Forrester eCommerce

JUNE 10, 2022

The Forrester Financial Well-Being Tech Tide™ report presents an analysis of the maturity and business value of the 18 technology categories that support financial well-being. Financial services executives should read this report to shape their firm’s investment approach to these technologies.

Technology 195

Technology Financial Services Improvements Customer 195

Forrester eCommerce

APRIL 10, 2023

Last week, we published our latest in a series of “State Of” reports for specific verticals. Unlike more highly regulated industries like healthcare and financial services, retail has leaned on cloud heavily since the early days to power blazing-fast websites […]

Financial Services 195

Financial Services Retail Payment Services Customer Experience 195

Forrester eCommerce

JULY 16, 2020

As part of our upcoming research report on the future of banking, Jacob Morgan and I have been interviewing financial services experts around the globe. Out of that research, four clear themes have emerged. These themes are already starting to play out now but will be far more prominent by 2025 and table stakes by […].

Banking 271

Banking Financial Services Customer Experience Customer 271

Forrester eCommerce

JULY 16, 2020

Alyson Clarke and I have been interviewing financial services experts around the globe as part of our upcoming research report on the future of banking. COVID-19 is recasting the foundations of the future of banking and reshaping the digital agenda and priorities for many banks. We see four clear themes forming in the research.

Banking 271

Banking Financial Services Customer Loyalty Customer Experience 271

Retail TouchPoints

DECEMBER 22, 2021

McDonald’s made headlines when it acquired the personalization solution provider Dynamic Yield in March 2019 for a reported $300 million. The SaaS platform uses AI to support more than 400 brands in industries including retail, financial services, travel and restaurants.

Merchant Services 268

Merchant Services Payment Services Financial Services Travel 268

Retail TouchPoints

JANUARY 24, 2023

The news was first reported by the Wall Street Journal and later confirmed by the company in a blog post. The other four owners in the EWS/Zelle venture include Capital One Financial , PNC Financial Services Group , U.S. Bancorp and Truist Financial.

PayPal 301

PayPal Banking Merchant Services Payment Services 301

Forrester eCommerce

APRIL 17, 2024

In our 25-criterion evaluation of Workday services providers, we identified the most significant ones and researched, analyzed, and scored them. This blog introduces you to the report on how each provider measures up and helps enterprise technology leaders select the right one for their needs.

Technology 246

Technology Blog Financial Services Banking 246

Retail TouchPoints

OCTOBER 25, 2021

Vegas will be responsible for the strategic leadership of the company’s merchandising and assortment planning and allocation functions and will report to Paul Cichocki, EVP, Chief Commercial Officer. She reports directly to Bob Eddy, BJ’s President and CEO.

Payment Services 147

Payment Services Financial Services eCommerce Operations 147

365 Retail

JANUARY 25, 2024

Set to commence her role on February 1, 2024, Rogers will be joining the company’s Executive Board, reporting directly to N Brown’s Group CEO, Steve Johnson. Natalie Rogers, with her rich background spanning over 25 years, is poised to lead N Brown Group’s People function.

Financial Services 111

Financial Services Events Operations Technology 111

Retail TouchPoints

JULY 20, 2022

A new research report conducted by UPS Capital, Personalized Shipping Experiences: The Next Frontier for eCommerce , shows that personalized shipping experiences have emerged as the next frontier for SMB retailers looking to provide an excellent customer experience in the wake of these supply chain disruptions.

Shipping Costs 335

Shipping Costs Shipping Merchant Services Payment Services 335

Forrester eCommerce

OCTOBER 12, 2023

What it takes to comply with the requirements of the EU's Corporate Sustainability Reporting Directive (CSRD).

Financial Services 435

Financial Services 435

Retail TouchPoints

FEBRUARY 13, 2023

According to one report , the total cost of ecommerce fraud to merchants will exceed $48 billion globally in 2023, from just over $41 billion in 2022. Fraud resulting from relationship, product and service scams combined represented 22% of total fraud. Why is this happening?

Merchant Services 284

Merchant Services Payment Services Technology eCommerce 284

Retail TouchPoints

DECEMBER 30, 2022

Widely reported examples of such attacks include Macy’s where huge numbers of customers were notified that their cardholder data had been stolen. Elliott has led aviation and financial services InfoSec and data protection functions and has recently embraced the role of Security Advisor at Jscrambler.

