Retail TouchPoints

MARCH 2, 2021

From contactless payment to fully automated checkout, innovations showed promise for streamlining and improving the customer experience. The “frictionless” label applies to a number of different technologies; many of them associated with the checkout process. Frictionless functions also can introduce new security challenges.

Payment Services 299

Payment Services Customer Experience Technology Mobile 299

Retail TouchPoints

MARCH 21, 2022

Now more than ever, it is critical for us at Sephora to be able to adapt to the quickly changing retail environment, and that’s especially important at the point of sale,” said Sree Sreedhararaj, SVP and CTO at Sephora in a statement. Sephora has been a long-time investor in customer-facing technologies for both in-store and online shoppers.

Technology 246

Technology POS Mobile Point of Sale 246

Retail TouchPoints

JANUARY 25, 2022

First, the company has introduced a number of enhancements to its Celebrations Passport loyalty program, including the ability to earn points and unlock perks across the company’s family of brands, which includes 1-800-Flowers.com, Harry & David , Cheryl’s Cookies and Shari’s Berries.

Payment Services 325

Payment Services Workshop Shipping Costs Subscription 325

Smile.io

FEBRUARY 23, 2024

With embedded storefront components like points on the product page, dedicated loyalty landing pages, and redemption at checkout, you keep your loyalty program top-of-mind.   Introducing Smile Plus Introducing Smile Plus a new plan for high-volume brands looking to build customer loyalty effortlessly. Our

eCommerce 78

eCommerce Shopify Merchant Services SEO 78

Groove

APRIL 4, 2024

By becoming a part of a BigCommerce Performance Data Benchmarking Group, you get several comparative data points that empower you to pinpoint your operation's strong suits, identify potential areas of enhancement, and construct actionable strategies to refine your online store’s efficacy.

BigCommerce 150

BigCommerce eCommerce Payment Services Merchant Services 150

Retail TouchPoints

JUNE 8, 2023

Walmart already offers a number of in-store activations for advertisers, including TV walls, self-checkout ads and integrated marketing opportunities, and now the retailer is beta testing the addition of product demos and ad placements on Walmart Radio , the retailer’s in-store audio feed. “We

Demo 278

Demo Retail Omnichannel Marketing 278

FastSpring

APRIL 18, 2024

These include how to account for local pricing and preferred local payment methods, varied buyer behaviors, how to display checkouts with local languages, and much more — all of which can be different for every country you want to sell into. Displaying your checkout in local languages. Research competitor price points.

Payments 78

Payments Presentation Merchant Services Payment Services 78

Smile.io

FEBRUARY 7, 2024

  Introducing Smile Plus Introducing Smile Plus a new plan for high-volume brands looking to build customer loyalty effortlessly. Our   With Shopify’s checkout extensibility and Online Store 2.0   Display point balances on individual product pages.  No need for a developer.

Shopify 81

Shopify Food and Beverages Customer Loyalty Merchant Services 81

Smile.io

FEBRUARY 1, 2024

Introducing Smile Plus , a new plan for high-volume brands looking to build customer loyalty effortlessly.  With Smile Plus, brands can customize the buyer’s loyalty journey from the moment they land on your website to even after they checkout. 

Merchant Services 88

Merchant Services Customer Loyalty Shopify SEO 88

365 Retail

MARCH 19, 2024

Out of the 500 surveyed B2B buyers, 83% said that they would abandon an e-commerce purchase if no payment terms were offered at checkout, meaning that B2B sellers failing to offer payment terms are missing out on capturing new business and revenue growth. In fact, only 2% of respondents said that they face no issues at checkout whatsoever.

eCommerce 52

eCommerce Payments B2B Merchant Services 52

Groove

JULY 2, 2019

Implement An Optimized One-Page Checkout. Implement An Optimized One-Page Checkout. When it comes to checkout, brands need to reduce friction and roadblocks. Enter the optimized on-page checkout. One-page checkout makes it easier for users to understand purchase progress and move through checkout stages.

Shopping Carts 284

Shopping Carts Payments Live Chat Shipping Costs 284

Retail TouchPoints

JUNE 26, 2023

It’s hard to believe that the invention of the UPC — first used by railroads almost 100 years ago and then introduced to speed grocery checkout lines back in 1974 — hasn’t changed. Walmart mandated that its suppliers put it on products by 2022, which has made a big impact on RFID adoption. alongside a large QR code. . A true win-win!

Merchant Services 279

Merchant Services Retail Shipping Costs Customer Experience 279

Retail TouchPoints

APRIL 18, 2023

As a result, shoppers have more touch points with a brand before making a purchase than ever before. VCNs allow for secure, easier checkout for users, without merchants needing to do heavy lifting in their tech infrastructure. While this new way of shopping holds a lot of promise for brands, it’s not without its challenges.

