Retail TouchPoints

MARCH 18, 2021

Online grocery shopping sales grew 54% for the year and are predicted to top $100 billion in 2021. Online grocery’s previously lethargic rate of adoption meant that grocers lagged other retail sectors in multichannel merchandising systems, customer data management and fulfillment technology.

Fulfillment 180

Fulfillment eCommerce Retail Subscription 180

Retail TouchPoints

OCTOBER 4, 2021

digital sales to grow 10% , while shifting shopper habits will create a variety of new opportunities for omnichannel retailers. The holiday 2020 surge in ecommerce caused digital headaches as shoppers contended with slow or unresponsive web sites, and retailers can’t afford a repeat in 2021. Salesforce expects U.S.

Merchant Services 310

Merchant Services Payment Services X-cart Supplies 310

Retail TouchPoints

NOVEMBER 9, 2021

Labor shortages, stressed supply chains and a major emphasis on ecommerce have turned fulfillment into one of the biggest challenges retailers will face in the 2021 holiday season. With so much at stake, retailers must get fulfillment right or risk being left behind.

Fulfillment 279

Fulfillment Shipping Costs Supplies Shipping 279

Fabric

AUGUST 15, 2023

Enterprise retailers are in constant pursuit of new ways to enrich the customer experience—whether it’s prioritizing faster fulfillment, optimizing for consumer convenience, or enhancing personalization along the buyer’s journey. The question is, what’s the best way to implement this fulfillment strategy to realize its many benefits?

Omnichannel 130

Omnichannel Payment Services Shipping Costs Fulfillment 130

Retail TouchPoints

APRIL 27, 2022

Then in 2021, grocery ecommerce sales reached 9.5% Whether that be through the cost of poor substitution choices, online ranging availability limitations or general omnichannel performance diagnostics, retailers all face similar issues, all of which Retail Insight has been working to solve with our retail customers through the use of data.

Management 262

Management eCommerce Omnichannel Operations 262

Retalon

APRIL 21, 2021

Omnichannel order fulfillment that drives customer experience (and boosts profits). Although the trend towards omnichannel fulfillment is not new, the pandemic changed many retailers’ business models almost overnight, and these changes are not going away. What is omnichannel order fulfillment in retail?

Order Fulfillment 41

Order Fulfillment Fulfillment Omnichannel Shipping Costs 41

Retail TouchPoints

FEBRUARY 5, 2021

Post-holiday season for retailers is a period of recovery centered around understanding what happened during the holiday and how to move forward with the transaction cycle, while also preparing for ongoing omnichannel business. Post-Holiday Omnichannel Success. Post-Holiday Challenges. Gene Bornac is Chief Strategy Officer at enVista.

Omnichannel 173

Omnichannel Payment Services Specialty Retailers Customer Loyalty 173

Retail TouchPoints

MARCH 6, 2024

Retail’s busiest returns period may be in the rearview mirror until next year, but rising ecommerce order volumes have caused returns management to become an aspect of ecommerce and omnichannel business that warrants a dedicated year-round strategy. Returns are a major cost of doing retail business of any kind, but especially online.

Customer Experience 252

Customer Experience Shipping Costs eCommerce Improvements 252

ROI Revolution

MAY 20, 2021

Published May 20, 2021. For consumer packaged goods (CPG) brands, in particular, this change in the way consumers shop necessitated a different approach: omnichannel. Director, GM of Omnichannel at BigCommerce. But the reassuring strength of an omnichannel sales approach is that it’s a risk mitigation strategy at its core.

Omnichannel 109

Omnichannel Payment Services Social Media BigCommerce 109

Retail TouchPoints

APRIL 19, 2021

To overcome supply chain disruptions, many online retailers are already making changes to their existing fulfilment operations. Over one-third (37%) are assessing and implementing new technology solutions to increase supply chain efficiency, whilst 33% are splitting inventory to base fulfilment in existing UK and European facilities.

Fulfillment 149

Fulfillment Supplies Retail Shipping Costs 149

Kibo

JULY 6, 2021

In today’s omnichannel retail environment, the era of monolithic order management systems that serve huge, linear warehouse-to-store logistics is drawing to a close. And an inflexible order management system (OMS) that’s designed to meet the needs of a company different from your own may end up being more hindrance than help. .

Management 62

Management Shipping Costs Fulfillment Multi-channel 62

Ecommerce Platforms

OCTOBER 26, 2021

The eCommerce service is an omnichannel commerce platform that provides the power of large-scale businesses to mid-size brands. BetterCommerce is a large-scale enterprise-grade omnichannel solution for eCommerce built to empower retailers to maximize revenue, stay ahead of the competition, and be more efficient. Omnichannel.

