Tue.Mar 21, 2023

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Social Media Sharing: How Much Private Information Are You Making Public?

Digital Doughnut

Social media is an important part of modern life, and it is a good way to keep in touch with friends and meet new people. It's also a dangerous way to share too much information, if you're not careful.

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AI In Collaboration Tools Is A Tech Problem In Need Of A Human Solution

Forrester eCommerce

Generative AI — where AI generates novel content in response to a user’s natural-language request — is about to get baked into our collaboration tools. On March 16, Microsoft announced Microsoft 365 Copilot, which injects generative AI directly into the company’s productivity suite (including Word, Excel, PowerPoint, Teams, and more).

Customer 370
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NorthLadder Aims to Reduce E-Waste by Improving Electronics Resale Journey

Retail TouchPoints

NorthLadder , a Middle Eastern marketplace for pre-owned electronics, has partnered with insights-led customer engagement platform MoEngage to create remarketing strategies and gamify the customer experience. The retailer is aiming to double its traffic by creating a customer journey that lets customers identify their device and offer an instant “best price.

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Generative AI Gets An Upgrade To Business Class With Adobe Firefly

Forrester eCommerce

Adobe’s new Firefly service is a leap forward in comparison with other generative AI services for images — it’s a Napster-to-Apple inflection point that bodes well for the future of creativity.

Other 195
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The Pragmatic Path to Composability: Creating Efficient Commerce Systems

Speaker: Jason Cottrell and Brian Walker

Brands used to look for a commerce platform that could do everything. But over time, one vendor was no longer enough to meet a brand’s needs, so they added, and added, and added— and now it's essential that these vendors work well together. That’s composable, and it’s important to get it right. Customers and your board expect you to be in new channels and to adapt quickly to market change.

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The Face-Off Between Amazon and ‘Alternative Marketplaces’ is Shaping the Next Era of Ecommerce

Retail TouchPoints

“Omnichannel” has been an aspiration for brands for many years now, but while it used to refer to the merging of a retailer’s brick-and-mortar and ecommerce operations, it now means something very different. The “new omnichannel” that retailers now aspire to includes not just stores and websites but also social media, search engines and perhaps most importantly, multiple online marketplaces.

eCommerce 265
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Disruptive Innovation Is Shaking Up The Sales Performance Management Technology Category

Forrester eCommerce

Until recently, cost and implementation complexity limited SPM solutions to mostly large companies with complex use cases. Our SPM Wave shows that new entrants are providing solutions using modern technology that disrupt the status quo and generate value beyond the most complex use cases.

More Trending

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Invest In A Cross-Channel Marketing Hub To Elevate Your Campaign Strategy

Forrester eCommerce

Empowered customers expect seamless cross-channel experiences. B2C marketers must understand customers and create value exchanges in their individual moments of need. That’s a tough job if your martech ecosystem is overly complex or badly integrated – or both.

Channel 195
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Rue21 Taps GNC Exec as its New CEO

Retail TouchPoints

Rue21 has named Josh Burris CEO and member of its board. Burris replaces Bill Brand, who announced his intention to step down this month. Burris joins the retailer from GNC , where he has served as CEO since February 2021 , leading a successful restructuring under new ownership. Burris brings more than 25 years’ experience leading consumer-focused retail brands, including Abercrombie & Fitch, Hollister, DKNY, Karl Lagerfeld Paris, Calvin Klein Performance, Wilsons Leather and GH Bass & C

Fashion 247
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Generative AI Gets An Upgrade To Business Class With Adobe Firefly

Forrester eCommerce

Adobe’s new Firefly service is a leap forward in comparison with other generative AI services for images — it's a Napster-to-Apple inflection point that bodes well for the future of creativity.

Other 195
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Amazon Plans to Cut Another 9,000 Jobs to Prepare for ‘Uncertainty’

Retail TouchPoints

Amazon is planning to eliminate 9,000 jobs over the coming weeks, mostly in its AWS, People Experience and Technology (PXT), Advertising and Twitch businesses. The downsizing is on top of the 18,000 layoffs announced in January 2023, though Amazon plans to continue hiring in areas where the company is prioritizing the allocation of resources. The cuts are being made as Amazon streamlines its costs and headcount due to “the uncertain economy in which we reside, and the uncertainty that exists in

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Turn Payments Into Personalization: Unlock the Value of Transaction Data

Speaker: David Nisbet, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

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Ecommerce Growth: How To Build a Revenue Growth Strategy | Salsify

Salsify

Revenue growth is a fantastic goal. If you launched a new strategy or embarked on a bold new campaign, revenue growth provides the black-and-white reality at the end: Did the new strategy deliver as promised?

eCommerce 148
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7-Eleven Powers up Proprietary Electric Vehicle Charging Network

Retail TouchPoints

7-Eleven has launched 7Charge , a proprietary EV (electric vehicle) charging network and app, at select U.S. store locations in Florida, Texas, Colorado and California. The retailer plans to expand the 7Charge network into Canada as well as other U.S. locations while continuing to utilize third-party fast-charging network options, with the goal of matching consumer demand and expanding EV charging to neighborhoods that have, until now, lacked access.

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The Entertainer joins forces with retail charity Retail Trust

365 Retail

The UK’s largest independent toy retailer, The Entertainer , has partnered with retail industry charity the Retail Trust to introduce a range of new measures to support its employees’ health and wellbeing. The partnership is set to give over 2,000 employees at The Entertainer, and their families, access to a range of personalised wellbeing resources from the Retail Trust.

