Retail TouchPoints

JANUARY 11, 2021

With these sweeping shifts in consumer needs, retailers relied on data more than ever to quickly position themselves to create the kinds of offerings and experiences that consumers expected during this unprecedented period. Real-time data is the key for 2021. One such area where on-demand data can help retailers is inventory.

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Retail TouchPoints

JANUARY 25, 2021

Additional results for the 2020 holiday season are coming in, and the outlook is rosy despite the unprecedented challenges: Adobe Analytics pegged year-over-year online shopping growth at 32.2% , totaling $188.2 growth over all channels, reaching $789.4 from November, according to Census Bureau data.

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Omnichannel Shipping Costs Department Stores Fulfillment 228

Retail TouchPoints

MAY 20, 2022

The company’s wholesale business is still thriving, but now it’s only part of an omnichannel strategy that includes ecommerce , social commerce and marketplaces. But Ken Natori wasn’t a fashion executive, and that made him the perfect fit to lead the transformation of this designer label into an omnichannel brand. “My

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Omnichannel Department Stores BigCommerce Fashion 266

Omnisend

SEPTEMBER 8, 2021

While many preached omnichannel in retail and ecommerce, few walked the walk. How brands and retailers can provide a truly omnichannel customer experience. Omnichannel Retailing: Risks, Rewards, and Mistakes. Changes across the past two years have rocked retail, ecommerce, and digital marketing industries.

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Retail TouchPoints

MAY 17, 2024

The algorithm can analyze data from multiple sources in real time, and then retailers can treat shoppers differently. The ability to aggregate data across every channel in real time and predict behavior enables stores to deploy a more dynamic and personalized approach. Personalized approach. Inventory optimization.

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Fulfillment Technology Apparel Clothing 277

Optimizely

MAY 27, 2020

With June just around the corner, it’s time for our Spring 2020 Release. The Zaius team spent most of the year’s second quarter building upon features that we released at the beginning of 2020, including On-Site Personalization, new Touchpoint Summary Reports, and our SMS & MMS solution. The Engagement Report for a Web Modal.

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Improvements Customer Recommendation Omnichannel 195

Retail TouchPoints

OCTOBER 22, 2020

The all-important holiday season always demands retailers’ full engagement and energy, but the 2020 holiday season presents unique challenges. This poses unprecedented uncertainties for retail pricing and merchandising teams for the holidays in 2020. Speaking of Online and In-Store Channels…. A Bewildering Competitive Landscape.

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Retail Presentation Gifts Channel 237

Groove

MARCH 3, 2022

What Is Data-Driven Decision Making? Data-driven decision making involves businesses taking advantage of the statistics, metrics and data that they have available to direct their business decisions. However, one of the greatest things about using data to make decisions is that it is not limited to a specific role or industry.

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Merchant Services Subscription eCommerce Reference 195

Retail TouchPoints

MARCH 2, 2022

Following a successful 2021 pilot that offered brands sponsored on-site ads, Nordstrom Media Network (NMN) has expanded to include off-site channels including paid social and display ads, YouTube video, search and shopping ads and affiliate campaigns.

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Channel Retail Customer Experience Operations 246

Omnisend

DECEMBER 15, 2020

The challenge for ecommerce businesses is the average customer uses ten different channels, including contact forms, social media profiles, live chat, and email—making it hard for companies to know where to focus their efforts. What is Omnichannel Support? Benefits of Omnichannel Customer Support. Learn more!

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Retail TouchPoints

JULY 29, 2021

Carolyn Bojanowski has been with Sephora since the days when “Friendster was the social media channel of choice,” as she puts it. In that time, Bojanowski has seen her fair share of shifts and transformations in the business, but even still 2020 stood out, as it did for many retail executives.

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Retail TouchPoints

DECEMBER 4, 2020

Black Friday 2020 was harsh for brick-and-mortar retailers, with traffic down an estimated 49% compared to 2019 according to data from Sensormatic Solutions. Offering the best of both channels will be essential for success during the remainder of the holiday season and beyond.

