Forrester eCommerce

APRIL 17, 2019

To help retailers and brands plan for 2019 and beyond, Claudia Tajima and I are interviewing our Forrester peers to discover how their 2019 predictions will affect the retail industry for our blog series “Future of Retail: Applying 2019 Predictions to Retail.”

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Forrester eCommerce

JULY 9, 2019

In today’s increasingly competitive retail market, every technology initiative is pitched as do-or-die. For our annual Top Retail Technology Investments in 2019 research, we interviewed more than 40 retail industry professionals to segment the technologies into “hot,” […].

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Retail Technology Marketing Customer 389

Forrester eCommerce

APRIL 30, 2019

To help retailers and brands in 2019, Claudia Tajima and I are interviewing experts within Forrester for our series, “Applying 2019 Predictions to Retail.” Gownder about how automation will affect retailers in 2019. Recently, we spoke with J.P.

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Customer Experience Customer Retail 326

Forrester eCommerce

MARCH 29, 2019

We’ve just published this year’s edition of “The State Of Retailing Online 2019: Omnichannel, Marketing, and Personalization,” a report we conduct annually with the National Retail Federation (NRF).

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Omnichannel Marketing Retail Online Retail 362

Forrester eCommerce

JANUARY 18, 2019

NRF 2019 attracted more than 800 exhibitors that demonstrated to more than 37,000 attendees. If last year’s theme was (Alexa’s) voice, this year’s show was all about computer vision driving: Frictionless retail.

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Retail 323

Forrester eCommerce

NOVEMBER 7, 2018

Digital is the rocket fuel for retail’s growth. But that growth requires retailers and brands to keep up — and step up — how quickly they evolve in terms of people, processes, products, and more.

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Retail Online Retail Supplies Management 374

Forrester eCommerce

NOVEMBER 29, 2018

“The State Of Retail Payments — Outlook For 2019” is a biennial study by the National Retail Federation (NRF) and Forrester that profiles US enterprise retailers’ views and decisions about payments. It outlines key priorities and challenges for digital business professionals and payment decision makers.

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Merchant Services Retail 294

Forrester eCommerce

OCTOBER 3, 2019

Halloween may be weeks away – but retailers and brands started to prep for holiday well before summer, and consumers know it’s coming (Selfridge’s opened its Christmas Shop in late July).

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Blog Consumer Retail Online Retail 272

Retail TouchPoints

MAY 3, 2024

” Building the Save Mart Companies’ Omnichannel Portfolio Instacart and the Save Mart Companies first partnered in 2019 to launch same-day delivery across all of the grocer’s brands.

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Retail Omnichannel Mobile Operations 238

Retail TouchPoints

MARCH 18, 2024

million nonfatal workplace violence incidents between 2015 and 2019. In addition to the safety risk to employees and customers alike, workplace violence incidents are costly to retailers. Despite these statistics, many retailers still don’t have functional workplace violence plans. A 2022 U.S.

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Retail Information Supplies Management 279

Retail TouchPoints

APRIL 12, 2023

The Home Depot has named Melanie Babcock to the new position of VP, Retail Media+ and Monetization, responsible for providing improved supplier experiences while driving new sources of ad revenue, profitability and sales. Babcock joined the retailer in 2013 and most recently served as VP of Integrated Media, helping to launch Retail Media+.

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Retail Improvements Channel Marketing 313

Forrester eCommerce

JANUARY 23, 2019

Last weekend at the NRF Big Show 2019, I walked for miles back and forth across the crowded conference red carpet, meeting with several retailers, brands, and vendors to discuss the current and future state of commerce. In between meetings, I caught a few sessions and spent some time at the innovation lab. Luckily for […]

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Retail 314

GetElastic

JANUARY 17, 2019

Hot off the heels of Retail’s Big Show in New York City this January, Get Elastic observed a lot of consistent retail trends and commerce themes in the market. As always, NRF put on quite the assortment of exhibitors and sessions for retailers and brands.

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Retail Blog eCommerce Marketing 150

Retail TouchPoints

DECEMBER 12, 2023

Online retailer Zulily , once a Silicon Valley darling, has begun the process of winding down its business, with court filings indicating plans to close its Seattle headquarters as well as warehouses in Nevada and Ohio and a liquidation sale underway online.

