Retail TouchPoints

NOVEMBER 21, 2022

Dillon highlighted Foot Locker’s omnichannel presence , loyalty program and overall digital marketing strategies as the main areas of focus. The retailer also will bolster the technology platform that powers these aspects of the business while continuing to optimize costs across the company.

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Omnichannel Operations Technology Channel 284

Retail TouchPoints

DECEMBER 14, 2020

To provide an informative and empathetic experience, retailers must offer a truly omnichannel experience. Using multiple touch points and technologies — from email and live chat to social media forums, phone support and more — will improve your relationships with customers. Take a Down-to-Earth Approach. What do they frequently ask?

Omnichannel 249

Omnichannel Live Chat Channel Improvements 249

Retail TouchPoints

JULY 5, 2022

As consumers have turned to more sources to shop, retailers have diversified their commerce and marketing strategies. In fact, Retail TouchPoints has seen the number of channels used to conduct business grow year after year in its annual Omnichannel and Fulfillment Benchmark Survey.

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Omnichannel Fulfillment Customer Retention Channel 264

Fabric

SEPTEMBER 5, 2023

Before the rise of omnichannel fulfillment , the act of someone handing you an order in your vehicle was mostly limited to drive-in restaurants and drive-thru windows. Curbside pickup is an omnichannel fulfillment strategy in which consumers place an order online and then drive to a physical store to pick it up.

Fulfillment 130

Fulfillment Omnichannel Merchant Services eCommerce 130

Fabric

DECEMBER 6, 2023

In the fast-paced world of omnichannel retail, the ability to harmonize inventory across various channels is not just a logistical necessity, but a strategic imperative. Traditional inventory systems are often marred by outdated technology such as batch processing.

Omnichannel 130

Omnichannel Multi-channel Retail eCommerce Platforms 130

Retail TouchPoints

DECEMBER 1, 2022

Macy’s customers work with an associate to complete a private body scan with a device equipped with light detection and ranging (LiDAR) technology, which yields anonymized avatars. The retailer has made personalizing the shopper experience a central component of its Polaris growth strategy, which was announced in 2020.

Technology 279

Technology Omnichannel Recommendation Customer 279

Retail TouchPoints

APRIL 25, 2023

As a result, more brands need to look for ways to incorporate 3D and AR tech into their omnichannel strategy. The furniture and home goods space is another sector of the market that’s seeing increased applications of this technology. Where Does AR/3D Currently Stand? What Are the Benefits to Brands that Implement 3D and AR Tech?

Technology 260

Technology eCommerce Shipping Costs Games 260

Retail TouchPoints

DECEMBER 31, 2021

Fortunately, retailers are responding, however slowly, to offer full-funnel omnichannel strategies and place them in the hands of brands and media buyers themselves, and they’re doing so with three goals in mind. These more progressive retailers are building technology that integrates such platforms and tools within their branded apps.

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Omnichannel Marketing Retail Technology 321

ESW

MARCH 5, 2024

In the last few years, omnichannel logistics and delivery have become more than a nice-to-have. Omnichannel logistics and delivery are a must-have. Brands and retailers that have not yet adopted omnichannel strategies may be missing out on opportunities to grow business – especially in global markets.

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Omnichannel Multi-channel Retail Shipping Costs 88

Retail TouchPoints

APRIL 20, 2023

omnichannel growth strategy over the next three years — the largest investment the retailer has made in nearly four decades of operating in the country. Ikea will invest more than $2.2 billion in its U.S. The new facilities build on the other U.S.

Omnichannel 247

Omnichannel Home Furnishings Fulfillment Operations 247

Retail TouchPoints

FEBRUARY 17, 2022

Chico’s will leverage fabric’s technology, including omnichannel order management and inventory systems, to power its commerce offerings across the entire company. In return, fabric will tap Chico’s expertise as an omnichannel boutique retailer to drive its own development and innovations. “We

Technology 273

Technology Omnichannel Improvements Shipping 273

iVend

OCTOBER 6, 2022

Learn more about iVend’s integrated retail technology platform. Read more Technology is an established essential in retail. Retail technology drives growth, through enhanced customer experience and increased sales. The retail POS system is the foundation on which the omnichannel retail ecosystem is built.

POS 97

POS Omnichannel Technology Payment Services 97

Forrester eCommerce

JULY 30, 2020

Marketers today must understand and use myriad technologies to support omnichannel ad strategies and deliver moments-based marketing. But the landscape of 7,000+ options is overwhelming and rapidly evolving, especially as new privacy regulations and tech giants like Apple and Google limit access to consumer data.

