Retail TouchPoints

AUGUST 19, 2022

Retail TouchPoints (RTP): How have shifts in consumer behaviors and expectations impacted the way retailers invest in technology? In fact, 36% of retailers still tell us they’re planning to spend more [on technology] in 2022 than they did in 2021. RTP: The recession isn’t impacting retail budgets for technology, which is great.

Technology 262

Technology Shipping Costs Omnichannel Mobile 262

Retail TouchPoints

OCTOBER 4, 2023

For example, short lead times and the ability to adapt quickly resulted in strong sales for Zara owner Inditex despite colder than usual weather this summer. The numbers from our latest guide to omnichannel commerce speak for themselves, showing that marketing across three or more channels earns brands 250% higher engagement.

Omnichannel 262

Omnichannel Merchant Services BigCommerce Payment Services 262

Retail TouchPoints

OCTOBER 5, 2021

With conversational commerce solutions, brands can unlock a seamless omnichannel experience, win lasting customer loyalty and drive revenue. Modern consumers live on their mobile devices. Customer service is an integral part of the omnichannel experience equation that should not be forgotten or neglected.

Omnichannel 259

Omnichannel Customer Loyalty B2C B2B 259

Retail TouchPoints

JULY 3, 2023

Many of us have become experts at navigating an ecommerce site in seconds, and some of us may even pay for groceries via mobile apps on our smartphones. For example, say you try on a white button-down in-store. Despite its growing popularity, many business leaders and IT teams aren’t taking full advantage of this technology.

Consumer 241

Consumer Omnichannel Retail Technology 241

iVend

APRIL 20, 2023

In this article, we explore how mobile POS ‘untethers’ the point of sale, allowing it to go out into the store, and even beyond the four walls. iVend Mobile POS iVend helps retailers to reap the benefits of mobile POS. Learn how our mobile POS transforms the checkout process. But it doesn’t have to be this way.

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POS Mobile Point of Sale Payment Services 98

Retail TouchPoints

DECEMBER 13, 2023

Brands and retailers realize there is no one-size-fits-all strategy for stores — and design teams are rising to the challenge by thinking more creatively and thoughtfully about how they can innovate through new formats, technologies and collaboration methods. The H&M Move concept is a great example.

Sporting Goods 286

Sporting Goods Technology Omnichannel Operations 286

Retail TouchPoints

JUNE 28, 2023

As a result, store design teams are thinking more critically, and intentionally, about their new physical experiences — especially if technology plays a supporting role. Do retailers have interest in technologies that garner a lot of attention and PR?

Technology 263

Technology Consumer Mobile Operations 263

iVend

MARCH 20, 2024

Mobile POS is one of the fastest growing retail trends – with store associates being armed with devices that run the same cloud-based POS software as the fixed checkouts, enabling payment, inventory management and loyalty anywhere in the store. Mobile POS System iVend mobile POS takes service to customers in the aisle.

POS 52

POS Mobile Payment Services Point of Sale 52

Forrester eCommerce

JUNE 17, 2015

Recent reports that focus exclusively on how Millennials use new technologies have misled eBusiness execs into believing that they must focus primarily on Millennial dollars. [i] History has shown us that technology innovation has an impact on all generations --even if adoption rates and motivations differ by age. omnichannel.

Technology 186

Technology Consumer Omnichannel Mobile 186

Retail TouchPoints

OCTOBER 19, 2022

However, the role of the store is evolving, so retailers need to consider how they invest in modern experiential and omnichannel shops. Invest in Mobile Tools for Shoppers and Associates Alike. There’s nothing wrong with getting the basics in place first. This is where companies got really excited,” said Witcher.

Shipping Costs 269

Shipping Costs Omnichannel Webinar Operations 269

Forrester eCommerce

APRIL 14, 2021

Use best-in-class examples to prioritize your retail mobile app development.

Mobile 234

Mobile Retail Customer Experience B2C 234

Wiser

SEPTEMBER 28, 2017

To succeed, omnichannel retailers and brands need to be true to their names and fully unify their selling channels. Omnichannel holiday strategy requires channels to work together. Omnichannel retailers are at a distinct advantage because they already have the cross-channel functionalities. Leveraging Mobile Technology .

Omnichannel 189

Omnichannel Shipping Costs Demo Channel 189

Retail TouchPoints

APRIL 6, 2022

In that vein, retail store managers and shopping center owners/operators can leverage data-driven technologies to make strategic business decisions that will benefit their bottom line. Video analytics and computer vision technology gathers comprehensive data on shopper behavior and on-premise trends. Driving Shopper Engagement.