Payment Services 232

Payment Services Shipping Costs Multi-channel Payments 232

Kibo

APRIL 5, 2021

Order management, once a back-end logistics discipline, has been pushed into the spotlight thanks to the pandemic. Subsequently, millions of shoppers are now keenly aware of which brands provide flexible fulfillment options. Interest in same-day shipping from web and store-based retailers has gone up from 2020 to 2021.

Customer Experience 117

Customer Experience Management Customer Payment Services 117

GetElastic

NOVEMBER 29, 2022

Front and center in any conversation about commerce are the words personalization , omnichannel , customer-centric, and experience-driven. Customer retention rates are 90% higher on omnichannel vs. single channel. By investing in the omnichannel experience. And how do they do that?

Omnichannel 147

Omnichannel Multi-channel Payment Services Outdoor 147

Retail TouchPoints

MARCH 30, 2022

Consumers’ continued reliance on omnichannel fulfillment has created new opportunities for industry giants like Walmart to differentiate and gain market share. comparable sales growth and growing market share in grocery during Q4 2021, and much of this success can be attributed to its robust last mile and fulfillment strategy.

Fulfillment 267

Fulfillment Omnichannel Shipping Costs Supplies 267

Retail TouchPoints

APRIL 26, 2021

The February 2021 edition of the Insights Study found just 8% of participants saying they shopped for groceries exclusively online. But not every brick-and-mortar grocery store is destined to become a micro-fulfillment center. Those grocery retailers that listen, and move proactively, could have a very good 2021.

Retail 275

Retail Mobile Reference Download 275

Retail TouchPoints

JULY 13, 2023

However, with retailers feeling more pressure to streamline omnichannel fulfillment, supply chain visibility has risen to the top of the priority list. In 2021, the average cost of an RFID tag was four cents , down 80% from 2011, according to McKinsey. As a result, IDTechEx expects 39.3

Shipping Costs 193

Shipping Costs Supplies Omnichannel Fulfillment 193

Retail TouchPoints

FEBRUARY 11, 2021

Now the store is viewed as a flexible asset, capable of fulfilling a variety of needs: Distribution center supplying inventory to other locations Ecommerce fulfillment Amazon return hub Curbside pickup Private bubble/pod shopping location Retooled for more buying, less shopping Emphasis on health and safety, contactless shopping.

Payment Services 228

Payment Services Retail Supplies Fulfillment 228

Retail TouchPoints

SEPTEMBER 22, 2020

stores by the end of March 2021. Shoppers can access their items using a one-time barcode within an automated email notification sent after an associate fulfills their order. Lowe’s will install pickup lockers at all its U.S. “With more than 60%. Philadelphia and in New York, New Jersey and Connecticut. in Q1 and 35.1%

eCommerce 262

eCommerce Fulfillment Supplies Technology 262

Retail TouchPoints

SEPTEMBER 22, 2022

There’s also the hidden cost around omnichannel operations. After a couple of years of getting really scrappy to leverage the store in new and creative ways, particularly around fulfillment, retailers are looking to figure out how to automate and create scale. as an outlier.

Omnichannel 232

Omnichannel Shipping Costs Supplies Fulfillment 232

Retail TouchPoints

FEBRUARY 5, 2021

Frontline employees were thrust into the spotlight by the unique conditions of the coronavirus pandemic — in large part due to their vital roles in omnichannel fulfillment and maintaining safety precautions — and retailers need to let lessons learned from this period inform their strategy going forward.

Document 242

Document Presentation Electronics Omnichannel 242

ROI Revolution

NOVEMBER 2, 2021

Published June 29, 2021 | Updated November 2, 2021. The 2021 holiday shopping season will be no exception, with consumers’ shopping habits and spending behaviors transformed by the events of the past several months. Bookmark and keep coming back so you’ll always be up-to-date with the 2021 holiday shopping landscape.

eCommerce 144

eCommerce Gifts Shipping Costs SEO 144

Retail TouchPoints

MAY 12, 2021

But behind the numbers is a little-heralded success story, a story of nimble adjustments and the jewelry vertical’s embrace of digital and omnichannel initiatives to better serve customers. Pandora has already begun to integrate the omnichannel experience by offering by in-store and curbside pickup. Conclusion: Pivot Fast, Pivot Smart.

Jewelry 209

Jewelry Multichannel Retail Merchant Services 209

Retail TouchPoints

DECEMBER 28, 2021

Ideally, of course, omnichannel retailers will find ways to provide a seamless experience no matter what touch point a shopper uses or where they are in their purchase journey. ecommerce is expected to continue in 2021, according to eMarketer , which also projects that digital sales in the U.S. Moving Closer to the Omnichannel Ideal.

eCommerce 263

eCommerce Omnichannel Fulfillment Order Fulfillment 263

Kibo

MARCH 29, 2021

And in 2021, consumers expect those channels to service them anywhere and anytime. To meet the moment, companies must move away from multichannel or omnichannel platforms to unified ones that increase engagement and foster repeat business. Unified commerce isn’t simply an evolution of omnichannel retail, it’s its panacea.

