Retail TouchPoints

JUNE 28, 2023

The retailer also has promoted Danny Miles to EVP, Chief Technology Officer and announced the departure of current COO Colin Browne and Chief Product Officer (CPO) Lisa Collier. Miles, who also will report directly to Linnartz, joined Under Armour in 2021.

Multi-channel 279

Multi-channel Customer Supplies Apparel 279

Wiser

JULY 6, 2021

It’s a bit of an understatement to say that technology has changed retail. In reality, technology has created nothing short of a revolution, from the big stuff like eCommerce to smaller, now-common trends like self-checkouts and buy online, pick up in-store. And how does this technology impact pricing?

Multi-channel 158

Multi-channel Food and Beverages Technology Omnichannel 158

RTP blog

JULY 17, 2017

Consumers’ proficient use of digital channels has revolutionized the retail industry and technology has changed the way people shop today. Retailers must create the ideal shopping experience across all channels, but many wonder whether it is achievable.

Omnichannel 150

Omnichannel Consumer Multi-channel Retail 150

Retail TouchPoints

JANUARY 23, 2024

The positive vibe of the show was largely driven by retail executives’ obvious eagerness to explore which new technologies would help them maximize customer retention and business growth in 2024. Artificial Intelligence (AI) It should come as no surprise that AI was the “golden child” of this year’s Big Show. Is it the real deal?

ACH 235

ACH Multi-channel Technology Customer Retention 235

Retail TouchPoints

JULY 19, 2022

What emerged was a focus on companies’ wealth of first-party data, which is collected directly from their consumers, allowing advertisers to target audiences across numerous channels via retail media networks. But implementing one is easier said than done and requires specific capabilities, technology and talent. Identify talent gaps.

Retail 250

Retail Multi-channel Omnichannel Technology 250

365 Retail

NOVEMBER 28, 2022

If experience has become an integral part of brand strategy, it is because brands are more customer-focused than ever. Within the context of Omni channels, retail formats have also undergone significant development and have become more responsive to the retail environment and customers. Acknowledging the power of technology .

Omnichannel 98

Omnichannel Customer Experience Management Payment Services 98

Retail TouchPoints

DECEMBER 28, 2022

A growing retail and ecommerce business can turn an efficient process into a multi-step nightmare with inaccurate purchasing, order fulfillment and returns processes. Hence the undeniable need for robust warehouse management technologies that are future-focused and effortlessly scalable. A One-Size-Fits-All Strategy Won’t Work.

Management 267

Management Order Fulfillment Fulfillment Shipping Costs 267

Retail TouchPoints

AUGUST 29, 2023

Scaling requires building a set of enterprise-wide data, analytics, technology, people and governance-related capabilities. Predict the future: So often, companies’ attempts to build personalization capabilities take them on a multi-year trajectory that lands them at parity with the past once they arrive. It has to be cross-channel.

Multi-channel 217

Multi-channel Retail Customer Experience Customer Data 217

Omnisend

JANUARY 8, 2024

While providing discounts is an effective strategy to encourage returning customers, it’s neither the only nor the best way. Strategies to cultivate repeat customers So, what is the best way to encourage customers to return to your site and make a repeat purchase? However, you still need to learn how to retain these repeat customers.

Customer 88

Customer Customer Retention Social Media X-cart 88

Retail TouchPoints

OCTOBER 25, 2023

Check out the Retail Strategy & Planning Series on-demand. Technology may be able to alleviate the problems of multi-tasking associates, but only if retailers invest more in employee-facing solutions. The days of designing channel experiences within the four walls of a store are coming to an end,” said Walker.

Multi-channel 315

Multi-channel Customer Experience Mobile Improvements 315

GetElastic

JUNE 7, 2016

Navigating the omnichannel universe is a challenge for many retailers. Whether they started out online or as physical business, knowing which channels to leverage can be tricky. This article explores strategies for building an omnichannel business that makes sense to the reader’s unique business.

Omnichannel 113

Omnichannel eCommerce Multi-channel eCommerce Technology 113

Wiser

FEBRUARY 23, 2024

In a recent panel discussion hosted by Wiser Solutions, senior leaders at brand manufacturers and retailers shed light on the delicate interplay between direct-to-consumer (D2C) channels and traditional retail partnerships.

Marketing 78

Marketing Customer Multi-channel Channel 78

RTP blog

DECEMBER 19, 2017

In a 2008 article focused on 5 New Promotional Trends , we talked about the growing use of in-store digital signage and mobile; social media in marketing communications; and creative pricing strategies. 
 Note: IDC has been credited with coining the term “omnichannel.”)

