GetElastic

NOVEMBER 29, 2022

Front and center in any conversation about commerce are the words personalization , omnichannel , customer-centric, and experience-driven. Customer retention rates are 90% higher on omnichannel vs. single channel. By investing in the omnichannel experience. Source: Clout Brands. And how do they do that?

Omnichannel 147

Omnichannel Multi-channel Payment Services Outdoor 147

Retail TouchPoints

AUGUST 3, 2020

What about retail, especially the brick-and-mortar variety? While many are wondering if large retailers like Macy’s, J.Crew and Neiman Marcus will retain their premiere places in malls, few are considering whether the world of direct-to-consumer or DTC will also stumble in this changed retail landscape.

Outdoor 293

Outdoor Retail Beauty and Health Travel 293

OrderDynamics

MARCH 8, 2019

DX3 2019: Photos & Omnichannel Retail Perspectives. DX3 2019 is touted as one of Canada’s largest Retail and Digital Marketing tradeshows. Hosted in downtown Toronto, it was nice to get out of the office, to hear some of the latest omnichannel retail perspectives.

Omnichannel 50

Omnichannel Retail Multi-channel Mobile 50

PFS

APRIL 19, 2019

Not surprisingly, so much screen time has made its mark on the retail landscape. More than half of retail sales in the U.S. 2 It is more and more critical that retailers connect their online and offline channels through omnichannel commerce to ensure a consistent experience for today’s anytime, anywhere shoppers.

Omnichannel 75

Omnichannel Shipping Costs Retail Fulfillment 75

Retail TouchPoints

DECEMBER 4, 2020

Black Friday 2020 was harsh for brick-and-mortar retailers, with traffic down an estimated 49% compared to 2019 according to data from Sensormatic Solutions. Discount retail is going to be strong too, because people are still cost-conscious due to the environment that we’re living in right now.

Omnichannel 168

Omnichannel Webinar Consumer eCommerce 168

Retail TouchPoints

AUGUST 16, 2021

The retailer made the decision to close all its stores in March 2020 due to the pandemic, including flagships in New York and Los Angeles and a number of pop-ups in cities including Seattle, Boston and London. The retailer’s physical locations drew more than 1 million visitors in 2019 with an average conversion rate of 50%.

Omnichannel 282

Omnichannel Fulfillment eCommerce Channel 282

Retail TouchPoints

DECEMBER 3, 2021

The outdoors retailer also has promoted Kelley Hall to EVP and CFO, and named Vivienne Long to SVP and Chief Marketing Officer. Janes, whose most recent position was VP, Physical Retail for Amazon, will begin his new role on Jan. Hall joined REI in 2019 and currently leads strategy, sustainability and finance. Cameron Janes.

Outdoor 216

Outdoor Omnichannel Supplies Channel 216

Retail TouchPoints

JUNE 11, 2021

Now more than ever, retailers are looking for solutions to create more seamless in-person and digital customer experiences. Many stores, including retail giants Walmart, Target, Best Buy, DICK’S Sporting Goods and Urban Outfitters, introduced or expanded game-changing buy online, pick up in-store (BOPIS) capabilities in 2020.

Payment Services 177

Payment Services Payments Retail Sporting Goods 177

Retail Technology Review

DECEMBER 2, 2020

This year’s Black Friday saw a major increase in the use of digital marketing channels compared with 2019 as retailers brought Black Friday to consumers in their homes via their laptops, smartphones and other devices, omnichannel customer engagement company Emarsys finds.

Omnichannel 70

Omnichannel Marketing Retail Channel 70

Retail TouchPoints

JANUARY 5, 2021

In fact, the impacts of the most unique holiday in decades are still being felt: retailers should plan for continued shipping delays in the short term, and also continue to refine their omnichannel operations as they prepare for the rest of 2021. Retail sales grew 3% during the extended holiday season (Oct. 11 through Dec.

Shipping Costs 248

Shipping Costs Merchant Services Retail Electronics 248

Retail TouchPoints

OCTOBER 13, 2021

As a result, many of these same consumers have also become more accepting of a hybrid model in which they seamlessly transition back and forth between online and offline channels — encompassing everything from traditional in-store shopping to delivery, drive-up and in-store pickup. Attract and Connect with Shoppers.

Retail 235

Retail Omnichannel Technology Consumer 235

RTP blog

APRIL 10, 2019

Last week, Retail TouchPoints broadcast its 2019 Connected Consumer Webcast Series , with retailers and solution providers alike sharing success stories and tips for providing a smooth experience across all channels. The RTP editors take the time to answer the question: What does being a Connected Consumer mean?

Consumer 150

Consumer Outdoor eCommerce Social Media 150

Retail TouchPoints

MAY 18, 2023

“A well-crafted data strategy is the elixir to growth, especially for fast-growing brands with a strong omnichannel strategy,” Lisbona said in an interview with Retail TouchPoints. Building a Foundation for Growth With rapid buzz comes a distinct need to understand and respond to demand, especially as new sales channels launch.