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Omnichannel Technology Consumer Marketing 437

Retail TouchPoints

MARCH 9, 2023

My daughter lives in technology. Hawkins’ job is to actually deliver on all those buzzy retail aspirations — omnichannel, seamless, frictionless — and fast, because if there’s one thing the mobile-first Gen Z shopper is not known for, it’s patience. So for us it’s really about getting the right products to her at the right time.”

Omnichannel 278

Omnichannel Social Media Mobile Fashion 278

ESW

SEPTEMBER 29, 2023

To keep up with consumer demand, brands and retailers are facing pressure to implement omnichannel commerce strategies. Why focus on omnichannel? Eva Ponce , the director of the MIT Omnichannel Distribution Strategies Lab at the MIT Center for Transportation & Logistics. Because customers demand it.

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Omnichannel Payment Services Merchant Services Multichannel 146

Dynamic Action

DECEMBER 15, 2023

Summary In the evolving retail landscape, developing a strategic omnichannel approach is crucial to remain competitive. 81% of consumers expect brand consistency across channels, underscoring the pivotal role of omnichannel experiences in retail. This, in turn, leads to higher customer satisfaction and loyalty.

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Omnichannel Retail Social Media Demo 62

Retail TouchPoints

AUGUST 13, 2021

As the company’s Senior Director and General Manager of Omnichannel, Sharon Gee has been at the center of the massive shifts taking place in ecommerce over the last year and a half. As a result, companies had to contemplate, ‘What is my omnichannel strategy? What does the ideal of omnichannel look like, in your opinion?

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Omnichannel Payment Services Payments Multi-channel 299

Forrester eCommerce

DECEMBER 14, 2022

The sophisticated B2B marketers and advertisers I talk to are always striving to achieve some form of omnichannel reach with closed-loop reporting to refine target audiences at scale with a small number of vendors — no easy task, even with good audience technology.

B2B 195

B2B Omnichannel Technology Marketing 195

Wiser

SEPTEMBER 28, 2017

To succeed, omnichannel retailers and brands need to be true to their names and fully unify their selling channels. Omnichannel holiday strategy requires channels to work together. Omnichannel retailers are at a distinct advantage because they already have the cross-channel functionalities. Leveraging Mobile Technology

Omnichannel 189

Omnichannel Shipping Costs Demo Channel 189

Retail TouchPoints

FEBRUARY 2, 2024

This concept of starting with a deep understanding of the customer (at times more deeply even than they understand themselves) and building from that point is also the basic premise of retail’s latest technological and philosophical movement — unified commerce. Looking to dig deeper into unified commerce strategies and implementation?

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Omnichannel Payment Services Technology Banking 288

Retail TouchPoints

DECEMBER 26, 2022

A Nielsen IQ Omnichannel Shopping Fundamentals Survey found that 61% of participants would like orders delivered as fast as possible, compared with 39% who indicated they would accept a slower delivery speed. Rise of Omnichannel Fulfillment. When choosing a 3PL, consider their technology.

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Fulfillment Omnichannel Shipping Costs Drop Ship 162

Retail TouchPoints

NOVEMBER 12, 2020

Aetrex Worldwide has launched Albert 2, the next generation of the company’s 3D foot scanning technology. The omnichannel device is designed to be a fully integrated foot scanning system that can help shoppers find correctly fitting footwear and orthotics and provide an enhanced customer experience at retail.

Technology 340

Technology Omnichannel Customer Experience Information 340

Retail TouchPoints

JANUARY 24, 2024

As 2024 unfolds, the B2B ecommerce sector is undergoing significant transformation driven by technological advancements and shifting buyer behaviors. Navigating digital transformation in 2024’s B2B ecommerce landscape hinges on a deeper comprehension of AI, omnichannel strategies and social commerce.

B2B 242

B2B eCommerce BigCommerce Omnichannel 242

Salsify

MAY 2, 2023

Technology has created a cultural shift in how consumers shop. Consumers increasingly expect retailers to be omnichannel so they can have a seamless shopping experience regardless of whether they’re in a store or online.

Omnichannel 145

Omnichannel Technology Consumer Retail 145

Retail TouchPoints

DECEMBER 14, 2020

Omnichannel Means One Channel, Not Two Connected Channels. For many retailers, omnichannel is about enabling the in-store experience online and vice versa, letting shoppers freely switch channels during their journey. Experience Will Be Top of Mind in the Post-COVID Environment. Yes, they’re cooking more at home.

