Retail TouchPoints
MAY 2, 2023
Online shopping is arguably the most convenient purchasing experience. A person can be anywhere at any time, search your online shop, press a button, and magically a shipment arrives at their door. It’s meant to be quite simple for a shopper, but as an ecommerce retailer, you know it’s not that easy — especially if the customer changes their mind and wants to return said magical shipment back to your shop.
Forrester eCommerce
MAY 2, 2023
RSAC 2023 is a wrap! The Forrester security and risk team had 11 attendees at the RSA Conference last week. We really enjoyed meeting with clients and colleagues old and new — and now we’re *exhausted.* It’s no mystery why; as a team, we collectively participated in over 230 meetings and took more than 1.
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Retail TouchPoints
MAY 2, 2023
As National Small Business Month kicks off, some of the biggest names in U.S. commerce — including Walmart , Amazon and Meta — are touting how they support SMBs and introducing new tools and services to help them survive and thrive. To understand the current mindset of small-business owners given the challenging economic climate, Amazon conducted a poll in partnership with Walker Sands.
Forrester eCommerce
MAY 2, 2023
The healthcare ecosystem is evolving. Delivery of complex care in distributed settings will require the evolution of remote patient monitoring devices and for them to become more affordable, accurate, and consumer-friendly/usable. At the same time, healthcare staff must acquire new skills and ways of working to support remote care delivery.
Speaker: Jason Cottrell
Brands used to look for a vendor who could do everything. Over time, one vendor was no longer enough to meet a brand’s needs, and they added, added and added. Now they need all their vendors to work well together. That’s composable, and only some will make the cut. As customers — and your board — expect you to be in new channels and to rapidly adapt to shifts in the market, the need for true composability is more crucial than ever before.
Retail TouchPoints
MAY 2, 2023
Barnes & Noble associates at the retailer’s flagship store at Union Square in New York City have filed for a union election with the National Labor Relations Board (NLRB), seeking representation with the Retail, Wholesale and Department Store Union (RWDSU). This is the third union filing in the past month at the company’s stores, with the other two being in Hadley, Mass. and at Rutgers University, which is operated by Barnes & Noble College Booksellers , a separate company.
Forrester eCommerce
MAY 2, 2023
CX pros need help effectively setting goals for the CX metrics that they produce. New Forrester research helps them implement a quantitative approach and avoid common pitfalls in the process.
Online Retail Today brings together the best content for online retail professionals from the widest variety of industry thought leaders.
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Forrester eCommerce
MAY 2, 2023
Knowledge management has been around for decades. The promise of AI in knowledge management has lingered on the fringes for years — the application of AI was just outside of possible and not quite ready for prime time. And then into the room walked our new friend, generative AI. It has turned the knowledge management world upside down.
Retail TouchPoints
MAY 2, 2023
Full Harvest , an online marketplace for commercial buyers and sellers of fresh products, will now handle all grades of produce — from USDA Grade 1 to surplus and imperfect. The platform, which already has helped growers sell more than 85 million pounds of surplus and imperfect produce, aims to digitize the entire produce supply chain and provide valuable data and insights that are critical to solving the food waste problem.
Forrester eCommerce
MAY 2, 2023
Lone Wolf Or Wolf Pack? Perspectives From A Former CISO/CSO One of the most valuable, important, and rewarding things I did during my tenure as a CISO/CSO was becoming involved in the CISO community.
Retail TouchPoints
MAY 2, 2023
1-800-Flowers.com , known for curing gift-giving headaches for millions of people, has bought itself a present: the SmartGift intelligent gifting solution. SmartGift enables brands and corporations to engage consumers, employees and prospects by providing a premium digital gifting experience within a unified platform, allowing users to send, track and manage gifts and recognition campaigns.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Forrester eCommerce
MAY 2, 2023
Ever catch yourself thinking that there are a thousand channels and there’s nothing to watch on television? In the era before dedicated networks, streaming services, and on-demand programming, cartoon binge-watching consisted of five hours every Saturday morning featuring tiny blue creatures, crime fighting teenagers (and a mangy mut), and superheroes.
Retail TouchPoints
MAY 2, 2023
Tuesday Morning has received permission from a bankruptcy judge to wind down its operations after nearly 50 years in business despite an objection from one of its investors. The retailer started closing 250 locations earlier this year, pursuant to its plan to exit Chapter 11 with a much smaller footprint, and began the process of shuttering the remaining locations on May 1.
Forrester eCommerce
MAY 2, 2023
Amazon has announced that it will wind down its Halo product line and services, highlighting the challenges of generating profits and success in the fitness tracker market.
Retail TouchPoints
MAY 2, 2023
PetSmart will offer same-day delivery from nearly 1,500 stores across the U.S. via an expanded partnership with Instacart , following a successful launch in more than 150 PetSmart stores in Canada. Shoppers can order food, treats, toys and even large items like dog crates, cat towers and aquariums for delivery in as fast as one hour by visiting Instacart’s PetSmart page or selecting the PetSmart storefront on the Instacart app.
