services services-policies 
Forrester eCommerce
MARCH 13, 2024
Last week, Amazon Web Services (AWS) announced plans to remove egress fees when migrating data to another cloud provider or on-premises. This announcement follows Google Cloud’s (GC’s) plans of ridding its egress fees, announced in January (leaving Microsoft Azure as the last major cloud provider without a zero egress fee policy).
Retail TouchPoints
APRIL 11, 2023
For some, however, this trade-off comes at the price of navigating frustrating and, at times, confusing return policies. With return policies differing from brand to brand, it can be exhausting for customers to keep track and often leads to more hassle than reward.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Salsify
JUNE 21, 2022
The COVID-19 pandemic fundamentally changed the way consumers purchase and receive products, as well as how they return purchases.
Retail TouchPoints
OCTOBER 17, 2023
Phone-based customer service, or voice, is well established as the most commonly used and the most tightly managed customer service channel. trillion every year answering customer service calls, according to IBM. There may be an FAQ on the store’s website somewhere with a pet policy. And yes, customers are noticing.
Retail TouchPoints
FEBRUARY 26, 2024
According to the Pew study cited above, 61% of people think privacy policies are ineffective at describing how companies use their data, and 56% of people click “agree” without reading privacy policies. Oftentimes these policies are downright inaccessible to consumers because they’re far too long and filled with legalese.
Kissmetrics
JUNE 10, 2021
If you collect information from your website visitors, you may be required by law to post a privacy policy on your website. While not every country has privacy policy requirements, many auxiliary laws make the addition of a privacy policy necessary for compliance. So, how do you create a privacy policy?
Retail TouchPoints
NOVEMBER 1, 2023
The hidden expenses of wasted time, expensive fees, penalties or additional losses of goods and services add up. Plus, as digital services expand, they introduce convenience. Before, consumers had to engage with customer service reps in physical brick-and-mortar stores. More transactions mean more fraud.
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