POS 236

POS Channel B2C Social Media 236

Retail TouchPoints

APRIL 27, 2022

Food retail demand has become fractured across multiple channels, with traditional brick-and-mortar formats losing out to the online medium. In 2019, online grocery accounted for 6.3% in 2019, while millennials and Gen Z visit six on average monthly. For instance, at Retail Insight we have worked with several U.S.

Management 254

Management eCommerce Omnichannel Operations 254

Retail TouchPoints

FEBRUARY 7, 2023

Macroeconomic forces — from inflation to corporate layoffs and the unknown impacts of a recession — are creating uncertainty throughout the retail industry. These consumers are using digital channels and experiences to discover and engage with once out-of-reach luxury brands. visitors who flocked to Europe with a strong U.S.

Payments 271

Payments Omnichannel Payment Services Consumer 271

Retail TouchPoints

NOVEMBER 3, 2021

Glossier has set the gold standard for DTC success, but the retailer is not resting on its laurels as it expands in the brick-and-mortar space. The beauty brand is adding three new executives to its team: a CFO, an SVP of Retail and the new position of Chief Commercial Officer, who will help the team develop its plans for the future.

Payments 242

Payments Payment Services Omnichannel Channel 242

ROI Revolution

JULY 3, 2019

ROI Revolution had a great time at IRCE 2019. Omnichannel. One of the largest topics covered across sessions at IRCE was omnichannel commerce. Omnichannel refers to creating a seamless user experience across all communication channels and supporting resources. But what about improving customer acquisition ?

eCommerce 97

eCommerce Omnichannel Customer Experience Books 97

Retail TouchPoints

NOVEMBER 17, 2021

It’s the question every retailer wants the answer to: what do consumers (and more specifically, those likely to buy their products) really want? Opening day of the 2021 virtual Retail Innovation Conference , which continues today, Nov. Consumers Want Retailers to Catch Up With Their Omnichannel Shopping Behaviors.

Consumer 289

Consumer Omnichannel Leisure Supplies 289

Retail TouchPoints

NOVEMBER 17, 2021

However, even amidst significant disruptions like data deprecation, advertising continues to perform well in today’s world, specifically in the luxury retail sector. 35% in 2019). Take an Omnichannel View. While 80% of U.S. Embracing Change While Making an Impact.

Retail 224

Retail Channel Omnichannel Marketing 224

Retail TouchPoints

AUGUST 7, 2020

The study found “a portion of consumers shifting almost entirely to the online channel” and pointed out that “ most categories have seen a 15% to 40% increase in online channel user growth. ”. A separate study from AI solution provider Qubit. The survey of 809 U.S. of shoppers say they will do less.

Consumer 253

Consumer Retail Merchant Services Document 253

RTP blog

OCTOBER 3, 2018

It’s no secret to anyone following retail that e-Commerce is evolving rapidly (along with the store experience), particularly as the channels continue to converge. Debbie Hauss, Editor-in-Chief: The continued transformation of retail as-we-know-it is a key strategic area retailers must be sure to stay focused on.

eCommerce 150

eCommerce Multi-channel Channel Subscription 150

OrderDynamics

DECEMBER 13, 2018

Retail Goals: The 2019 Retailers Wish List. At this time of year, retailers are too busy to make their own wish lists. So OrderDynamics has created the ultimate 2019 retail goals wish list. Packed with something for everyone, the following is a sample of goals we’ve overheard from retailers.

Shipping Costs 50

Shipping Costs Retail Shipping Omnichannel 50

Retail TouchPoints

JULY 30, 2020

The retailer plans to roll out delivery of items from 1,100 stores beginning in August. Like many retailers, Big Lots has experienced an e-Commerce surge this year, with a 70% increase in web site traffic and conversion rates up to 3X higher than last year, according to the company. “The

eCommerce 199

eCommerce Webinar Omnichannel Shipping 199

ROI Revolution

JANUARY 3, 2020

Welcome to the final monthly marketing recap of 2019! For our December 2019 marketing news recap, we’ll be covering some of the biggest news in the digital marketing world since last time , including slowing Instagram growth, new privacy laws impacting the U.S., the best marketing campaigns of 2019, and more. Of Interest.

Marketing 78

Marketing Social Media Food and Beverages Omnichannel 78

Retail TouchPoints

AUGUST 3, 2021

The resale market is set to hit $36 billion by 2024, growing at 39% CAGR (versus overall retail at approximately 2% pre-pandemic). Fashion resale is quickly becoming a bright spot in an otherwise gloomy COVID retail slump. billion (RMB1.285 trillion) in 2019 — nearly 10 times the sales in the U.S., billion in 2019.

