Retail TouchPoints

JUNE 29, 2023

Temu offers Next-Gen Manufacturing (NGM) to help retailers and marketplace sellers increase visibility of demand so that they can improve their product fit and match market conditions. By connecting sellers and buyers directly, NGM aims to shorten the supply chain and improve interactions between buyer and seller, so that upstream manufacturers can be more responsive to the changing needs of the downstream consumer.

Supplies 306

Supplies Marketing Retail Improvements 306

Forrester eCommerce

JUNE 29, 2023

I aim to help clients understand the technologies available to help them scale and report on the progress of their accessibility programs, starting with our just published Forrester Landscape on the Digital Accessibility Platforms market.

Technology 195

Technology Marketing Customer Experience Customer 195

Retail TouchPoints

JUNE 29, 2023

In Amazon ’s latest moves to bolster its logistics and fulfillment network, the company has partnered with Staples to accept customer returns and is looking for 2,500 local business to join its new Hub Delivery network. Staples Joins Amazon’s Network of Returns Partners By July 31, 2023, all Staples U.S. retail locations will accept label-free, box-free Amazon returns for no fee.

Small Business Retail 287

Small Business Retail Fulfillment Omnichannel eCommerce 287

Forrester eCommerce

JUNE 29, 2023

Last week, I spent some time at the Cannes Lion 70th International Festival of Creativity. I hadn’t been to the event since back in the days when I was covering mobile advertising for Forrester. It is pretty obvious that over the past 10-plus years, US tech players have progressively dominated the ad industry.

Events 195

Events Mobile Customer Experience B2C 195

Speaker: Jason Cottrell

Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.

Technology

Retail TouchPoints

JUNE 29, 2023

Walgreens Boots Alliance will shutter 150 U.S. Walgreens stores and 300 UK-based Boots locations as part of cost-cutting efforts, according to company officials on the pharmacy giant’s Q3 2023 earnings call. The specific stores that will be targeted have not been announced, but the U.S. locations are expected to close by the end of August 2024. The closures are part of Walgreens’ plan of “accelerating our portfolio optimization to further simplify the business,” according to CFO James Kehoe.

Operations 278

Operations Retail Customer 278

Forrester eCommerce

JUNE 29, 2023

Human-centric principles are becoming increasingly important to organizations in today’s fast-paced and ever-changing business environment. The shift from traditional approaches to a more people-centered mindset has proven to be a game-changer, increasing employee, customer, and partner satisfaction and improving organizational performance. But tech executives are lagging their peers in adopting human-centric practices.

Technology 195

Technology Games Improvements Customer 195

Forrester eCommerce

JUNE 29, 2023

Realize your maximum revenue operations potential and define your revenue operations strategy by starting with a maturity assessment of your revenue operations capabilities.

Operations 195

Operations B2B Marketing Customer 195

Retail TouchPoints

JUNE 29, 2023

Overstock.com will change its website name to bedbathandbeyond.com following its successful acquisition for $21.5 million of certain intellectual property assets of Bed Bath & Beyond. The purchase took place under a bankruptcy court-supervised process and was funded entirely with cash on hand. Shoppers will have access to Overstock’s assortment of home furnishings as well as the kitchen, bedding and bath-related products that defined Bed Bath & Beyond’s offerings for three decades.

Home Furnishings 278

Home Furnishings Mobile Customer Experience Operations 278

Fastr

JUNE 29, 2023

Yesterday Zmags ’ CTO Ryan Breen discussed the topic of content experimentation with Rachel Sutherland, Ecommerce Operations Manager for Toys “ R ” Us. With ever-increasing revenue targets, economic pressures influencing ecommerce buying behavior, and constantly changing trends – companies have no choice but to create and compare digital experiences regularly in an effort to optimize conversion rates.

Webinar 130

Webinar Toys Operations eCommerce 130

Retail TouchPoints

JUNE 29, 2023

Dress code in retail is paramount to driving sales and achieving business growth. The reason? It’s human nature to judge people based on how they’re dressed. Take a retail store, for example. If a customer walks into a store and sees the owner or sales staff dressed in baggy colorful pants, white lipstick, wild red hair, a red nose and colored shoes, they’ll quickly decide the person is a clown.

Clothing 277

Clothing Retail Fashion Improvements 277

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Payments

Salsify

JUNE 29, 2023

Think of the last time you made an online clothing purchase from a well-known retailer. You probably scoured their website, read the product descriptions, and then added two or three of the same item — in different sizes or colors — to your cart.

Clothing 147

Clothing Retail 147

RetailDive

JUNE 29, 2023

With sales down in part due to lower demand for COVID-19 vaccines and tests, the retailer is also closing 300 stores in the U.K.

