Sat.Mar 17, 2018 - Fri.Mar 23, 2018

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IBM Channel Executives Are Frustrated With The Pace Of Partners’ Transformation

Forrester eCommerce

PartnerWorld kicked off in Las Vegas yesterday and, for the first time, colocated with IBM’s Think main event. The 1,000-plus partners who packed the MGM Grand Arena heard some great messaging around simplified programs, reduced contractual requirements, and a direct sales team who was finally getting channel religion delivered through its paychecks.

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How the Customer Experience is Powering the Fastest Growing Brands

Kissmetrics

A form of this article originally appeared on Stitch Labs. Stitch Labs is a purpose-built inventory management software to help brands improve customer experience and scale efficiency. Download the original guide here. When we talk about the future of retail, industry news is abuzz with the idea of brands creating experiences for their customers. Consumers want more than an email newsletter—they want easy tracking and personalization.

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8 Essential Product Photography Tips For Amazon Sellers And Ecommerce Store Owners

My Wife Quit Her Job

Let me just say it straight away: great product photography isn’t easy to achieve. But I’m not saying this to scare you. Rather, I’m saying this to comfort you. The thing is, if you’ve been struggling to take good product images and haven’t been happy with your results, it’s not necessarily because you’re a bad photographer, it’s just that it’s not the easiest thing to master.

eCommerce 199
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WEBINAR: Battling Amazon with a Better Customer Experience

Optimizely

Amazon is a fact of life for every B2C brand. Your buyers probably have Prime, order often through the platform, and probably see Amazon’s search results before your ecommerce site even shows up. This is in part because Amazon offers a fantastic and easy buying experience for their customers. Buyers get fast shipping, great customer service, and easy checkout all in one. .

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Turn Payments Into Personalization: Unlock the Value of Transaction Data

Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

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Twenty Goals That Are Just Plain Better Than “Growing Revenue”

Forrester eCommerce

Dear Marketers, I know how important it is to you to grow revenue. I also know how that focus will help expand your remit — to align with your organization’s strategic priorities and rally around an explicit path to revenue. Any of these 20 examples (and countless more) are more substantial, manageable, and productive than an […].

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How Direct-To-Consumer Is Driving The Need For Real-Time In Retail

RTP blog

By Thomas Hill, Kx Systems Real-time is the latest in a long line of terminology infiltrating the world of retail. So what is it, and why do you need to care? Well, you don’t need to care, but Charles Darwin would argue you should: “It’s not the strongest of the species that survive, nor the most intelligent, it’s the one that most adapts to change.

Consumer 150

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How to Convert Mobile Visitors into Email Subscribers

Klaviyo

Mobile devices are taking the Internet by storm. Nearly 56% of website traffic now comes from mobile devices. As a result, many businesses are now facing a new challenge. Mobile visitors aren’t converting as well as desktop visitors. Why is it difficult to convert mobile traffic into leads? Well, you don’t have to wonder anymore. In this post, we’ll show you some of the most effective tactics for turning your mobile visitors into email subscribers, all by yourself.

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The Insurance Industry Is A Prime Target For AI Technologies And Solutions

Forrester eCommerce

In their quest to become digital insurers, insurance carriers have a revolutionary opportunity to improve their businesses with new and emerging artificial intelligence (AI) technologies. It is certainly a balancing act to find that perfect peanut butter-and-jelly combination of operational efficiency and customer engagement, however I believe many insurance carriers to be up to the […].

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Case Study: How One eCommerce Brand Spends Its 7-Figure Adwords Budget

Inflow Insights

Ever curious how big-name brands spend their budget? We’re talking about companies that spend millions a month and thousands each day in AdWords. They’re in a different world when it comes to marketing spend. How do we know? We’ve helped companies with seven-figure marketing campaigns stay on top. Not only that, but we’ve helped them spend less to do so.

eCommerce 148
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201: Creative Ways To Run Facebook Ads To Sell Physical Products With Steve Weiss

My Wife Quit Her Job

Today I’m happy to have Steve Weiss on the show. Steve runs MuteSix.com which is a firm that specializes in customer acquisition. They consult with Facebook ads, Google ads, email marketing…you name it and they were ranked number 341 on the Inc 5000 for 2017. Anyway, Steve is a master of running Facebook ads in the context of ecommerce so today we’re going to pick his brain.

Books 144
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Get MACH Ready: Preparing Your Business for Digital Transformation

Adopting MACH technology means more than implementing new platforms. This type of digital change affects your organization at every level and requires a thoughtful approach to navigate challenges that crop up. The Get MACH Ready report, co-authored by MACH Alliance member Scott Canney in collaboration with Orium, commercetools, and Contentstack, will provide you with strategies to prepare your organization for a digital transformation.