Omnichannel 305

Omnichannel Webinar Merchant Services Supplies 305

Retail TouchPoints

AUGUST 11, 2022

The partnership will allow Ferragamo to fortify the online components of its omnichannel strategy, including its presence on the Farfetch marketplace, while also leveraging the platform’s promotional opportunities to engage with millennial and Gen Z consumers via digital experiences.

Cryptocurrencies 237

Cryptocurrencies Omnichannel Fashion Technology 237

Retail TouchPoints

APRIL 26, 2021

The pandemic-driven emphasis on omnichannel services doesn’t just apply to how consumers shop or how retailers should craft experiences — it also has changed how they should look at their loyalty efforts. From there, they can leverage their omnichannel capabilities to build (or rebuild) long-term loyalty with their shoppers.

Omnichannel 275

Omnichannel Shipping Costs Shipping Mobile 275

Retail TouchPoints

SEPTEMBER 22, 2023

Meanwhile, consumers return to brick-and-mortar stores and seek omnichannel experiences. Retailers increasingly strike balances between direct-to-consumer ecommerce and omnichannel strategies to keep products in stores and in front of consumers. Leading retailers recognize ecommerce and in-store retail are not rival strategies.

Shipping Costs 258

Shipping Costs Omnichannel Supplies Shipping 258

Retail TouchPoints

AUGUST 2, 2023

took the stage at The Lead Summit in Manhattan in July 2023 to talk about how they are adapting their strategies to meet the new realities of DTC retail. Those repeats and referrals simply don’t happen without a good product and a good shopping experience, as Jose Nino, VP of Global Ecommerce and Digital Strategy at the U.S.

Omnichannel 241

Omnichannel Social Media Shopify Shipping Costs 241

Retail TouchPoints

APRIL 9, 2021

is one of the most significant retail technology upgrades. technology aids the ability to repopulate these emptied pipelines and supply chains. By taking advantage of item-level RFID technology and its drastic improvement in inventory accuracy for BOPIS 2.0, The transition from BOPIS 1.0 However, BOPIS 2.0 Conclusion.

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Technology Retail Supplies Sporting Goods 306

Wiser

APRIL 16, 2024

Category management in retail has evolved significantly over the past two decades, reflecting broader changes in technology, consumer behavior, and market dynamics. Category management strategies are increasingly integrated with online platforms, providing a seamless omnichannel shopping experience for consumers.

Technology 78

Technology Management Presentation Supplies 78

Salsify

JUNE 8, 2023

The buying journey is no longer linear. Instead, it follows something Google calls the “messy middle,” which involves a complicated web of touch points that’s different for every shopper.

Omnichannel 147

Omnichannel Technology Customer 147

Retail TouchPoints

JANUARY 26, 2022

Zaballero: In a physical store, there is a place for technology, but it needs to be invisible. The more high-end/luxury the store, the more seamless and invisible the technology needs to be. The integration of technology helps with both expanding the relationship with the brand and the customer.

Technology 285

Technology Multi-channel Department Stores Definition 285

Retail TouchPoints

JULY 27, 2022

The demand for grocery omnichannel ecommerce has been fueled by the pandemic, specifically consumers’ desire for convenience. To keep up with this demand and consumer expectations, grocers will have to invest in the right forward-looking technology to evolve omnichannel offerings to meet customer needs.

Payment Services 253

Payment Services Shipping Costs Omnichannel Fulfillment 253

ROI Revolution

MAY 20, 2021

For consumer packaged goods (CPG) brands, in particular, this change in the way consumers shop necessitated a different approach: omnichannel. Director, GM of Omnichannel at BigCommerce. But the reassuring strength of an omnichannel sales approach is that it’s a risk mitigation strategy at its core. Claim your copy!

Omnichannel 109

Omnichannel Payment Services Social Media BigCommerce 109

Fabric

JULY 13, 2023

During the COVID-19 pandemic, enterprise omnichannel retailers faced notable challenges (and opportunities) due to disruptions in the supply chain. As a result, providing customers with omnichannel retail experiences became a requirement for survival. What is Omnichannel Fulfillment? Let’s dive in!

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Omnichannel Fulfillment Payment Services Shipping Costs 100

Retail TouchPoints

JANUARY 28, 2022

Athleticwear retailer Finish Line is working to optimize its merchandising strategies across its operations with the help of Aptos.

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Omnichannel Improvements Technology Operations 256