Retail TouchPoints

MARCH 6, 2024

Common missteps that mismanage customer expectations include inaccurate online product descriptions, low-quality images, lack of inventory visibility or accuracy and inadequate sizing details. This approach — where customers are refunded without being required to return an unwanted item — has its place, but it’s not a blanket solution.

Customer Experience 288

Customer Experience Shipping Costs eCommerce Improvements 288

Retail TouchPoints

MAY 8, 2023

for Q1 2023 — the first period with no online sales growth since the Index debuted in 2014. He added that for Q1 of this year, “conversion and basket sizes are down, and we see that fairly consistently across our customer base.” So the questions retailers should be asking themselves are: How loyal are your customers?

Channel 271

Channel Merchant Services Payment Services Recommendation 271

Retail TouchPoints

FEBRUARY 7, 2023

It was amazing to be back in NYC for NRF 2023, and this year’s event did not disappoint. This remains a $50 million to $100 million opportunity for most $5B+ retailers in 2023, and too few non-grocers are pursuing it as a solution. This is the first step toward a reimagining of the physical store.

Retail 277

Retail POS Apparel Department Stores 277

ESW

JUNE 23, 2023

And as the number of ecommerce consumers continues to grow, new markets and segments are emerging along with it. But keeping up with consumer behaviour around the world can be overwhelming for even the biggest ecommerce brands. So what should ecommerce brands know about consumer behaviour in 2023?

Consumer 78

Consumer eCommerce Payment Services Shipping Costs 78

Retail TouchPoints

NOVEMBER 21, 2023

When customers aren’t actively searching and shopping for gifts, they are spending an elevated amount of time watching their favorite TV shows and movies — especially holiday classics like How the Grinch Stole Christmas and Elf. In many ways, the same trends we see in consumers’ Q4 shopping behaviors mirror their TV viewership.

Customer 277

Customer Gifts Specialty Retailers Department Stores 277

Retail TouchPoints

APRIL 13, 2023

To get people to reach for your product repeatedly, learn how to stand out across the customer journey using a digital-first media strategy. Understanding Wine Consumer Behavior Trends Today’s wine buyers skew older and are more affluent. Social media is a critical channel for emerging brands to establish awareness among new audiences.

Marketing 317

Marketing Omnichannel Channel Social Media 317

Retail TouchPoints

JANUARY 12, 2024

Source: Statista This forecast highlights the tremendous potential and increasing influence of social media platforms as key drivers of consumer purchasing behavior. E-sellers will leverage social channels more than ever. Facebook advertising will continue to be an obvious choice.

Social Media 318

Social Media Beauty and Health Multichannel eCommerce 318

Sailthru

JANUARY 19, 2023

It has never been more difficult, nor more important to stay one step ahead of evolving consumer habits. There’s little doubt that marketers have another challenging year ahead as they try to grow revenue and build lasting relationships with their customers set against constricted consumer spending.

Consumer 78

Consumer Marketing Customer Loyalty Channel 78

Retail TouchPoints

JANUARY 29, 2024

Store-based fulfillment of customer orders got an enormous boost during the COVID pandemic, when both curbside pickup and delivery offerings became survival tactics for so many retailers. While just 45% of 2022 survey respondents outsourced deliveries to courier services, 57% did so in 2023.

Fulfillment 289

Fulfillment Shipping Costs Omnichannel Retail 289

Dynamic Action

JUNE 27, 2023

Summary Retailers must shift from a product-first to a customer-centric strategy to foster long term loyalty and brand advocacy. Customer expectations and demands are skyhigh, meaning efforts must move beyond marketing towards data-backed decisions to offer a truly personalized experience. What is Customer-Centricity?

Consumer 62

Consumer Customer Retail Customer Loyalty 62

Retail TouchPoints

MARCH 13, 2024

Despite Tightening Wallets, Select Brands Flourish As spend growth softened in the second half of 2023 across discretionary categories and companies geared toward more price-conscious consumers flourished, opportunities presented themselves for brands that kept an open mind. However, not all customers behave the same.

Multi-channel 264

Multi-channel Payment Services Consumer Automotive 264

Retail TouchPoints

MARCH 31, 2023

by storm, rising to the top of the app charts and garnering millions of fans, until consumers began to realize the cost of those ultra-low prices — long delivery times and often poor quality products. From March 30 (3/30) to April 5, 2023, shoppers will have access to deals on thousands of products and free shipping on all orders over $10.

