Retail TouchPoints

JANUARY 27, 2021

BJ’s Wholesale Club will strengthen support for its drop-ship program with online order fulfillment and delivery accuracy solutions from CommerceHub. The solution provider has signed a three-year exclusive agreement with BJ’s, which operates 219 club stores and 150 BJ’s Gas locations in 17 states.

Drop Ship 149

Drop Ship Fulfillment Shipping Order Fulfillment 149

Retail TouchPoints

MAY 17, 2024

As stores try to balance protecting profit margins while delivering a unified customer experience, the escalating cost of returns has reached a breaking point. This intelligence helps stores deliver operational efficiencies. Agile fulfillment. According to the NRF, U.S. of retail sales, and, worryingly, 13.7%

Fulfillment 233

Fulfillment Technology Apparel Clothing 233

Groove

OCTOBER 6, 2020

This was the case for one of our clients, so our team created a custom eCommerce integration to help the company modernize their website and upgrade the user experience. eCommerce Integration: Improving B2B Operations. Operating in this manner caused frustrations for the sales team. The Problem. The Solution. Conclusion.

B2B 221

B2B Operations BigCommerce eCommerce 221

Retail TouchPoints

SEPTEMBER 11, 2020

The retailer plans to shutter 400 to 450 stores worldwide in fiscal 2020, which ends in February 2021. GameStop already has closed 388 locations this year; the retailer currently operates more than 5,100 stores around the world. 1, 2020, GameStop achieved net sales of $942 million , a 26.7% For the three months ended Aug.

eCommerce 297

eCommerce Omnichannel Operations Retail 297

lateshipment

FEBRUARY 14, 2020

What is Delivery Experience Management? Organizationally Delivery Experience Management (DEM) sits at the very intersection of onsite customer experience, post-purchase customer experience, and last-mile order fulfillment. . Shipping carriers are notoriously opaque with data on their operations.

Customer Experience 260

Customer Experience Management Shipping Costs Customer 260

Retail TouchPoints

DECEMBER 15, 2023

Kroger has kicked off a multi-year agreement to have Gatik AI ’s autonomous box trucks transport products from the retailer’s Dallas customer fulfillment center to multiple retail locations in the area. and Louisiana since late 2020. The retailer also teamed up with Ford Motor Co.

B2C 234

B2C Travel B2B Marketing 234

Groove

OCTOBER 6, 2020

AS400 Integration: Improving BigCommerce B2B Operations. Before working with the Groove Commerce team, Perform Group ran into many issues when it came to accurately tracking inventory and processing and fulfilling orders. Operating in this manner caused frustrations for the sales team. The Problem. Inaccurate Inventory Tracking.

BigCommerce 210

BigCommerce B2B Operations Magazine 210

Retail TouchPoints

AUGUST 3, 2021

The company operates more than 250 micro-fulfillment centers across the country, fulfilling orders for common items including cleaning and home products, over-the-counter medications, baby and pet products, food and drinks and alcohol. The funding will build upon the $1.15 The company acquired BevMo!

Fulfillment 306

Fulfillment eCommerce Technology Customer Experience 306

Retail TouchPoints

MARCH 17, 2021

Holiday 2020 was unlike any other for ecommerce growth. Here’s a look at three ways retailers can make effective changes for better logistics operations. In November and December, Adobe Analytics reported that online shopping grew 32.2% from 2019, totaling $188.2

Operations 152

Operations Drop Ship Beauty and Health Supplies 152

Retail TouchPoints

JANUARY 20, 2021

Shapaker shared recommendations for what retailers and sellers need to do in order to consolidate the gains made last year, and how the industry (mostly) dodged the “shipageddon” bullet that had been predicted for holiday 2020. Retail TouchPoints (RTP): We’ve seen tremendous overall ecommerce growth in 2020. In Q2 2020, boom, the U.S.

eCommerce 257

eCommerce Fulfillment Customer Experience Shipping Costs 257

Retail TouchPoints

JANUARY 19, 2021

Another retail holiday season has come and gone — and the 2020 season was unlike anything we’ve ever seen. Let’s review the biggest trends of the 2020 season — including takeaways for retailers to engage staff, delight customers and demonstrate resilience in the year ahead.

Retail 166

Retail Management Technology Operations 166

Retail TouchPoints

OCTOBER 27, 2021

Top-line findings from a recent Sensormatic survey reveal that while in-store shopping is expected to rise through the holiday season, what consumers are looking for while they’re there is for retailers to provide insight into product availability and alternative fulfillment offerings.