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Retail TouchPoints

NOVEMBER 18, 2021

Consumer expectations of retailers have been transformed by their experiences buying from Amazon and other innovative retailers that are able to provide fast, efficient omnichannel experiences. Americans spent more money online during the 2020 holiday season than previously, with revenues growing 32% year-over-year and exceeding $188.2

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Shipping Costs Retail Omnichannel Supplies 262

ROI Revolution

MAY 20, 2021

In 2020, the pandemic significantly impacted the entire retail industry. For consumer packaged goods (CPG) brands, in particular, this change in the way consumers shop necessitated a different approach: omnichannel. Director, GM of Omnichannel at BigCommerce. So what exactly is an omnichannel strategy? Claim your copy!

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Retail TouchPoints

OCTOBER 1, 2020

The ultimate goal of the acquisition is to offer a solution that enables retailers to connect every part of their business to the shopper, including experience data. SAP wants to create a product portfolio that can be used for a “commerce anywhere” strategy — one that allows for personalized digital experiences at any channel at any time.

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Retail TouchPoints

AUGUST 20, 2020

That weapon is an immensely valuable yet often underappreciated asset: data capital, specifically around consumer insights and demand forecasting. With incremental investment, they can ingest, enrich and harvest valuable customer and product insights to improve operational capabilities and monetize data with trade and advertising partners.

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Retail TouchPoints

DECEMBER 3, 2021

The day-to-day work that most people within a retail organization are doing to bring assortments to life is driven by in-person meetings — there’s not great data to support it, it’s a lot of meetings, emails, Excel, and getting together in and room and saying, ‘What you think?’” Using Data to Make Smarter Decisions.

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Retail TouchPoints

JULY 29, 2021

million for its FY 2020, compared to a loss of more than $200 million the previous year. It credited strategic investments, such as those that went into developing an omnichannel retail ecosystem. So now what about the ecommerce part of the omnichannel equation? Profits at Barbie and Hot Wheels firm Mattel were $126.6

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Toys eCommerce Omnichannel Gifts 306

Retail TouchPoints

JULY 19, 2022

Google has yet to officially do away with third-party cookies after announcing their removal from its Chrome browser in early 2020 , but the clock is ticking toward the final expiration date of tracking codes as a means to target and measure ads online. The Need to Network. increase in cost savings. Evaluate your customer relationships.

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Retail Multi-channel Omnichannel Technology 285

Retail TouchPoints

APRIL 27, 2022

Food retail demand has become fractured across multiple channels, with traditional brick-and-mortar formats losing out to the online medium. in September 2020 after significant rises across the year. Grocery Shopper Trends 2020 report , grocery shoppers now visit 5.1 In 2019, online grocery accounted for 6.3% and then 20.5%

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Management eCommerce Omnichannel Operations 288

Retail TouchPoints

JUNE 28, 2023

As CCO, Dausch will lead global brand, marketing, digital engagement and customer experience across all of Under Armour’s commerce channels, reporting directly to CEO Stephanie Linnartz, who herself came to Under Armour from Marriott in December 2022. Miles, who also will report directly to Linnartz, joined Under Armour in 2021.

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Multi-channel Customer Supplies Apparel 279

Retail TouchPoints

JUNE 11, 2021

Many stores, including retail giants Walmart, Target, Best Buy, DICK’S Sporting Goods and Urban Outfitters, introduced or expanded game-changing buy online, pick up in-store (BOPIS) capabilities in 2020. Curbside pickup increased by more than 500% from the end of 2019 to August 2020. billion in 2020, up 32.4%

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Payment Services Payments Retail Sporting Goods 223

lateshipment

OCTOBER 16, 2020

We’ve taken all the data and compiled them on your behalf. . With the Coronavirus pandemic still looming large, Holiday Season 2020 will be similar to the months of March through October than when compared to last year’s holiday season. With this data in hand, retailers can take action to meet their customers’ expectations.

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Shipping Costs eCommerce Social Media Shipping 211

Retail TouchPoints

OCTOBER 22, 2020

The all-important holiday season always demands retailers’ full engagement and energy, but the 2020 holiday season presents unique challenges. This poses unprecedented uncertainties for retail pricing and merchandising teams for the holidays in 2020. Speaking of Online and In-Store Channels…. A Bewildering Competitive Landscape.

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Retail Presentation Gifts Channel 130

Retail TouchPoints

JANUARY 5, 2021

Preliminary holiday 2020 results have proven unsurprising so far: analysts expect modest year-over-year growth fueled by a massive increase in ecommerce activity across a longer-than-usual season. 24, 2020), or 2.4% 24 window, according to preliminary data from Mastercard SpendingPulse. 11 through Dec. 1 through Dec.

