the year closed, the pandemic period has driven innovation and fueled a huge acceleration in what were just emerging trends at the start of last year. Our Position on Retail. Too many businesses think about retail in terms of different channels, where online and physical retail are treated differently and then integrated.

Retail 162
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WooCommerce Coupon Codes: A Complete Guide To Create And Promote Coupons

MakeWebBetter

Statista predicts the use of Coupons to increase by 2021 considering the preferential choices of 145.3 million Americans. The use of coupons to promote sales is one of the oldest marketing gimmicks. They were first used in 1887 by Asa Candler, the co-owner of famous soft drink brand – Coca Cola with the idea to […]. The post WooCommerce Coupon Codes: A Complete Guide To Create And Promote Coupons appeared first on MakeWebBetter.

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With $1 Billion Investment, Estée Lauder Advances Toward Full Ownership of Startup Beauty Brand

Retail TouchPoints

Estée Lauder Companies (ELC) is increasing its investment in Deciem Beauty Group by approximately $1 billion to take a 76% majority stake in the cult skincare brand and establish terms for full ownership in three years. Best known for its line of serums named The Ordinary, Deciem was launched in 2013 and became a social media darling, garnering fans with its focus on transparency and accessible price points.

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Best Free WooCommerce Themes for Stores on a Budget

Ecommerce Platforms

A WooCommerce theme turns a basic WordPress blog into something that allows you to sell to customers, link payment gateways, and manage your products with the help of marketing, accounting, and design tools. The average WooCommerce theme sells for around $50-$100. That's not bad, but some smaller companies and startups have rather tight budgets to even consider something like this.

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The Future of Multi-Vendor Commerce

In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

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NRF Forecasts Retail Sales Could Grow by up to 8.2% in 2021

Retail TouchPoints

Accelerating vaccine rollouts combined with pent-up consumer demand will drive 2021 U.S. retail sales to at least $4.33 trillion , according to the National Retail Federation (NRF). That total would represent a 6.5% increase over 2020, but sales could reach as high as $4.4 trillion , creating an 8.2% growth rate. Online sales, which are included in the forecasted totals, are expected to grow between 18% and 23% , based on a low estimate of $1.14 trillion and a high of $1.19 trillion.

Retail 147
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How to Liquidate Your Online Store’s Excess Inventory

ecomdash

Finding ways to deal with excess inventory takes creativity. With these strategies, you can free up shelf space and earn some extra revenue. The post How to Liquidate Your Online Store’s Excess Inventory appeared first on Ecomdash.

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Despite COVID, Spanish Retailer Rolls Out RFID Across 125 Stores in One Month

Retail TouchPoints

Spanish fashion retailer Encuentro Moda is deploying a radio frequency identification solution across its 125 stores, both to meet omnichannel requirements and to gain visibility into the stock availability at each store and throughout the supply chain. The rollout, which began in September 2020, was completed within only four weeks, according to Nedap , the technology provider.

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Blakemore Retail extends Too Good To Go partnership

TalkingRetail

Blakemore Retail has signed up all 275 of its Spar convenience stores across England and Wales to the Too Good To Go app. The retailer first partnered with the food-waste-fighting platform in January 2020, when it began a trial with 15 stores. The business registered a further 43 stores on the platform in June, and.

Retail 117
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Forrester Report: Demystifying The Technical Functions of POS Solutions

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

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Walgreens to Launch Same-Day Delivery at Nearly 8,000 Stores

Retail TouchPoints

Walgreens will offer same-day delivery across Illinois through a partnership with Instacart , with plans to bring the service to nearly 8,000 stores nationwide in the coming weeks. Customers can place their orders at www.instacart.com/walgreens, or through the Walgreens storefront in the Instacart mobile app. Shoppers will gain access to over-the-counter medications, health and wellness, beauty and personal care, household essentials and convenience products, with delivery windows as short as on

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Belk files for bankruptcy, eyes lightning-fast exit

RetailDive

The ailing department store retailer won court approval for a Chapter 11 plan within a day of filing as it seeks to shed $450 million in debt.