Fashion 283

Fashion Social Media Consumer Clothing 283

Retail TouchPoints

JULY 15, 2022

In fact, as the pandemic set in, 770,000 new businesses were created in the UK in 2020, a 30% growth compared to 2019. . A top priority for larger retailers and brands should be responding to customer feedback, queries and needs. . Customer care should therefore be at the forefront of building any successful brand.

Small Business Retail 230

Small Business Retail Social Media Retail Leisure 230

Retail TouchPoints

MARCH 17, 2023

Society is changing rapidly, and retail needs to evolve just as rapidly to keep up, according to the Buying Into Better: The Future of the Consumer Industry report by Deloitte. The old way of doing retail was designed for a post-World War 2 world, and it’s time for companies to chart a new path into the future. “We

Retail 241

Retail Operations Consumer Technology 241

Retail TouchPoints

APRIL 22, 2024

Farid Silber sat down with Retail TouchPoints to share details of Edible ’s new retail plans (hint: think “Eataly but smaller”) and how she plans to propel her father’s vision into a “ billion-dollar company. Retail TouchPoints: How do the company’s origins relate to you and your family? That’s a very different customer.

Food and Beverages 203

Food and Beverages Gifts eCommerce Fulfillment 203

Retail TouchPoints

JUNE 7, 2023

Editor’s note: As retail interfaces and systems continue to evolve, the way we design retail experiences to user needs and behaviors is also transforming. For the past decade or so, big-name retailers have turned to designers and experiential agencies to create multisensory atmospheres in stores. 74% of U.S.

Technology 256

Technology Retail Customer Experience Presentation 256

Retail TouchPoints

APRIL 5, 2023

“We’re pivoting away from being a real estate company and leaning into being an experience company,” said Stephen Yalof, CEO of Tanger Outlets in an interview with Retail TouchPoints. These efforts are paying off steadily for consumers, retail partners and Tanger Outlets alike. In addition, total tenant sales increased 11.8%

Food and Beverages 293

Food and Beverages Operations Consumer Omnichannel 293

Retail TouchPoints

FEBRUARY 3, 2021

Since founding the company in 2002, Scott has been the sole CEO, overseeing the brand’s transformation into a multi-channel retailer that now boasts more than 110 standalone stores across the U.S., a robust online business and wholesale distribution at Neiman Marcus, Nordstrom, Bloomingdale’s and 600 specialty boutiques worldwide.

Multi-channel 174

Multi-channel Accessories Omnichannel Fashion 174

Retail TouchPoints

AUGUST 18, 2020

After emerging in January from its second stint in bankruptcy since 2017, Payless “is back,” the retailer trumpets on its newly launched e-Commerce site. Margolis, previously president of CAA-GBG ’s Global Brand Management Group, took the helm of the company, now known as Payless Worldwide, in October 2019.

eCommerce 193

eCommerce Payment Services Payments Omnichannel 193

Retail TouchPoints

JULY 26, 2022

With rising gas prices, food shortages, skyrocketing interest rates and ever-present inflation, consumers are worried and that means retailers are worried, too. In the face of these challenging factors, the stars are aligning to deliver another “unprecedented” holiday season for the retail industry.

Shipping Costs 269

Shipping Costs Gifts Fulfillment Consumer 269

Retail TouchPoints

OCTOBER 21, 2020

Bankruptcies and store closures are, unfortunately, ongoing features of the retail ecosystem. retailers announced 8,013 closures and UK retailers announced 2,094 closures year-to-date. and UK reported 9,832 and 771 closures, respectively, in all of 2019. The retailer plans to open 11 new U.S.

Sporting Goods 158

Sporting Goods Retail Omnichannel Consumer 158

RTP blog

SEPTEMBER 27, 2019

By Mike Menkes, Analytic Partners While news of legacy retailers shuttering locations dominates the headlines, direct-to-consumer (DTC) brands like Casper, Allbirds and Rent the Runway are launching physical retail locations “In Real Life,” (IRL), and luring consumers with chic storefront design, enthusiastic salespeople and exciting products.

Retail 150

Retail Toys eCommerce Omnichannel 150

Retail TouchPoints

JULY 30, 2020

billion , according to research from the National Retail Federation (NRF) and Prosper Insights & Analytics. Households with children in elementary and high school are set to spend an average of $789.49 , far exceeding the 2019 record of $696.70. “As Retail, Wholesale and Distribution leader in an interview with Retail TouchPoints.

Merchant Services 247

Merchant Services Apparel Omnichannel Clothing 247

Retail TouchPoints

FEBRUARY 23, 2021

Developed to help consumer brands and retailers optimize and scale their omnichannel and ecommerce operations, SoundCommerce integrates data from siloed sources across a company to give decision makers a comprehensive, real-time view of the business. of all retail sales, a 32.4% million in funding the company raised in 2019.

Jewelry 144

Jewelry Operations eCommerce Omnichannel 144