iVend

SEPTEMBER 1, 2022

iVend Success Stories iVend’s retail technology enables retailers to build resilience. How can retail technology help retail stores to prepare for recession? Retaining existing customers – strengthening relationships, making them feel valued and enhancing the customer experience. Retaining customers.

Technology 98

Technology Retail Payment Services POS 98

Retail TouchPoints

JUNE 8, 2023

Nearly half ( 49% ) of global CEOs in a 2022 PwC survey said that technology disruptors like AI, the metaverse and blockchain will impact profitability over the next 10 years. It’s designed to dig into the new channels and technologies driving the future of connected commerce.

Technology 264

Technology Customer Loyalty Omnichannel Consumer 264

Retail TouchPoints

JULY 24, 2023

Navigating these touch points can be challenging, but the potential rewards, like enhanced customer loyalty, are worth the additional effort. In fact, in 2022, 55% of businesses texted their customers , according to Simple Texting. Raman began his career working on the Human Genome Project at the Dept.

Small Business Retail 235

Small Business Retail Marketing Retail Social Media 235

iVend

JULY 8, 2021

What I am hearing, and is supported by expert 3 rd party research, is a consistent pattern of four key priorities: in-store customer experience, knowledgeable staff, personalised loyalty programs and social media marketing. The in-store customer experience is that differentiation.

Customer Experience 98

Customer Experience Customer Social Media Retail 98

GetElastic

APRIL 7, 2022

Shoptalk was back in 2022, a four-day event that's has been dubbed the 'biggest retail conference of the year.' On the show floor, we enjoyed hosting some fireside chats with our fabulous customers Serena & Lily, Pella, and Deckers Brands at our booth. 3) Customer Loyalty is Evolving. What We Heard on The Show Floor.

Customer Loyalty 147

Customer Loyalty Channel Events Technology 147

Retail TouchPoints

JULY 20, 2022

Experts agree that the supply chain has more impact on the customer experience than ever before. So much impact, in fact, that supply chain snags and delivery delays are the leading cause for wavering customer loyalty. . Top Supply Chain Investments.

Supplies 304

Supplies Shipping Costs Customer Loyalty Technology 304

365 Retail

MAY 5, 2023

The number of retailers who identified the provision of customer support tools, including ‘Where is my order’ (WISMO) data and tracking push notifications, as a key business benefit increased +26% YOY from January 2022.

Customer Loyalty 52

Customer Loyalty Customer Retail Omnichannel 52

Korona

JUNE 8, 2022

So keeping up with the latest retail technology is paramount to delivering an impeccable customer experience, managing a large inventory, and optimizing your ordering and pricing. In fact, when it comes to customer service, Nextiva found that 89% of consumers have switched to a competitor after a bad customer experience.

Technology 52

Technology Payment Services Payments Retail 52

Retail TouchPoints

JANUARY 25, 2024

Passkeys eliminate this once necessary but unwelcomed friction, leading to an improved user experience, deeper customer loyalty and higher conversion rates. Leading ecommerce vendors have taken varied approaches to implementation to improve adoption among their core customers.

Payment Services 259

Payment Services Cryptography Payments Improvements 259

Retail TouchPoints

NOVEMBER 10, 2022

Customer loyalty experts know that the best-run programs do far more than simply boost sales by rewarding members with points and perks. We’re also supporting convenience, for example with the September 2022 addition of free shipping for all Beauty Insider members. RTP: Sephora is known for having a rich customer experience.

Consumer 229

Consumer Gifts Events Customer Experience 229

365 Retail

DECEMBER 12, 2022

in November 2022. 3) Customers will demand more in return for their loyalty. Showrooming” (visiting stores but purchasing online) has been around for a while, but the “webrooming” (browsing online and purchasing in store) experience is something that’s set to take shape next year.

Customer Loyalty 57

Customer Loyalty Consumer Customer Multi-channel 57

Retail TouchPoints

JANUARY 11, 2023

Now, foot traffic is still relevant, but brands also have to worry about growing their social presence, having social shops to make purchasing quick and easy, livestream shopping, oh and making sure this all connects back to their website/online store and that they are collecting data to improve future customer experiences.

Social Media 275

Social Media Multi-channel Customer Loyalty Shopify 275

365 Retail

APRIL 25, 2023

The human touch delivered by store staff is playing an increasingly important role in crafting customer experience in-store for shoppers, according to new research from the Retail Technology Show , retail’s golden ticket event taking place on 26 & 27 April 2023 at London’s Olympia.

