Retail TouchPoints

JULY 22, 2022

At the end of 2021, the editors of Retail TouchPoints took a stab at predicting what would happen in ecommerce in 2022. 2022 certainly isn’t turning out how anyone thought it would. 2022 certainly isn’t turning out how anyone thought it would. Not to toot our own horn, but we hit the nail on the head with this one.

eCommerce 301

eCommerce Supplies Shipping Costs Events 301

Retail TouchPoints

AUGUST 30, 2023

The 2023 Omnichannel Retail Index demonstrates that understanding what customers value and using that information to build long-term customer relationships is essential for survival. Loyalty Beyond the Price Tag In our hyper-connected world with increasing distractions, retailers and brands struggle with high acquisition costs.

Shipping Costs 215

Shipping Costs Improvements Live Chat Retail 215

Retail TouchPoints

JANUARY 27, 2022

The solution is expected to launch in the second half of 2022. The updated Dynamics 365 Intelligent Order Management tool is designed to help brands access new information and capabilities to better fulfill, ship and service customer orders.

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Order Fulfillment Shipping Costs Omnichannel Fulfillment 230

Retail TouchPoints

MAY 10, 2022

The retailer is aiming to make itself accessible for customers whenever and wherever they want to interact with IKEA by expanding the availability of omnichannel services. As a result, customers can now get their orders in half the time and with 40% reduced cost of delivery for pickup parcels. “We dubbed studios.

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Omnichannel Shipping Costs Operations Books 245

Retail TouchPoints

NOVEMBER 4, 2021

The retailer is hoping that members will see the fuel incentives as valuable at a time of rising gas prices. New members also will receive a one-time welcome kit worth more than $100 to offset the first year’s cost. Kroger has been bolstering its omnichannel operations in recent months.

Shipping Costs 259

Shipping Costs Fulfillment Omnichannel Shipping 259

Retail TouchPoints

DECEMBER 10, 2021

I think what’s going to be interesting is, how do we rebound in 2022?” Open Air Shopping Centers Enable Easy Omnichannel Services. One thing that’s unlikely to change in 2022 is the importance of omnichannel offerings. said Ward Kampf, President of Northwood Retail in an interview with Retail TouchPoints.

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Shipping Costs Travel Omnichannel Leisure 307

Retail TouchPoints

MARCH 30, 2022

Consumers’ continued reliance on omnichannel fulfillment has created new opportunities for industry giants like Walmart to differentiate and gain market share. comparable sales growth and growing market share in grocery during Q4 2021, and much of this success can be attributed to its robust last mile and fulfillment strategy.

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Fulfillment Omnichannel Shipping Costs Supplies 268

Retalon

DECEMBER 8, 2021

Why should retailers care about their Order Fulfillment Process? Order fulfillment may seem like a fairly straightforward process and according to the generic “high-level” definition, it is. In today’s market, putting the right fulfillment system in place gets you a competitive edge. What is order fulfillment?

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Order Fulfillment Merchant Services Fulfillment Shipping Costs 41

Fabric

MARCH 14, 2023

Throw in soaring customer acquisition costs , high cart abandonment rates , and declining customer retention rates , and you start to see why the fashion retail sector is such a competitive and unforgiving industry. High-end equates to more expensive products that target a more affluent audience.

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Apparel Fashion Shipping Costs Merchant Services 130

Retail TouchPoints

JULY 25, 2022

Retailers save on shipping costs while leveraging their in-store inventories to fulfill customer orders, while shoppers get the products they want without having to wait for a delivery. Prior to this, online orders had been fulfilled from a central distribution center. Click-and-collect, a.k.a.

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Fulfillment Shipping Costs Omnichannel Operations 191

Retail TouchPoints

JANUARY 10, 2023

Launched in April 2022 , Buy with Prime is Amazon’s answer to the growing success (and power) of the third-party merchants that sell on its site. There was some head scratching by people when we announced this,” said Doug Herrington, CEO of Worldwide Amazon Stores at a conference for Amazon sellers in September 2022.

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Retail TouchPoints

AUGUST 1, 2023

A critical area of focus is transforming their business into more profitable omnichannel platforms. in 2022 amidst the pandemic. The costs tied to ecommerce – from technology and app development to fast, free shipping and returns – can be daunting and may be exacerbating profitability challenges.

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Retail Shipping Costs eCommerce Consumer 240

Retail TouchPoints

NOVEMBER 1, 2022

As consumers increasingly adopt hybrid and omnichannel experiences, retailers must adapt to meet changing consumer expectations. Lastly, retailers can turn disappointed customers into delighted customers by offering free or expedited shipping on an online order when an item they’re searching for isn’t available in-store.