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Omnichannel Events Operations Technology 280

Retail TouchPoints

DECEMBER 20, 2023

The retailer has built, tested and optimized mobile-based technology to help associates feel equipped, informed and connected to serve customers across all channels. Additionally, we will see retailers and their RMNs offer distinct opportunities for in-store activation via mobile and in-store technology like digital screens.

Retail 246

Retail Supplies Merchant Services Social Media 246

Kibo

JUNE 10, 2021

Omnichannel commerce is a strategy that connects every sales channel that consumers use to interact with a retail brand. This may include a brand’s website, social media accounts, mobile app, or physical stores. An omnichannel strategy seeks to deliver a cohesive message across all channels. Why Is Omnichannel Important?

Omnichannel 62

Omnichannel Multichannel Social Media Channel 62

Retail TouchPoints

DECEMBER 21, 2023

There are a few common examples of this “take no prisoners” strategy, but one of the most egregious is stripping the checkout of any features that could possibly stand between a shopper and their final purchase. Picture, for example, a shopper waiting in the carpool line, scrolling endlessly on their phone as they wait for school to get out.

Payments 258

Payments Retail Shipping Costs Social Media 258

Retail TouchPoints

FEBRUARY 7, 2023

However, with new and emerging technologies – combined with its trend-setting, Gen Z and mobile-only population – China presents an unparalleled opportunity for luxury brands to elevate their online retail strategies and enhance consumer engagement to new heights.” At Alibaba’s recent 11.11

Payments 287

Payments Omnichannel Payment Services Consumer 287

GetElastic

APRIL 11, 2019

Today, another question is in the mind of entrepreneurs: do they need to create a mobile app for their store? Well, you shouldn’t waste your time and allocate a budget on mobile app development for your online store. In this article, we will list the main trends and benefits your mobile commerce (m-commerce) app should keep up with.

Mobile 147

Mobile eCommerce Merchant Services Payment Services 147

Retail TouchPoints

APRIL 16, 2024

The HSN-style, free ad-supported TV (FAST) channel will give consumers expanded access to the content and creators of Amazon Live, which debuted in 2016 on desktop, mobile and Amazon’s Fire TV devices. In 2023, more than 1 billion customers in the U.S. and India watched Amazon Live streams across those devices, according to Amazon.

Social Media 130

Social Media Home Shopping Mobile Channel 130

Sailthru

JANUARY 16, 2020

Take omnichannel personalization, for example. From there, retailers must look at the various solutions that can deliver a holistic omnichannel customer profile. Missing Out on Omnichannel Personalization Is No Longer an Option. The time when “omnichannel” was a hot buzzword is long gone.

Omnichannel 78

Omnichannel Seminar Customer Loyalty Mobile 78

Retail TouchPoints

DECEMBER 20, 2021

As retailers race to increase their ecommerce capabilities to meet this blended opportunity, those that seamlessly offer consumers what they want, when they want, regardless of how they are shopping — whether on mobile, social, or in-store — will win. Search provides a unified view and helps retailers bridge an omnichannel experience.

Consumer 353

Consumer Retail Travel Omnichannel 353

Retail TouchPoints

JUNE 11, 2021

Offering omnichannel shopping experiences requires real-time updates and a tech stack that works together in the background to power each leg of the buyer’s journey. Retailers must look for the right technology that will streamline their operations and improve the customer experience, which can ultimately increase brand loyalty and revenue.

Payment Services 196

Payment Services Payments Retail Sporting Goods 196

Retail TouchPoints

MARCH 25, 2024

About the Retail Innovation Conference & Expo The Retail Innovation Conference & Expo (also known as RICE) aims to bring together emerging brands and established omnichannel players alike to dig into the topics and trends shaping the future of retail. They’re for people who see the world the way they do.”

Retail 224

Retail Article Omnichannel Customer Experience 224

Retail TouchPoints

JUNE 17, 2020

The hype surrounding “experiential retail” encouraged retailers to think big and invest in technology that would keep shoppers in stores longer — touching and feeling products and having long, passionate conversations with associates. That means using technology to focus less on razzle-dazzle and more on practicality.

Technology 164

Technology Beauty and Health Retail POS 164

Retail TouchPoints

MAY 31, 2022

But just like those other technologies, 5G is less a specific solution and more of an enabler. Simply put, 5G is the next generation of public mobile networks (hence the “G” ). These new features make 5G much more attractive for businesses and enterprises than previous mobile technologies.