Merchant Services 325

Merchant Services Payment Services Payments Consumer 325

Retail TouchPoints

MARCH 24, 2023

We expect our DG Media Network to grow significantly in 2023 as we expand the program and enhance the value proposition for both our customers and brand partners while substantially increasing the overall net financial benefit for the business.” outside the CPG space) advertisers such as financial services or auto manufacturers.

Retail 283

Retail Multi-channel Financial Services Merchant Services 283

Retail TouchPoints

MAY 6, 2021

retailers pay for failed deliveries, or the $309 billion the industry paid in 2019 (about 20% of ecommerce sales) on returns, according to an Appriss Retail research report. Those numbers don’t include $17.78 The problem became even more acute amid the pandemic, with consumers increasingly coming to expect free delivery and returns.

Fulfillment 344

Fulfillment Department Stores Supplies Financial Services 344

Retail TouchPoints

MARCH 17, 2021

The company reports that enterprise revenue is now its largest and fastest-growing segment, having more than doubled year over year. “In Of the 42 countries in which Stripe operates, 31 are in Europe.

Payment Services 175

Payment Services Payments POS Financial Services 175

Retail TouchPoints

MAY 20, 2022

According to a recent report from the Identity Theft Resource Center there was a 68% increase in data breaches in 2021 compared to 2020, awarding last year with the highest number of data breaches ever reported. A Rise in Retailer ATO Attacks.

Retail 286

Retail Financial Services eCommerce Information 286

Forrester Omnichannel

APRIL 27, 2016

Note: If you're a Forrester client, you can jump straight to the full report here. After entering my card and PIN and while waiting for my money ( during which I was a captive audience ), I was presented with an ad for a new service from the bank. digital financial services. financial services.

Banking 87

Banking Channel Financial Services Customer 87

365 Retail

DECEMBER 2, 2022

The financial technology or FinTech industry has made a huge impact on the world in recent years. Applying technology to financial services such as banking apps, investing platforms and credit services has helped make finance more accessible to millions of people all over the world. Improving Customer Experience.

Payment Services 52

Payment Services Financial Services Retail Banking 52

Retail TouchPoints

JULY 13, 2023

Any business that handles customer funds, including fintechs and non-financial companies, is now required to play its part and make compliance a core driver of operational fitness. The Ever-Present Challenges of Compliance We’re all living in a very different world from the days when financial services were only offered by large banks.

Merchant Services 244

Merchant Services Payment Services Payments Banking 244

Forrester eCommerce

APRIL 20, 2020

In “The Forrester Wave™: Digital Wealth Management Platforms, Q1 2020” report, we identified the 13 most significant digital DWMP providers, which we evaluated across 26 criteria. We define a DWMP as: An […].

Management 324

Management Financial Services Customer Experience Customer 324

Forrester eCommerce

JULY 10, 2019

As we’ve reported prior, the majority of legacy Fortune 500 firms are no longer market leaders because their focus remains on protecting their traditional business in this era of digital transformation.

Banking 387

Banking Marketing Financial Services Information 387

Kissmetrics

FEBRUARY 22, 2021

In financial services, a 5 percent increase in retention results in a 25 percent increase in profits. For example, a customer who is satisfied with your email marketing services might also sign on for your SEO services. Depending on the industry you are in, the tools you already use might provide reports.

Customer Retention 279

Customer Retention Document Improvements Information 279

Forrester eCommerce

MAY 30, 2019

I have recently released a new report looking at the second phase of the Payment Services Directive (PSD2) and its security requirements along with my colleagues Jacob Morgan and Andras Cser. Banks and financial institutions are currently hard at work building APIs and testing their Strong Customer Authentication (SCA) solutions.

Banking 352

Banking Payment Services Customer Financial Services 352

365 Retail

JULY 5, 2021

John Lewis reported a £517 million pre-tax loss for the year to January 30 2021. But it hopes to swiftly return to profit with a programme of rapid diversification, including growing its financial services arm and a £1 billion investment in its online business over the next five years.