Merchant Services 288

Merchant Services Payment Services Social Media Retail 288

365 Retail

OCTOBER 6, 2023

New research from Checkout Finance provider, Divido , has found that over a third (35%) of Christmas shoppers plan to make most of their purchases between now and Black Friday weekend. found that 98% of products that were on sale on Black Friday in 2021 were actually cheaper or the same price during other points in the year.

Food and Beverages 113

Food and Beverages Payments Travel Presentation 113

Retail TouchPoints

JULY 7, 2020

Walmart has already eliminated the “Pay Now” button on its touchpads, and grocery chain Publix responded to increasing demand for contactless transactions by introducing Apple Pay and Google Pay in its stores in April. Meanwhile, PayPal has introduced a QR code to limit contact for businesses and consumers. Traditionally, U.S.

Merchant Services 255

Merchant Services Payment Services Payments Small Business Retail 255

Smile.io

APRIL 15, 2024

Will my points be worth the same value?   That’s because rewards program changes devalue the points currency more often than not, making them less enticing to loyal customers.   The beloved pet supplies brand introduced several changes to its program that made it better. They could redeem 1,000 points for a $2.50

Social Media 73

Social Media POS Gifts Events 73

Retail TouchPoints

JUNE 27, 2023

At the RICE session Lipsman pointed out that almost all of the $45 million in U.S. For us it really is about having that truly relevant experience, so we’re beginning this fall by testing audio — I think that’s a very natural way to introduce this and still keep the CX experience clean.

Retail 264

Retail White Paper Customer Experience Marketing 264

Retail TouchPoints

DECEMBER 2, 2021

We’ve used different terms over time — at one point we talked about being personal media, not social media. We are trying to make every piece of content on Pinterest the starting point for a shopping journey ,” said Lurie. “We We want you to be able to pivot into shopping from inspiration at any point.”.

Social Media 271

Social Media Merchant Services Recommendation Shopify 271

iVend

APRIL 9, 2024

In today’s modern retail stores, the point of sale no longer has to be a fixed counter – it could be anywhere in the store. Customer engagement Giving associates mobile POS means that a store can bring service to the customer, rather than the customer having to go to a fixed point of service. Sell anywhere.

POS 52

POS Electronics Payment Services Point of Sale 52

GetElastic

AUGUST 2, 2019

Mobify’s latest edition of the Mobile Commerce Insights Report is filled with Progressive Web App benchmarks, like micro-conversion rates, plus it offers advice on how to solve for some of the major pain points. A low Cart-to-Checkout rate could indicate friction in your cart. Exploring PWA Micro-Conversion Rates.

Customer Experience 137

Customer Experience Improvements Customer Mobile 137

iVend

MARCH 20, 2024

In today’s modern retail stores, the point of sale no longer has to be a fixed counter – it could be anywhere in the store. Customer engagement Giving associates mobile POS means that a store can bring service to the customer, rather than the customer having to go to a fixed point of service. Sell anywhere.

POS 52

POS Mobile Payment Services Point of Sale 52

Retail TouchPoints

JULY 29, 2021

Bojanowski shared key learnings from pandemic pivots such as the Instacart partnership and rollout of Instagram Checkout, and gave us a glimpse of what lies ahead for the beauty retailer in an exclusive interview with Retail TouchPoints. RTP: Was Sephora’s Home Chat feature something that you introduced because of the pandemic?

Live Chat 279

Live Chat Omnichannel Social Media Payment Services 279

Retail TouchPoints

JULY 27, 2020

Whether click-to-pay for e-Commerce or contactless payments for traditional commerce, efforts to improve online and offline checkout experiences did not originate with COVID-19. Smooth Operators Appeal Online And Off. What did originate with it was the urgency to realize the improvements. Cybersecurity Finds Its Cheat Code. They still are.

Payment Services 239

Payment Services eCommerce Small Business Retail Retail 239

365 Retail

JANUARY 12, 2024

Be it shoppers paying by Scan & Go, self-checkout, in checkout-free stores or via Click & Collect: offline retail is becoming increasingly digital. The check-out as the traditional pain point in the customer journey will be re-invented, says Solmsdorff. Cash, cheques and invoices accounted for together 95% of turnover.

Payment Services 62

Payment Services Mobile Payments Banking POS 62

RetailMinded

NOVEMBER 8, 2022

Although self-service checkouts were first introduced in 1986 , they are still far from perfect. on the App Store, which says a lot about how people’s sentiment towards self-service checkouts. . Frictionless checkout makes shopping seamless for everyone.”. Many of today’s versions result in high losses. The App Approach.

