Forrester eCommerce

MAY 2, 2023

Knowledge management has been around for decades. The promise of AI in knowledge management has lingered on the fringes for years — the application of AI was just outside of possible and not quite ready for prime time. It has turned the knowledge management world upside down.

Management 195

Management Information Technology Operations 195

Kissmetrics

JANUARY 19, 2021

Knowledge management will never work until you realize it’s not about how you capture knowledge but how you leverage it.” – Etienne Wenger. Considering the modern world we live in, what better way to leverage knowledge than with knowledge base software. We scoured the web for the best knowledge base tools.

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Document Article Subscription Multichannel 215

Kissmetrics

JULY 28, 2021

One way is to claim your Google News author knowledge panel. What Is a Google News Author Knowledge Panel? Google News author knowledge panels are information boxes Google displays at the top of the search engine results pages (SERPs) when a user searches for an entity. Why Should You Verify Your Author Knowledge Panel Account?

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Social Media Information Events Banking 263

Forrester eCommerce

AUGUST 17, 2020

Since the start of the pandemic, customer service organizations are doubling down on their investments in knowledge management because these solutions: Empower customer service agents to deliver successful outcomes. One of the top three drivers of customer service success is agent knowledge.

Management 337

Management Customer 337

Kissmetrics

MAY 20, 2021

When Google shares information about your brand in what is called Google Knowledge Panels, you don’t want to just know about it—you want to claim it. Why do you want to claim knowledge panels? What Are Google Knowledge Panels? Enter Google Knowledge Panels. It’s all based on Google’s Knowledge Graph.

Social Media 257

Social Media SEO Information Other 257

Wiser

JANUARY 16, 2024

Best areas to focus on are merchandising and display compliance, associate knowledge and recommendations, shelf execution, and shopper sentiments. Drug Store Retailers Hard to assess associate knowledge and recommendation because these stores are usually medium-sized and don’t have a high number of employees on the floor.

Retail 141

Retail Food and Beverages Customer Experience Recommendation 141

Forrester eCommerce

NOVEMBER 4, 2019

Project Cortex: Microsoft’s Bold Play To Help Optimize Corporate Knowledge Microsoft unveiled a significant new addition to its Microsoft 365 productivity suite today (November 4th) code-named Project Cortex.

Customer 240

Customer 240

Forrester eCommerce

SEPTEMBER 22, 2020

Today, Microsoft announced the general availability of Microsoft SharePoint Syntex as of October 1, 2020. This is the first packaged product to come out of the code-name Project Cortex initiative first announced in November 2019.

Information 370

Information Management Customer 370

365 Retail

MAY 17, 2022

Knowledge tops consumers’ expectations when it comes to store associates adding value to in-store shopping experiences, the latest research from Retail Technology Show , the new flagship event for retail, reveals.

Retail 52

Retail Technology Events Customer Experience 52

Ecommerce Guru

MAY 17, 2023

If so, you […] The post Expand Your Knowledge: Education Courses for Professionals and Students Alike appeared first on Ecommerce Guru. Are you looking for a way to learn new skills, advance your career, or explore new topics?

eCommerce 52

eCommerce eCommerce Platforms eCommerce Marketing Marketing 52

BigCommerce

FEBRUARY 20, 2020

CBD has burst onto the mainstream landscape for all things related to health, wellness and fitness. As an industry that…

eCommerce 306

eCommerce 306

Forrester eCommerce

NOVEMBER 13, 2023

If you believe the headlines, large language models (LLMs) will magically reinvent how generative AI (genAI)-powered business applications get built: “Just jam your knowledge into a fine-tuned, vector-embedding, prompt-engineered large language model from one of the big players.” Things just aren’t that easy.

Customer 461

Customer 461

Omniconvert

DECEMBER 20, 2019

The post Krassimir Stankov Podcast: Tap into the knowledge and listen to the experts appeared first on ECOMMERCE GROWTH Blog. In this week’s episode of Growth Interviews, we invite you to join our podcast conversation with Krassimir Stankov, expert fashion.

Fashion 78

Fashion eCommerce Blog Customer Retention 78

Forrester eCommerce

SEPTEMBER 28, 2023

As a theatergoer, I am amazed at how much knowledge the actors must have to create something from […] Improv is a form of theater performed unscripted and created spontaneously by the players on stage, often through an audience suggestion.

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Improvements B2B 422

Forrester eCommerce

SEPTEMBER 19, 2023

At night, I’m working toward my informal PhD in biology — courtesy of my two young sons who love to share their encyclopedic knowledge about bugs, insects, snakes, and all things creepy crawly. […] I spend my days talking to clients about how to collect and use customer feedback to improve CX and drive business results.

Improvements 426

Improvements Information Customer Customer Experience 426

Forrester eCommerce

JANUARY 30, 2023

Storytelling In Knowledge Management Unlocking the tacit knowledge in an organization is instrumental in accelerating learning.

Arts 195

Arts Management Information Operations 195

GetElastic

OCTOBER 2, 2019

The post Target marketing: Taking digital knowledge into real-life experiences appeared first on Get Elastic Ecommerce Blog. We are stewards of insights and committing to our customers requires we hold ourselves to the highest standards of both content and privacy.

Marketing 102

Marketing Vend Outdoor Presentation 102

OracleBlogs

MAY 28, 2020

Expand your knowledge on all things Oracle Retail through digital courses available anytime, anywhere. Learn how advanced retail analytics, embedded AI, and machine learning drive intelligent and localized assortments, without the increased overhead of full-time data scientists. Unlock the Potential.