Merchant Services 118

Merchant Services Order Fulfillment Omnichannel Customer Experience 118

ROI Revolution

SEPTEMBER 7, 2021

Published June 29, 2021 | Updated September 7, 2021. The 2021 holiday shopping season will be no exception, with consumers’ shopping habits and spending behaviors transformed by the events of the past several months. Bookmark and keep coming back so you’ll always be up-to-date with the 2021 holiday shopping landscape.

eCommerce 147

eCommerce Gifts Shipping Costs Shipping 147

Retail TouchPoints

AUGUST 23, 2022

TCGplayer, which employs more than 600 people, will operate its TCGplayer Marketplace and Authentication Center autonomously following the acquisition, providing eBay with omnichannel capabilities including order fulfillment and cart optimization. The deal is expected to be completed by Q1 2023. Headquartered in Syracuse, N.Y.,

Hobbies 216

Hobbies Order Fulfillment Omnichannel Fulfillment 216

Retail TouchPoints

APRIL 4, 2022

As part of its new branding JCPenney has enlisted comedian and Saturday Night Live cast member Melissa Villaseñor to fulfill the role of character Penny James, a shopping and JCPenney enthusiast who is the star of the campaign. JCPenney also is launching a cross-country “Shopping is Back!”

Travel 294

Travel Department Stores Omnichannel Games 294

Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. 5 Social Advertising Trends for Retailers to Know in 2021: Featuring Under Armour. Retail CX Trends 2021: New CX for a New World.

Consumer 137

Consumer Payment Services Fulfillment Multi-channel 137

Kibo

FEBRUARY 28, 2022

The 2021 holiday shopping season was historic, in that it was the culmination of two years of accelerated trends, shifting consumer behaviors, and omnichannel shopping realities that have emerged since the start of the pandemic. Shoppers return to stores, while omnichannel retail remains strong.

Merchant Services 62

Merchant Services Payment Services Order Fulfillment Retail 62

Omnisend

NOVEMBER 18, 2021

The 2021 holiday season is already different from holiday seasons of the past, starting with manufacturing and trickling down to shipping. Be ready to manage a higher-than-average rush of holiday orders. The dates to keep in mind for 2021 are as follows. Discover more about the 2021 holiday shipping deadlines.

Shipping 148

Shipping Merchant Services Shipping Labels Supplies 148

Retail TouchPoints

OCTOBER 25, 2021

Research from Google indicates that this holiday season will be more omnichannel in nature than any before it, with 64% of consumers saying that they plan to shop both online and in-store. This follows on a huge bump in omnichannel fulfillment options spurred by the pandemic and ongoing product shortages.

Multichannel 301

Multichannel Omnichannel Fulfillment Presentation 301

Retail TouchPoints

MAY 3, 2021

The February 2021 edition of the Insights Study found just 8% of participants saying they shopped for groceries exclusively online. But not every brick-and-mortar grocery store is destined to become a micro-fulfillment center. Those grocery retailers that listen, and move proactively, could have a very good 2021.

Retail 183

Retail Mobile Reference Download 183

Kibo

OCTOBER 8, 2021

Retailers have come a long way in improving the customer experience for shoppers, focusing on personalization, omnichannel shopping experiences, and better overall customer relationship management. However, there is one area where many retailers still fall short—order management. The importance of omnichannel fulfillment.

eCommerce 62

eCommerce Fulfillment Omnichannel Department Stores 62

Retail TouchPoints

JULY 21, 2020

At the store level, the funds will go toward: Renovations to nearly one-third of its locations; Expansion of curbside pickup ; Piloting “micro fulfillment centers” within supercenters to speed up fulfillment of pickup and delivery orders ; and Deploying digitization, robotics and Internet of Things (IoT) technologies to make stores smarter.

Supplies 223

Supplies Beauty and Health Payment Services Fulfillment 223

Retail TouchPoints

JUNE 3, 2021

E-commerce University 2021. The Four Pillars of Omnichannel Success. The pandemic has made omnichannel a business imperative for merchants of all sizes. Operations: Integrated product, inventory and order management data improves back-end transparency and efficiency. Access Now.

eCommerce 361

eCommerce Omnichannel Merchant Services Social Media 361

Retail TouchPoints

OCTOBER 31, 2023

over 2021, according to the National Retail Federation. Put managers front and center. This presence will do more than keep associates focused; it also will demonstrate that managers are invested in their success. That is why Brown believes managers also should provide ongoing recognition and positive feedback.

Omnichannel 262

Omnichannel Consumer Management Technology 262