product experiences 
Retail TouchPoints
APRIL 26, 2024
billion in 2021, according to the American Pet Products Association. The company was founded in 2012 with its core product offering, BarkBox. The company was founded in 2012 with its core product offering, BarkBox. The more we can learn about the dogs we serve, the better we can make their experience with us.
Retail TouchPoints
NOVEMBER 17, 2023
The letdown customers experience when their orders don’t arrive on time, or at all, results in uncertainty and distrust that’s difficult — if not impossible — to remedy. In manufacturing, product substitution can be a valuable tool for optimizing inventory management.
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Forrester eCommerce
JANUARY 21, 2020
Product information management tools help marketing and product teams ingest, enrich, and distribute product data—but the functional description sells the full value of PIM short. The mandate to support product experience continues to grow in prominence within the PIM world.
Retail TouchPoints
DECEMBER 7, 2021
Both individual consumers and business buyers have become sophisticated about their online shopping expectations, and a good customer experience (CX) strategy is now table stakes in B2C and B2B ecommerce. Customer eXperience” is a complex mixture of tangible and intangible features that fit together like gears in a mechanism.
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Go beyond the basics with Algolia and Orium to explore the elements of search-and-discover you can leverage to create an optimized brand experience that delivers the right products at the right time, engaging customers throughout their shopping journeys.
Salsify
MARCH 28, 2024
Product experience management (PXM) has evolved dramatically over the past decade to meet the demands of the growing, ever-changing digital shelf, and the consumers found here. To no surprise, the next generation of PXM will evolve further still to better meet these demands.
Forrester eCommerce
JUNE 17, 2020
Product makers have pushed tech smarts beyond our phones and PCs into gear and gadgets, but many smart, connected products are not so smart. Whether it’s the latest connected harvester or a new smart speaker, the user experience often falls short of rising expectations.
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It’s in customer service interactions, product recommendations, marketing outreach, and yes, even commerce experiences. Then, explore use cases of AI in various industries and how it can quickly impact sales, conversions, and customer experience. AI is everywhere. But not every use of AI provides the same value to your brand.
Speaker: Kelly Goetsch - Chief Strategy Officer at Commercetools | Jason Cottrel - CEO & Founder at Orium | and guest speaker Brendan Witcher - VP, Principal Analyst at Forrester
Significant modifications are on the horizon for digital commerce in retail and customer experience come 2024. To stay ahead of the curve, digital leaders are experimenting with less risky initiatives and scaling back on outdated projects that no longer yield impactful results.
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Delivering a seamless omnichannel experience has become a standard expectation for customers, but doing so requires a special ingredient.
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Continuous optimization is the key to digital customer experience success. AB Tasty's guide to web optimization provides insights from 50 real-world tests across different industries and channels.
Speaker: Jonathan Meyer, Kyle Mitzner & Jacobi Zakrzewski
Based on their combined years of experience in the electrical distribution industry, they will work to showcase the specific obstacles for B2B buyers and sellers and the methods to build a better experience, such as: The Ins and Outs of a project manager’s buying process. Carving out a sales path for a product.
Speaker: Phil Irvine, VP & Director of Audience Intelligence
To accomplish this, organizations have traditionally leaned into historical customer and product data to predict how to engage with their current and future customers in a personalized manner. Thoughts around how to leverage persona development to put in practice new marketing experiences to drive more growth.
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Tracking this trend data can demonstrate what content or products offer the most value to your visitors, making it easier to improve upon the user experience as a whole. The right site search solution will help drive traffic by providing relevant results to visitors' search queries.
Speaker: Adam Dorfman, Head of Product Growth at Reputation & Michele Bettinazzi, Customer Experience Manager at PeakMade Real Estate
Join Adam Dorfman, Head of Product Growth at Reputation & Michele Bettinazzi, Customer Experience Manager at PeakMade Real Estate, for this essential discussion on the ins and outs of brokering the optimal customer relationship. The question is - how do you capture all this?
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