Subscription 59

Subscription Merchant Services Retail Omnichannel 59

Forrester eCommerce

SEPTEMBER 21, 2023

In addition, full-stack engineers must be knowledgeable about development and […]

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450

Forrester eCommerce

JANUARY 19, 2022

Use Agile Knowledge Management Practices To Combat Knowledge Loss In The Great Resignation It’s the fourth quarter, your team is down three points, and there’s less than two minutes to go. A victory is in the hands of the quarterback and coach, who have to execute a hurry-up offense to go the length of the […].

Management 369

Management Operations Customer 369

Retail TouchPoints

MARCH 27, 2024

Most of these approaches are passive learning examples, very heavily focused on priming knowledge, not on application. Each trainer carries their own bias, so you simply can’t guarantee the same knowledge delivery for every session. That type of approach cannot lend itself to building confidence.

Retail 242

Retail eCommerce Games Workshop 242

Forrester eCommerce

DECEMBER 14, 2023

Sales readiness solution vendors are keenly aware of and focused on the challenges that sales leadership and revenue enablement teams face in equipping sellers with the knowledge, skills, and […] As enterprise buyers tighten their budgets, the competency of B2B sellers is more critical than ever before.

B2B 251

B2B 251

Forrester eCommerce

DECEMBER 8, 2023

We are doing research into the long view of WHAT, WHY, and HOW genAI will break down and rebuild how businesses work; how consumers live; how knowledge and reality patterns shift; and how companies, industries, […] Brian Hopkins, Julie Mohr, Julie Ask, and I are investigating how genAI will change the face of business and industry.

Consumer 251

Consumer Technology Customer 251

Forrester eCommerce

NOVEMBER 6, 2022

As open enrollment commences, health insurers face a major knowledge gap, preventing them from engaging their members.

Information 367

Information Customer Experience Technology Customer 367

Forrester eCommerce

JULY 5, 2022

It is widespread knowledge that APIs are key to becoming digital by building a platform […]. A digital business is one with technology at the core of its business model, meaning that software is the expression of the business.

Technology 370

Technology Improvements Management Customer 370

Retail TouchPoints

MAY 27, 2022

A pilot program at a European retailer tested a game focused on a specific product knowledge area strategically chosen to sell new Bosch and Siemens high-end washing machines. Staff spent a total of 90 minutes or more playing the training app, resulting in a 93% improvement in product knowledge.

Electronics 276

Electronics Consumer Electronics Games Point of Sale 276

Forrester eCommerce

DECEMBER 20, 2018

New approaches put a focus on collaboration, knowledge sharing, curation, and automation. Have further questions about employee engagement and knowledge management? Forrester clients across industries report that their existing intranet projects are struggling to find relevance with employees. Schedule an […].

Management 313

Management 313

Forrester eCommerce

APRIL 18, 2022

As such, I wanted to take a break from my normal IT service management/knowledge management cover to discuss my own journey to reduce my carbon footprint using smart technologies: I have lived in California for over 20 years, and every month I get […]. Earth Day is Upon Us! Earth Day is this Friday, April 22nd.

Technology 370

Technology Management Customer 370

Forrester eCommerce

APRIL 26, 2022

Service outcomes depend upon knowledge workers getting things done. Are you facing the dilemma of improving service work? Whether you’re servicing a laptop or a train, it’s all just operations. Service improvements require insight into what work needs to be done, who is doing the work, and where the work in progress is.

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Operations Improvements Customer 368

Forrester eCommerce

APRIL 4, 2022

So I thought I would share the wealth and pass on some of that knowledge to my fellow CEOs. One of the best parts of being Forrester’s CEO is that I have hundreds of analysts who help me understand new technology. I will be putting out a post about every quarter focusing on a technology […].

Technology 364

Technology 364

My Wife Quit Her Job

APRIL 17, 2023

David is a wealth of knowledge and today we’re going to talk about how to be successful in e-commerce today. David is a wealth of knowledge and today we're going to talk about how to be successful in e-commerce today.

eCommerce 243

eCommerce Shopify Retail 243

Retail TouchPoints

JANUARY 8, 2024

His in-depth knowledge of the global market, combined with an inclusive leadership style, makes him a strong CEO to bring together a multi-brand and multicultural group delivering value for all our stakeholders.”

Management 249

Management Marketing Retail 249

Groove

APRIL 24, 2024

Join us at Groove as this guide will equip you with the knowledge necessary to make the switch and provide a clear and definitive step-by-step guide to making the transition smoothly. Whatever the reason, migrating over to Shopify from BigCommerce can be an efficient decision and one that your business will need to prosper and grow.

BigCommerce 195

BigCommerce Shopify Shipping Costs Payment Services 195

Fastr

MAY 18, 2023

For your customers, convenience embodies everything from knowledge to agility, understanding what they’re buying and being able to go from cart to checkout with ease. There is no more important quality in the modern ecommerce landscape than convenience.

eCommerce 240

eCommerce Customer 240

Dynamic Yield

OCTOBER 2, 2018

The post Finally, a Community where personalization experts can exchange knowledge appeared first on Dynamic Yield. Community is a collaborative space where experts of Dynamic Yield can come to document, learn, and connect with one another.

Document 42

Document 42

Forrester eCommerce

JULY 6, 2023

Forrester’s CX APAC 2023 was an incredibly successful event, sharing vast industry knowledge and experience across two days of keynotes, track sessions and case studies.

Events 195

Events Customer Experience Customer 195

Retail TouchPoints

JANUARY 14, 2024

The Retail Cloud Alliance will look to address the unprecedented challenges and opportunities faced by retailers today by empowering them with the knowledge required to harness the full potential of cloud technology.

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Technology Retail Supplies Operations 271