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Omnichannel Fulfillment, BNPL and Social Commerce Contributed to Holiday 2021’s Digital Success

Retail TouchPoints

Most experts expected holiday 2021 to be a digital success, and the season didn’t disappoint: global sales hit $1.14 As a result, Cyber Week 2021 accounted for 23% of total ecommerce spend, down slightly from 24% in 2020. trillion , up from $1.1 trillion in 2020, while U.S. 18 and Dec. 18 and Dec. 18-31 window. “In

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Accelerate Order Management Success in 2021

Kibo

Even after a massive shift to ecommerce in 2020, eMarketer predicts that 2021 will still see more than 14% ecommerce growth. A great customer experience strategy is key in order to stay competitive, but it’s not worth the effort if retailers don’t also have their backend logistics and order management up to speed.

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Order Management & Retail: A Love Story (Or: Key Findings from the 2021 OMS Wave)

Forrester eCommerce

With the pandemic exacerbating the need for diverse and effective fulfillment options, retailers and vendors were forced to innovate – and innovate quickly. 2020 was the year that every digital business fell in love with their OMS.

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Carrefour Franchisee in UAE Automates Online Order Fulfillment

Retail TouchPoints

Majid Al Futtaim , the exclusive franchisee of French hypermarket chain Carrefour in the United Arab Emirates, has opened a fully automated micro-fulfillment center (MFC) at the Carrefour store in Ibn Battuta Mall in Dubai.

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Q2 2021 Roundup: How Target, Macy’s and Foot Locker Harnessed Consumer Optimism

Retail TouchPoints

Retail rode strong into Q2 2021 as shoppers returned to stores even as digital sales remained elevated. Target’s Store-Based Fulfillment Model Drives Convenience. in Q2 2021 while its digital comparable sales grew 10% , building on the 195% growth achieved in 2020. Foot Locker managed solid 6.9%

Consumer 313
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The Top 10 Predictions for Holiday 2021

Retail TouchPoints

The holiday 2020 surge in ecommerce caused digital headaches as shoppers contended with slow or unresponsive web sites, and retailers can’t afford a repeat in 2021. The 2021 holiday season will mark a golden opportunity for retailers to get a head start on this process by directly gathering data from customers during a high traffic period. “

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Amazon Boasts 44% Sales Growth in Q1 2021, Announces Prime Day’s Return to Q2

Retail TouchPoints

Amazon topped both its own and experts’ Q1 2021 expectations, with 44% year-over-year sales growth and $108.5 The retailer expects its momentum to carry over into Q2 2021, with sales hitting anywhere from $110 billion to $116 billion. However, Amazon seems to think a summer Prime Day holds even more potential in 2021.