Department Stores 85

Department Stores Marketing Financial Services Retail 85

Ecommerce Platforms

SEPTEMBER 30, 2022

This is where using the right mobile banking solution or financial platform becomes vital.So, today, we're looking at Juni , a FinTech solution that prides itself on providing financial services specifically for ecommerce merchants. Juni offers plenty of handy features that online merchants might need from a financial platform.

Merchant Services 197

Merchant Services Payment Services Shipping Costs Banking 197

Forrester eCommerce

FEBRUARY 14, 2019

Reporting directly from the venue at Tobacco Dock in East London – close to the City Airport – has its hazards…) […]. The two days of demo sessions are now over, so I wanted to share with you my thoughts on the three themes that dominated FinovateEurope 2019 (apologies for the plane landing at the end.

Demo 296

Demo Financial Services 296

Retail TouchPoints

NOVEMBER 18, 2021

According to a report from Shopify, merchants see a 250% increase in conversions when using 3D product image models instead of 2D images. “AR and 3D modeling are going to revolutionize ecommerce because they give an interactive, immersive and really sharp user experience,” predicted Matt Maher, Founder of M7 Innovations. Want more proof?

Consumer 264

Consumer Merchant Services Social Media Technology 264

Ecommerce Platforms

MARCH 14, 2023

Other service industries are available through conversations with EverCommerce. For instance, if you reach out to the team, you can also get help building an app-focused solution for automotive repair, pet care, non-profit, education, financial services, and professional guidance. You can also track and organize tools.

Payment Services 104

Payment Services Payments Beauty and Health Electronics 104

Retail TouchPoints

JULY 3, 2020

After years of shaking up every vertical from print media to automotive sales and financial services, digital transformation is finally becoming an imperative on supermarket and retail shelves. According to McKinsey , personalized brick-and-mortar experiences are the next frontier in digital.

Retail 204

Retail Electronics Automotive Technology 204

RetailMinded

DECEMBER 21, 2022

Another important aspect of accounting is financial reporting. Therefore, you also have to hire professionals that are capable of making financial reports to various stakeholders, such as the controller and comptroller. To know the difference between the two, you can read up here. .

Retail 52

Retail Financial Services POS Point of Sale 52

FastSpring

DECEMBER 9, 2022

Analytics and Reporting. Analytics and Reporting: Simplify Business Decisions. FastSpring’s analytics and reporting feature lets you understand how each product contributes to your bottom line, what coupons or promotions are working, which subscription models generate the most revenue, and much more. Specifically: Checkout.

Payment Services 119

Payment Services Merchant Services Payments Subscription 119

365 Retail

APRIL 28, 2021

They will run until October 2021 and then will report back their findings. Nick Read, chief executive of the Post Office, said: “Bank hubs are an exciting expansion of our role in safeguarding a sustainable future for cash, as well as providing wider financial services in partnership with the banks.”.

Banking 111

Banking Payment Services Small Business Retail Financial Services 111

Ecommerce Platforms

JUNE 13, 2023

Users can open fully regulated UK bank accounts, with their funds protected by the Financial Services Compensation Scheme. However, because it isn't a bank, it doesn't benefit from Financial Services Compensation Scheme (FSCS). Despite that, Pockit is trusted by 700,000+ customers.

Banking 104

Banking Payment Services Mobile Financial Services 104

Kissmetrics

AUGUST 19, 2021

A study by Hinge Marketing found accounting and financial service firms were the slowest growing of all professions studied. Other types of lead magnet ideas include: toolkits reports whitepapers ebooks case studies cheat sheets. Are you struggling to get more clients for your accounting business? You’re not alone.

Marketing 351

Marketing SEO Blog Social Media 351

ESW

MAY 25, 2020

Brands like Casper and Indochino are opening experiential and educational stores across the country, reports business journalist Corinne Ruff. Thomas Smale , Founder of financial services company FE International, writes that eCommerce software is “foundational to the entire operation.” Nor is your physical store a disadvantage.

eCommerce 148

eCommerce Small Business Retail eCommerce Platforms Operations 148

Ecommerce Platforms

JULY 20, 2021

QuickBooks has an array of reporting and analytical tools that you can use in order to get a more comprehensive understanding of your store’s fiscal performance. Highly customizable reporting framework. From balance sheets to P & L reports, Xero simplifies accounting by putting everything just one button away. Mobile access.

eCommerce 104

eCommerce Payments Payment Services Books 104