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Product Substitution: How Savvy Retailers and Manufacturers can Build Supply Chain Resiliency, Reduce Costs and Improve Customer Experiences

Retail TouchPoints

Shipping delays and stockouts lead to frustration and disappointment, especially when logistical problems impact time-sensitive purchases, such as special occasion gifts, event tickets or prescription medications. When customers place ecommerce orders, the last thing they want is an unhappy surprise.

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Best Fulfillment Center for Startups

Ecommerce Platforms

Running a startup is tough work, and in the ecommerce business, it often means fulfilling products from your own office, home, or even a garage. But at some point, you’ll want to find a fulfillment provider to offer faster shipping, and to focus on other parts of your business. The Best Fulfillment Centers for Startups.

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7 Targeted Retail Strategies for Revenue Growth and Margin Improvement

Retail TouchPoints

The 2023 Omnichannel Retail Index demonstrates that understanding what customers value and using that information to build long-term customer relationships is essential for survival. Loyalty Beyond the Price Tag In our hyper-connected world with increasing distractions, retailers and brands struggle with high acquisition costs.

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How retailers compete on speed, at scale, with fabric OMS

Fabric

We’re turning speed into a competitive advantage for large omnichannel retailers. With fabric OMS, merchants and operators can enhance customer satisfaction, make data-driven decisions for more efficient and streamlined operations, and take sweeping control of inventory, orders, and fulfillment with its advanced capabilities.

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19 Omnichannel Experience Examples from Top Brands

GetElastic

Front and center in any conversation about commerce are the words personalization , omnichannel , customer-centric, and experience-driven. Customer retention rates are 90% higher on omnichannel vs. single channel. By investing in the omnichannel experience. And how do they do that?

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Understanding the Operational Side of Flexible Fulfillment Strategies

Kibo

90% of consumers view 2-3 day shipping as a baseline expectation. At the same time, costs continue to increase. In response, leading companies are replacing their traditional fulfillment methods with flexible fulfillment strategies. According to McKinsey & Co.,

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How to Win in the Real-Time Holiday Retail Era

Retail TouchPoints

Consumer expectations of retailers have been transformed by their experiences buying from Amazon and other innovative retailers that are able to provide fast, efficient omnichannel experiences. A fast, flexible and responsive fulfilment process. Holiday shopping season is upon us. The key is investing in real-time inventory.