Retail TouchPoints

NOVEMBER 17, 2021

It’s the question every retailer wants the answer to: what do consumers (and more specifically, those likely to buy their products) really want? Opening day of the 2021 virtual Retail Innovation Conference , which continues today, Nov. Consumers Want Retailers to Catch Up With Their Omnichannel Shopping Behaviors.

Consumer 280

Consumer Omnichannel Leisure Supplies 280

Retail TouchPoints

JANUARY 11, 2021

With these sweeping shifts in consumer needs, retailers relied on data more than ever to quickly position themselves to create the kinds of offerings and experiences that consumers expected during this unprecedented period. Real-time data is the key for 2021. CPG will thrive with D2C. The auto industry speeds to digital.

Small Business Retail 231

Small Business Retail Retail eCommerce Social Media 231

Retail TouchPoints

AUGUST 26, 2021

Consumers are clear about how they want to connect with brands: they want access 24/7 and to be able to explore on their own terms — Facebook & Boston Consulting recently reported that two-thirds of global consumers attempted to message a brand about their goods or services during the 2020 holiday season.

Consumer 302

Consumer Marketing Mobile Customer Experience 302

Retail TouchPoints

JANUARY 14, 2022

Most experts expected holiday 2021 to be a digital success, and the season didn’t disappoint: global sales hit $1.14 As a result, Cyber Week 2021 accounted for 23% of total ecommerce spend, down slightly from 24% in 2020. trillion , up from $1.1 trillion in 2020, while U.S. 18 and Dec.

Omnichannel 268

Omnichannel Fulfillment Shipping Costs Social Media 268

Retail TouchPoints

JANUARY 4, 2022

As retailers have struggled to navigate changes in consumer behavior and economic uncertainty brought on by the pandemic, one area has seen continued growth: recommerce. Recommerce checks many boxes for both consumers and businesses. Consider that 223 million consumers say they have or are open to shopping secondhand products.

Consumer 304

Consumer Clothing Retail Apparel 304

Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. 5 Social Advertising Trends for Retailers to Know in 2021: Featuring Under Armour. Retail CX Trends 2021: New CX for a New World.

Consumer 135

Consumer Payment Services Fulfillment Multi-channel 135

Retail TouchPoints

JUNE 10, 2021

Retail sales for 2021 are now expected to grow between 10.5% growth that was projected in February 2021, though some analysts cautioned that different retail segments, at different times of the year, would see their own ups and downs. “It Additionally, some analysts cautioned that growth could cool down later in 2021.

Sporting Goods 174

Sporting Goods Travel Apparel Webinar 174

Retail TouchPoints

AUGUST 30, 2021

These items included many children’s toys as well as smaller consumer or commodity items such as batteries, film and videocassettes. We’re seeing big players experimenting with similar, more modern takes on this multi-channel shopping experience. Omnichannel approaches like Target’s are not insular.

Multi-channel 250

Multi-channel Payment Services Channel Jewelry 250

Retail TouchPoints

MARCH 31, 2023

by storm, rising to the top of the app charts and garnering millions of fans, until consumers began to realize the cost of those ultra-low prices — long delivery times and often poor quality products. A former CFO for Shutterfly and Lexmark , she joined as Wish’s CFO in November 2021 and added COO to her title in late 2022. “In

Shipping Costs 301

Shipping Costs Consumer Supplies Shipping 301

Retail TouchPoints

APRIL 26, 2021

Despite early struggles by traditional grocery retailers to meet the surge in demand for online goods and services, the imprint on consumers of ecommerce as a source for grocery products is now permanent. The February 2021 edition of the Insights Study found just 8% of participants saying they shopped for groceries exclusively online.

Retail 269

Retail Mobile Reference Download 269

Retail TouchPoints

SEPTEMBER 26, 2022

Unfortunately, unexpected situations can occur at any moment, like a global pandemic that reduces foot traffic to a trickle, or the shift of consumer demand online from offline channels. Though a relatively new channel for retailers in the U.S., Consumers Want Digital Interactions. It’s About Entertainment.

Consumer 241

Consumer Social Media Retail Live Chat 241

Retail TouchPoints

APRIL 26, 2024

billion in 2021, according to the American Pet Products Association. The Bark product portfolio now includes toys, food, treats, dental kits and dental chews, and the brand is forging deep relationships with retailers like Target and PetSmart to bring this growing assortment to consumers. Americans spent $136.8

Toys 229

Toys Social Media Subscription Consumer 229

Groove

DECEMBER 23, 2020

As you create and implement your mobile strategy, we recommend keeping an eye out for these trends: Anticipate Omni-Channel Shoppers. Anticipate Omni-Channel Shoppers. In fact, BigCommerce found that 40% of consumers will leave a site completely if it takes longer than 3 seconds to load. Offer Native Mobile eCommerce Checkouts.