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Amazon Sponsored Products Essentials: Everything You Need to Know to Get Started

Omnisend

Reading Time: 7 minutes. Did you know that Amazon is the third-largest digital advertising platform in the US? Amazon Sponsored Products allows sellers to display their items prominently on the website, and with 197 million monthly users, it’s no surprise that advertisers are keen to get prime position (if you’ll excuse the pun). Jeff Bezos, Amazon’s founder, had a vision of creating The Everything Store, a place where consumers could find every item they needed at the lowest price around.

PPC 97
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Walmart opens its marketplace to BigCommerce merchants

RetailDive

The new partnership helps the retail giant catch up to Amazon, where revenue from third-party sellers has soared.

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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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What Is The Difference Between MACH and Composable Commerce?

GetElastic

If you're in the commerce space, whether you're evaluating vendors or just staying up to date on the latest and greatest trends, then you've probably heard about Headless Commerce, Composable Commerce and MACH. So what are they and how do they differ? If you're in the commerce space, whether you're evaluating vendors or just staying up to date on the latest and greatest trends, then you've probably heard about Headless Commerce, Composable Commerce and MACH.

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Vegan KitKat to launch later this year

TalkingRetail

Nestlé Confectionery is set to launch a vegan KitKat later this year, featuring “smooth chocolate blended with plant-based ingredients to perfectly balance the brand’s trademark crisp wafer”. Alex Gonnella, marketing director for Nestlé Confectionery, said: “We have seen an incredible response to our vegan friendly Fruit Pastilles since their launch last year, so we know.

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7 steps to ensure successful omnichannel roll-out in fashion retail

Retail Technology Review

By Jean Shin, Director Strategy and Content, tyntec. As the pandemic continues to wreak havoc on retail, the fashion sector, in particular, is looking for new ways to engage with customers through new clienteling techniques.

Fashion 87
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Fry's Electronics abruptly goes out of business, closes stores

RetailDive

The retailer cited a changing industry and the impact of COVID-19 as reasons for closing its doors after nearly four decades.

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The B2B Digital Commerce Playbook for Manufacturers

In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

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Taking a qualitative approach to a data-driven market

Retail Technology Review

While digital transformation is proving to have many benefits for businesses, what is perhaps the most significant, is the vast amount of data there is available. And now, with an increasing number of businesses turning their focus to online, there is even more to be collected on competitors and markets than ever before.

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Home Depot, Lowe's round out knockout year with strong Q4

RetailDive

Helped by stimulus check distribution in December, the home improvement sector continued to benefit from consumers investing in their spaces.

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Greencore commits to making all packaging recyclable by 2025

TalkingRetail

Greencore, a manufacturer of convenience foods in the UK, has outlined a new sustainability strategy that includes a range of pledges across the areas of sourcing, manufacturing, and community engagement. The pledges include commitments that all of the group’s packaging will be recyclable or reusable by 2025, that food waste will be reduced by 50%.

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Why Retailers Need to Introduce Text Messaging Into Their Customer Marketing Strategies

RetailMinded

When was the last time you received a promotional text message from a retailer, restaurant or other company you opted into? And for that matter, when was the last time you received a message and did not review it? Text message marketing has become increasingly popular but more so, purposeful and profitable for brands to introduce into their marketing strategies.

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The Personalization Playbook: 2024 Strategies

Did you know—74% of IT leaders are looking to improve their tech stack to offer better personalization? It’s impossible to ignore the importance of personalization, but it comes with challenges. How do you do it with a tight budget? What about customer privacy and the use of data? The Personalization Playbook is packed with research and insights from Orium, Talon.One, and Bloomreach and gives IT leaders answers to these tough questions, helping them shape 2024 strategies for personalization.