Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. 5 Social Advertising Trends for Retailers to Know in 2021: Featuring Under Armour. Retail CX Trends 2021: New CX for a New World.

Consumer 145

Consumer Payment Services Fulfillment Multi-channel 145

Forrester eCommerce

JUNE 3, 2021

Following up the previously published Now Tech report, I’m excited to announce that The Forrester Wave™: Cross-Channel Campaign Management In Asia Pacific, Q2 2021 is now live.

Channel 225

Channel Management Customer Data Technology 225

Retail TouchPoints

JUNE 23, 2022

However, with the prevailing winds of retail moving in the direction of “channel integration,” “omnichannel,” “frictionless experiences,” (insert your favorite buzzword here), the broad consensus among retail experts is that ecommerce spinoffs are a terrible idea. But the tides have turned since fall 2021. A Tale of Two Retailers.

eCommerce 284

eCommerce Omnichannel Channel Department Stores 284

Retail TouchPoints

DECEMBER 2, 2020

million , $2 million above its initial stalking horse bid , with plans to take the off-price retailer online in early 2021. The deal includes the Stein Mart nameplate as well as its private label brands, domain names, social media assets and customer data from Hilco Streambank, an IP advisory firm that had been marketing the assets.

eCommerce 183

eCommerce Social Media Retail Accessories 183

Omnisend

APRIL 26, 2021

Read on for the biggest furniture ecommerce trends and tips to help you grow in 2021. Personalization in marketing has quickly become a customer expectation. It means reaching out to your customers with the right message, at the right time, and in the right place. In 2020, the furniture industry grew to $115.2

eCommerce 135

eCommerce Social Media Merchant Services Shopify 135

Retail TouchPoints

MARCH 25, 2022

Consequently, this is a medium that retailers must seriously consider in order to reach the customers of the future. The customer data is stored in the app, so all it takes is a few clicks to pay. To pay, the customer only needs to bring their smartphone close to the transmitter and a payment page is called up.

Payments 276

Payments Payment Services Social Media Electronics 276

GetElastic

JANUARY 13, 2019

The success of industry disruptors such as Airbnb, Amazon and Tesla can be attributed to many factors, but these companies all have one thing in common — a focus on creating an exceptional customer experience, rather than just selling a product. As a result, customer expectations as a whole are evolving.

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Customer Experience Customer Multichannel Social Media 150

Retail TouchPoints

MAY 16, 2022

The retailer was rewarded with double-digit sales growth in 2020 and again in 2021. Customers realized “that they could count on us for essentials in food and beverage and could get them in a safe environment,” he added. Loyalty Program Yields Rich Customer Data. “We

Food and Beverages 259

Food and Beverages Omnichannel Fulfillment Retail 259

Retail TouchPoints

JULY 28, 2021

” Many define “curation” as simply selecting the right brands and products to place on the floor for specific customer segments. The first installment of the Brand Closet Showroom Social was held in May 2021 at the Kimpton Angler’s Hotel in Miami Beach, Fla., The average purchase per customer totaled $130.

Retail 264

Retail Travel Customer Data Marketing 264

Omnisend

MARCH 29, 2021

Try Omnisend free for 14 days and use marketing automation to create a better customer experience! 7 Fashion Ecommerce Trends to Consider in 2021. Omnichannel Fashion Ecommerce. If the past few years have taught us anything, the omnichannel customer is here to stay. Omnichannel marketing is only a few clicks away!

Fashion 148

Fashion eCommerce Omnichannel Clothing 148

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. After all, that’s where the customers are, right? As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. What exactly is a hybrid customer experience? There are 2.14

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

GetElastic

SEPTEMBER 16, 2021

Why a Hybrid Customer Experience is Essential for Today’s Consumer. After all, that’s where the customers are, right? As it turns out, based on a 2019 study , many customers actually prefer a hybrid experience over one that is entirely online or in-person. What exactly is a hybrid customer experience? There are 2.14

Customer Experience 139

Customer Experience Customer eCommerce Vend 139

Retail TouchPoints

AUGUST 25, 2023

Mobile-targeted direct-to-consumer brands (D2C) brands reigned from 2010 to 2021, ushering in new ways to get in touch with their customers directly. Customers today know what they want as their decision-making happens online, but more than 85% of purchases are still predominantly made through wholesalers like Target, Walmart and more.

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Retail Social Media Consumer Channel 246

Sailthru

APRIL 21, 2023

Starbucks loyalty customers play beat-the-clock classics like hopscotch and bingo that bring them back on the app all day long. In 2021 the gamification market was estimated to be USD$12.35 In 2021 the gamification market was estimated to be USD$12.35 Consumers want to be entertained. There are 3.07 billion by 2026.