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How to Get Followers on Instagram: The Ultimate Guide

Bootstrapping Ecommerce

Global social media networks such as Facebook & Twitter are usually the go-to marketing platform options, but many often skip the content-centric platform that is Instagram. In this guide we’ll be discussing how to get followers on Instagram so you can grow your potential customer base and engage your current audience. The post How to Get Followers on Instagram: The Ultimate Guide appeared first on Bootstrapping Ecommerce.

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Avoid These Top CX Misconceptions

Forrester eCommerce

To provide great CX reliably and efficiently, companies must master the six competencies of customer experience management (CXM): research, prioritization, design, enablement, measurement, and culture. Unfortunately, common misconceptions can cause even the most experienced CX professionals to stumble along the path to CXM maturity.

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????????????????????????????Customer Lifetime Value??????????????: The Leading E-commerce metric

Omniconvert

Is your online store successful or not? You probably know about all the E-commerce KPIs; rolling many orders may give you a great feeling of accomplishment, but what metric does it best help you see the clients’ worth and your actual ROI? One of the most useful calculations in E-commerce that responds to above questions […]. The post ????????????????????????????

eCommerce 138
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Capture More Revenue with Back in Stock Flows

Klaviyo

When one of your products unexpectedly sells out, your customers are understandably disappointed, and there’s no guarantee that they’ll come back to buy when you finally restock that item. That can lead to you losing both customer goodwill and revenue. To solve this situation, you want to collect the information of interested shoppers, and reach out to them when you restock so that they can come back and complete their purchase.

Shopify 126
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The Future of Multi-Vendor Commerce

In this on-demand webinar, discover how Logicbroker’s cutting-edge technology enhances the overall experience for both current and future customers and gain insights into how leveraging our seamless integration process unlocks new dimensions of efficiency and functionality. Plus, learn how our advanced marketplace features are set to revolutionize the way businesses operate, offering opportunities for growth and success within your multi-vendor commerce program.

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How to be Mindful with Ecommerce, Web Design, Development and Marketing

Ecommerce Platforms

This is a guest post by Kaira Jewel Lingo , a mindfulness teacher and spiritual mentor I've met last year at a wonderful retreat in Devon, UK. However, I have been using her guided meditations for many years in order to get some calm and ease in the middle of a busy day, or at the end of it. So it's a great pleasure to invite Kaira Jewel to teach us how to slow down and enjoy life around our screens: Many of us spend much of our day on the Internet, focused on things like web development, UX, UI

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New Tech: Transportation Technology And The Self-Driving Economy

Forrester eCommerce

Less than a year ago, my colleague Laura Koetzle and I published a report on the transformative effects of autonomous vehicles on the global economy. While conducting the research in the year leading up to that publication, the news cycles were sparsely populated (at best) with stories of the marvel of self-driving cars.

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Ecommerce Platforms: Choosing The Best Ecommerce Software For Your Business (Whether You’re A Startup, New Store or Enterprise)

A Better Lemonade Stand

If you’re brand new to ecommerce, determining your ecommerce platform partner which will run 90% of your business is an important, but many times complicated step. There is no “best” platform overall, it really does depend on your specific needs, but you should know exactly what to look for so you can choose the best ecommerce platform for your particular business and business model.

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SXSW 2018 Sets the Blueprint for Customer Engagement in the City of the Future

GetElastic

Very few events manage to bring together such a vast array of content like Austin’s South by Southwest (SXSW). With its emphasis on music, film, and technology, it can sometimes feel challenging to find a common thread that brings together its diversified audiences. This year the festival launched a convergence program called “Cities Summit” to drive meaningful discussions about the future of our cities— a theme that resonated with many attendees.

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The B2B Digital Commerce Playbook for Manufacturers

In this comprehensive guide, we delve into four essential ecommerce strategies for manufacturers. Each strategy is backed by a clear vision to ensure your efforts are aligned. Whether you’re a seasoned industry player or a budding digitalization champion, these strategies offer actionable insights to drive success. What will you find in the guide: Overview of how current events and external pressures impact business priorities.

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Udemy Review: The Most Popular Online Course Marketplace

Ecommerce Platforms

If you've thought of buying or selling an online course at some point, Udemy has most likely come across your radar. It's by far the most popular place to purchase online courses, and the quality is usually pretty respectable. What's more is that as a consumer, you can check ratings and reviews to filter out the junk. But the big question for you is whether or not it's a viable place for selling your own online courses.

Download 120
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Investment Companies’ Content Fails To Inspire Trust

Forrester eCommerce

If there’s any industry whose content should inspire trust, it’s that of the investment and wealth management industry. They’re asking consumers to entrust their nest eggs with them. And there are lots of eggs. PwC forecast that the mass affluent segment alone would put up to $10 trillion under management by 2020. Our analysis of […].