Shipping Costs 338

Shipping Costs Consumer Supplies Shipping 338

Retail TouchPoints

AUGUST 15, 2022

New research from PwC has found that three in 10 customers are more likely to try a new brand — and that number is even higher among younger consumers. But winning (and keeping) customers’ loyalty is no longer confined to programs and points. Collect and Leverage First-Party Data .

Customer Loyalty 240

Customer Loyalty Customer Retail Shipping Costs 240

Retail TouchPoints

JANUARY 5, 2023

Although there are signs that inflation is easing, higher prices and an uncertain economy continue to impact consumer behavior. Although many customers are “brand loyal,” given the economic environment, stressed consumers nowadays will most often make retailer and product choices with price as the main factor.

Shipping Costs 290

Shipping Costs Merchant Services Channel Consumer 290

Retail TouchPoints

NOVEMBER 17, 2021

It’s the question every retailer wants the answer to: what do consumers (and more specifically, those likely to buy their products) really want? The day kicked off with a keynote presentation by Jeff Orschell, EY Americas Practice Leader: “Bottom line for retailers is that change is still happening, consumer behavior is still changing.

Consumer 324

Consumer Omnichannel Leisure Supplies 324

ChannelAdvisor

NOVEMBER 8, 2023

What do consumers want? Brands and retailers spend their whole careers chasing down answers to these questions — but we’ve revealed them in our 2023 global online survey results. Consumer electronics buyers are the most savvy shoppers, as an astounding 91% visit two or more sites before purchase. Our recommendation?

Consumer 52

Consumer eCommerce Consumer Electronics Multichannel 52

ChannelAdvisor

JANUARY 12, 2023

This is the first in a three-part blog series on the 3 Global E-Commerce Tactics to Address for Success in 2023. With economic uncertainty looming, 2023 is already shaping up to be more challenging for brands and retailers than recent years. . What does consumers’ growing multichannel presence mean for you?

eCommerce 59

eCommerce Consumer Multichannel Social Media 59

Retail TouchPoints

DECEMBER 18, 2023

BJ’s joins our growing community of national retail and grocery chains, totaling over $100 billion in revenue and more than 30,000 locations throughout North America, in leveraging microservices to quickly stand up new capabilities that improve operations, delight customers and lower costs,” said Darpan Seth, CEO of Nextuple in a statement.

Operations 263

Operations Shipping Costs Fulfillment Omnichannel 263

Retail TouchPoints

APRIL 16, 2024

Amazon is expanding the reach of its Amazon Live shopping content with the debut of a new interactive shoppable channel on the Prime Video and Freevee streaming TV services. In 2023, more than 1 billion customers in the U.S. and India watched Amazon Live streams across those devices, according to Amazon.

Social Media 130

Social Media Home Shopping Mobile Channel 130

Retail TouchPoints

JANUARY 9, 2024

Metz has more than 25 years of experience leading consumer and durable goods companies. This was a long-term trend, with Q3 2023 direct sales also falling 11.6% In addition to plummeting DTC sales, Solo Brands was spending a substantial amount of money on brand awareness campaigns designed to drive customer acquisition.

Outdoor 289

Outdoor Sporting Goods Consumer Channel 289

Retail TouchPoints

SEPTEMBER 16, 2021

For consumers, creators and retailers alike, sifting through the ever-changing array of functionalities across platforms is still fraught with misfires, miscommunications and mistrust. There’s no time to waste, because consumers are already there. eMarketer predicts that figure will double by 2023 and reach nearly $80 billion by 2025.

Consumer 312

Consumer Social Media Retail Multi-channel 312

Sailthru

MAY 12, 2023

From streaming subscription services to gaming to podcasts, consumers have an endless choice of options and platforms for consuming content. Success in the media and publishing industries is not only driven by giving customers great content but by delivering an exceptional customer experience.

Consumer 78

Consumer Marketing Webinar Subscription 78

Retail TouchPoints

OCTOBER 17, 2023

“This will enable the creation and execution of innovative promotion types, along with unified promotional execution across all of our direct-to-consumer channels, enhancing customer engagement.” The retailer had deployed a secure wide area network (WAN) for its stores in April 2023.

POS 256

POS Mobile Point of Sale Channel 256

Retail TouchPoints

OCTOBER 10, 2023

Despite global economic concerns, consumer spending has remained robust throughout 2023, and retailers are looking forward to a blockbuster Q4 full of holiday spending. of total retail ecommerce sales in 2023. In fact, on the company’s Q2 2023 quarterly earnings call, Pinterest CEO Bill Ready addressed this issue directly.