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Payment Services Retail Shipping Costs Mobile 239

GetElastic

DECEMBER 21, 2021

A headline recently caught my eye, which highlighted the rising cost of delivering an ecommerce experience and how the days of going online for better deals may be shifting as retailers and branded manufactures start to raise prices online to improve margins. Read our Omnichannel Guide. Returns/Exchanges.

Shipping Costs 140

Shipping Costs eCommerce Customer Multi-channel 140

Retail TouchPoints

AUGUST 15, 2022

Results from Retail TouchPoints’ annual Customer Loyalty and Personalization Benchmark Report reaffirm that retailers are focused on building a strong foundation of first-party data to support their supply chain, in-store services, omnichannel marketing and experiential strategies. . Stand Out Beyond Free Shipping .

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Customer Loyalty Customer Retail Shipping Costs 196

lateshipment

NOVEMBER 26, 2023

Cost-effectiveness: Retaining existing customers is significantly more cost-effective than acquiring new ones. Studies show that it costs 5 times more to acquire a new customer than to retain an existing one. Here are a few tips for delivering a seamless order fulfillment process: 3.1:

Shipping Costs 130

Shipping Costs eCommerce Order Fulfillment Shipping 130

Pivotree Blog

NOVEMBER 23, 2022

As many as 46% of shoppers were reported to have started their holiday shopping earlier than usual in 2022, according to the National Retail Foundation. Going by these numbers, it’s easy to assume that retailers looking to win big in 2022 may already be late to the party. Omnichannel is Still The Boss. Or Somewhere in Between?

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Games Fulfillment Omnichannel Shipping Costs 52

Retail TouchPoints

SEPTEMBER 23, 2022

This kind of thinking goes against the traditional retail wisdom that you should keep your customer with you at all costs. Launched in April 2022 , Buy with Prime lets sellers that also operate a DTC site offer all the benefits of Prime membership (simplified payment processing, fast delivery, easy returns) directly from their own website.

Multi-channel 189

Multi-channel Shipping Costs Payment Services Fulfillment 189

Korona

NOVEMBER 30, 2022

And especially during the holiday season, free shipping is undoubtedly a great hook to convert visitors into customers. Rising prices and lack of availability impact everything from groceries to clothing. While offering free shipping to your customers may be difficult, let’s go over all the benefits of free shipping.

Shipping Costs 52

Shipping Costs Shipping Merchant Services Customer 52

Retail TouchPoints

JULY 11, 2023

Inflation, production costs and the rising cost of advertising on Amazon have been hard on SMBs, so it’s definitely advantageous for Amazon to support these sellers that make up a huge portion of its sales during this key time.” Importantly, sellers must use FBA, Fulfilled by Amazon, to participate.)

Small Business Retail 150

Small Business Retail Shipping Costs Payment Services Shipping 150

ESW

DECEMBER 4, 2023

.” “We are delighted to announce our partnership with Shopware to offer their merchants direct access to ESW’s quick-to-market ecommerce solution that cost-effectively supports any stage of a company’s DTC development. ESW is an Asendia Group company, a joint venture between La Poste and Swiss Post.

Merchant Services 88

Merchant Services Payment Services Technology Shipping Costs 88

Retail TouchPoints

DECEMBER 31, 2021

It’s not just a seasonal issue: several industry experts believe the dearth of employees could extend into 2022, forcing retailers to rethink not just recruitment but their entire approach to hiring, training and employee retention. The second-highest selection was virtual appointments with salespeople/stylists, at 34%.

Home Furnishings 293

Home Furnishings Retail Shipping Costs Electronics 293

ROI Revolution

DECEMBER 8, 2022

Direct to consumer retail is the new path forward for many D2C brands looking to improve customer acquisition costs and avoid supply chain woes. On top of that, profitable growth was made easier by the low cost to advertise on Facebook at the time. On top of higher costs due to more competition, iOS 14.5 The D2C Backstory.

Shipping Costs 78

Shipping Costs eCommerce Retail Shipping 78

Retail TouchPoints

AUGUST 19, 2022

Is it at the price point I’m willing to pay? For one product, the lowest price may be more important, but for another product, that may not be my driving force.”. But consumers aren’t just buying items online and having them shipped to the house. Can I relate to this company? Meanwhile, only 15% said they’re going to spend less.

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Technology Shipping Costs Omnichannel Mobile 248

Retail TouchPoints

JULY 20, 2022

They are even involved in the negotiation process that affects the cost of the product for the producer — so they negotiate the price of the raw material. This, in turn, is driving warehouse and supply chain managers to seek out technologies that minimize costs and human touch points, while speeding up processes.”