Consumer 253

Consumer Supplies Fulfillment Technology 253

Retail TouchPoints

JULY 21, 2020

At the store level, the funds will go toward: Renovations to nearly one-third of its locations; Expansion of curbside pickup ; Piloting “micro fulfillment centers” within supercenters to speed up fulfillment of pickup and delivery orders ; and Deploying digitization, robotics and Internet of Things (IoT) technologies to make stores smarter.

Supplies 223

Supplies Beauty and Health Payment Services Fulfillment 223

Retail TouchPoints

NOVEMBER 23, 2020

Some of the key takeaways from the Q3 results include: Big box retailers such as Walmart and Target continued showcasing their omnichannel dominance with strong results, proving that their years of investment in leading-edge fulfillment strategies have paid off; Other retailers with strong omnichannel offerings in attractive categories, like Lowe’s.

Omnichannel 191

Omnichannel Department Stores eCommerce Fulfillment 191

ChannelAdvisor

DECEMBER 19, 2020

And the struggle for speedy fulfillment and shipping. . So before you begin to seek an entirely new approach for 2021, it pays to take a look back at the most popular strategies from 2020. Here are the five most popular ChannelAdvisor resources in 2020. #5: 4: Fulfillment Resources for Brands & Retailers.

eCommerce 105

eCommerce Fulfillment Webinar Shipping 105

Retail TouchPoints

DECEMBER 22, 2021

Passengers can use their mobile devices to order contactless deliveries to their location in the airport’s Concourse B from select retail stores operated by Paradies Lagardère. The live robot deliveries, which debuted for the 2021 holiday season, will provide further data for refining the program and user experience.

Food and Beverages 311

Food and Beverages Travel Mobile Customer Experience 311

lateshipment

OCTOBER 16, 2020

With the Coronavirus pandemic still looming large, Holiday Season 2020 will be similar to the months of March through October than when compared to last year’s holiday season. With this data in hand, retailers can take action to meet their customers’ expectations. Holiday season 2020 from a consumer standpoint.

Shipping Costs 211

Shipping Costs eCommerce Social Media Shipping 211

Retail TouchPoints

JUNE 2, 2021

The pandemic put pressure on every retailer’s website, but GNC faced a unique obstacle: the company had rolled out a revamped ecommerce site in January 2020, just in time for social distancing and lockdowns to cause a massive shift toward online ordering. Collaboration Keeps Operations Running Smoothly.

Fulfillment 285

Fulfillment Customer Experience Improvements Operations 285

Retail TouchPoints

JULY 5, 2022

billion net loss, which was partially driven by $6 billion in added costs — including the cost of operating its massive fulfillment network. We have worked to protect and enhance the customer experience despite a sharp increase in costs, particularly over the past three quarters,” said Olsavsky. “We’ve

eCommerce 272

eCommerce Fulfillment Operations Customer Experience 272

Retail TouchPoints

AUGUST 12, 2021

Dija, founded in 2020, operates dozens of microfulfillment centers across major metropolitan centers including London, Paris, Madrid and Valencia, Spain. The company will continue to operate under the Dija name following the acquisition, which is expected to close within 30 days.

Operations 299

Operations Customer Experience Technology Consumer 299

Ecommerce Platforms

AUGUST 4, 2020

Love it or hate it, shipping is an essential element to any ecommerce operation, and when done well, it's another opportunity to wow your customers. This is why engaging a reliable fulfillment solution is imperative. After careful consideration, ShipBob emerged the all-round winner for the better fulfillment company.

Shipping Costs 151

Shipping Costs Shipping Merchant Services eCommerce 151

Retail TouchPoints

OCTOBER 24, 2023

To succeed in the face of this latest set of macroeconomic challenges, leaders in the retail and CPG industries now need to step back and evaluate what’s next for their business operations. This tech-assisted analysis has allowed Reckitt to avoid fines for late deliveries, which impact both customer satisfaction and the bottom line.

Retail 259

Retail Supplies Operations Technology 259

Retail TouchPoints

NOVEMBER 18, 2021

Consumer expectations of retailers have been transformed by their experiences buying from Amazon and other innovative retailers that are able to provide fast, efficient omnichannel experiences. Americans spent more money online during the 2020 holiday season than previously, with revenues growing 32% year-over-year and exceeding $188.2

Shipping Costs 231

Shipping Costs Retail Omnichannel Supplies 231

Retail TouchPoints

MAY 23, 2022

After nearly a decade of underinvestment in its tech stack, FTD began making significant solution investments in early 2020 centered on its upgraded Mercury HQ (MHQ) solution. Part of FTD’s growth plan is to expand from the approximately 2,000 florist member customers currently using the platform to at least 5,000 within the next two years.