Mobile eCommerce 370

Mobile eCommerce Mobile eCommerce Social Media 370

Retail TouchPoints

SEPTEMBER 16, 2021

For consumers, creators and retailers alike, sifting through the ever-changing array of functionalities across platforms is still fraught with misfires, miscommunications and mistrust. There’s no time to waste, because consumers are already there. That consumer] was not shopping, but then they decided to shop.”. earning $26.97

Consumer 278

Consumer Social Media Retail Multi-channel 278

ROI Revolution

NOVEMBER 2, 2021

Published June 29, 2021 | Updated November 2, 2021. The 2021 holiday shopping season will be no exception, with consumers’ shopping habits and spending behaviors transformed by the events of the past several months. Bookmark and keep coming back so you’ll always be up-to-date with the 2021 holiday shopping landscape.

eCommerce 144

eCommerce Gifts Shipping Costs SEO 144

Retail TouchPoints

DECEMBER 7, 2021

Direct-to-consumer (DTC) brands have a unique advantage in that they own the entire customer experience — and perhaps most important, all the data that is generated along with it. In order to bypass growth challenges, they are evolving their approach to customer engagement and experience to include new channels and tactics.

Consumer 191

Consumer Channel eCommerce Customer Experience 191

Kissmetrics

SEPTEMBER 3, 2021

While managing your website content used to be a time-consuming, exhaustive process that took hours of coding, new marketing technology has automated cumbersome processes, allowing marketers to dedicate time to other important pursuits. Then your MarTech tool can do the rest. Content Management. 6 MarTech Trends.

Marketing 278

Marketing Leisure Reference Consumer 278

ROI Revolution

AUGUST 4, 2021

Published June 24, 2021 | Updated August 4, 2021. Adhering to consumer data privacy regulations and being transparent about what you do with consumer data aren’t just choices anymore – they’re necessary. Claim your copy so you can profit off of this channel’s meteoric rise. Access the infographic here!

Consumer 78

Consumer eCommerce Mobile Information 78

ROI Revolution

SEPTEMBER 7, 2021

Published June 29, 2021 | Updated September 7, 2021. The 2021 holiday shopping season will be no exception, with consumers’ shopping habits and spending behaviors transformed by the events of the past several months. Bookmark and keep coming back so you’ll always be up-to-date with the 2021 holiday shopping landscape.

eCommerce 147

eCommerce Gifts Shipping Costs Shipping 147

ROI Revolution

SEPTEMBER 8, 2021

Published June 24, 2021 | Updated September 8, 2021. Adhering to consumer data privacy regulations and being transparent about what you do with consumer data aren’t just choices anymore – they’re necessary. The 2021 holiday season will bring a challenge for brands looking to grow profitably. Salesforce ).

Consumer 78

Consumer eCommerce White Paper Mobile 78

ROI Revolution

OCTOBER 6, 2021

Published June 24, 2021 | Updated October 6, 2021. Adhering to consumer data privacy regulations and being transparent about what you do with consumer data aren’t just choices anymore – they’re necessary. The 2021 holiday season will bring a challenge for brands looking to grow profitably. million last year.

Consumer 78

Consumer eCommerce White Paper Marketing 78

ROI Revolution

NOVEMBER 3, 2021

Published June 24, 2021 | Updated November 3, 2021. Adhering to consumer data privacy regulations and being transparent about what you do with consumer data aren’t just choices anymore – they’re necessary. The 2021 holiday season will bring a challenge for brands looking to grow profitably. billion in 2026.

Consumer 78

Consumer eCommerce Payment Services Mobile 78

Retail TouchPoints

NOVEMBER 10, 2022

Global ecommerce rose from 15% of total retail sales in 2019 to 21% in 2021. While that may seem odd to say, given the extent that ecommerce now pervades most consumers’ everyday shopping, the current hot take from some industry analysts is that ecom growth has slowed and brick-and-mortar retail is on the rise.

Consumer 295

Consumer eCommerce Marketing Retail 295

ROI Revolution

MAY 6, 2021

Published May 6, 2021. According to eMarketer , almost 50% of retail CFOs in the US are pursuing a digital transformation in 2021. To make the customer journey between all of these channels seamless, retail leaders are making sure a holistic omnichannel strategy is a part of their digital transformation. Claim your copy!

Omnichannel 135

Omnichannel Merchant Services Social Media Payment Services 135

ROI Revolution

DECEMBER 1, 2021

Published June 24, 2021 | Updated December 1, 2021. Adhering to consumer data privacy regulations and being transparent about what you do with consumer data aren’t just choices anymore – they’re necessary. November 2021 consumer privacy stats. November 24.

