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What Drives Store Ops Success? RTP Editors Weigh In

RTP blog

This sixth annual Retail TouchPoints Store Operations Survey examines the top challenges omnichannel retailers face in shoring up their brick-and-mortar locations, and reveals the strategies and technology solutions they are using to meet those challenges. Do I think not focusing on the last mile is a lost opportunity?

Mobile 150
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CCS17 Webinars: Editors Pick Their Hot Topics

RTP blog

The Retail TouchPoints Connected Consumer Series webinars, which will be broadcast from March 27-31, will delve into some of today’s hottest retail topics — from leveraging Artificial Intelligence and deepening personalization to creating truly modernized mobile experiences.

Webinar 150
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5 BigCommerce Competitors You Should Consider in 2024

Groove

This starts with the platform's omnichannel capabilities that allow business owners to deliver seamless shopping experiences across multiple channels, including web, mobile, social media, and in-store. Salesforce Commerce Cloud also offers a deep integration with Salesforce's customer relationship management (CRM) platform.

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The New Toolkit for Supply Chain Agility

Retail TouchPoints

To effectively respond to these challenges, retailers must bolster their processes and technology stacks to ensure shoppers have access to the products they want, when they want them. This, in turn, is driving warehouse and supply chain managers to seek out technologies that minimize costs and human touch points, while speeding up processes.”

Supplies 283
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Retail 2008 To 2018: A Decade Of Revolutionizing The ‘How’ Of Customer Engagement

RTP blog

By Debbie Hauss, Editor-In-Chief I’ve been covering the retail industry for a long time. But those 2008 articles didn’t include a lot of the terminology that is ubiquitous today: omnichannel, cloud, artificial intelligence, augmented reality, IoT and unified commerce. Note: IDC has been credited with coining the term “omnichannel.”)

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How to Build Ecommerce Experiences for the Metaverse

Retail TouchPoints

If it’s not omnichannel, it’s not good enough for them anymore. The metaverse — a convergence of these 3D worlds into a shared virtual experience — is the path that the technology industry is pursuing. Publish Omnichannel Content. The COVID-19 pandemic has made consumers expect much more from retailers. Seeing is Believing.

eCommerce 250
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Tokyo Olympics: Will Changes and Challenges Put Retail Off its Game?

Retail TouchPoints

Nicole Silberstein, Ecommerce Editor. Bryan Wassel, News Editor. Not only will viewers become more familiar with the technology, they will see that something as big and important as the Olympics can be streamed. Adam Blair, Editor. How Much will Spectator-Free Stadiums Stifle Retail Sales?

Games 305