Merchant Services 351

Merchant Services Retail Mobile Food and Beverages 351

GetElastic

JUNE 7, 2016

Navigating the omnichannel universe is a challenge for many retailers. This article explores strategies for building an omnichannel business that makes sense to the reader’s unique business. Our Gartner rated e-commerce technology has enabled companies like Virgin Media to transact with customers in new and disruptive ways.

Omnichannel 113

Omnichannel eCommerce Multi-channel eCommerce Technology 113

Retail TouchPoints

OCTOBER 25, 2021

By dramatically accelerating the speed of mobile networks, it paves the way for a dazzling array of innovations. The network’s rollout will play a vital role in supporting retailers in their quest to deliver a frictionless omnichannel experience. Technology Snapshot.

Payment Services 314

Payment Services Retail Mobile Accessories 314

Retail TouchPoints

AUGUST 26, 2021

Conversational marketing enables marketers to build brand equity and improve campaign performance by transforming the customer experience through a combination of strategy, approach and technology. A good example is asking a customer if they’d like an offer or special promotion. What does this look like?

Consumer 316

Consumer Marketing Mobile Customer Experience 316

Retail TouchPoints

JULY 12, 2022

commercetools’ MACH-based technology (Microservices-based, API-first, Cloud-native and Headless) will give the beauty retailer more flexibility and scalability in its ecommerce systems, according to CTO Sree Sreedhararaj. This new technology architecture allows us to continue to scale as quickly as our appetite desires.”.

Omnichannel 239

Omnichannel eCommerce Gifts eCommerce Platforms 239

Retail TouchPoints

MARCH 30, 2023

The improvements will not be limited to technology. These updates will be particularly focused on mobile, which has become a major channel for the retailer. “In In 2022, over 80% of our traffic came through mobile,” said Peter Scaturro, SVP of Strategic Planning and Growth at Foot Locker during the call.

Mobile 268

Mobile Social Media Operations Events 268

Retail TouchPoints

JULY 6, 2022

Each Evolution Store offers its own take on convenience retailing: for example, the new Dallas location boasts customizable beverage options, a premium cigar humidor and an in-store Laredo Taco Company, among other innovations. Stores Feature the Retailer’s Latest Tech Solutions. Food isn’t the Evolution Stores’ only focus.

Food and Beverages 270

Food and Beverages Mobile Outdoor Omnichannel 270

Retail TouchPoints

OCTOBER 12, 2021

While the JOANN customer experience is extremely human-centric, the retailer doesn’t shy away from using technology. Retail TouchPoints (RTP): What roles does technology play in creating the JOANN customer experience? One example is our cut bar counter for fabric. Another example is greater use of QR codes.

Customer 258

Customer Customer Experience Supplies Omnichannel 258

RTP blog

APRIL 27, 2018

However, retailers are facing new disruptive realities from three major influences: omnichannel experience, the growing Millennial workforce and innovative technology. The Omnichannel Shift Online retailers are changing how traditional brick-and-mortar retailers are going to market.

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Omnichannel Retail Toys Technology 150

Retail TouchPoints

OCTOBER 25, 2023

Walker, who advises many QSRs, gave the example of an associate working the drive-through who is also responsible for quality assurance as well as handling interactions with Uber Eats drivers. Technology may be able to alleviate the problems of multi-tasking associates, but only if retailers invest more in employee-facing solutions.

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Multi-channel Customer Experience Mobile Improvements 317

Retail TouchPoints

SEPTEMBER 20, 2022

The Walmart Connect partner program is adding a fourth designation, “Innovation Partner,” to its current categories of technology platforms, service partners and solution providers. Here’s how it will work: Example of a TikTok feed ad via Walmart Connect. in the announcement post.

Retail 256

Retail Social Media Apparel Omnichannel 256

Retail TouchPoints

OCTOBER 6, 2022

The Retail TouchPoints 2022 Retail Strategy & Planning (#RSP22) webinar series, now available on-demand, offered a wealth of tips and best practices across critical areas including pricing, location-based technology, inventory management and marketplaces. We tend to think of agile pricing as something done on the website.

Shipping Costs 260

Shipping Costs Payment Services Merchant Services Payments 260

Retail TouchPoints

JULY 19, 2023

For example, Verizon has built its benefits package to ensure it addresses the financial, social, emotional and physical wellbeing of employees. “We As one example, an associate could quickly pull up a tutorial on a new product or refresh their memory on customer service protocols, all without leaving a simple interface on their smartphone.

Technology 183

Technology Mobile Customer Experience Consumer Goods 183