Consumer 78

Consumer eCommerce Mobile Payments 78

ChannelAdvisor

DECEMBER 21, 2021

As we close out this incredible year, we’re taking a quick look back at some of the most popular resources we provided in 2021. . In case you missed any, we’re listing our top 10 resources from 2021 below. Spoiler alert: We make a few appearances, including the #1 spot in the channel management category.) .

eCommerce 130

eCommerce Webinar eCommerce Software Fulfillment 130

Retail TouchPoints

OCTOBER 27, 2021

But supply chain pressures and ongoing uncertainty surrounding the pandemic means that consumers are focusing less on how immersive and entertaining in-store shopping experiences are and more on how safe and efficient they are. Despite these reservations, 47% of consumers plan to shop in-store this holiday season, an 8% increase from 2020.

Consumer 243

Consumer Supplies Fulfillment Technology 243

Retail TouchPoints

APRIL 5, 2021

Years of transformation transpired in just a few months with rapid shifts in both consumer behaviors and merchant expectations for e-commerce. So after a year of such rapid transformation, what can we expect to see in 2021? And how will permanently altered consumer behaviors shape online payment preferences?

Merchant Services 186

Merchant Services Payment Services Payments eCommerce 186

ROI Revolution

OCTOBER 4, 2021

Published June 22, 2021 | October 4, 2021. The 2021 holiday season will bring a challenge for brands looking to grow profitably. Programmatic ad spend stats (2021). Programmatic ad spend is projected to approach $80 billion in 2021, up from just $63 billion in 2020 ( Statista ). YoY increase ( Statista ).

Multi-channel 147

Multi-channel White Paper Consumer Social Media 147

Retail TouchPoints

MARCH 10, 2021

It’s estimated that these figures will continue to rise gradually in 2021, due to the ongoing prevention methods put in place internationally along with the changes in consumer spending habits. Growing Trends in 2021. The sectors that have grown most because of the pandemic have been food, personal care and fashion.

Payment Services 269

Payment Services eCommerce Cryptocurrencies Digital Currency 269

ROI Revolution

OCTOBER 5, 2021

Published June 29, 2021 | Updated October 5, 2021. The 2021 holiday shopping season will be no exception, with consumers’ shopping habits and spending behaviors transformed by the events of the past several months. Bookmark and keep coming back so you’ll always be up-to-date with the 2021 holiday shopping landscape.

eCommerce 120

eCommerce Gifts Shipping Costs SEO 120

ROI Revolution

JULY 7, 2021

Published June 24, 2021 | Updated July 7, 2021. Adhering to consumer data privacy regulations and being transparent about what you do with consumer data aren’t just choices anymore – they’re necessary. Claim your copy so you can profit off of this channel’s meteoric rise. July 7 update. Apple’s iOS 14.5

Consumer 78

Consumer eCommerce Information Article 78

Retail TouchPoints

NOVEMBER 18, 2021

Retailers certainly need to know what consumers want , but perhaps an even more important question is: How do I provide it to my shoppers? Fortunately the 2021 Retail Innovation Conference, which wrapped up Nov. Share granular consumer data with suppliers to create more appealing products.

Consumer 231

Consumer Merchant Services Social Media Technology 231

Ecommerce Platforms

OCTOBER 26, 2021

This function allows you to connect all of your sales channels to build a seamless customer experience, strengthen your customer support center and also provide contemporary shopping options like buying online and pick up in-store with your data on all channels synced. Omnichannel. SEO Functionality. Mobile App.

Payment Services 232

Payment Services Shipping Costs Multi-channel Payments 232

Retail TouchPoints

MAY 3, 2021

Despite early struggles by traditional grocery retailers to meet the surge in demand for online goods and services, the imprint on consumers of ecommerce as a source for grocery products is now permanent. The February 2021 edition of the Insights Study found just 8% of participants saying they shopped for groceries exclusively online.

Retail 183

Retail Mobile Reference Download 183

ROI Revolution

AUGUST 5, 2021

Updated August 5, 2021. As the most efficient, scalable way to buy digital ads, programmatic should be a strategy every marketer considers in 2021. Claim your copy so you can profit off of this channel’s meteoric rise. Consumer spending habits returning to normal. billion in consumer spending in Q2.

eCommerce 197

eCommerce Social Media Payment Services Merchant Services 197

Omnisend

NOVEMBER 18, 2021

The 2021 holiday season is already different from holiday seasons of the past, starting with manufacturing and trickling down to shipping. A report conducted by ShipStation found that consumers are ready to shop more than they were the last holiday season , as effects from the pandemic linger. Printing labels can be time-consuming.

Shipping 148

Shipping Merchant Services Shipping Labels Supplies 148