Retail 78

Retail Games Social Media Download 78

Retail TouchPoints

FEBRUARY 23, 2022

From early 2020 to mid-2021, the percentage of retail chains offering curbside pickup surged from a miniscule 7% to a staggering 51%. Retailers should tap customer data to understand what products are optimal for these automated commerce experiences and create spaces at the point of pickup to support education, engagement and interaction.

Fulfillment 287

Fulfillment Vend Operations Technology 287

ESW

SEPTEMBER 29, 2023

To keep up with consumer demand, brands and retailers are facing pressure to implement omnichannel commerce strategies. Why focus on omnichannel? Because customers demand it. For example, in 2021, 43% of shoppers bought a product online and picked it up in a store.

Omnichannel 146

Omnichannel Payment Services Merchant Services Multichannel 146

ROI Revolution

JULY 13, 2021

Published July 13, 2021. As the most efficient, scalable way to buy digital ads, programmatic should be a strategy every marketer considers in 2021. Amazon campaign reporting: Measure how your campaigns impact customer behavior throughout each phase of the funnel. By the end of 2022, programmatic ad spend will approach $100B.

Customer Data 78

Customer Data Supplies Omnichannel Channel 78

Omnisend

MAY 5, 2021

BOPIS, meaning Buy Online Pick Up In-Store, is the best of both worlds for busy customers. This provides valuable flexibility to the customer while avoiding steep shipping costs, long delivery times, and the hassle of shipping back returns. So for example, a customer makes an order in your store. What is BOPIS?

Shipping Costs 148

Shipping Costs Shipping Omnichannel Fulfillment 148

Retail TouchPoints

SEPTEMBER 28, 2021

For others, data is oil. Whatever valuable commodity data represents, it’s key for retailers in their quest to drive innovation and differentiation in vital areas including marketing, customer experience and product development. 3 Tips for Managing Data Privacy Challenges. These are rules to live by. said Kibel.

Consumer 275

Consumer Customer Experience eCommerce Technology 275

Retail TouchPoints

NOVEMBER 9, 2023

“Right before we launched, I had a panic attack when I did the math of how many customers we would need to survive,” recounted Andy Hunter, Founder and CEO of Bookshop.org in an interview with Retail TouchPoints. “It Spoiler alert: He got his 375,000 , and then some. And suddenly Hunter found himself drawing on all that IT knowledge again. “

Small Business Retail 299

Small Business Retail Books Shipping Costs eCommerce 299

Retalon

APRIL 27, 2021

Retail digital transformation has fundamentally changed the way retail works, from the structure of internal operations to customers’ expectations of the retail experience. Retail has always been a data-driven business, but the scale of today’s retail data environment is unparalleled (as will be tomorrow’s).

eCommerce 41

eCommerce Shipping Costs Retail Order Fulfillment 41

365 Retail

DECEMBER 21, 2021

1. Focus on reaching ‘Omnichannel Nirvana’ ? . The need to provide an efficient omni-experience was evident in 2021.?Those With customer expectations continuing to rise and with new priorities such as sustainability coming to the fore, retailers must be able to respond efficiently to meet these needs in a profitable manner.?

Social Media 104

Social Media Retail Payment Services Subscription 104

Kibo

APRIL 26, 2022

Not missing a beat, consumers began returning to physical stores in 2021 as pandemic restrictions lifted and vaccines became widely available. Instead, consumers continued shopping in multiple ways using multiple channels, with online sales growth up 14% in 2021 from the previous year. Why should marketers care about headless commerce?

Payment Services 62

Payment Services Marketing Multi-channel Mobile 62

ROI Revolution

JUNE 6, 2022

Direct to consumer (D2C or DTC) refers to brands that bypass third-party retailers and wholesalers to sell products directly to customers. Many D2C businesses that started as online-only have since adopted an omnichannel approach. 2022 State of Digital Marketing Survey Data. Supply Chain, Shipping, & Fulfillment.

eCommerce 78

eCommerce Consumer Marketing Shipping Costs 78

Retail TouchPoints

MAY 12, 2021

But behind the numbers is a little-heralded success story, a story of nimble adjustments and the jewelry vertical’s embrace of digital and omnichannel initiatives to better serve customers. Still others made Zoom part of their sales and customer support strategies. It reported the highest single day of sales on May 4, 2020.