Technology 52

Technology Retail Events Customer Experience 52

lateshipment

MAY 26, 2022

As an ecommerce brand, you put a lot of time and effort into your customer experiences (CX) to make them hit buy. The warehouse to your customer’s doorstep is only 50% of the order experience. Here are some measures to help you provide your customers with a memorable CX after checkout and cement you as their go-to option.

Shipping Costs 130

Shipping Costs Shipping eCommerce Customer 130

Retail TouchPoints

SEPTEMBER 7, 2023

The pace of technological change — as well as consumers’ increasing demand for always-on-shopping, anytime, anywhere — has left some retailers struggling to innovate digitally to meet customers’ evolving wants and needs. The customer experience is changing — and faster than ever. MACH helps them do it — and fast.

Customer Experience 282

Customer Experience Technology Customer Retail 282

Retail TouchPoints

OCTOBER 27, 2021

Retailers’ health and safety policies and innovative technologies can help consumers feel more comfortable in stores. In addition to supply chain challenges, the rise in shrink and ongoing labor shortage makes loss prevention technologies critical for retailers during the high-traffic holiday season.

Consumer 263

Consumer Supplies Fulfillment Technology 263

Retail TouchPoints

SEPTEMBER 14, 2023

But just because we’re not yet stepping into transporters to beam us where we want to go doesn’t mean technology has no role to play in cutting fulfillment costs. Target debuted a larger store concept in October 2022 that includes backroom fulfillment space 5X larger than previous stores of a similar size.

Shipping Costs 267

Shipping Costs Fulfillment Shipping Customer Loyalty 267

Retail TouchPoints

SEPTEMBER 21, 2021

The 15 sessions covered a wide range of topics, so to make it easier to browse we’ve organized the sessions into four categories: Holiday 2021 forecasts and how best to prepare for 2022; Building loyalty with connected consumer experiences; Key ecommerce and digital marketing trends; and Embedding innovation within your retail organization.

Payments 238

Payments Payment Services Customer Experience Social Media 238

Retail TouchPoints

AUGUST 9, 2022

“Appointments represent the very first one-to-one experience with a potential gateway to your most precious asset — your brand,” said Angie Tiwari, Director of Sales at JRNI. Appointments are among the best ways to build customer loyalty and ultimately, to grow and improve revenue.”.

Webinar 298

Webinar Customer Loyalty Books Improvements 298

365 Retail

DECEMBER 13, 2023

This year, AI has transformed the future of customer experience and is quickly becoming a key driver of growth and productivity across industries. Rewards at the ready for returning customers In 2024, customer loyalty will continue to be emphasised as a key driver of growth, as acquiring new customers becomes increasingly expensive.

Retail 62

Retail Gifts Shipping Costs Customer Loyalty 62

iVend

DECEMBER 13, 2022

Learn more about our integrated retail technology platform. This gives retailers the opportunity to win new customers over the gift-giving season and then convert them to becoming repeat shoppers. Step 3 – Information The most direct way to let customers know about a promotion is to send the offer to them as a digital coupon.

Gifts 95

Gifts Retail Technology Social Media 95

365 Retail

DECEMBER 21, 2021

Maria Tikhonova, chief operating officer and co-founder, eyezon, says: “The UK is a key territory in which to demonstrate our number one priority – the breaking down of customer experience barriers that typically result from traditional ecommerce platforms. This is to the detriment of retailers and consumers alike.

eCommerce 52

eCommerce Customer Loyalty eCommerce Platforms Customer Experience 52

365 Retail

JUNE 6, 2023

ZigZag Global , a leading retail returns technology company and winner of the Customer Experience award at Deliver 2022 , will be unveiling its latest technology at this year’s event. ZigZag’s Live Exchange, Refund to Gift Card and Reporting Hub helps retailers take control of the returns experience.

Gifts 52

Gifts Customer Experience Technology Customer Loyalty 52

365 Retail

MAY 17, 2022

Knowledge tops consumers’ expectations when it comes to store associates adding value to in-store shopping experiences, the latest research from Retail Technology Show , the new flagship event for retail, reveals.

Retail 52

Retail Technology Events Customer Experience 52

Retail TouchPoints

JULY 5, 2022

Prior to the pandemic, summer was predictably a time of low illness, but overall trends as of this writing in the middle of June 2022 suggest we won’t see the traditional relief. Brands all over the country rely on demand forecasting to maintain customer loyalty, but it’s time to reconsider the standard way to approach data.

