Retail TouchPoints

APRIL 23, 2021

The 2021 class of impressive leaders is comprised of founders, CEOs, creative directors, design managers, marketing executives, ecommerce gurus, VPs and many more changemakers rewriting the rules of retail in unique and exciting ways. Christiana DiMattesa , Senior Director Marketing, DTC Channels and Experience, The Americas , Under Armour.

Retail 322

Retail Omnichannel Management eCommerce 322

Retail TouchPoints

FEBRUARY 1, 2021

So what are the customer experience and commerce trends that will continue, or become more fully realized, in 2021? Suddenly, with physical stores forced to shutter, companies had to turn on a dime to provide these services. Omnichannel shopping. Customer Experience and Commerce in 2021: Striking a Wait-and-See Balance.

Customer Experience 297

Customer Experience Customer Omnichannel Social Media 297

Retail TouchPoints

AUGUST 30, 2021

At its peak, the company achieved more than $4 billion in annual sales. As the company expanded, it began to open showrooms nationwide, mostly in the vicinity of major shopping malls, which were in vogue in the 1970s. We’re seeing big players experimenting with similar, more modern takes on this multi-channel shopping experience.

Multi-channel 269

Multi-channel Payment Services Channel Jewelry 269

Retail TouchPoints

APRIL 13, 2021

Ethical consumer goods brand The Honest Company filed for its long-anticipated IPO on April 9, 2021. Co-founded by actress Jessica Alba in 2012, the company touts a line of hypoallergenic, ethically sourced products in the baby, beauty and home cleaning categories. According to the SEC filing , The Honest Co.

eCommerce 274

eCommerce Consumer Consumer Goods Channel 274

Retail TouchPoints

JANUARY 11, 2021

Even with new vaccines potentially coming on the market in the months ahead, it’s likely the trends we’ve seen in 2020 will continue into 2021. Real-time data is the key for 2021. Consumer packaged goods companies have traditionally reached their customers through retail stores and e-commerce sites. Conclusion.

Small Business Retail 236

Small Business Retail Retail eCommerce Social Media 236

Kibo

JUNE 10, 2021

Omnichannel commerce is a strategy that connects every sales channel that consumers use to interact with a retail brand. An omnichannel strategy seeks to deliver a cohesive message across all channels. Plus it also allows customers to learn more about a product or company. Why Is Omnichannel Important?

Omnichannel 62

Omnichannel Multichannel Social Media Channel 62

Retail TouchPoints

MAY 3, 2023

Continuing an ecommerce-focused growth strategy that launched when Francesca’s went private early in 2021, the retailer has purchased California-based wardrobe essentials brand Richer Poorer. This will deliver increased operational efficiencies, accelerate our omnichannel capabilities and open new revenue streams.” million.

Apparel 247

Apparel Omnichannel Operations Channel 247

Retail TouchPoints

FEBRUARY 5, 2021

Post-holiday season for retailers is a period of recovery centered around understanding what happened during the holiday and how to move forward with the transaction cycle, while also preparing for ongoing omnichannel business. Post-Holiday Omnichannel Success. Post-Holiday Challenges. Gene Bornac is Chief Strategy Officer at enVista.

Omnichannel 174

Omnichannel Payment Services Specialty Retailers Customer Loyalty 174

Retail TouchPoints

MARCH 6, 2024

Retail’s busiest returns period may be in the rearview mirror until next year, but rising ecommerce order volumes have caused returns management to become an aspect of ecommerce and omnichannel business that warrants a dedicated year-round strategy. Returns are a major cost of doing retail business of any kind, but especially online.

Customer Experience 265

Customer Experience Shipping Costs eCommerce Improvements 265

Retail TouchPoints

JULY 13, 2023

JD Sports , a global retailer with more than 3,000 stores worldwide, has adopted a suite of solutions designed to boost its growth in Canada, a market the retailer entered in 2021. The company currently operates 23 stores in Canada under the JD , size? The Retail Management Suite from Jesta I.S.

POS 226

POS Omnichannel Supplies Mobile 226

Retail TouchPoints

JANUARY 27, 2021

This is especially true if you’re attempting to define MeUndies, the Los Angeles-based underwear and loungewear company that turned the category on its head with its subscription model. From a growth perspective, the company had “two tailwinds that many others didn’t. Why the pandemic gave MeUndies a competitive advantage.

Omnichannel 258

Omnichannel Social Media Subscription Customer 258

GetElastic

AUGUST 18, 2021

B2B eCommerce has rapidly been changing over the past few years, and 2021 is no exception. Below are some of the major Market-Driven B2B eCommerce trends of 2021, as well as some key calls to action for B2Bs to optimize their eCommerce strategy. Prioritizing channels with larger contributors to current traffic.