Retail 127
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Foot Locker Moves Away from Malls with Plans to Close 400 Underperforming Stores

Retail TouchPoints

As it approaches its 50th anniversary in 2024, Foot Locker has outlined a new transformation strategy “designed to set us up for success for the next 50 years,” said the company’s President and CEO Mary Dillon at an investor presentation on March 20, 2023. The company posted a slight dip in sales in Q4 2022, which ended Jan. 28, 2023, with sales down 0.3% to $2.33 billion from the $2.34 billion generated in Q4 2021.

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Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

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Allbirds creates zero-carbon shoe

RetailDive

The DTC brand, which developed the Moonshot shoe through a regenerative wool program, is open to sharing its process with other companies.

Other 131
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Amazon Prime Day 2023 Strategies, Predictions, & Tips for Success

ROI Revolution

It’s that time again! 2023 will mark the eighth year of Amazon’s major annual sales event. Your Amazon Prime Day 2023 strategy will need to account for various current concerns including inflation, the recession, supply chain strain, and more. We’ll keep this article updated consistently leading up to Prime Day as new information is released about the event.

Events 78
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Maximising Profitability: a Deep Dive into the Repeat Orders Metric for eComm & Retail

Omniconvert

Today we will look at a crucial metric to track your performance post-acquisition: the repeat order rate. We'll go through the definition, the formula, and tips & tricks to increase this metric using the Customer Value Optimization methodology. The post Maximising Profitability: a Deep Dive into the Repeat Orders Metric for eComm & Retail appeared first on Omniconvert Ecommerce Growth Blog.

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The Vitamin Shoppe owner gets buyout offer topping $1B

RetailDive

Franchise Group’s management in January had reportedly considered taking the company private themselves for a similar price.

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The Future of Multi-Vendor Commerce

In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

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Porcelain Superstore reports £15.9m sales despite supply chain challenges

365 Retail

Porcelain Superstore, a family-run tile retailer based in Manchester, has reported sales of £15.9 million in its eighth consecutive year of growth. Despite supply chain issues caused by the war in Ukraine, which impacted its main manufacturers in Italy and Spain, the company recorded a 6% increase in sales from £15 million in 2021. The rise in gas prices and a housing slowdown resulting from rising mortgage rates also posed challenges for the business.

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Ex-GNC chief executive to take the reins at Rue21

RetailDive

Josh Burris has experience at several apparel brands and will be leading the low-price teen apparel retailer in the midst of a turnaround.

Apparel 94
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5 Ecommerce Personalization Tactics to Start Today

Smile.io

Do you personalize the shopping experience? While it’s common to address customers by their names in emails and leave it at this point, meaningful personalization is more than that. You can go beyond and tailor website content, emails, texts, apps, live chats, and call centers to every customer. These days, customized experiences are more important than ever. 73% of shoppers expect brands to understand their unique needs and expectations.

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Clinique launches virtual lab

RetailDive

The Clinique Lab builds on the brand’s concept space at Macy’s in Herald Square, but with a virtual storefront.

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Forrester Report: Demystifying The Technical Functions of POS Solutions

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

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Boost Your Online Sales: Top Tips From An Ecommerce Search Engine Optimization Agency

Shopping Signals

Hey there ecommerce entrepreneurs, I’m here to share some amazing tips on how you can boost your online sales. As an ecommerce search engine optimization agency that specializes in helping businesses optimize their websites for maximum visibility and conversions, we’ve seen our fair share of successful campaigns – so trust us when we say we know what works!

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On reports a profitable year with DTC, wholesale growth

RetailDive

The brand saw net sales increase by 91.9% in its fourth quarter, and it will be expanding into tennis while it grows its focus on running.

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Starbucks launches new retail channel ‘Starbucks Curbside’ in China

365 Retail

Starbucks has partnered with Amap, a leading provider of digital map content, navigation, and location-based solutions, to launch a new retail channel in China called Starbucks Curbside. The service offers customers in Beijing and Shanghai a convenient way of enjoying their coffee routines on the go, amid rush hour traffic, with real-time route planning and positional tracking technologies.

Channel 52
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Resale fashion search engine launches

RetailDive

Chinese tech company DejaWooo received its first seed investment in 2021 and last week announced the launch of its platform.

Fashion 80
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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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The Green Shift: Impact of Environmental Awareness on High Street Retail

365 Retail

The world is going green, and high-street retail is no exception. As environmental awareness continues to rise, conscious consumerism drives significant changes in the retail landscape. From eco-friendly products and sustainable stores to choosing trains from London to reduce carbon footprints, this blog will delve into the impact of environmental awareness on high-street retail and the future of shopping.

Retail 52
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BJ’s ‘last mile delivery model’ improves in-store order fulfillment process

RetailDive

The service involves employees picking items for an order before handing them off to a same-day delivery provider.

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Vitamin Shoppe owner received an unsolicited buyout offer

RetailWire

Franchise Group said it had received an unsolicited offer to buy the company for $30 a share, a nearly 32 percent premium to its closing price on Friday. The company, which owns Vitamin Shoppe and Buddy’s Home Furnishings, is considering a deal to take it private by CEO Brian Kahn and his executive team, according to a Wall Street Journal report from earlier this year.

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Fanatics is NHL’s new uniform supplier

RetailDive

The sports merchandise retailer replaces Adidas, which allowed a seven-year deal with the hockey league to end.

Retail 79
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The B2B Digital Commerce Playbook for Manufacturers

In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.