Mobile 263

Mobile Retail Social Media Payment Services 263

Retail TouchPoints

NOVEMBER 13, 2023

Brooklinen was a direct-to-consumer darling that promised consumers high-quality sheets at great prices. By eliminating supply chain complexities and “cutting out the middlemen,” Brooklinen was able to streamline the product development journey and fully immerse consumers in the ethos and values of the brand.

Omnichannel 276

Omnichannel B2B Channel Customer 276

365 Retail

DECEMBER 12, 2022

Consumers are looking to get more with less with the same high expectations of brands as the cost-of-living crisis and looming recession rolls into 2023. Karel Schindler, CEO of ROI Hunter outlines four trends that retailers cannot afford to ignore next year: 1) Discount doubt: Consumers will wise up. New research by Which?

Customer Loyalty 59

Customer Loyalty Consumer Customer Multi-channel 59

Retail TouchPoints

APRIL 15, 2024

Seeking to increase consumer recycling of used household appliances, the Chinese government has pledged to update regulations and provide “strong financial support for large-scale equipment renewals and trade-ins of consumer goods,” according to a statement by the English-language channel of the country’s State Council.

Consumer Goods 130

Consumer Goods Consumer Channel Marketing 130

GetElastic

APRIL 11, 2023

This strategy offers companies greater adaptability and authority over their customers’ online shopping experiences, which is crucial in today's fast-changing digital environment. This approach also enables businesses to provide a more seamless and consistent experience across multiple channels, from desktop to mobile to social media.

Payment Services 147

Payment Services Payments Social Media Mobile 147

lateshipment

JANUARY 17, 2023

Moving onto 2023, we need to draft our plans early to reach our goals for the year. The main reason is due to the fact that customer experience (CX) much like e-commerce is an ever-changing area and you need to keep yourself updated with new trends in the field to thrive and enjoy success. But the time to relax isn’t just here yet.

eCommerce 130

eCommerce Merchant Services Omnichannel Customer Experience 130

Algopix

SEPTEMBER 12, 2023

Creating and maintaining a product catalog with regularly updated and detailed product descriptions, as well as appealing imagery to present your products to your customers, will ultimately result in higher sales at the bottom line. Linnworks is available as either a Standard or an Advanced version.

Multi-channel 95

Multi-channel eCommerce Shipping Costs eCommerce Software 95

Retail TouchPoints

NOVEMBER 21, 2023

The collaboration will engage fans throughout the NBA season, including at marquee events like the NBA All-Star Game, and Foot Locker will receive media exposure across platforms including on-court virtual signage and on NBA social channels. In Q2 2023 , which ended July 29, 2023, total sales decreased by 9.9%

Marketing 263

Marketing Events Games Channel 263

UpSellIt

AUGUST 23, 2023

Personalization has become a key element for ecommerce brands to stand out and create meaningful connections with their customers. With ever-evolving technologies and shifting consumer behaviors, it’s crucial to implement effective targeting tactics to maximize your sales potential. What is Ecommerce Personalization?

eCommerce 126

eCommerce Recommendation Omnichannel Customer Data 126

Retail TouchPoints

JANUARY 11, 2024

2023 was a period of experimentation for retailers, and many thoroughly assessed where this new technology could have the biggest impact. 5 Ways Retailers will see Impact from Generative AI In 2023, generative AI emerged as one of the fastest-growing technologies to date, with retailers moving quickly to pilot and explore generative AI tools.

Retail 273

Retail eCommerce Technology Social Media 273

Retail TouchPoints

JUNE 20, 2023

Walmart’s live show on June 20, 2023 — which featured the debut of The Pioneer Woman Ree Drummond’s new furniture line — was broadcast simultaneously on TalkShopLive, Walmart’s Facebook page, Walmart.com/live and The Pioneer Woman’s Facebook page. Through shoppable simulcast we will reach even more customers during those crucial ‘a ha!’

Events 312

Events Channel Consumer Customer 312

Retail TouchPoints

SEPTEMBER 27, 2023

It started with COVID, and it hasn’t stopped — consumer shopping behaviors continue to rapidly shift even as the pandemic moves into the realm of memory. For brands and marketers, it’s hard, nigh impossible, to keep up with how and where consumers are shopping today, but media planning and buying platform Infillion tried.

Social Media 299

Social Media Multi-channel Consumer Comparison Shopping 299

Retail TouchPoints

DECEMBER 13, 2023

After years of lockdowns and digital-driven behaviors, consumers’ actions have shown how crucial the store experience is to how they shop and interact with brands. I think we all hope that coming into the next few years we’ll see more brands willing to inspire their customers and understand the inherent value in that.

Sporting Goods 317

Sporting Goods Technology Omnichannel Operations 317