Multi-channel 150

Multi-channel Customer Retail Omnichannel 150

Ecommerce Platforms

MARCH 18, 2022

Not only does it help you to keep track of your interactions with customers, but helpdesk technology can also make your teams more productive and efficient too. HubSpot’s state-of-the-art technology comes with a free CRM built-in, so you can track evolving relationships with customers, and personalize interactions with your clients.

Multi-channel 104

Multi-channel Live Chat Omnichannel Shopify 104

GetElastic

APRIL 3, 2023

Shoptalk is an annual tradeshow where thousands of retailers come together to discuss the latest trends, technology, and future of retail. Sign up for a free trial Omnichannel Experiences Are Shifting To Unified Commerce The idea of omnichannel experiences is nothing new for retailers.

Multi-channel 78

Multi-channel Omnichannel Jewelry Demo 78

RTP blog

AUGUST 2, 2019

By July, you’ve likely started campaign and channel planning, and even considered some newer technologies such as Alexa skills or AR/VR. The challenge is unlocking its value by making it scale across channels. You’re already investing in content — but it’s locked in silos Is your content reusable across channels?

Multi-channel 150

Multi-channel eCommerce Channel Presentation 150

Ecommerce Platforms

JUNE 1, 2021

Huge range of omnichannel conversation options. If you’re looking for a comprehensive omnichannel messaging solution, LiveChat is the perfect pick for you. This makes it a good pick if you want to create a consistent chat experience across all channels. You can get your new customer service strategy up and running in no time.

Live Chat 197

Live Chat Shopify Multi-channel Omnichannel 197

ESW

APRIL 5, 2023

While every brand with a DTC channel dreams of a sudden surge in website traffic, too much of a good thing can do irreparable damage to even the most established online retailer. Preparing a DTC channel for peak season is a must for growing revenue and preserving brand reputation.

Channel 78

Channel Merchant Services Payments Payment Services 78

Ecommerce Platforms

NOVEMBER 10, 2021

Easy to use when you want to streamline multiple channel support. HubSpot can be one of the more comprehensive multi-channel service, sales, and marketing tools, but you’ll get the best results if you’re willing to pay for a premium package. ?? Zendesk Pros ??. Excellent range of tools even on the free plan. Zendesk Cons ??.

Live Chat 118

Live Chat Multi-channel Omnichannel Channel 118

Ecommerce Platforms

MARCH 9, 2023

Here, you can track customer conversations across multiple channels, and implement strategies for better conversions. The Sendinblue technology includes simple landing page templates, sign-up forms, and Facebook ad automation, for multiple convenient ways of collecting essential leads. Templates can be limited for customization.

Omnichannel 104

Omnichannel Multi-channel Technology Live Chat 104

GetElastic

OCTOBER 21, 2022

This is a comprehensive list of top eCommerce experts and influencers with expertise in search engine optimization, branding, digital marketing and growth, digital commerce transformations , B2B eCommerce , and digital commerce technology. His Youtube channel also provides consistent content on all topics relating to eCommerce.

eCommerce 113

eCommerce B2B Social Media Multi-channel 113

BigCommerce

DECEMBER 13, 2017

SKU strategy. For brands already selling on Amazon, mastering these four areas will allow you to continually improve your rankings, your product offering and your revenue from Amazon as a channel. Both situations present unique opportunities and challenges — it all depends on your Amazon SEO strategy. Inclusion in FBA.

Shipping Costs 255

Shipping Costs Multi-channel Merchant Services Fulfillment 255

Ecommerce Platforms

DECEMBER 20, 2021

As your business evolves, you can tap into different HubSpot “Hubs” to access different features for sales, customer service, and marketing across a range of channels. There’s a free package available for users who just want access to things like basic email marketing and CRM technology. Included CRM technology. Pricing ??.

Omnichannel 104

Omnichannel Social Media Live Chat Multi-channel 104

Ecommerce Platforms

JANUARY 12, 2021

The possible applications of technology for a better and more personalized shopper experience in Next-Gen stores are endless. The NetSuite dashboard also displays data for specific timeframes, locations, and business channels. Email marketing drives 20% of the traffic to your ecommerce channels. What is Oracle NetSuite?