B2B 145

B2B eCommerce Payment Services Marketing 145

Ecommerce Platforms

AUGUST 10, 2021

The free virtual conference will be held from September 14 to 15, 2021, and will offer participants proven expert tips and tactics, strategies, and actionable real-world success stories. What will Participants of 2021 Make it Big Virtual Conference Learn? It is sponsored by Google and hosted by BigCommerce.

eCommerce 211

eCommerce Merchant Services BigCommerce Payment Services 211

lateshipment

APRIL 2, 2021

Let’s not waste any more time and dive right into the eCommerce trends for 2021 and how they can help you improve your online business in terms of sales, CX, and customer loyalty – to thrive in 2021! . Hybrid (omnichannel) marketing is the future now. eCommerce is growing (higher, further, faster).

Customer Loyalty 130

Customer Loyalty eCommerce Customer Shipping Costs 130

Retail TouchPoints

MARCH 24, 2022

5 spot in 2021 to 13 th this year. Seven & I Holdings , parent company of convenience chain 7-Eleven , broke into the Top 10 this year, as did The Home Depot. The hypermart channel has also stopped growing as retailers have responded to shopper needs for proximity and convenience.

Retail 276

Retail Omnichannel Department Stores Fulfillment 276

ROI Revolution

SEPTEMBER 7, 2021

Published June 29, 2021 | Updated September 7, 2021. The 2021 holiday shopping season will be no exception, with consumers’ shopping habits and spending behaviors transformed by the events of the past several months. Bookmark and keep coming back so you’ll always be up-to-date with the 2021 holiday shopping landscape.

eCommerce 147

eCommerce Gifts Shipping Costs Shipping 147

ROI Revolution

NOVEMBER 2, 2021

Published June 29, 2021 | Updated November 2, 2021. The 2021 holiday shopping season will be no exception, with consumers’ shopping habits and spending behaviors transformed by the events of the past several months. Bookmark and keep coming back so you’ll always be up-to-date with the 2021 holiday shopping landscape.

eCommerce 144

eCommerce Gifts Shipping Costs SEO 144

Retail TouchPoints

NOVEMBER 3, 2021

Kyle Leahy will join the company on Nov. At Glossier, Leahy will be responsible for driving revenue and building end-to-end customer experiences across channels as head of the Retail, Sales, International and Operations teams. 29 as its first-ever Chief Commercial Officer.

Payments 256

Payments Payment Services Omnichannel Channel 256

Retail TouchPoints

MAY 31, 2022

Leahy was hired as Glossier’s Chief Commercial Officer in early 2021 following nine years at Cole Haan in a variety of leadership roles, culminating in EVP and GM, North America. Founder and current CEO Emily Weiss will become the retailer’s Executive Chairwoman as Kyle Leahy moves into the top spot.

Omnichannel 250

Omnichannel Blog Channel Operations 250

Ecommerce Platforms

JUNE 1, 2021

LiveChat is the ultimate software for connecting with customers, used by more than 32,000 companies, including Adobe, PayPal, and McDonalds. Huge range of omnichannel conversation options. If you’re looking for a comprehensive omnichannel messaging solution, LiveChat is the perfect pick for you. Integrates with various channels.

Live Chat 197

Live Chat Shopify Multi-channel Omnichannel 197

Retail TouchPoints

FEBRUARY 12, 2021

For that reason, market research provider Euromonitor International has identified resilience and adaptability as the two driving forces of consumer behavior in the coming months in its recent report, Top 10 Global Consumer Trends 2021. Here are five key takeaways: The 2021 Consumer is Craving Convenience.

Consumer 346

Consumer Omnichannel Events Customer Experience 346

Retail TouchPoints

APRIL 11, 2022

DSW parent company Designer Brands, Inc. The company — which operates 650 locations under the DSW Designer Shoe Warehouse and The Shoe Company banners —announced plans to nearly double sales of its owned brands, from 19% of the business to one-third by fiscal 2026 (the fiscal year ending January 30, 2027).

Sporting Goods 302

Sporting Goods Accessories Supplies Apparel 302

Retail TouchPoints

FEBRUARY 6, 2024

Saks , the ecommerce counterpart of Saks Fifth Avenue , has launched a new partnership with luxury electric vehicle company Lucid across its website and stores. The brand also will be featured in content on Saks’ digital channels, including an email campaign and social media content. .

Demo 284

Demo Jewelry Social Media Books 284

Retail TouchPoints

JUNE 23, 2022

But in the retail realm, activist investors have recently latched on to a tactic that is relatively new — pushing ailing store brands to spin off their ecommerce business into a standalone company. AlixPartners advised both companies in their decisions. But the tides have turned since fall 2021. A Tale of Two Retailers.

eCommerce 273

eCommerce Omnichannel Channel Department Stores 273

ROI Revolution

OCTOBER 5, 2021

Published June 29, 2021 | Updated October 5, 2021. The 2021 holiday shopping season will be no exception, with consumers’ shopping habits and spending behaviors transformed by the events of the past several months. Bookmark and keep coming back so you’ll always be up-to-date with the 2021 holiday shopping landscape.

eCommerce 120

eCommerce Gifts Shipping Costs SEO 120

Ecommerce Platforms

NOVEMBER 10, 2021

Suitable for all kinds of businesses, from startups to well-known enterprise companies, Zendesk can empower your support agents, deliver crucial notifications to supervisors, and even help you manage your support tickets more effectively. Easy to use when you want to streamline multiple channel support. What is Zendesk? Go to top.