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Retail Online Retail Operations Management 251

Forrester eCommerce

MAY 15, 2019

Back in November, Forrester outlined its 2019 predictions for a set of hot emerging technologies. We identified which markets were likely to command big investments in the new year and even predicted that GE would turn a corner this year. Let’s see how we did so far with a few of them. Additive manufacturing will save […].

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Technology Marketing Retail Customer 352

Forrester eCommerce

JANUARY 10, 2019

On our morning news feeds, we see headlines chock-full of emerging tech that is supposedly changing the game for next generation retail experiences. Somehow those hover-boarding delivery robots, AmazonGo check out knock-offs and frighteningly-accurate computer vision powered taco stands are most certainly going to put you out of business.

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Retail Games 359

Forrester eCommerce

JANUARY 24, 2019

2019 marks my third year attending the NRF Big Show. I’ve been to enough shows to have an informed opinion, but few enough that it still feels new. Goldilocks approved! A few quick impressions: China and Brazil are making headlines. NRF says 99 countries were represented in its 37,000 attendees this year.

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Information Events Retail 317

Retail TouchPoints

FEBRUARY 25, 2022

Experiential retailer b8ta officially shut down its U.S. In March 2020, b8ta furloughed approximately 250 retail associates and laid off nearly half its corporate employees due to store closures. Both of the retailer’s San Francisco stores closed in response to armed robberies in February 2021, according to the San Francisco Chronicle.

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Operations Other Retail Toys 292

Optimizely

MARCH 27, 2019

The Empowered Marketer was at Shoptalk 2019 in Las Vegas, along with more than 8,000 smart retailers and eCommerce experts. Here are the top strategic takeaways from Shoptalk 2019. Watch The Empowered Marketer LIVE at Shoptalk 2019. The post The Empowered Marketer LIVE: Shoptalk 2019 appeared first on Zaius.

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Marketing Customer Data eCommerce Customer 186

Retail TouchPoints

SEPTEMBER 17, 2021

That’s 9% more than the comparable period last year and 58% more than 2019. 1, 2021, consumers will have spent more online than the $575 billion they spent in all of 2019. As a historical benchmark, from 2015 to 2019, online prices fell 3.9% In fact, Adobe forecasts that even before the holiday season begins on Nov.

Consumer 219

Consumer Home Furnishings Apparel eCommerce 219

RTP blog

NOVEMBER 22, 2019

Their plan included focusing on lower-tier cities, integrating online-offline retail and building an ecosystem of livestreaming influencers on Taobao. Alibaba claims more than 70% of new users in fiscal 2019 came from lower-tier cities. New product launches: Over 1 million new products launched for Singles Day.

eCommerce 195

eCommerce Beauty and Health Apparel Shipping Costs 195

Retail TouchPoints

AUGUST 1, 2023

How can retailers transform losses into profits? As a result, profitability is now a top priority for retail CEOs. Faced with shifting economic and consumer dynamics, retail leaders strive to unlock strategies that turn losses into profits. Despite the appeal and growth of ecommerce, retail profitability has been on a decline.

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Retail Shipping Costs eCommerce Consumer 240

Ecommerce Platforms

JANUARY 4, 2019

trillion in retail ecommerce sales projected worldwide for 2021. Prepare for the exciting future of ecommerce by implementing the emerging trends of 2019. Compared to traditional retail shopping, ecommerce stores lack face-to-face personal interaction. In 2019, robots will invade ecommerce stores. In 2017, there were 1.66

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eCommerce Payment Services B2B BigCommerce 223

Retail TouchPoints

OCTOBER 26, 2021

The retailer, founded in 2015 as an internet-only seller of wool footwear, expanded into apparel in August 2019 with the addition of sustainably manufactured socks and added an activewear category in August 2021. million in 2019 and $25.9 Allbirds is just the latest retailer to explore an IPO this year. million in 2020.

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Retail Apparel Operations Customer 278

TalkingRetail

JANUARY 3, 2024

Multiples and independents saw their highest level of transactions in December since 2019, according to the marketing data and analytics company Kantar.