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The 10 Top Co-Working & Co-Living Spaces Around the World for Digital Nomads

A Better Lemonade Stand

While there are people who want to go on vacation and not even think about work, an increasing number of people have found ways to use co-working & co-living spaces to stay connected and keep their hustle on the go with them while they're on holiday. The post The 10 Top Co-Working & Co-Living Spaces Around the World for Digital Nomads appeared first on A Better Lemonade Stand.

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How to Sell Your CFO on Personalization (Or Anything Else, Really)

Sailthru

With marketers constantly testing in pursuit of incrementality and finance organizations always seeking predictability, the two teams are often like oil and water. Marketing wants to experiment. Finance wants guaranteed ROI returns. Marketing and finance are separate entities with disparate thinking and operational methodologies, but the rise of performance marketing has helped them speak in a common tongue.

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How Retailers Are Transforming Customer Experiences with Data & AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Going Private Could Be The Best Thing To Ever Happen To Nordstrom — With One Big Caveat

Steve Dennis

Recently a roughly $8.4 billion offer from the Nordstrom family to take the namesake retailer private was rejected as inadequate. The deal now seems at risk as the special committee in charge of evaluating a potential transaction indicated that the price needed to be “substantially” and “promptly” improved upon or they would terminate further discussions.

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Join Our 2018 Digital Experience and Organization Survey

Forrester eCommerce

TLDR: Participate in the 2018 Forrester Digital Experience and Organization Survey. Click here to start the questionnaire now, the survey is closing soon! Forrester has fielded a Digital Experience and Organization survey for the past four years. We’ve uncovered key trends such as when software investment priorities swung wildly away from best-of-breed to ease-of-integration.

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Lack of accurate product information: the no. 1 turn off for online consumers

Retail Technology Review

A survey commissioned by Pimberly indicates that UK retailers are losing online customers, and sales, due to poor product information.

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Four Mistakes Email Marketers Using Online Data Should Avoid

Liveintent

Email has always been a great mechanism for communicating to a large group of your customers, but if you’re only using it to broadcast the same, indiscriminate message to everyone, you’re limiting its relevancy and power to drive performance. These days, marketers celebrate their ability to use data to supercharge email – the most ubiquitous and deterministic identifier in their toolbox.

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Forrester Report: Demystifying The Technical Functions of POS Solutions

Understanding the intricate world of Point-of-Sale (POS) technology is a common challenge for tech buyers. When it comes to defining the functions of Point-of-Sale systems, the communications have yet to be standardized–—until now. Forrester’s new report, Demystifying The Technical Functions of POS Solutions, breaks through the noise and provides business leaders with the information and tools they need to evaluate the features of POS systems.

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How to build consumer trust in your brand

Salsify

You've always known that winning your consumers confidence and trust is important to winning sales, but with the headlines full of questionable data practices and the ease with which consumers can choose from an endless digital shelf for a different product, trust is now critical to your brand's success. Our consumer research uncovered new insights about what wins trust on the digital shelf.

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Consumer Marketing 2018: Build Emotion-Powered Brands With Dipanjan Chatterjee

Forrester eCommerce

WHAT DO EMOTIONS HAVE TO DO WITH BRANDING STRATEGY? I sat as a silent observer at an internal marketing workshop of a multi-billion-dollar consumer brand. They spoke for three hours about being customer-obsessed. They never spoke about the customer. That’s the old way of marketing. As a profession, we’ve talked the talk about customer […].

Consumer 243
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How to A/B Test Your Influencer Marketing Efforts

Lemonstand

A/B testing makes perfect sense for plenty of marketing initiatives. It’s easy enough to send emails to different sets of subscribers, target different groups in your Facebook ads, or test different CTAs on your website. No one’s the wiser, and your company discovers the optimal way to reach your target audience. But what about influencer marketing?

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Cleaning Your Data So You Can Focus on Strategy

Klaviyo

Impactful data is the difference between marketing strategies that drive sales and conversions, and ones that send customers searching for the unsubscribe button. However, strategies will never amount to much if they aren’t informed by relevant, and more critically, accurate data. This is why good tools to maintain data consistency are so important.

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The Circular Product Journey: Powering a Sustainable, Data-Driven Future With PIM

The linear flow of make > use > dispose is unsustainable. Not only is it at odds with the realities of modern society, but it also fails to meet evolving demands from consumers and regulators. Linear is out. Circular is in. Going circular is not an overnight switch. It requires forward planning and data-driven decision-making. In this ebook, you’ll see how the right technology can help brands and manufacturers secure the product data governance they need to power this circular transition.