Live Chat 118

Live Chat Multi-channel Omnichannel Channel 118

Retalon

APRIL 21, 2021

Omnichannel order fulfillment that drives customer experience (and boosts profits). Although the trend towards omnichannel fulfillment is not new, the pandemic changed many retailers’ business models almost overnight, and these changes are not going away. What is omnichannel order fulfillment in retail?

Order Fulfillment 41

Order Fulfillment Fulfillment Omnichannel Shipping Costs 41

Retail TouchPoints

NOVEMBER 17, 2021

Opening day of the 2021 virtual Retail Innovation Conference , which continues today, Nov. Consumers Want Retailers to Catch Up With Their Omnichannel Shopping Behaviors. Livestreaming is a rapidly growing practice to help omnichannel brands create a deeper connection with consumers in online ecosystems. Look at their lifestyle.

Consumer 309

Consumer Omnichannel Leisure Supplies 309

Retail TouchPoints

JULY 19, 2022

What emerged was a focus on companies’ wealth of first-party data, which is collected directly from their consumers, allowing advertisers to target audiences across numerous channels via retail media networks. Advertisers will then be able to create better-targeted omnichannel campaign strategies that deliver valuable results.

Retail 262

Retail Multi-channel Omnichannel Technology 262

Ecommerce Platforms

OCTOBER 18, 2021

After all, there are plenty of ecommerce site-building options out there, but not all of them are suitable for smaller companies. We’ve scoured the internet for some of the most attractive selling solutions for companies with minimal budgets. This makes Shopify very affordable for smaller companies. Go to top. Square Online.

Payment Services 202

Payment Services eCommerce Payments BigCommerce 202

Retail TouchPoints

AUGUST 13, 2021

The new operating model will help each organization focus on their biggest growth opportunities while still working together to provide a seamless customer experience across both channels. The Bay kicked off its initial ecommerce expansion in April 2021 with the launch of the Hudson’s Bay Marketplace.

eCommerce 293

eCommerce Operations Customer Experience Omnichannel 293

Retail TouchPoints

JANUARY 4, 2022

Best Buy is the latest retailer to enter the advertising market with the launch of Best Buy Ads, an in-house media company designed to help shoppers explore the retailer’s products, services and offers. Best Buy Ads will partner with brands to guide their marketing efforts with relevant messages.

Omnichannel 275

Omnichannel Customer Data Recommendation Mobile 275

Kibo

FEBRUARY 28, 2022

The 2021 holiday shopping season was historic, in that it was the culmination of two years of accelerated trends, shifting consumer behaviors, and omnichannel shopping realities that have emerged since the start of the pandemic. Shoppers return to stores, while omnichannel retail remains strong.

Merchant Services 62

Merchant Services Payment Services Order Fulfillment Retail 62

Retail TouchPoints

JANUARY 19, 2022

She joins from Paper Source , where she served as CEO for six years and helped transform the retailer from a brick-and-mortar-focused company into a lifestyle brand with a digital platform spanning social media, digital content, online subscriptions and affiliate partnerships. Forever 21 has named Winnie Park as CEO, effective immediately.

Fashion 290

Fashion Social Media Accessories Subscription 290

Retail TouchPoints

FEBRUARY 25, 2022

In today’s world brands need to be omnipresent, having digital footprints across several channels. A recent study found that 68% of Gen Z shoppers planned to use non-traditional channels for Black Friday and Christmas shopping, with Instagram (47%) taking the lead as a holiday shopping platform. Through 2021, nearly all the major U.S.

Social Media 299

Social Media Retail Events Channel 299

Retail TouchPoints

SEPTEMBER 7, 2022

Qurate Retail Group — parent company of QVC and HSN — has made two new executive appointments as it works to differentiate the home shopping brands and build out its omnichannel video commerce operation. Sriraman was most recently Head of Prime Video Channels at Amazon. On linear TV, QVC and HSN are available in 92 million U.S.

Apparel 258

Apparel Merchant Services Home Shopping Accessories 258

ROI Revolution

MARCH 15, 2021

With the rapid shifts that took place last year, 2021 will be about finding ways to reach wary consumers and filling your marketing toolbox with innovative strategies to stand out. Download our 2021 Ecommerce Tech + Trends Report to uncover strategies & insights that will propel your brand forward in 2021. Claim your copy!

Apparel 78

Apparel Omnichannel Fashion Clothing 78