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Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.
Forrester eCommerce
MAY 2, 2023
Please join our upcoming research on the role of remote patient monitoring devices in enabling remote care.
Fabric
MAY 2, 2023
At fabric, one of our guiding ethos is, “We work and build as if we are customers.” We pride ourselves on working as if our customers are sitting at the table with us, and we are only happy when our customers are happy. As part of that commitment, we regularly analyze how we can make our product experience more intuitive. Recently, we revisited the names for a specific group of fabric’s product modules within the Copilot experience – PIM, XM, OMS, CDP, and Member.
Fastr
MAY 2, 2023
Designers need time to ideate - sometimes on their own, sometimes with others. Designers also need critiques. Honest evaluations of their work and an objective assessment of whether it meets the needs of the project or campaign. And most designers also need inspiration, often found through lived experiences, personal interactions, and seeing the work and thought processes of other designers.
Fabric
MAY 2, 2023
At fabric, one of our guiding ethos is, “We work and build as if we are customers.” We pride ourselves on working as if our customers are sitting at the table with us, and we are only happy when our customers are happy. As part of that commitment, we regularly analyze how we can make our product experience more intuitive. Recently, we revisited the names for a specific group of fabric’s product modules within the Copilot experience – PIM, XM, OMS, CDP, and Member.
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In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.
Salsify
MAY 2, 2023
Technology has created a cultural shift in how consumers shop. Consumers increasingly expect retailers to be omnichannel so they can have a seamless shopping experience regardless of whether they’re in a store or online.
Fabric
MAY 2, 2023
At fabric, one of our guiding ethos is, “We work and build as if we are customers.” We pride ourselves on working as if our customers are sitting at the table with us, and we are only happy when our customers are happy. As part of that commitment, we regularly analyze how we can make our product experience more intuitive. Recently, we revisited the names for a specific group of fabric’s product modules within the Copilot experience – PIM, XM, OMS, CDP, and Member.
Ecommerce Platforms
MAY 2, 2023
Is dropshipping legal? This is a question you might be asking yourself if you’re planning on launching a store following the dropshipping business model. After all, dropshipping involves actively selling products created by a third-party manufacturer, with help from a logistics company. This unique approach leaves some would-be business owners wondering whether a dropshipping strategy would put them at risk of legal issues, often connected with copyright and patent protections.
RetailDive
MAY 2, 2023
The home-goods retailer’s mixed signals remind some of Toys R Us. The toy retailer filed to reorganize in 2017, only to liquidate its U.S. operations months later.
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Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.
Omnisend
MAY 2, 2023
Reading Time: 9 minutes Email marketing is an easy skill to learn but a difficult one to master. It takes an intricate knowledge of the best email marketing practices, strategies, and — most importantly — a good, reliable tool to send out great campaigns. So if you’re evaluating an email marketing tool for your business, you’re in the right place. This article compares two popular platforms that readers often ask about: Omnisend vs.
RetailDive
MAY 2, 2023
The change will go into effect on June 1 and comes shortly after the retailer said it would limit how many birthday gifts could be shipped to one address.
Omnisend
MAY 2, 2023
Reading Time: 9 minutes Email marketing is an easy skill to learn but a difficult one to master. It takes an intricate knowledge of the best email marketing practices, strategies, and — most importantly — a good, reliable tool to send out great campaigns. So if you’re evaluating an email marketing tool for your business, you’re in the right place. This article compares two popular platforms that readers often ask about: Omnisend vs.
RetailDive
MAY 2, 2023
Two years out of bankruptcy and under private equity ownership, the mall-based retailer said it’s on the lookout for more acquisitions.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Digital Doughnut
MAY 2, 2023
If you're even remotely tuned into what's been taking place in the world of search engines, you've probably been hearing about things like ChatGTP and Open Source Search and seeing a lot of press around the new and improved Bing! While Bing's search traffic is not even close to that of its big brother Google (Statista), they're coming off a slow incline that started after a dip in 2019.
RetailDive
MAY 2, 2023
The complaint filed in April alleges the DTC brand’s registration statements in 2021 were false or misleading as it relates to non-core product offerings.
Talkoot
MAY 2, 2023
Amazon & Walmart SEO guide: product listing requirements and why they matter Brian Hennessy Talkoot CEO and Co-Founder Landing on the first search results page of Amazon or Walmart is like striking gold for sellers. And quality content is a big part of how you do that. Across both marketplaces, high-quality, keyword rich content is proven to improve customer experience, increase your conversion rate and drive more traffic to your product page.
RetailDive
MAY 2, 2023
The research-based skin care brand is helping customers find what’s best for their skin with a comprehensive formula analyzer available on its site.
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In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.
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