Jewelry 238

Jewelry Multichannel Retail Merchant Services 238

Omnisend

DECEMBER 7, 2021

Benefits of reaching out to customers with post-holiday sales. Reaching out with after-holiday sales campaigns allows you to show appreciation for loyal customers who supported you through the busy holiday season. With that said, let’s look at some of the best ways to reach out to customers with your after-holiday email campaigns.

Gifts 158

Gifts Shipping Costs Recommendation Customer Retention 158

Retail TouchPoints

MARCH 18, 2021

Online grocery shopping sales grew 54% for the year and are predicted to top $100 billion in 2021. What has emerged as a genuine concern, however, are the incontrovertible shortcomings in customer experience. In 2021, grocers know they need to bring order to the chaos and black ink to the bottom line.

Fulfillment 205

Fulfillment eCommerce Retail Subscription 205

Payoneer

FEBRUARY 22, 2023

million in revenue in 2021. To overcome these challenges, businesses must prioritize creating reliable delivery networks, secure payment options, and cost-effective shipping methods while establishing customer trust. billion annually through 2021. The top ranking online stores in Nigeria Jumia.com.ng

Payment Services 26

Payment Services Payments eCommerce Cryptocurrencies 26

Ecommerce Platforms

JULY 20, 2021

Connecting with customers is one of the most important things you can do as a business. The more you reach out to your customers, the more likely it is that you’ll build a successful relationship which leads to future opportunities. The product works well with a range of stores and makes it easy to turn clients into repeat customers.

Omnichannel 104

Omnichannel Live Chat Social Media Marketing 104

Retail TouchPoints

JANUARY 5, 2023

s track record of staying one step ahead of the competition is enabled by: A forward-looking data management strategy that combines insights from dozens of data inputs; Strategic use of that data across customer experience, marketing and product development; and. Data is at the Center of Everything’.

Customer Experience 304

Customer Experience Customer Data Consumer eCommerce 304

PFS

AUGUST 23, 2017

In apparel, for instance, the resale market is expected to almost double to $33 billion in 2021 from $18 billion in 2016, with online resale players growing more than four times faster than the broader apparel resale market. Know thy customer. Data is everywhere and growing exponentially. It’s not enough to hire a “data person.”

Home Furnishings 56

Home Furnishings Channel Apparel Consumer 56

Retail TouchPoints

JUNE 30, 2022

Just how much do people value a high-quality customer experience (CX) nowadays? According to research by PWC , consumers are willing to pay up to a 16% price premium for a product or service that comes with a superior customer experience. Empowering customer service teams to excel at, and be more productive in, their work.

Omnichannel 253

Omnichannel Customer Experience Channel Technology 253

Retail TouchPoints

DECEMBER 28, 2021

Ideally, of course, omnichannel retailers will find ways to provide a seamless experience no matter what touch point a shopper uses or where they are in their purchase journey. ecommerce is expected to continue in 2021, according to eMarketer , which also projects that digital sales in the U.S. Moving Closer to the Omnichannel Ideal.

eCommerce 277

eCommerce Omnichannel Fulfillment Order Fulfillment 277

Ecommerce Platforms

JANUARY 18, 2021

The right store building solution is essential for securing your first few sales, keeping customers retained and happy, and enjoying a healthy bottom line. They also provide customized ecommerce solutions (read our Lightspeed Ecommerce review ). . It boasts award-winning customer support. Lightspeed vs Shopify: Who’s Shopify?

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lightspeed POS Shopify Payment Services 145

Retail TouchPoints

JUNE 8, 2022

Retail industry experts often talk about the benefits of bringing together all customer data in one place, but IT professionals know how difficult that is to actually accomplish. Our customers are Gen Z, and they are so unique that they demand the service in the way they want it. They are very mobile-savvy.

Social Media 276

Social Media Customer Data Shipping Costs Management 276

Kibo

MAY 20, 2014

Kibo’s Perfect Sync Streamlines Data for Seamless Support When it comes to support, today’s retail customers will not settle for virtual time. They expect knowledgeable assistance from customer support and sales associates in real time. The result is empowered customer support agents and sales associates.

White Paper 62

White Paper B2B Shipping Costs B2C 62

Kibo

JULY 6, 2021

In today’s omnichannel retail environment, the era of monolithic order management systems that serve huge, linear warehouse-to-store logistics is drawing to a close. Luckily, there’s a new breed of order management software that meets the challenges of omnichannel retail. . This will increase customer satisfaction and loyalty.

Management 62

Management Shipping Costs Fulfillment Multi-channel 62