Payment Services 118

Payment Services Merchant Services Shipping Costs Payments 118

Ecommerce Platforms

MARCH 9, 2022

For startups investing in the latest technology, Wix can be an excellent way to get ahead of the competition. Everything you need to build your store already comes built into the technology too, so you can worry less about plugins. Social media and multi-channel sales integrations. Attractive and responsive themes.

eCommerce Platforms 222

eCommerce Platforms Shipping Costs eCommerce Payment Services 222

Kissmetrics

APRIL 20, 2021

BOPUS lets retailers leverage omnichannel experiences to boost online and in-store profits when done well. However, it requires synergy between online commerce channels and physical retail to succeed. What are the advantages of the buy online, pick up in-store strategy, and how can retailers deliver? BOPUS Increases Traffic.

eCommerce 282

eCommerce Shipping Multi-channel Mobile 282

Ecommerce Platforms

DECEMBER 29, 2021

The best Sendinblue alternatives offer an effective way to enhance your email marketing automation strategy without relying on Sendinblue. There’s also the option for omnichannel marketing via SMS, and Sendinblue also has its own convenient WordPress plugin. HubSpot’s technology is wonderfully scalable to suit growing businesses.

Omnichannel 104

Omnichannel Live Chat Social Media Multi-channel 104

Ecommerce Platforms

MARCH 30, 2023

Today, the technology represents an easy-to-use omnichannel environment for marketing. Starting at $65 per month, you can upgrade to the Premium package, for access to automation workflows, Facebook ads, landing pages, and multi-user access. You can even set up live chat. Further reading ? Further reading ?

Live Chat 104

Live Chat eCommerce Payment Services Omnichannel 104

365 Retail

JANUARY 18, 2024

The world of customer data is rapidly changing, and companies are responding with diverse strategies to stay ahead in this dynamic environment. Amperity CTO and Co-Founder Derek Slager laid out a customer data strategy focused on using unified first-party data to power paid media and be much more effective than a third-party-forward approach.

Customer Data 62

Customer Data Customer Multi-channel Events 62

GetElastic

SEPTEMBER 16, 2021

In fact, customers that shop using more than one channel have a 30% higher lifetime value than those that only use one. Today, in 2021, companies that can build and deliver strong multi-channel engagement for their customers can actually see a 9.5% Ready to Bring Your Hybrid Commerce Strategy to Life? There are 2.14

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

Kibo

JULY 24, 2020

These personal touches have a name and are part of a greater marketing strategy called content personalization. This can be carried out in several different ways—such as through product recommendations, individually tailored emails, and more—and on many different platforms, making it an omnichannel-friendly marketing method.

Customer 62

Customer Multi-channel Recommendation Omnichannel 62

GetElastic

SEPTEMBER 16, 2021

In fact, customers that shop using more than one channel have a 30% higher lifetime value than those that only use one. Today, in 2021, companies that can build and deliver strong multi-channel engagement for their customers can actually see a 9.5% Ready to Bring Your Hybrid Commerce Strategy to Life? There are 2.14

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

Wiser

SEPTEMBER 12, 2022

That’s certainly true, but with the rise of omnichannel retail, strong visual merchandising must also extend to online channels. It’s about orienting the customer experience across all channels in a way that conveys what you want your customers to know about your products and brand without relying on large amounts of text.

Multi-channel 148

Multi-channel Electronics Point of Sale Presentation 148

Optimizely

AUGUST 8, 2017

Starting on August 14, attendees will have the opportunity to learn how top business leaders are using technology to drive growth in a tough retail market. Tapping Into The Omni-Channel Nature of Today’s Consumer. Your customers are all omni-channel customers, you just may not realize it yet. We’re here to help.

Multi-channel 210

Multi-channel lightspeed Channel Customer Retention 210

RTP blog

AUGUST 23, 2019

While it might be tempting to look at online and offline shopping trends individually, doing so limits the ability to see synergies across the different channels. Omnichannel is key, and click-and-collect shopping has increased 30% in the past two years, according to Nielsen. BOPIS is happening now, and they need to get in the game.

Merchant Services 150

Merchant Services Marketing Retail Shipping Costs 150

Wiser

MAY 14, 2020

That’s certainly true, but with the rise of omnichannel retail , strong visual merchandising must also extend to online channels. It’s about orienting the customer experience across all channels in a way that conveys what you want your customers to know about your products and brand without relying on large amounts of text.

Multi-channel 158

Multi-channel Electronics Point of Sale Presentation 158

Retail TouchPoints

APRIL 13, 2021

The 15 sessions, now available on demand, encompass critical areas of the retail enterprise, including: customer loyalty strategies; visual tech developments such as AR and 3D modeling; fulfillment and delivery management; the power of social networks; fast-growing Buy Now, Pay Later services; and the all-important customer experience.

Consumer 138

Consumer Payment Services Fulfillment Multi-channel 138