Payment Services 97

Payment Services Customer Loyalty Download Technology 97

Retail TouchPoints

OCTOBER 19, 2022

This commitment to elevating women-led businesses can be found throughout the store with signage that not only introduces these brands’ products but also educates the customer on their backgrounds. Beyond Yoga chose a permanent space in the oceanside neighborhood of Santa Monica, Calif., Santa Monica is an L.A. Using Mission-Minded Signage.

Books 147

Books Shopify Technology Point of Sale 147

Smile.io

FEBRUARY 12, 2024

  Add a signup option at checkout. Build loyalty with first-time customers by enabling email marketing signup at checkout. At a minimum, implement the three must-haves for ecommerce email marketing: welcome, abandoned checkout, and post-purchase automations.   Loyalty & Reward Program Insights from Smile.io

eCommerce 78

eCommerce Marketing Customer Loyalty Multi-channel 78

RTP blog

OCTOBER 12, 2018

Some companies have taken baby steps toward addressing the major pain points customers report, but there is so much more that can be done through technological innovations that have the potential to change the retail landscape. Using this technology innovation, staff is more equipped to answer any customer query at checkout time.

Fashion 150

Fashion Technology Payment Services eCommerce 150

Retail TouchPoints

APRIL 20, 2022

As part of the partnership with Temeka Group, Del Fante and his team were introduced to CS Hudson , which provides “deep domain retail expertise and nationwide footprint to help scale and support our rapid expansion.” Our budtenders meet and walk with customers, populating their order on a tablet before heading to the cash desk for checkout.”

Retail 354

Retail Social Media Technology Events 354

365 Retail

APRIL 27, 2023

It’s fair to say that self-service checkouts are not universally popular with shoppers. We choose the self-checkout to avoid the queue, only for a machine to block us, requiring an attendant to intervene and override. ” (RBR, January 2023) “The global self-checkout system market is projected to grow from $4.51

Payment Services 52

Payment Services Retail Banking Point of Sale 52

Omnisend

DECEMBER 30, 2020

Introducing the Omnisend Plugin for WooCommerce. When WooCommerce detects that a shopper leaves their cart, Omnisend can automatically send an email reminder with a link to the checkout page to encourage them to return to their purchase. Cart abandonment can cause WooCommerce merchants plenty of headaches if not dealt with quickly.

WooCommerce 147

WooCommerce X-cart Shipping Costs Merchant Services 147

GetElastic

AUGUST 10, 2021

In 2016 they introduced their Magic Band Program , which allows park visitors to enter the park, manage their fast pass, check in, and unlock their hotel room. With each order, customers can collect points to later trade for perks such as free coffee or discounts on food.

Omnichannel 148

Omnichannel Multi-channel Banking Food and Beverages 148

GetElastic

JUNE 8, 2023

Pinterest introduced a shopping API for merchants to sync catalogs to the platform, personalization advancements to surface more relevant results for users, a hosted checkout feature, and more. We looked at shoppable landing pages and edge checkout experiences as two examples, but the possibilities are truly endless.

Merchant Services 78

Merchant Services Social Media Customer Data Channel 78

RTP blog

APRIL 10, 2017

By Devika Girish, MobStac Unless you have been living under a rock, you’d agree that Amazon shook up the retail world last December by introducing Amazon Go — a physical grocery store that features a checkout-free shopping experience facilitated by a smartphone app.

Payment Services 150

Payment Services Retail Mobile Payments Mobile 150

GetElastic

APRIL 8, 2019

Customer Pain Points. You already know your customer has pain points—whether they’re long shipping times, added fees, or return hassles. What the ecommerce giants do well is anticipate these pain points. Other giants are following suit by offering free shipping for larger orders or a simplified checkout. Source: Pexels.

Subscription 137

Subscription Shipping Recommendation Department Stores 137

365 Retail

JANUARY 7, 2022

found it was this speed and simplicity when selecting BNPL at the checkout that contributed to users’ misunderstanding, with one person saying: “It just asks a few questions so it doesn’t feel like you’re committing to a credit agreement.”.

Payment Services 62

Payment Services Information Consumer Events 62

RTP blog

SEPTEMBER 26, 2018

Debbie Hauss, Editor-in-Chief: I think the stores are coming; how many, and how quickly, is the question at this point. I don’t seriously see the Amazon Go stores scaling out that far, especially to the point where other c-stores have to worry about cannibalization of their total sales.

Food and Beverages 150

Food and Beverages Retail Technology Mobile 150