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Marketing Retail 59

Forrester eCommerce

OCTOBER 3, 2019

The most wonderful time of the year for retailers is fast approaching. Get a sneak preview of the forecast for US online holiday sales.

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Retail Online Retail 321

Retail TouchPoints

AUGUST 12, 2022

2022 Hot 25 Retailers list — which identifies the brands that boosted their domestic sales by the highest percentages in 2021 compared to 2020 —exemplify three strong COVID-era trends: do-it-yourselfism, consumer preferences for more casual and value-priced apparel and increased alcohol consumption. The Kantar-NRF U.S.

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Apparel Hobbies Retail Shipping Costs 216

Retail TouchPoints

JANUARY 20, 2023

Those sponsored positions are what are now known as retail media, which has become the third-largest U.S. The question to ponder is how other marketplaces will compete with Amazon in particular as retail media becomes increasingly competitive. What capabilities do retailers need? Thus, modern-day retail media was born.

Retail 262

Retail Sporting Goods eCommerce Platforms Supplies 262

Retail TouchPoints

MARCH 15, 2024

It was a tough week to be at the top in retail with a number of companies announcing CEO switch-ups following disappointing performances, including Petco , Under Armour , Fossil Group and, as Retail TouchPoints previously reported, Allbirds. Plank founded Under Armour in 1996 and served as CEO and Chair of the board from 1996 to 2019.

Retail 242

Retail Operations Management Customer Experience 242

Retail TouchPoints

NOVEMBER 3, 2022

However, the retailer has been dealing with troublesome tech issues recently, including a data breach that the company acknowledged in an SEC 8-K filing on Oct. Masood’s departure comes at a time when the retailer is grappling with a difficult business landscape. In its most recent financial report , for the quarter that ended Aug.

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Payment Services Retail Operations Information 242

Retail TouchPoints

JANUARY 11, 2023

Microsoft is gearing up to take a bigger piece of the growing retail media pie with the debut of a suite of new capabilities through its PromoteIQ marketing platform, which the company acquired in 2019. Retail media spend is projected to reach more than $61 billion in the U.S.

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Omnichannel BigCommerce Retail Social Media 275

Retail TouchPoints

DECEMBER 20, 2021

Maternity retailer A Pea in the Pod has returned to brick-and-mortar with stores in Chicago and New York City. A Pea in the Pod parent company Destination Maternity closed all its banners in late 2019 following bankruptcy proceedings.

Omnichannel 244

Omnichannel Retail Apparel Clothing 244

Retail TouchPoints

MAY 18, 2022

Sephora and 27 other retailers, along with the Open to All nonprofit, have signed the Mitigate Racial Bias in Retail Charter, marking their commitment to concrete steps that will improve equality across the industry. We believe the retail industry should have a zero-tolerance discrimination policy.

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Sporting Goods Retail Improvements Other 306

Retail TouchPoints

NOVEMBER 17, 2021

In 2019, Rue Gilt Group partnered with Simon Property Group to launch an online marketplace, ShopPremiumOutlets.com, which features selections from brands such as Saks OFF 5TH , Karl Lagerfeld Paris and Aéropostale. million in 2019 and $16.3 The company has reported annual losses since it was formed in 2018 , reaching $15.9

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Retail Mobile Customer 226

Retail TouchPoints

APRIL 18, 2024

“We want to help our guests keep the routines they already have, if they want that, but we also want to offer them a new experience, whether that’s through beauty products or a new way to make their coffee in the morning,” said September Banks, Director of Interior Design at Mint House in an interview with Retail TouchPoints. “

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Travel Banking Retail B2B 238

Retail TouchPoints

FEBRUARY 9, 2022

retailers will be able to accept contactless customer payments on their Apple iPhones via its new Tap to Pay functionality. Retailers will be able to accept contactless payments through a supporting iOS app on an iPhone XS or later device. Beginning later this year, U.S.

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Payment Services Point of Sale Retail POS 291

Retail TouchPoints

NOVEMBER 8, 2022

In 2021, returns cost retailers a whopping $761 billion , or almost 17% of total U.S. retail sales. How online retailers handle merchandising, use technology and approach return policies can mean the difference between waste and wins. For example, retailers need to optimize inventory to show customers exactly what they want.

Online Retail 285

Online Retail Retail Technology Arts 285