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Shipping Costs Merchant Services Retail Electronics 300

RetailDive

JANUARY 5, 2021

Buying across both store and online channels increased 50% in 2020 and doesn't show signs of slowing anytime soon, the data firm noted.

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Omnichannel Channel 112

Retail TouchPoints

OCTOBER 13, 2021

Quotient internal reporting shows that 40% of shoppers who signed up for ecommerce services during the beginning of COVID (March – April, 2020) repeated their use of ecommerce in the following months. Data can be the source of that connection, delivering the right message to the right consumer at exactly the right moment.

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Retail Omnichannel Technology Consumer 264

Retail TouchPoints

NOVEMBER 17, 2021

However, even amidst significant disruptions like data deprecation, advertising continues to perform well in today’s world, specifically in the luxury retail sector. It starts with adjusting your organization’s thinking and processes to adapt to the new data-deprecated, cookie-less world. The Future is Data-Driven.

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Retail Channel Omnichannel Marketing 262

Retail TouchPoints

NOVEMBER 17, 2021

Consumers Want Retailers to Catch Up With Their Omnichannel Shopping Behaviors. Omnichannel is so important for us right now as the retail industry, and all industries for that matter, are hit with supply chain issues,” said Aaron Veit, Director of Digital Product Management at Crate & Barrel.

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Consumer Omnichannel Leisure Supplies 323

Retail TouchPoints

JULY 26, 2022

We’re already seeing online shopping demand level off , with consumers finding a new balance between digital and physical channels. In fact, Salesforce has already predicted that the modest growth of the 2021 holiday shopping season could foreshadow this year , with Q1 data showing a 3% YoY decrease in global digital sales.

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Retail TouchPoints

FEBRUARY 23, 2021

Data platform provider SoundCommerce has raised $15 million in Series A funding, money that will be used to scale the business and build out a client roster that already includes Constellation Brands , FTD/ProFlowers and jewelry brand Mejuri , among others. In 2020 ecommerce accounted for 14.4% In 2020 ecommerce accounted for 14.4%

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Jewelry Operations eCommerce Omnichannel 147

365 Retail

JULY 14, 2021

But even as the social environment returns to ‘normal,’ the dramatic pandemic-era shift to online channels will persist, and retailers need to be much more vigilant than in past back-to-school seasons about presenting current, relevant prices and promotions to shoppers both in-store and online. Science-Based Pricing is Now Imperative.

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Omnichannel Presentation Channel Electronics 98

Pivotree Blog

JANUARY 31, 2024

Significant Trends and Takeaways Connecting the Dots with Omnichannel Retail Experiences Speakers emphasized the importance of providing a seamless shopping experience across multiple channels. Why has omnichannel retail grown in relevance? Enter 2020, and the pandemic disrupted the digital landscape for the better.

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Retail TouchPoints

NOVEMBER 6, 2023

After measuring our first carbon footprint in 2020, our attention turned to reduction. By removing, replacing and reducing emission-intensive activities, Princess Polly has already seen a 17% intensity reduction on its 2020 baseline, a significant increase from its 7% goal for 2023.

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Fashion Omnichannel Operations Consumer 260

ROI Revolution

DECEMBER 14, 2020

Published December 14, 2020. Facebook has reached an agreement to acquire Kustomer, a top-rated omnichannel CRM that enables businesses to effectively manage all customer interactions across channels. We hope you enjoyed the December 2020 Social Media Water Cooler! Twitter Introduces Fleets. Read more here.

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Social Media Omnichannel Channel Operations 78

Retail TouchPoints

JULY 23, 2021

Before they’ve even started, the 2020 2021 Olympic Games have already made history. Here are four things the Retail Touchpoints editorial team will be watching as the Summer Olympics kick off: Will ecommerce channels and off-site pop-ups be able to make up for the loss of stadium sales ? NBC’s hybrid 2020/2021 logo.

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Games Retail Events eCommerce 306

Retail TouchPoints

FEBRUARY 24, 2021

Spanish fashion retailer Encuentro Moda is deploying a radio frequency identification solution across its 125 stores, both to meet omnichannel requirements and to gain visibility into the stock availability at each store and throughout the supply chain. Adding Real-Time Inventory Data. The rollout was completed in October 2020.

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