Retail 145

Retail 145

365 Retail

JUNE 29, 2023

LOOKFANTASTIC, part of THG Beauty, is launching a new Dermatological Skincare hub , home to all brands and products that are medical-grade and dermatologically tested and approved. The hub, which goes live on 1 st July, has been created to provide customers with comprehensive education, guidance and understanding for their skincare journey. Located on the LOOKFANTASTIC website, the Dermatological Skincare hub is designed so customers can explore products tailored to their specific needs, so whet

Live Chat 122

Live Chat Customer Social Media Books 122

RetailDive

JUNE 29, 2023

The online-only retailer is moving quickly to remake itself with a name it says better resonates with customers and vendors.

Customer 143

Customer Retail 143

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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

Technology

RetailWire

JUNE 29, 2023

Retail associates are initially reluctant to embrace recommendations from artificial intelligence technology when performing their jobs. Most come to learn the benefits of the new tech but communication is key, according to companies such as Sam’s Club that use AI to improve in-store performance.

Retail 97

Retail Recommendation Technology Improvements 97

RetailDive

JUNE 29, 2023

Seven of the jewelry company’s stores will remain open as it continues to explore options that support its updated business model.

Jewelry 122

Jewelry 122

RIS News

JUNE 29, 2023

In this report, Leslie Hand of IDC explores how investment in powerful employee experience solutions can streamline operations, enhance communication, and improve the associate journey.

Operations 89

Operations Improvements 89

RetailDive

JUNE 29, 2023

At its annual investor conference last week, the discount retailer said it’s introducing higher-priced goods in categories like bread, ice cream and general merchandise at thousands of stores.

Retail 104

Retail 104

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Operations

RIS News

JUNE 29, 2023

Integrated data and analytics have been a top investment priority for many years—a trend that has only accelerated by flexible, agile, scalable cloud platforms and new analytic capabilities that did not exist in the on-premise environment.

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85

RetailDive

JUNE 29, 2023

The Naked Market bought the low-alcohol aperitifs maker for an undisclosed amount and is re-launching it online. The brand shut down last year after a $10 million funding round fell through.

Marketing 106

Marketing 106

RetailWire

JUNE 29, 2023

A lawsuit against OpenAI, the company behind ChatGPT, claims that it violates people’s copyrights and personal privacy across the Internet when it uses scraped data to make its technology smarter.

Technology 81

Technology Information 81

RetailDive

JUNE 29, 2023

With the addition of Staples, the e-commerce giant now has over 8,000 drop-off locations for returns in the U.S.

eCommerce 118

eCommerce 118

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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

POS

RIS News

JUNE 29, 2023

Composable commerce – or the ability to “compose” specific applications to augment existing e-commerce platforms – has gained a lot of attention on the front end.

eCommerce Platforms 76

eCommerce Platforms Fulfillment eCommerce 76

RetailDive

JUNE 29, 2023

Users can customize the ingredients and shade name of the beauty brand’s lip luminizer, with a chance for the product to be produced physically.

Customer 97

Customer 97

365 Retail

JUNE 29, 2023

B&M has released a promising trading update for the first quarter of its FY24. Covering the 13-week period from 26 March 2023 to 24 June 2023, the report outlines continued strong and profitable trading momentum across all three of the company’s fascias. The Group has experienced a robust total revenue growth of 13.5% in Q1, meeting its internal expectations.

Supplies 70

Supplies Consumer Retail Management 70

RetailDive

JUNE 29, 2023

The direct-to-consumer beauty brand is using artificial intelligence to create custom cleanser, serum and moisturizer formulations for customers.

Customer 92

Customer Consumer 92

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

Retail

365 Retail

JUNE 29, 2023

Shaftesbury Capital has announced that Gramicci, the outdoor and lifestyle clothing brand that specialises in hard-wearing apparel, has opened in Covent Garden, marking its global debut retail space. The 1,400 sq ft store, located at 3 Earlham Street, showcases the brand’s range of functional men’s, women’s and kidswear clothing, as well as its range of exclusive brand collaborations.

Outdoor 70

Outdoor Apparel Clothing Fashion 70

RetailDive

JUNE 29, 2023

The team talks about the realities of the backlash, including who is fomenting it and how other retailers’ Pride campaigns stack up.

Other 83

Other Retail 83

365 Retail

JUNE 29, 2023

Arc’teryx, the renowned Canadian outdoor gear and clothing brand, has marked a significant milestone in its European expansion by opening a new store south of the Thames. Located at Battersea Power Station, this is the brand’s third London store, joining the European pinnacle store in Piccadilly and a brand store in Covent Garden. The new store, which spans an impressive 250 square metres, is situated on the Upper Ground Floor of the Power Station.

Outdoor 70

Outdoor Accessories Clothing Events 70

RetailWire

JUNE 29, 2023

Bed Bath & Beyond will only accept bids on Buybuy Baby’s intellectual property, including its domain name, at an auction scheduled for next Wednesday at 10 a.m. A second auction is planned for Thursday, where bidders can make offers to keep the chain’s stores operating.

Operations 59

Operations 59

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In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

eCommerce