Payment Services 241

Payment Services Small Business Retail Shopify Gifts 241

iVend

SEPTEMBER 23, 2020

September 23, 2020 – CitiXsys, developer of the enterprise retail management solution, iVend Retail , is being recognised for supporting the global retail community with a 2020 Tech Cares Award from TrustRadius. Our SaaS solutions empower retailers to provide exceptional customer experiences throughout the entire shopper journey.

Retail 98

Retail B2B Fulfillment Point of Sale 98

Retail TouchPoints

OCTOBER 25, 2021

Our research shows that many customers will opt for local pickup when given the choice. This follows on a huge bump in omnichannel fulfillment options spurred by the pandemic and ongoing product shortages.

Multichannel 300

Multichannel Omnichannel Fulfillment Presentation 300

Retail TouchPoints

JULY 25, 2022

BOPIS, boasts a number of very strong positives for both retailers and their customers. Retailers save on shipping costs while leveraging their in-store inventories to fulfill customer orders, while shoppers get the products they want without having to wait for a delivery. Improving Store Operations Efficiency.

Fulfillment 188

Fulfillment Shipping Costs Omnichannel Operations 188

Retail TouchPoints

MAY 18, 2023

Lisbona attributes a share of her brand’s rapid rise to its early adoption of NetSuite , which laid a “strong foundation” for more analytical business operations and real-time decision-making. “A Ulta launched Touchland in 1,300 stores in January 2020 — and its products sold out within two weeks.

POS 242

POS Channel B2C Social Media 242

Groove

SEPTEMBER 5, 2023

Today, businesses have access to advanced AI tools and technologies that empower them to streamline operations, personalize customer experiences, and drive growth. AI has (and will continue to) revolutionize the way businesses operate, optimize processes, and engage with customers. Setting Definitions What is AI?

Presentation 195

Presentation eCommerce Merchant Services Technology 195

Retail TouchPoints

FEBRUARY 2, 2023

Siman Group , which operates 15 large department stores across Central America, has deployed an item-level RFID solution that has raised its inventory accuracy levels from the 65% to 70% range up to 95%. Here’s a video showing the solution in action.

Department Stores 225

Department Stores Omnichannel Supplies Operations 225

Retail TouchPoints

SEPTEMBER 28, 2020

Seasonal hiring provides a window into retailers’ priorities, and 2020 demonstrates both the COVID-19-powered growth in ecommerce and the need to operate stores and supply chains safely. Ecommerce execution will lean more heavily on store-based fulfillment. Fulfillment Crunch Will Affect Delivery Cutoff Dates.

Fulfillment 301

Fulfillment Department Stores Shipping Costs eCommerce 301

Retail TouchPoints

JULY 29, 2020

The company owns and operates 34 locations, both flagships or outlets, and the remainder are owned and operated by partners such as high-end resorts. Larocque has spent more than 20 years with Burton, becoming SVP Operations in 2010. We put the customers at the center and really get to know them.

Omnichannel 256

Omnichannel eCommerce POS Operations 256

Retail TouchPoints

FEBRUARY 11, 2021

Bed Bath & Beyond outlined its three-year growth plan in October 2020. Oracle Cloud ERP also will provide real-time financial and operational insights to support strategic planning decisions. “We

Supplies 173

Supplies Arts Fulfillment Technology 173

Retail TouchPoints

DECEMBER 2, 2020

Since FILA doesn’t operate its own brick-and-mortar stores, this strategy made good business sense until COVID-19 shuttered physical locations around the globe. FILA needed to quickly move its website experience from a relatively static brand catalog to an appealing, efficient direct-to-consumer sales portal. . sneaker collaboration.

Apparel 175

Apparel Customer Experience B2B Leisure 175

Retail TouchPoints

MARCH 25, 2021

growth YoY in the company’s digital business in fiscal year 2020, which ended on Jan. He will be instrumental in creating a seamless end-to-end customer experience and identifying customer friction points and unlocking sales and growth in our company. Chico’s FAS currently operates 1,300+ stores in the U.S.

Supplies 186

Supplies eCommerce Operations Technology 186

Retail TouchPoints

NOVEMBER 4, 2022

To orchestrate all of these moving parts, companies must tackle complicated fulfillment and routing processes as well as navigate murky carrier partnerships to add capacity and flexibility when needed. He is constantly working toward empowering companies to champion operational efficiency and customer experience.

Shipping Costs 255

Shipping Costs Retail Supplies Fulfillment 255

Retail TouchPoints

JULY 10, 2020

retailers in 2020, from the California Consumer Privacy Act (CCPA) to the United States-Mexico-Canada Agreement (USMCA) and the impact of Chinese tariffs, staying ahead can be the difference in hitting revenue goals. The 2020 shopper will likely not look anything like the shopper of 2030. With many new regulations facing U.S.

eCommerce 152

eCommerce Merchant Services Retail Customer Experience 152