Shipping Costs 261

Shipping Costs Supplies Customer Loyalty Consumer 261

lateshipment

NOVEMBER 26, 2023

This term is coined as “ The one-time shopper dilemma ”, where e-commerce businesses are unable to convert one-time shoppers into repeat customers due to unfavorable customer experiences. 76% of customers say that an unacceptable customer experience would affect their decision to order from the company again.

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

365 Retail

FEBRUARY 23, 2022

So what does 2022 hold for the subscriptions market? In 2022, the situation is already looking different: in December last year, the cancel rate was down to just 14% and still on a downward trajectory. This could perhaps be due to the rise in customer loyalty. . Encouraging customer loyalty.

Subscription 102

Subscription Payment Services Marketing Multi-channel 102

iVend

MAY 9, 2022

During the pandemic we saw significant growth in buying from local retail stores, and in 2022 the focus has shifted from simply being about where the goods are sold, to the provenance of the items themselves. iVend Passes iVend retail technology helps retailers meet customer demands.

Retail 52

Retail Supplies Customer Experience Travel 52

Retail TouchPoints

MARCH 14, 2023

One solution to this challenge is utilizing technology to get products back on the shelf before markdowns become necessary, according to Kieboom. Fighting Fraud Shouldn’t Affect Legitimate Customers No returns policy, whether generous or strict, can help retailers fight back against another major returns challenge: fraud.

Shipping Costs 243

Shipping Costs Retail Fulfillment Channel 243

Smile.io

MARCH 21, 2023

You can go beyond and tailor website content, emails, texts, apps, live chats, and call centers to every customer. These days, customized experiences are more important than ever. So if you overlook personalization, you’re likely missing out on potential sales and customer loyalty.

eCommerce 69

eCommerce Shopping Carts Customer Loyalty Recommendation 69

lateshipment

SEPTEMBER 8, 2022

In the retail e-commerce space, it is always wise to stay relevant and implement technological advancements if you need to keep up with the ever-growing competition. One of such technology trends is to automate specific areas of your existing business operations to make your process efficient. Automate whatever you can.

eCommerce 130

eCommerce Shipping Live Chat Events 130

365 Retail

JULY 5, 2022

However, if they’ve heard from a trusted source that a brand is offering a similar product for a similar price with a much better customer experience, they may be swayed into buying from that brand instead. Brands should take a proactive, rather than reactive approach, to increase customer loyalty. Utilise data .

Leisure 70

Leisure Customer Loyalty Customer Experience Gifts 70

Retail TouchPoints

APRIL 13, 2021

The 15 sessions, now available on demand, encompass critical areas of the retail enterprise, including: customer loyalty strategies; visual tech developments such as AR and 3D modeling; fulfillment and delivery management; the power of social networks; fast-growing Buy Now, Pay Later services; and the all-important customer experience.

Consumer 142

Consumer Payment Services Fulfillment Multi-channel 142

365 Retail

DECEMBER 7, 2021

Creating a Seamless Omnichannel Customer Experience. The omnichannel customer experience provides customers with a simple, easy-to-use shopping experience, regardless of whether you choose to shop online or in brick-and-mortar shops. . Embracing Advanced Technologies .

Small Business Retail 52

Small Business Retail Drop Ship Shipping Costs Retail 52

lateshipment

AUGUST 10, 2022

Never compromise on customer service. 90% of Americans see customer service as a factor in deciding whether or not to do business with a company. Therefore, providing great customer service can help you display your strong commitment to the high standard of customer experience you offer. Conclusion.

eCommerce 130

eCommerce Social Media Definition Shipping 130

Retalon

DECEMBER 8, 2021

In fact, the best order fulfillment processes become sources of revenue, profit, and even customer loyalty. Besides giving you control over inventory and the customer experience, the DIY approach can make you more competitive. The post The Order Fulfillment Process in 2022 and Beyond appeared first on Retalon.

Order Fulfillment 41

Order Fulfillment Merchant Services Fulfillment Shipping Costs 41

Retalon

FEBRUARY 15, 2024

These retail analytics insights, a crucial aspect of broader retail data insights, not only shed light on optimizing inventory and enhancing customer engagement but also carve pathways for impactful pricing strategies. in 2022, hinting at the burgeoning reliance on these sophisticated tools.

Retail 41

Retail Operations Information Customer Loyalty 41