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Supplies Shipping Costs Customer Loyalty Technology 294

Retail TouchPoints

JANUARY 8, 2024

of retailers believe external theft unrelated to ORC was more of a priority in 2023 than 2022. As a result, retailers must ensure their 2024 loss prevention plans incorporate an omnichannel approach that considers all avenues for loss. Similarly, 57.8% reported ecommerce fraud and loss as a growing concern, while 48.5%

Recommendation 214

Recommendation Omnichannel Shipping Costs eCommerce 214

Fabric

APRIL 11, 2023

People are more choosy about the brands they buy and are looking for higher quality, longer-lasting clothing at affordable prices. When a customer buys an item from the retailer’s online store, the supplier ships the product directly to the consumer on the retailer’s behalf. Drop-shipping will increase substantially.

Clothing 130

Clothing Fashion eCommerce Shipping Costs 130

Retalon

FEBRUARY 15, 2022

The most stubborn, expensive issues retailers face are due to poor demand forecasting. It greatly decreases broken assortment issues like out-of-stocks, replenishment costs, and disappointed customers. Having an accurate future demand forecast means setting prices that will lead to the highest ROI. Reduced inventory cost.

Shipping Costs 41

Shipping Costs Supplies Channel Fulfillment 41

ROI Revolution

JUNE 6, 2022

Direct to-consumer marketing is the fifth most popular trend that digital marketing professionals name for 2022 , with 39.1% of our respondents saying D2C is top-of-mind for their brand in 2022. In 2022, D2C ecommerce sales will be nearly double what they were pre-pandemic , growing 97.2% D2C grew 45.5% in 2020 to reach $111.54

eCommerce 78

eCommerce Consumer Marketing Shipping Costs 78

Retalon

NOVEMBER 11, 2021

In addition, retail giants like Amazon have conditioned today’s consumers to want simple and efficient order fulfillment options, fast delivery and a wide range of product options. To meet consumer expectations and stay competitive omnichannel retailers are investing in retail IT that unifies their business operations.

Shipping Costs 41

Shipping Costs Order Fulfillment Retail Fulfillment 41

Retail TouchPoints

JUNE 26, 2023

Another UPC alternative, RFID, which first made waves in retail 10+ years ago, has also had a slower adoption, largely because of cost and implementation hurdles, despite its having similar benefits, specifically to track and manage inventory and enabling checkout-less “just walk out” transactions.

Merchant Services 269

Merchant Services Retail Shipping Costs Customer Experience 269

Retail TouchPoints

SEPTEMBER 12, 2022

As a result, it has been able to maintain its DTC model and ensure it can keep its competitive pricing and own the entire customer experience — from delivery to installation. In fact, Sundays offers free shipping for every piece of furniture delivered, as well as free white-glove service. “We

Social Media 244

Social Media Shipping Costs Customer Experience Consumer 244

Kibo

FEBRUARY 28, 2022

The 2021 holiday shopping season was historic, in that it was the culmination of two years of accelerated trends, shifting consumer behaviors, and omnichannel shopping realities that have emerged since the start of the pandemic. Shoppers return to stores, while omnichannel retail remains strong.

Merchant Services 62

Merchant Services Payment Services Order Fulfillment Retail 62

Fabric

SEPTEMBER 5, 2023

Before the rise of omnichannel fulfillment , the act of someone handing you an order in your vehicle was mostly limited to drive-in restaurants and drive-thru windows. In 2022, Statista reported that nearly two-thirds of US millennial consumers chose curbside pickup for their online purchases. What is Curbside Pickup?

Fulfillment 130

Fulfillment Omnichannel Merchant Services eCommerce 130

Retail TouchPoints

FEBRUARY 9, 2022

Plenert discussed the happy convergence of luxury and pop-ups and shared his thoughts about which design trends are likely to remain strong in 2022. Sometimes you don’t know what money is available until you put some expensive product out there. RTP: What are some retail design trends you think will be strong in 2022?

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Food and Beverages Social Media Operations Automotive 255

Omnisend

DECEMBER 14, 2023

Selling on multiple channels need not cost a fortune if you do it right. In fact, selling on multiple channels should bring in more value than the cost you’ll incur on setting up those retail channels. However, you would need to open multiple stores if you want to target multiple geographies, which is expensive. It’s not true.

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Multichannel Social Media Payment Services Shipping Costs 78

Retalon

FEBRUARY 25, 2022

Whether losing sales to out-of-stocks, or facing overstocking costs and markdowns, inefficient stock replenishment has a huge impact on a retailer’s GMROI. Replenishment seeks to ensure that the right product is on the shelves at the right time for the consumers to maximize sales & minimize costs. What is replenishment time?

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Definition Shipping Costs Order Fulfillment Fulfillment 47